great service ! they helped me through the whole process. even helped me look at more cars they…read morecould get for me if I wanted something different.

This guy is a scam he cons people sells bad cars. If you are a Muslim customer which 90% of his…read morecustomers are Muslims, he will tell you that his cars have no interest in it and within your first month he will charge you a big amount of interest that regular car dealerships don't even charge that amount. He won't help you find a solution he will even forge your signature if he has to and when u try returning the car he will basically laugh in your face and tell you that you signed a contact the he doesn't even have. And for his non Muslim customers he sells bad cars that don't even last a month before you get engine problems and refuses to fix it and makes you pay for it. Please report him I'm not the only one he has done such injustice to.

Purchased my 2016 Subaru Crosstrek from Mike here at Stillwater Auto Sales and he is unbelievably…read morehelpful and kind!! I am so grateful for all the honesty and genuine care for me as a customer. Mike also helped give advice when l was needing repairs so I didn't get swindled by other auto shops and he helped me make informed decisions about my car! I couldn't recommend this place more! My car runs wonderfully too and I'm glad to know this place takes care of its customers too!

I had a great experience here!! It was an easy drop off, great communication before starting…read moreanything that wasn't expected, flexible pickup, and fair pricing!! Frank and Travis are awesome!

This is a quality dealership. Customer service is excellent and all of their agent's are polite,…read moreknowledgeable, and fair. If you're looking for a used car, this should be your first stop.

Had a car being saved for me and they were the one holding up the sale of the vehicle to repair…read moresomething. Turns out while being held for repair before purchase they sold it to another party. Very shady and misleading. Wouldn't recommend

I purchased a 2021 Lincoln Nautilis brand new off the showroom floor. It currently has 39,800…read moremiles. Whenever I open the driver side door, there's a loud cracking sound, took it to Lincoln collision center in Lakeville and they gave me an estimate for $7500 to replace cracked door hinges that on a Ford escape is a manufacturing defect. Also, I've read a lot of other people complaining about the same problem because the door is too heavy for those cheap hinges they put on. This is horrible customer service, this is not even safe. They offered to pay half of the 7500. That is still insane. That is a manufacturing defect without a doubt, I already filed a complaint with the Better Business Bureau so we'll see what happens, probably nothing. I've had Lincoln's since 2002, Continental, the MKX and now the Nautilis and I'll never get another Lincoln ever again. This sucks. Lincoln should accept responsibility for their poor selection of metal to support such a heavy heavy door. I think they should classify it as manufacturing defect and pay for the whole damn thing. This vehicle is like new still.

I took my 2015 Ford Escape to AVF. They were great! Everyone was very friendly! I will definitely…read morego back there! Susie C

My gosh where to start. First off Kirk was the man at finding me a reliable car within my budget…read moreand getting me approved with a 587 credit score. He really out his nose to the grindstone and made it happen. I ended up driving away in an amazing 2022 Honda Civic Sport with only 8,300 miles on it!! I drive a lot for work and managed to also get me an extended warranty/service contract for 5 years- 150,000 miles which was the entire extent of the loan. Justin also was great explaining the features of the car and getting the paperwork done with me in under 45 mins!!! Any other time I've bought a car it was an all day ordeal. Sadly 3 weeks after purchasing the car, I was t-boned by another driver and my beautiful new car was totaled. I was devastated. After it was towed I needed to retrieve my belongings. But my title hadn't been transferred yet. So I called the office and the owner Jim Long answered and helped me. I had him on speakerphone with the attendant at the tow yard and after Jim was told what would be needed for me to get my belongings out of the car and have it released to my insurance, he got right on it. He personally made a trip to the DMV to get the paperwork and I was able to move the process along within 24 hours. So not only did Kirk unexpectedly get me financed for a pretty much brand new awesome car, but Justin had my old car traded in with all paperwork filled out and signed in under an hour and 3 weeks later after the car was totaled Jim went out of his way to get the paperwork needed to keep my insurance claim moving. I WILL NEVER GO ANYWHERE ELSE TO PURCHASE A VEHICLE AGAIN AMAZING QUALITY VEHICLES WITH UNREAL QUALITY SERVICE!!! One more important detail that shows how much class this place has and how caring they are is the first thing Jim said when I called about the paperwork was, "I heard what happened. Are you OK?" Where all other dealers would see this as an opportunity to sell me another car, not once during the conversation was anything about that mentioned. It shows you're not just some number with these guys but an actual human. That's why I'll be buying another car from Long's and I recommend you do the same!

I was deeply in need of a reliable vehicle at a very low cost. I was referred to Long's Auto Place…read morefor their quality and customer care by friend. Justin, Jim and the team at Long's worked with me and made me feel comfortable with my decision and stayed within my budget. I hadn't purchased anything late model used and knew there might be some work needed down the line. When I ended up having some repairs needed some time down the line, Long's was there to take care of me and did repairs at a fair rate and very quickly. Bob who runs the shop is a great guy. Now I won't go anywhere else for a used vehicle. Long's treated me like family so now I think of them as family!

