Large box stores are usually not known for customer service. This time our experience was excellent. We were shopping for a rechargeable lawn mower and at first didn't see a salesclerk around. As I started to walk back to the entrance to get a cart, Ralph walked by, proudly showing his "excellent customer service" patches. He gaves us a lot of info and insight of rechargeable mowers, the do's and don'ts of lithium batteries and much more. He loaded the mower on the cart and walked with us to check out. On the way there, we noticed in the paper ad that the self propelled model was just $30 more (usually $100). Ralph offered to take our mower back and get the other model. After that he helped us checking out and loading it in the car. That is what customer service should look like. Thanks Ralph, your help was greatly appreciated. read more

It is late September, not even techically fall yet. What's with the Christmas music? And Santa stuff next to the fall mums? Prices are higher than expected; maybe it's just the times but $18 for a pair of curtain rod brackets seems obscene. They also appear to rely pretty heavily on self check out. I don't usually do Lowe's and this visit did not convince me to return. read more

Lowe's Home Improvement - Christmas stuff on SEPTEMBER 19th - Appliances Near Me - Amherst, New York

This might have been my best ever experience in a large store of any kind. We were looking at a new rechargeable electric lawn mower. There was no salesperson around, but as we were headed towards the front of the store to get cart for the mower, we saw a man who offered to help. He gave us some insight on the different mowers with rechargeable batteries, and then loaded it onto the cart. Unfortunately for Ralph, as we headed towards the check out, I saw and grabbed this week's flyer. The next higher priced model of the mower was on sale so instead of being $100.00 more expensive, it was only $30.00 and it comes with a cover. Ralph wheeled the model on the cart back where it came from and returned with the "step up" model. Thank you, Ralph for helping us with this purchase. read more

The service was very hard to fine with little employees. When we found them the did tell us the right place to go to get what we needed. We wanted a trashcan for a kitchen and they did have a good selection of trash canes they were just too small for what we needed. The value was average with normal prices to other lows. The lighting was very dark with very low ceiling's. I would say this is a below average lows just because of the building. read more

if I could rate them a zero I would. I ordered a door from them on 7/5/26 with an estimated delivery day of 7/19/26. the first time I called I was told it's an estimated date keep that in mind. today I called and the Customer Setvice girl I spoke to was very unprofessional. Waiting hold for 15 mins and the disconnected. I call back and the girl doesn't put me on hold and says Bob (Supervisor) of Lawn and Garden can you take this call a customer wants to speak with a supervisor. Bob says I guess so. He tells me the he ran into the store manager and he told him that Larson Doors normally come in on a Wednesday or Thursday. This doesn't make sense because why would they give me an estimated date before the day they normally comes in. read more

Ugh, came here for a few things and it took much longer than I anticipated. Mostly because I couldn't find any employee to help me until I got to the garden center. At least then they were able to help me find two of the things I was looking for. One thing I came for was a grey splash block, which was in the lumber section (why?!!), and literally every one on the shelf was broken. Very frustrating. The cashier was friendly though. read more

Lowe's Home Improvement - Every splash block completely cracked - Appliances Near Me - Amherst, New York

Lowe's is a standard go to for all things Home Improvement including some cleaning supplies. We like their lawn decorations for the holidays, too, but you need to get them early or you'll be out of luck. The paint department has never disappointed, the blinds in their brand have also been a regular go-to, Roth and Allen. On one Saturday we happened upon a little workshop going on with youngsters and happened to have one with us. She was warmly invited to participate and what a grand time she had! Kids learn early the joy of creating a project and in this case, Lowe's is a fun place to find your project supplies. Also, we return to Lowe's on dull cold Sunday evenings to walk our dog, since they welcome our furry friends. From purchasing our kitchen appliances to store walks with Winnie the Doodle, we have not been let down by Lowe's. read more

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bought a washer and dryer-was to be delivered in 1 week.when i got home i got several emails say ing that my dryer would be delivered one day and my washer would be delivered on another day and the parts would be delivered another day and the hook up guy would come on another day-that is 4 different days to get a washer and dryer.4 days that i would have to be home between 7am and 7 pm.i went back to the store to get just 1 delivery day and the manager would not do it-so they lost a $1,600 order because the manager had no clue of what he was doing -i'll never go there again- 4-31-2026.it's time to close this place down! read more

