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University Auto Sales

1.7 (6 reviews)
Closed • 9:00 am - 6:00 pm

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Bloomington Acura Subaru - driver front 3 studs broken

Bloomington Acura Subaru

(97 reviews)

Sales experience. Financing department not being truthful…read more Pulling hard credit scores. Making you wait. Threatening to sell the car if you don't buy. This is the dealership that plays you for a fool. Buyers be aware - especially WOMEN!!! They couldn't even efficiently email a PDF of a sales purchase agreement. Everything that could go wrong - did. Not smooth, not experienced, not professional. WAITING TIMES ARE COMPLETELY RUDE. EVEN WITH APPOINTMENTS Don't waste your time!!

My experience finalizing my vehicle purchase with Bill Long was disappointing and did not reflect…read morethe level of professionalism I expect from a dealership. Bill was not well-informed about the work completed on the vehicle and was unable to clearly answer several of my questions. He also would not incorporate the cost of a second key into the purchase price -- something that should be standard in any vehicle sale. After I completed financing, there was minimal follow-up. Bill later texted that he had intended to come outside to congratulate me, but that did not occur. The dealership was not busy at the time. I also drove off the lot with less than a quarter tank of gas, which suggested a lack of attention to basic details. The rental car company was located just five minutes from the dealership. Rather than driving me there to return it at the time of purchase, Bill instructed me to leave it in Acura's lot with the keys at the front desk, assuring me the rental company would retrieve it the next day. That representation was incorrect. I had to take additional time off work to return to the dealership, and only then was I driven to the rental location -- which is what should have been arranged from the outset. For the second key, I was told the technician is available only during a two-hour window on Friday mornings and that the process would take 15-20 minutes. I was first in line when I arrived, yet the technician had not arrived, and I ultimately waited over an hour -- significantly longer than stated. Collectively, these issues point to a lack of preparation, coordination, and accountability. While I had an excellent experience working with Ilena Garcia, my final interactions with Bill diminished my overall confidence in the dealership's customer service standards. Based on this experience, I will not return for future service and would not recommend the dealership to others.

Jaguar Richfield

Jaguar Richfield

(4 reviews)

WISH I COULD GIVE 0 BEWARE of the gray 2021 Dodge Charger gt…read moreCar is in need of repair but they refuse to fix it they would much rather you put more money into than You put down...Also terrible customer service with all levels. Specifically Alex, Elizabeth, and Zach. I asked for a purchase agreement to take to my credit union and they ran my credit report twice without my permission and it took me down 3pts. When confronted, they denied these claims. then when we asked for a corporate number we received no response just a number with a dial tone. To summarize, Zach was rude and unprofessional, Elizabeth was overly aggressive with sale and was so desperate to make commission that she took advantage of a vulnerable adult , and Alex the supervisor threatened to call the cops ON A PAYING CUSTOMER and report the car stolen even though it was already at the dealership in the same condition that it was bought. RUN AND TAKE YOUR MONEY ELSEWHERE!

Most incredible dealer experience I've ever had! Have a Range Rover develop an issue as I was…read moredriving in from out of state. End up with a transmission concern so stopped by to see if service dept could take a look. Monte, the service manager went above and beyond to reassure my concerns, even took a look into my car on the hoist to make sure there were no leaks. All on a Friday afternoon without my having an appt. Monte literally puts all other Range Rover dealerships to shame. Hands down the best service I've ever had.

University Auto Sales - usedcardealers - Updated May 2026

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