Went here to buy a used car and the car we wanted had a chip in the windshield…read more When we asked about repairs, the manager told us they would only fix it after we buy the car because someone else could want it and they might notice the chip, so they wouldn't need to fix it. He said this was their policy despite also saying 4-5 times it would cost him nothing to fix. Made me concerned about what else they don't fix unless someone notices it. He also said water getting into the chip/crack and freezing (putting the integrity of the windshield at further risk) wasn't a worry because the chip was too small, which is just fundamental misunderstanding of how liquid works. Bought the car and the repair person confirmed the chip would have gotten worse if not addressed so the manager really didn't know what he was talking or was lying about it.

Unfortunately the worst car experience I've ever had. I was buying a car from out of state and made…read morethat very clear to the salesman. I specifically asked him to send me a video of any damage or wear done to the car. He sent me a video, barely panning over the interior of the car and said "There is no wear on the seats". After receiving my car, I noticed the awful damage on the interior of my car. Even after having to fly down to Minnesota and drive the car back because shipping was delayed three times, they are making me either pay to have it shipped or drive it back down and fly home. Genuinely would describe this as a scam. I am extremely disappointed in how awful and unprofessional this experience was and will never even consider buying from them again.

I am sickened by the company and but John/Jon more importantly. Myself and husband reached out this…read morepast weekend about the Transit XLT 350 we were told they were closed. Monday we went to the lot in St.Paul and we were told the car was in great condition the tv in the vehicle would be great for our 10 children and John had just gotten a oil change and a CO2 sensor replaced which he kept saying was the full point inspection We took it on a test run and we thought everything was great we heard some rumbling while driving but didn't think to much of it. John asked my husband to fill out paperwork and we would have the car that day even dropped off to us we asked multtimes did he get an all point inspection done on it and he repeatedly said YES and followed up with the CO2 sensor was replaced and a oil change he even said while we were walking outrhe full point inspection proof was in the folder with the car fax in the car fax folder. That wasn't the truth it wasn't in the folder. Today Wednesday we go to bring the car to his recommended auto shop to get the full point inspection and before we left John asked if we were going to his recommended location(1 hr there and back) we told him no. We found a different auto shop. Once the full point inspection was done I as well as my husband was shocked and scared as well as disgusted. The shop the frame of the vehicle was so unsafe we honestly shouldn't even drive it back also the transmission was being held up by a wooden plank as well as multiple parts of the inside of vehicle under the hood had multiple Zip ties holding different parts together amongst many other big issues and at the end of the day it would cost about $30,000 to get this car fixed to deem it as up to par & the vehicle probably wouldn't last 6 months let alone a shorter time period. The shop did say please please get back to the car lot as soon as possible as this vehicle is very dangerous and we don't recommend you even driving it. We drove it back Of course John wasn't back but Ron I believe is his name called him and I spoke to John on the phone and I told him I was disgusted and so disturbed that he was going to allow not just myself and my husband but also our 10 kids get in this vehicle as well as he knew and was fully ready to take our $20,000 with no remorse and how could he when he has a child himself as well. He repeatedly said he just got an inspection (the co2 sensor and the oil change) and then when I told him I don't care about that he then changed his tune to I was lying and the shop I took the car too was lying and he wants proof so he can reach out well I hung up on him .Ron I believe is his name . He's sorry for any confusion and any inconvenience and they would never sale a bad car and this man named Nick looks over the cars and they bring all of there cars to Minneapolis for inspection and to please send proof cause they have no record of clue what I'm talking about I tried to send over the proof but my husband just wanted to get out of the vicinity of the car lot and the people so Ron gave me his card I told my husband lets go and ill send once we get in the car and also in the car ill be calling the attorney when Ron heard me say that he said " Ill pay you for your inconvenience and the money spent on the all point inspection ($110) and anything else we will make this right. I'll attach proof of the all point inspection. Did I mention we brought two of our kiddos with us both days our 1 yr old son and 5 yr old daughter. We unknowingly had our children in a vehicle that wasn't just unsafe for myself and husband but also our two children. Is $20,000 worth twelve lives? He wasted our time as well as his. Beware everyone please.!!!!!! Also no one has reached out to us no call email or text that alone shows they don't care. I'd like to add John asked if we were going to drive to his recommended shop for inspection because he clearly knew the car wouldn't make it a hr to the location and hr back to the dealership.

We bought our 2020 Ridgeline from K and I Auto in 2022, and we got an incredible deal on a great…read morevehicle. Ivan has been awesome, and we will for sure buy all our vehicles from K and I! Bob B.

the mechanic I had was great! not exactly sure who it was but I'm sure you'll be in good hands with…read moreany of them! 10/10 I will be coming back here

We worked with a few different employees of this business over a few days before purchasing a used…read morevehicle. Everyone was very nice, forthcoming, and helpful. The only issue we had is that a few of the cars we'd seen online were no longer available when we went to view them - it would be good if those pending sale were marked as such to make shopping easier. Overall a fair car buying experience!