So I came here looking for some garden things. Because HD on Elmwood didn't have them, according to their website. But this Lowe's did, according to their website. Very few staff wearing masks. Way too few for any level of comfort. Baffling that they think those same people who have been complaining about the masks are now vaxxed. So I walked around looking for the plant supports I had come for, but the website must not have been updated yet. Because either they weren't in the area the website said or they were out. I did ask staff but they didn't know either, and they weren't masked, so I didn't beat to hang too long. We have less than 50% fully vaxxed in Erie county. That means I should have seen at least 50% masked, I didn't. But I was masked, even though I got vaxxed ages ago. Because it's about protecting everyone. Update 142 2021 read more

We finally tried Lowe's Companies, Inc. due to their service and mission. We purchased a washer and dryer last weekend, didn't get it hooked up until mid-week and today we notice there is a dent on the bottom right corner. If we stack it, the bottom would not be flush. The Lowe's Companies, Inc. sales rep was incredibly helpful at the point of sale - but at the check-out there is NO signage about the 48 hour return policy, it's not on the receipt, nor was it verbally mentioned. Today, the manager said, "Unfortunately, we are bound by corporate policy when we took this job that after 48 hours you have to contact the manufacturer due to concealed damage." He then cited a sign in front of the building. He verified there is no sign in the appliance section. In a time where spending requires thoughtful decision making, this is my PSA to read signs on buildings, ask questions and don't assume what standard is standard. We assumed 30 days. read more

Disgusting Useless hap hazard accident waiting to happen incompetent rude Morons. Went to purchase in stock carpet l. 1.) Flooring Assoc went thru all (3) tacos Rotating ALL 3 4 entire rotations It was getting ridiculously idiotic. Finally she "offered" thar I could "order it online"- are you kidding me after 35 minutes. I kept saying it's put back in the warehouse I was here yesterday they said it's put back. Anyways after 50 minutes they FINALLY brought roll up. Now there's 6 employees and COMBINED they could not place the carpet on the pin. One girl was trying to hold the 16' long steel roll from the far side so basically she was about to get hurt. The male Manager refused to take any advice - rude OMGGGG like talking to an arrogant idiot. He watched the girl What kind of manager let alone a male watched his employees about to get injured on the job and when I spoke up ( ALL ON VIDEO ) he said I was upsetting his "employee" I told him HE WAS ABOUT TO HAVE AN EMPLOYEE get injured and he needs like a man and step in - that was all he needed to tell me he was no longer selling me the carpet Ok bitch - went straight to Home Depot Asked manager for a 10% discount - Immediately gave me more than I can ask for Pilot Professional Knowledgeable Helpful ( VERY ) Efficient Sweet We had a good laugh and I was in and out in 15 minutes Vs a hapless useless arrogant Lowes FOOL Kind read more

On1/9/25 went to Lowes on Niagara Blvd to purchase material for a kitchen project I purchased supplies over $2,100.00, It included a Sinlokogy for $451.00. The sink arrived on 1/13/25 I arrived broken in 3 large pieces, I reorder a replacement on 1/14/25, which arrived on 1/17/25, which had the corner broken and it was cracked in the center. I had to return both sinks which was difficult being I am a senior they were a help with my return. I reorder my 3rd sink on 1/18/25, I spoke to mgr Phillip who told me he couldn't find my order so he reorder. For days I wasn't able to reach the mgr, the 3rd sink was finally delivered on 1/29/25, which was in good condition. From 1/13/25 until 1/29/25 my installer was put on hole they had other jobs. When contacted by Lowes I was told I would receive $25 in a gift card no credit to my account. I wasn't looking for a large amount $25 for a project that was over $2,100.00 I don't want to give the exact. I felt they were just trying to get rid of me, I love Lowes and I love my sink but disappointed by this purchase. read more

I go to Lowe's and buy a few bags of topsoil. They know who I am as they tracked me and sent me an email for a survey o f how I liked it. BUT, first I have to agree to a full page of bullshit legal jarvan, and retype in email, etc. What moron thought this was a way to get customers to tell them anything read more

its gotta be embarrassing that a home improvement store hasnt repaired their front walk in almost a year. 2 stars because i tripped on rubble walking around the caution tape read more

