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    Pine Hill Fabricators

    3.8 (9 reviews)
    Open 8:30 am - 3:30 pm

    Services - Pine Hill Fabricators

    Countertop installation

    Countertop removal

    Countertop repair

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    5 years ago

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    Solid Surfaces NY

    Solid Surfaces NY

    (1 review)

    We would not recommend this company AT ALL. I have worked in interior design and real estate and…read moremy husband and I have done many high end renovations over the years. We were looking for someone to install Dekton in a condo where we were doing a complete gut remodel. We contracted with SS NY to install Dekton Solid surface to a small bathroom and paid them a hefty sum of $17,000 for a 5' x 9' bathroom. (We thought this product was worth the splurge not to have to deal with grout lines as we age.) Neither we nor our GC were ever given complete instructions as to how the gutted bathroom walls had to be prepped before installation. This held up our entire remodel project for months, as we and our GC tried to comply with SS NY; with limited info we were given. Any communication with this firm was sparse, initiated by us and only followed up sporadically by a woman (whom I won't name) in the Buffalo office. She was generally evasive and rude to us. We realized that the decisions for Buffalo were being made out of the Rochester office and after much pleading we were "allowed" to speak to an installer out of Rochester. First, he told us the product could not even be installed in our bathroom and asked us to choose another product, which reluctantly we did. Then we found they could not install that product either. When we tried to walk away from the deal, they threatened to keep a restocking fee. So we continued on with them. Apparently, they just were not capable of doing this small job, because in the end they accused us of not cooperating with their instructions (what instructions we ask?), fired us as clients and gave us a full refund! This was the best thing that could have happened! Incidentally, in the email where they fired us as clients, they included an attachment from Cosento, the maker of Dekton which had complete instructions as to wall prep for Dekton. (We and our GC agreed that it would have been nice to have those instructions 5 months ago when the whole process began!) We were able to find another company and within weeks the job was complete, for basically the same price. However, the delay caused us to find a temporary apartment to live in because we had no bathroom in our new condo...and this was costly. My advice would be to RUN, not walk away from working with this company. They have poor communication skills and non-existant customer service.

    Pine Hill Fabricators - countertopinstall - Updated May 2026

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