We used International Stone to get new kitchen countertops (quartz), laundry room (quartz) and bathroom double sink vanity (granite). We love the kitchen countertops and laundry room countertops but were dissatisfied with the bathroom vanity. There is a crack in the granite that goes to the edge of the countertop. We paid over $1200.00 for this remnant and I was very disappointed it was cracked. When we asked about getting it replaced, the owner/president came to inspect the granite and found a few other cracks. He offered a couple different remedies, but we felt strongly we should have a counter without cracks. The owner/president begrudgingly said he would replace the countertop. After that, we were made to feel like an inconvenience. The company was slow to respond. In addition, we had 2 sinks mounted on the original counter and they said they weren't responsible for any damage caused by trying to remove them and most likely couldn't be removed without damage. No remedy was offered for the cost of the sinks. We did pick out a replacement piece of granite, but when we refused to sign a liability waiver saying they weren't responsible for any damage to our walls, windows, or vanity the owner/president became very defensive. He treated us like liars and like we were just trying to get something for free. Additionally, he talked down to me, and dismissed me when I made a comment about being surprised by his defensive position. He spent the remainder of the conversation talking to my husband and behaving as if I wasn't in the room. I was insulted by his conduct. He was more concerned with defending himself than addressing the true issue of our dissatisfaction with the product he sold us. At the end of the conversation he shook my husband's hand and ignored me. I was so insulted and disgusted by how he made me feel that we just left without getting the replacement granite. I will never do business with this company ever again. read more