Lowe's Home Improvement - its gotta be embarrassing that a home improvement store hasn't repaired their front walkway in almost a year - Appliances Near Me - Amherst, New York

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I have ordered 12 Pella windows from Lowes in Jun. 2024. One window has no skirt. Then Lowes asked me to contact Pella. Pella said I have go though Lowes . I have been waiting 2 month for the parts. Later on I found they send me a wrong one in Nov. Window skirt is just a plastic stick. But I can not install it without it. I check my email, I did send a correct info. Then I visited Lowes for help. However, the Lowes manager told me I have to re-order, waiting for another 2 month for the winter in Buffalo. He do not seems care and considerate, and he said he will give a plastic sheet cover the window. What is big joke. This stick is easily found and cheap. Neither Pella and Lowes will help. read more

Went there to take back a 5$ item and lost the receipt and they wouldn't even do store credit. I was going to buy some things there and instead I'll go to Home Depot read more

Lowe's is a very good store to get all your home projects supplies from. All of their locations are clean and organized, especially this location. I prefer Lowe's than Home Depot for things like tile, cabinets, and some light fixtures. Lowe's also always have sales and discounted items available. So depending on your project, you can save on some money. read more

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At lowes the customer is always ....... wrong. Attempted to return a wood product I had bought there 2 weeks ago- they were unable to scan it and insisted I had bought elsewhere .Service manager was called and was immediately dismissive - would not entertain the idea of looking on their shelf to see and refused return .I subsequently got the same product from the shelf and they conceded- but seemingly annoyed that I had done it - Normally love this store but Home depot is only .5 mi away. read more

This store has the beat customer service. They are always asking what they can do to help me. I especially like the women in the paint area. They always go the extra mile to help me find an item even if it's not in their department! read more

Long lines to cash yourself out. No open lanes for employees to cash you out. Only shop here if you have extra time in your day.

I purchased and had motorized shades installed from Lowes. They had a local person do the installation, and all was fine. Now, I need the blinds serviced, and Lowes has handed the servicing to an out-of-state company that doesn't return calls or is helpful in any way. Beware if you buy shades from Lowes and need them installed. read more

The worst. I'm not sure if it's just the staff or the store as a whole. Everytime I have called customer service they're rude and act as though they do not want to help you. They then lied to me and said they would hold our order then sent an email less than 24 hours later stating that if we do not pick up our order by the following day it would be cancelled. Its just insane here. Never again. read more

I called and verified that I could return my microwave I purchased 45 days prior. They said yes. I gave them my name and number and told them I would be buying the exact same replacement and to please have it ready. When I got there, they said I couldn't return it and refused to honor the word of the employee I talked to. They said I needed to talk to a manager to get it approved. Marvin did not admit he was the manager and would not tell me his name. I had to get it from another store employee. When I asked Marvin for his last name, he refused. He refused to give me his name, told me that I only had 2 days to return a microwave, and told me I never called someone and got permission to return it. Marvin is not Lowe's quality management. read more

Went to Lowe's to purchase a $500 toolbox. Went to customer service for help. The man said he would call someone to come help me pick it up and load it into my car. After about 15 minutes he said oh sorry I don't know what to tell you, I then had to find a man walking around the store, then went to look for a flatbed because the guy at the service desk told me if I wanted one I have to find one floating around somewhere. The man I found in the store did however help. I don't think it should take a half an hour to find help to purchase a $500 product. read more

I had a really nice gentleman help me out in the flooring section the other day. He was able to answer questions on availability and pricing but also was providing some info on the differences with the material and also tips on installing it. I wasn't expecting to get that much information when stopping but it was all very helpful in deciding what material is going to work best. They also carry a lot of color options which is different than other stores in the area. I feel like every time I go in to the store there is always somewhere there smiling and willing to help you out if they can. read more

We visited Lowe's on Thursday night We are looking to do some bathroom remodeling. The man we talked to was very helpful with picking out tiles for the shower and also floor tiles. We haven't made any purchases yet but we feel this is a good place to go to for advice. read more

