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    Pine Hill Fabricators

    3.8 (9 reviews)
    Closed 8:30 am - 3:30 pm

    Services - Pine Hill Fabricators

    Countertop removal

    Countertop repair

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    6 years ago

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    Shell Fab Countertops & Casework

    Shell Fab Countertops & Casework

    2.8
    (37 reviews)

    They installed Corian countertops for us 13 years ago in our old house. We were so pleased that we…read morehad granite installed in our new house three years ago. Three years later, we had an oops with a chip at the edge of the granite. They were so easy to connect with and figure out a solution. After a very short time. 2 workers came and repaired the chip. The price was very fair considering the amount of work they needed to do to repair it. The workers were knowledgeable, efficient and very respectful of our home. .... They took off their shoes before entering!! I will never hesitate to recommend them to everyone. Thank you again Shell Fab. You really are the best.

    I purchase a countertop though Home Depot. They uses shall fab to install my countertop the first…read moretime they came out they taken my sink with them so they could install it in the countertop I had already pick my sink out it was a Dual Sink I had to return it because I was told they do not install Dual sinks, so when the guy come out to measure he took my sink after making sure I purchase the right sink it actually taken them six times before they got it right. The first time it was on me I was told my measures were off by 3/4 of an inch and that I needed to call them after I get it corrected, I call the following day it still taken them almost another two weeks before they come back out and I had to call them then to see why they haven't call me to reschedule plus I had to pay a $200.00 fee before they would come back out. One guy come out to remeasure he was being so precise with his measurements using a laser I was very in press. I had to wait another ten days though before they would come back out again when they finally came back out again the measurements were incorrect on both sides on the corner counter. and the first time they came out they taken my sink with them so they could install it in the countertop which they did but unfortunately my faucets require two holes in the countertop they only put one so because they already install the sink into the countertop, I had to purchase a different faucet. so, they had to schedule another appointment after remeasuring my counter space again this happened more five times before they finally gotten my corner measurement's correct, I was so happy because what suppose of only taken three weeks took almost two months, But I was disappointed once again when they finish and left, I was admiring my countertop to realize they install a different pattern and color from what they had already install. They started installing my countertop in April and did not finish until July 6 a job that only suppose of taken less than a month took three months Each time they schedule to come back out it was on their timetable. Five time I had to rearrange my schedule and not one time did they pay me $200.00 for their wrong measurements. I do want to say the workers were very polite and friendly but had a hard time getting my measurements right and they never sent the same two people out that say a lot about the peoples they hire five visits they sent them in pairs of two each time a told of ten different individuals before they finally got it right. With all that I was still patient and didn't complaint. The reason I am writing this review is because the owner nor the company cared enough to apologize for the inconvenience or thank me for my patients for what they put me though.

    Solid Surfaces NY

    Solid Surfaces NY

    1.0
    (1 review)

    We would not recommend this company AT ALL. I have worked in interior design and real estate and…read moremy husband and I have done many high end renovations over the years. We were looking for someone to install Dekton in a condo where we were doing a complete gut remodel. We contracted with SS NY to install Dekton Solid surface to a small bathroom and paid them a hefty sum of $17,000 for a 5' x 9' bathroom. (We thought this product was worth the splurge not to have to deal with grout lines as we age.) Neither we nor our GC were ever given complete instructions as to how the gutted bathroom walls had to be prepped before installation. This held up our entire remodel project for months, as we and our GC tried to comply with SS NY; with limited info we were given. Any communication with this firm was sparse, initiated by us and only followed up sporadically by a woman (whom I won't name) in the Buffalo office. She was generally evasive and rude to us. We realized that the decisions for Buffalo were being made out of the Rochester office and after much pleading we were "allowed" to speak to an installer out of Rochester. First, he told us the product could not even be installed in our bathroom and asked us to choose another product, which reluctantly we did. Then we found they could not install that product either. When we tried to walk away from the deal, they threatened to keep a restocking fee. So we continued on with them. Apparently, they just were not capable of doing this small job, because in the end they accused us of not cooperating with their instructions (what instructions we ask?), fired us as clients and gave us a full refund! This was the best thing that could have happened! Incidentally, in the email where they fired us as clients, they included an attachment from Cosento, the maker of Dekton which had complete instructions as to wall prep for Dekton. (We and our GC agreed that it would have been nice to have those instructions 5 months ago when the whole process began!) We were able to find another company and within weeks the job was complete, for basically the same price. However, the delay caused us to find a temporary apartment to live in because we had no bathroom in our new condo...and this was costly. My advice would be to RUN, not walk away from working with this company. They have poor communication skills and non-existant customer service.

    Pine Hill Fabricators - countertopinstall - Updated August 2026

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