Let me start with the automated answering service when you call in - ridiculous and leads to no…read morewhere. When you get a pharmacist, they seem to not have their crap together. Had to make two trips yesterday as they had rx under two different names for one person and didn't do anything further than they absolutely had to. Today I called about another medication and three hours after it had been called in nothing had been done as they couldn't find anything for him!?!?!? CALL!?!?! Then I asked how long and how much and the pharmacist gave a heavy sigh and said maybe 30 minutes because she had to enter it and blah, blah, blah. and NO COST! If you don't want to do the job - get another one. May be switching to another CVS location or another pharmacy.

The pharmacists at this location are really great. They tend to your personal needs and have always…read morebeen great. (2) thumbs up for Craig & Seth!! Update: Seth has left this location and moved, but they still treat me top notch.

What a difference a year makes. I'm not sure if their has been changes made within the store or…read morewithin leadership but my experience has been excellent since I first reviewed this store. Melissa (sorry a I didn't get her last name) is always pleasant and extremely helpful in person or on the phone. I've stood in line and know first hand customers can be very rude. Another associate , last name Rieth is also always pleasant. Establishment's like this need to keep store shelves filled, medications on hand, cleaned and maintained, even when short staffed without the benefit of cutting back on products or hours to ease the work load. For that reason alone, and many others, people need to cut them some slack and offer some gratitude.

What can one say about a Walgreens ... they are pretty much all the same as they all offer the same…read morelineup of notions and are anchored by a pharmacy. This one is pretty good. Never had a prescription filled here so we can't comment on that, but what we needed they had and the staff got us in and out in a jiffy. Even though the reviews seem to be either 5 stars of 1 star ... we thought this place just fine. Try it.

Merrill Hometown Pharmacy is helpful by phone, in person with drive thru pickup. We use them for…read morepharmacy, vaccination, cutest seasonal gifts. They've helped me through changes of Dr's & insurance providers; have a rewards program; send coupons several times a year.

Sigh.... used to be a great pharmacy but has plummeted into a dreadful experience that finally…read moreforced us to leave and go to Costco pharmacy. Waiting in the drivethru at the window for upwards of 15 minutes while the small gentleman makes eye contact with you and then disappears- the camera is pointed right at the drivethru window and you can see yourself on the monitor above the pharmacy counter from your car so you know they can see you as well. Had to call them once from the drivethru window to inquire about my 3 prescription after a long and painful 14 minutes of watching the small man dodge doing his job WHICH isn't anything new and EVERYONE talks about it. Shameful.

This is a very nice place and I love coming here. The assistance are always helpful. The value of…read moreeverything is always great.

For one they could show some urgency in filing prescriptions!!…read moreIf they cannot manage the pharmacy it should close down permanently!!! Not open on Weekends. Don't take an order from a physician on Friday knowing it won't be filled till Monday.

Super friendly staff, even at 7 am on a sat!…read more Easy parking Large store, well organized, shelves were well maintained. Clean.

Bought a 12 pk of diet coke 12.83 what a consumer ripoff. No more Walgreens forme. July 9th 2026…read more Stay clear of price gouchers

Went to this Walgreens to get flu and Covid immunizations. It was pleasant and seamless. Right on…read moretime.

Horrid pharmacists! Disgusting and dirty store. Worst CVS ever! Never go here. I drove 20…read moreminutes because they told us to come in so they could enter insurance information (they didn't know how over the phone) then were told they are at lunch. Come back later. Never going back!

worst customer service twice I've been there same cashier rings me up front area not friendly says…read moreshe the supervisor what example to have that title .The pharmacy I have no complaints have my prescription ready at timely matter.I only go to that store because the Cvs by my house closed so I drive further.

A old man went in and got my wife's medication idk if it was on purpose but the staff treated her…read morelike she was a liar when she went in to get her meds telling her she already got them refusing to even entertain the idea of them giving them to the wrong person until we filed a police report to have them pull the security footage she was absolutely humiliated when her doctor spoke with them and refused to give her another prescription because they implied she was just trying to get two months worth. If you know someone's name and birthdate anyone can go there and get anyone's prescriptions no questions asked

I scheduled vaccines for myself and my mother online. Ended up waiting an hour as the employees did…read morenot seem very organized.

Update 01/2025. Since the last review, things have greatly improved! The staff has had much…read morechangeover and easily for the better. Both friendly and personable all around.

Apparently, I got there five minutes before the entire pharmacy staff leaves at the same time for…read moretheir lunch... Not sure who makes that business decision to shut the pharmacy down rather than leaving half the staff there while half the staff takes their lunch. Even with this ridiculous policy, I arrived five minutes before their lunchtime and just needed a quick flu shot which takes no more than two or three minutes, nobody else was there waiting in line. It was just me they left me stand at the counter for three minutes before coming to the counter and telling me well they were just getting ready to leave for lunch and I would have to leave and come back some other time to get my flu shot, I ridiculously bad customer service and ridiculously bad policy to send the entire staff off for lunch at the same time in the middle of the day and shut the whole pharmacy down.

I personally am shocked at the written reviews and the things I have read. I am from Dallas TX and…read moreI just spent 5 weeks in Buchanan MI and all of my numerous encounters in this store were extremely positive. I would say 20 of my trips here were always after 9 pm. Each time I needed something if one individual could not find it for me they would gather all the employees they needed to help me. Each night they were stocking and filling the shelves with new product, finding what I needed was not an issue. There were never ANY lines to check out at 11 pm. ( I am not fond of the enactment of me checking myself out after 10:40 now especially when I had 400 dollars of groceries). I was extremely impressed with all of the late night staff in this store. They could not have been more helpful and friendly. I made several trips during the day also and had no problems with lines either at checkout or the service desk. May God bless and Keep all the Walmart employees in Niles MI!

Recently, I had groceries delivered and found that a couple of the produce items were of poor…read morequality. After completing the return process online, I was advised to take the items to the store to complete the process for a refund. When I returned the items, the employee at the service desk(name tag Leah) was horribly rude stating they shouldn't have to deal with spoiled produce returns as it was messy. They also refused to give me a refund due to a problem with the return code. After leaving the store, I spoke with corporate, and they graciously gave a refund.