Just try and get good customer service here. I dare you. Husband and I ventured out to purchase a new lawnmower. After wandering this vast expanse of a store for about 20 minutes, we finally got our hands on a cart with which to transport the thing to the register. Another couple nearby was going through the same ordeal. Why, oh why, can't they make an effort to regularly round up these things and return them to the lobby? Or pay attention to the folks who are obviously wandering lost and offer assistance? At one point, hubby and I got separated, so I went to the so-called Customer Service desk. When I asked if I could have someone paged, the response was a snarky, "If you give me a name". Wow. Had I remembered last year's microwave experience, I would have suggested opening the box to check the lawnmower before leaving the store. I realize Lowe's had no way of knowing that the perfectly good box contained a totally smashed microwave (makes you wonder, doesn't it?), but it presented a pretty big inconvenience. Thankfully, mower was fine, and our lawn looks great. On the positive side, the website allows you to see what stores have your item in stock, and in many cases, exactly where in the store to find it. Good thing, 'cause good luck finding someone to help you. read more

We placed an online order for play sand that goes into a sand table. The app was easy to place the order and the order was available very quickly. Once we arrived at the store, the online order pick-up was easily marked, so you don't have to drive around trying to find where to go. The customer service agent was fantastic and in a great mood, even though he was running around trying to take care of everyone during rush hour. You cannot beat Lowe's customer service, it is top-notch regardless of the time. read more

If I could give this store negative stars, I would. The appliance purchase from absolute hell. We bought a fridge and when it came in, it was unfortunately too big. We immediately initiated a return and exchange. The pick up attempt of the first fridge was as follows: Attempt one: I sat in our empty, new house for 5.5 hours. An hour past the delivery window, I called Lowe's. It took 9 calls to get an actual human being on the phone. They directed me to the truck company who said it was an error on Lowe's end (may or may not be true) and that they weren't coming. It took me 4 attempts of being on hold for 45-60 minutes each time to get a hold of Lowe's receiving department to reschedule the pick up for two days later. Attempt two: they just straight up didn't show up again. Called the store to complain. No answered. My dad called for me and got a manager to schedule it again. Attempt three: also didn't show up. Waited on the phone for over an hour again to reschedule it. Finally we ended up going to the store in person and demanding our card be refunded. And guess what? Then they picked the fridge up. For appliances, save yourself the friggen headache. Worst customer experience of my entire life. I will never spend another dime of my money at this store read more

It's no secret that I'm obsessed with plants. Especially if anyone steps into my apartment. Lowes on Niagara Falls Boulevard is my go-to place for soil, fertilizers, pots and more. As much as I hate to admit this, as I love supporting my favorite local greenhouse, but I do occasionally buy larger plants from this Lowes as well. They have a great selection of large, healthy houseplants such as Fiddle Leaf Fig, Dracaena, and Sansevieria and more for under $15. I really have not ventured out beyond the greenhouse so I cannot testify to the rest of the Lowes, but the greenhouse is pretty great. What an amazing selection of terracotta pots as well! read more

Great customer service..... WAYyyyyyyy better the Home Depot !!!! Where most times you can't get any help but at this store I had ppl stop and ask me did I need assistance Today I needed a Lil help Meghan was very good she really took her time to help me look for the item. read more

Do NOT purchase large appliances from Lowe's - huge problems x 3 with purchase of a stove. Go to an appliance specific store. Dear Lowe's, Here's hoping you don't go the way of Sears. read more

I wouldn't use them for fence installation services again. They took forever, gave wildly different information every time you talked to them, and then installed the fence in violation with city code. read more

A week ago I bought a vanity that was supposed to be picked up over the weekend by my contractor. He has not had time to get here to get it so I came in. Now an hour after I originally talked to the employee who said they would go back and get it for me they're telling me that they don't have it in stock. I am not happy. This is the last time I'll be shopping at Lowe's read more

I recently bought a refrigerator from Lowes. I opened the box and the door was damaged. They sent the replacement the next day and it was filthy, damaged and clearly used. It was in such bad condition that the delivery driver was in disbelief. At that point they wouldn't return calls and the miserable lady that answers the phone hung up on me. Their corporate customer service offered no help either. Manager was supposed to call me and never did either. Save yourself the headaches, go somewhere else. You'll be happy you did. read more

