Truly SERVICE in every sense of the word. These folks know their products well and want satisfied…read morecustomers. After having purchased my tile at Madison, I didn't bother to shop around for price on a rug pad. Having just spent 10G on hardwood install, a proper pad was necessary under my wool oriental carpet. Can't ruin new hardwood! The store was incredibly busy mid-afternoon. I waited patiently and was rewarded with great pricing on the perfect product. I will never shop anywhere else!

Madison Floor in Tonawanda did an excellent job installing my new kitchen floor. They arrived when…read morescheduled and completed the work in the time they estimated. The installers Joe and Chuck were true craftsmen. Thanks Madison for a job well done. Bravo.

I had rugs put into my house in my living room…read more and television room three years ago. They also installed tile in my bathroom. Excellent work. I will always use them again in the future. The rugs and tiles have also held up very well to this day.

Paul- very rude! Since I did not buy the flooring from them he would not answer any questions I had…read moreand proceeded to hang up on me. Would never do business with this type of low life person. Simple courtesy goes along way.

Great response time and very professional highly recommend. Shoveled out my parents generator with…read morein a hour of contact

Honestly, I had high hopes. Quintin was a great person to chat with and quickly came out to give me…read morean estimate. He set my mind at ease that he could fix the rotting wood in the side of my house for a good price. And that's where the good things end. First, scheduling. We scheduled a date. Quintin did NOT show up and then when I asked where he was he said he got caught up with something else and needed to reschedule. This happened almost every day for 2 weeks. Then he finally shows up late at night, on my anniversary, so my wife and I are on our way out the door. Then he calls us while we're out on our date and says he's finished and we HAVE to pay him RIGHT NOW or he can't leave! I haven't even seen the work. But I was terrified so I sent the money. And when I got home I actually cried. The work was shoddy and clearly half assed. He used materials I had purchased and didn't pay me back for them. He didn't remove the interior drywall when he repaired the wall, he just put the new boards in and pushed everything back. So now my wall is bulging. He did not add any water tight seals to the wall under the deck, so water is just running behind the board he nailed to the wall. He also didn't do half the work I requested and paid for! I requested that he redo the deck flashing and add water tight seals under everything and he did not! He said "it turns out I didn't need to", but I didn't get a refund for the work he "didn't need to do". I would also like to mention that he left all of the materials scattered around my yard. It took me days to clean up the mess he left behind. Quintin is a cheat and a slime ball. If the price seems too good to be true, it absolutely is. He is not planning on doing the work you ask for. If you have to go to him for work, I recommend just asking your neighbor or some random guy. You'll probably get better results. Edit: I almost forgot! Because he rescheduled so many times, Quintin offered to plow my driveway once for free. Well when it came time to come out and shovel after the insane storm we had this past winter, it took 3 days! I was trapped in my house with 3 feet of snow in my driveway! And when he finally came he made me shovel my car out so he could plow what was left! And even then, he only plowed half of my driveway! I wouldn't recommend hiring him to plow your driveway either.

Todd is amazing at this work. He made my old floors (120+ years) shine like new. Plus easy to…read morecommunicate with and reasonable prices!

You will not find anyone better than Todd to resurface your floors and at a very reasonable price!read more

We recently had hardwood floors installed in our living room, dining room, kitchen, and entrance…read moreway. We decided, after many trips to the business, many questions asked and answered patiently by the employees at the front desk and Tom who came to the house to measure, to go with A1. Chris and Matt were our installers. They were awesome from the moment they came into our house. Chris's first statement was.. thankyou for inviting us into your home and that he intended to treat our home as he would treat his own. They were very pleasant and professional and the attention to detail was amazing. Our floors are beautiful and we are very happy with them. Thankyou Chris and Matt for a job well done!!

I did my whole main floor with A1 in June 2023, a 17k+ project. Here are the positives and the…read morenegatives from my experience: Positives: -Everyone is polite and kind from the in store team to the installers -Buying process is simple and easy -Big store with lots of options for flooring -Commercial team do an in home visit for measuring and hearing your goals with the project -No surprising add ons to the original costs -The installers are proactive and committed. As an example they noticed there was more material than needed and a discount was applied to our final price -installers have ownership and creativity to address unexpected issues, as an example the piece made for the stairs didn't work and they came in a Saturday to explore solutions to not delay the project -installers are respectful and do their best to keep the areas clean and safe (specially for us with dogs in the house) -after putting a request, commercial representative came to the house for an inspection on the deficiencies and to hear our concerns after the pause in the project (due to defected tiles) -once defected tiles were noticed, A1 took care of the process to return and order additional box without additional costs to us Negatives: -neither a commercial team or project manager comes on the first day with installers to explain the project, introduce the crew and align needs -a project manager never comes to supervise the project or continue to align needs with the customer -you need to be proactive and constant follow up to understand the steps of the project -if the commercial person who is handling your project goes on vacation during your project, the others in the store ask you to wait and hold whatever you need until the person returns -you need to constantly supervise the project. A whole box of tiles came defected and couple tiles were installed before my husband interfered. 3 defected tiles are now part of my house flooring -even after the issue with the stairs or the defected tiles was reported by the installer to the store, neither the project manager or commercial team contacted us proactively, it was always me reaching out and asking for support. -with the need to order a new box of tiles, the finalization of the project was delayed but I only knew that from the installers -after 3 weeks on hold the installers came to finalize the project (landing and spare bedroom) but they were not informed on what exactly they had to do which ended up on them having to return on a Sunday (good point that they returned, bad point on lack of alignment between the A1 team) -the project has deficiencies: defected tiles, stain of caulking on tiles and baseboards with uneven corners. -my husband ended up assessing deficiencies in the baseboards to expedite completion of the project Overall: My expectations were not fully met. We were aware we were paying higher prices with the promise of peace of mind to have a team fully caring for our project and superior quality overall. I am thankful for the kindness, ownership and honesty of everyone from the company. I am somewhat happy with the final result but disappointed with the effort I needed to put in supervision and follow up which made the project draining, stressful and took away the joy of improving my home.