This review is specifically for store #1883 in Amherst NY. 6/24/20 - order placed online 6/30/20 - I received an email that my order was delayed 7/6/20 - I received an email that my order was ready to be picked up 7/7/20 - I went to the 'curb side' pickup parking spot and followed the instructions on the sign which was to call the store and press option '2'. I got stuck in a continuous phone tree loop for eight minutes. I tried calling again, selecting '9' for other departments and then '0' for customer service. I let it ring inside of the store for 20 minutes (no one picked up). I drove to the contractor pickup area (I had my dog with me in the car and didn't want to go inside because I wasn't leaving her in a hot car). A cashier came out to tell me I could not park there. I explained that I had tried to call the store to get someone to bring out my order, she suggested that I come in. I told her I couldn't (dog in the car) and I asked her to alert someone to come out to curbside. I drove back to curbside pickup area and after 15 minutes no one came out. I tried calling the store a third time, spoke to a man who asked for the order number and then told me he'd be right out. He wasn't right out. I installed the Lowe's app while I was waiting and also communicated via the app that I was outside waiting. Finally the guy comes out (empty-handed) and says that my order isn't in the store anywhere. I asked why I got the email yesterday saying it was, he didn't know. I spent an hour in the Lowe's parking lot before leaving empty-handed. When I got home, the guy called me and said that my order IS there and is ready, I tell him I'll pick it up in the morning. Four hours later another employee called me and asked where I was parked in the parking lot - the app alerted the store that I was there to pick up my order (4 hours after I had left the store!) I told him I'd be by the next morning to pick it up. 7/8/20 - I go to Lowe's and again park in the curbside pickup area. I call the store, again no one is answering. I go inside. The cashier tells me that I already picked up my order. No, I did not. I explained all of the above, she doesn't understand. She sends a stock guy to look for the order 'in the back,' and I ask for a manager. While I'm waiting for a manager, another customer tells me she has been experiencing something similar except she doesn't live as near to Lowe's as me. She actually lives several counties away and has to drive there every few days to check on her order because every time she tries to call them no one answers; she's let it ring for an hour on her end with no luck. Someone in the store told her (in person): 'Oh yeah, our phone system has been messed up for like seven weeks.' Manager 'Molly' tells me that my order is not in the store - I told her I received TWO calls yesterday that it was, and ask Molly why two people would call me saying my order is ready and waiting if it wasn't in the store. She then claimed that my order is being shipped to my residence with another item that was on back order. (Story on that other item: I received an email saying they're out of stock and to call the 1-800 Lowe's number if I still wanted the item. I did so and the rep on the line told me that they'd email me when the order was on its way to me. I have not received an email that this other item is on the way, so how can my in-store pickup item be being shipped when the other item hasn't been shipped?!?) 7/9/20 - I still don't have my order. Lowe's is just awful. My husband and I preferred Lowe's over Home Depot but we're going to switch to Home Depot for our needs in the future. read more

This is the worst home improvement store on the planet. If I could give it a negative review I would but they don't offer that option. This Lowes is so exclusive they might as well have an unlisted phone number because they NEVER ANSWER THEIR PHONE. NEVER. They are too cheap to put more people on to take care of the customers, EVEN THOUGH ALL THE HOME IMPROVEMENT STORES ARE MAKING A FORTUNE DURING THE PANDEMIC. They NEVER answer their phones. They have a recording just like Home Depot, "How can I help you?" Then you tell the voice what you want. They transfer you to that department but THEY NEVER ANSWER THE PHONE. I can all L.L. Bean and they answer the phone on the third ring. I never have to wait except around Christmas. I can call Uline ( business supply company) at 2 AM with a question about my order and they will answer the phone on the first ring in the middle of the night! All the Home Improvement stores are making a fortune during the pandemic. They just don't want the customers. So they should do themselves a favor and just sell their stores to Home Depot who know how to run a business. So, if you have a question about a product good luck trying to reach someone. It's a joke. And, a disgrace. read more

Absolutely , hands down the worst customer service ! Front desk rude , plumbing incompetent , they do not pick up their phones. I was On Hold once for 20 min. They transfer you from Person to person, disconnect you Etc.... They are impossible to deal with unless you are just going in to pick up something simple and checking yourself out read more

WHY AM I OFFICALLY DONE WITH LOWES AND WHY YOU SHOULD BE TOO. Amherst Lowes has officially brought to me the worst home improvement experience of my life and that is why after I get my refund (for no work completed) I'll be done for good. Flooring Project for a Rental Property that I own in North Buffalo off Colvin Ave. (1 street over from Home Depot) Though I chose to go the extra 20 minutes to Lowes Amherst because I always thought they had a better selection. Little did I know how terrible the overall customer service and install outsourcing to 3rd party companies has destroyed this company from what it used to be. I was let down by their outsourced 3rd party Install Company: SERVICE PROS. Measurement Specialist Confirmed the wrong material would work, material was ordered and delivered to store, then I had to drop off at the house before they'd let me schedule install, they scheduled and then cancelled just before because their local contractor was putting out poor work that continually needed to be fixed. When a new install specialist was hired and showed up, he refused to install the floor as he said it was not compatible and never should've been ordered in the first place. I was let down by LOWES Assistant Store Manager, Tim, who was informed of my issues every step of the way and never actually brought me a complete solution. He knew SERVICE PROS kept dropping the ball, he tried to use LOWES National Support Services to help me, I was just pushed back to the store (Not what they're supposed to do). I needed the material picked back up by them, so to not inconvenience me for their issue as I live 1 hour away, Never happened or followed through as promised. I Ordered a new floor to give them another chance to make it right, 3 weeks later, manufacturer cancelled the order and I'm left here now 1st week of October with ABSOLUTELY nothing at all and Tim won't even call me back after asking for him to tell me what's next. 2 months after I started to try to work with this company on a Flooring Project, I'm officially throwing in the towel. DON'T EVEN WASTE YOUR TIME. I have an unhappy tenant and I'm an unhappy customer. Thanks for nothing. A.J. read more

Customer service must definitely be a lost art with some people these days. I purchased a refrigerator for my business and after haling it to my location and unwrapping it we discovered the top of the fridge was dented. So we put it back in the truck and took it back, everything was working fine for about 5 days and the freezer stopped working and we lost all of our food. Here is were the real fun starts...We tried calling a few times and they kept hanging up so we drove up to the store and asked to speak to a manager. After speaking with the manager he basically told us that we have to option we can wait until next week or another refrigerator delivery spot to become available or because of our inconvenience he can try to get a schedule tomorrow. Doing to the store closing in 30 minutes he would have to call back in the morning and let us know when that time will be. 10 AM payment still never heard back from the manager her name we tried calling a few times and they kept hanging up on so we drove up to the store and asked to speak to a manager. After speaking with the manager he basically told us that we have to option we could wait until next week or another refrigerator delivery spot to become available or because of our inconvenience he can try to get schedule tomorrow. Doing to the store closing in 30 minutes he would have to call back in the morning and let us know when that time would be. 10 AM came and went still never heard back from the manager Hernan, so when I closed for the day I called the store. I have to speak to him a couple times and got the runaround I guess because his shift was about to be over so I drove all the way to the store of course he's literally walking out the door as I'm walking in. As if I'm not tired after being at work since 6 AM and having to come back to Lowe's at 7:15 PM after working 12 hours just to be given the runaround. At this point asked to speak to any available manager who could possibly help me with this situation so now I have to explain this whole situation over to Patrick who after about five minutes take some information from me and tells me I have two options again.....lucky me! I could wait 30 minutes so he could let me know how long I have to wait tomorrow to get the replacement delivered or he could call me back as soon as he had the information. Unfortunately this saga is to be continued and I will have to edit this once I find out if Patrick is going to be a man of his word and call me back today with the delivery time for the third replacement fridge. The killer part for me is the fact and nobody ever apologize for the fact that we had to keep bringing a refrigerator back, the amount of food that we lost after grocery shopping and for the amount of times that we had to come back and forth to the store to remedy this problem. A simple sorry the inconvenience goes a long way but I guess that's too much to ask for. Stay tuned..... Update: Patrick called back with a 1:30pm-3:00pm window! No apology 4/20: I get a call from the delivery guy at 10:50 am. "We're 10 minutes away with your fridge" ‍. As I previously mentioned this is for a commercial business I do not live at this commercial business space so I cannot be there in 10 minutes and this is where head of the time that he told me it was going to be delivered. I'm not trying to be difficult but I'm also not going to continue to be inconvenienced stop what I'm doing to go meet you over there when I'm well over 10 minutes away from the business. Now I can only hope and pray that he will be able to come back within that time that they previously quoted me. I was hoping that I would be able to move this review up to two stars at least but I think I'm going to have to keep it at one at this point. read more