Please take a look at the FACTS that substantiate that Bloomington Lincoln misrepresented the car…read more UPDATE 2/26/26 TURBO had to be REPLACED TRANSMISSION had to be REBUILT Lincoln of BLOOMINGTON NEVER input my car in system as certified. Lincoln CORPORATE informed me. So I have all the supporting documentation that it was sold to me as such as well as the printout of how it shows in the system. FRAUD. UPDATE 2/17/26 My car is still at Lincoln here in Vegas waiting for parts to REBUILD the transmission. Fortunately, I have the time stamped photos, detailed videos, etc. from Lincoln of Bloomington as well as from the moment it arrived showing the filth, empty tank of gas, damage, etc. Please also note the photos and repair invoices. UPDATE 2/4/26 The car is at the mechanic at team Lincoln again here in Vegas and they said it needs a TRANSMISSION OVERHAUL. I've driven it less that 300 miles since I've owned it as this is now the 5th week it's in the shop... Should never have been sold in this condition. Remote purchased 22 navigator black label CERTIFIED. Positive: Jessica in the titling department is fantastic! Negative: Lots of confusion and they agreed then didn't agree to pay shipping. Went back and forth until finally they agreed to pay after I requested they listened to the recorded lines to see I was in fact being honest that I was told that. Process took a long time because "certification process" and "detailing" to ensure the vehicle was perfect for me when it arrived. Please see all the photos to see just how "perfect" the vehicle arrived... Was also NOT shown all the discrepancies that I was shown in the video prior to purchase. They clearly hid crucial items that would have deterred me from purchasing the car. Car also arrived with a crooked steering wheel which I'm really hoping is just from needing an alignment which I also have a hard time understanding why they didn't take care of that prior to selling it to me or at least be honest and lmk that prior to purchase. Covers for wireless charging and cupholders are also broken. Had to replace entire center console. Had to put in a new battery as none of the welcome lights were functioning properly and display read battery low. Also had to replace the whole wiper component as the entire thing was broken. Seats INCREDIBLY worn for a vehicle with such low mileage. I wish I had never purchased this vehicle as it was clearly falsely advertised to me and misrepresented. Disappointing for a LCPO I trusted they would have the honesty and integrity to be truthful and straight forward with everything, however; that was not the case. You should really be ashamed for treating a Veteran like this. Especially for a 70k purchase....

Date of purchase: 08/31/2024…read more Purchased a used vehicle: 2015 GMC Yukon XL Denali (170,008 miles) Complaint(s): 1st - I sent a video to the salesman 2 days after purchasing the vehicle of a very strange and loud noise coming from underneath the car. He said its roughly a $300 fix from his shop. Didn't mention helping to fix problem, just said bring it in for repairs. 2nd - New tires were put onto the vehicle prior to purchase. Low tire pressure dashboard light came on every other day for front passenger side tire and rear driver side (really poor seal on rim). 3rd - the engine made a very loud and strange noise coming home from work on October 15th. Sent a video to my mechanic and he thought it was a broken lifter. Brought it to the shop and received a diagnosis of the broken lifter, with shredded metal inside the engine on November 12th, 2024. New engine is required now after 2,000 miles and multiple issues occurring shortly after purchase. Company is saying they will not cover fix, cost to replace engine is $7000. Will reduce price of new vehicle by $2000 but trade in of current Yukon offering $8000 for trade-in. Current mileage on vehicle (172,271). Dealer denies clearing codes prior to purchase (mechanics computer shows a clearance of codes after dealership purchased vehicle or took in trade). Won't help me with cost to fix car, only referred to another mechanic. Dealerships GM's definition of "helping me out" was only net profiting the dealership; whether it be to help fix, or trade in the Yukon for another car on the lot. Highly recommend staying away from any used vehicle this dealership sells. They don't inspect them per their GM. They also say - "bring your mechanic with" after the purchase of course.

I was driving from Chicago to Minneapolis on Friday, and late that evening, the check engine light…read morecame on. I showed up on Saturday morning as an emergency, without an appointment. Thankfully, Mr. Hussam was incredibly accommodating. Despite their busy schedule, he went out of his way to help me and diagnose the issue. He was professional, clear, and reassuring, even though they didn't have the needed part in stock. I really appreciate how welcoming they were, despite my lack of a prior appointment. After the diagnostic, I drove back to Chicago, and I'm hopeful we'll get the problem resolved soon. I highly recommend their service

I recently needed to buy a car and was looking for an X3. I found a car I liked at Motorwerks and…read morewas able to talk to a friendly sales rep and was able to set a time to go check it out. The rep was nice and helpful in comparing cars options, bringing them all out of the garage, etc. - helping me weigh the pros and cons of each model. We negotiated a fair price and he arranged financing. From there when I picked the car up they had everything ready, car was detailed, registered, and they have a specialist who helps you set up all the tech, apps, and gadgets. I have no idea if that is normal, but it was really helpful as I am not at all tech savvy. I have since been back for a scheduled service and the process was easy and the service reps were also professional and efficient.

DO NOT take your vehicle for service here! They are crooks. Had my brakes replaced and they were…read moresqueaking after one week. Brought it back to have them fix the squeak and they still squeaked! Took it to my local mechanic and they showed me the cheap parts they used. Will never purchase a new vehicle here again or get service done! It's Beware

I can't figure out how to reply to you Cody but I'm not sure what you're talking about because you…read morecurrently have my vehicle... I've had to bring it back multiple times because the problem is not fixed and you guys claim it is! You've gotten thousands of dollars and it still has the same problem. Anyone in my position would be angry. SAVE YOURSELF!!!! Never bring your car here! THEY ARE SCAMMERS! They took thousands and didn't fix the problem but claim they did so they won't do anything for us! The service manager is rude and they mainly converse with us over texting which is so unprofessional. Take pride in your work and fix the problem we paid you for!

We recently purchased a vehicle from Jeff Bruening and his sales team. We were welcome by the whole…read moreentire team. They made buying vehicle fun again and were very understanding with our needs. Would recommend them to anyone looking to purchase a vehicle. Thank you again for the great experience.

Infiniti vehicles speak for themselves but this dealership has two of the nicest people you'd ever…read morewant to deal with. Ryan was our sales guy and he knocked himself out getting us the vehicle we were after. He didn't get it but he worked hard and found us a substitute that was even better. While things were getting sorted out, another man whose name I did not get offered us refreshments. He was so hospitable, I felt like I was a guest in his home. And I think that was his intention. So you can buy a car anywhere, but why wouldn't you go to a place where you are treated with respect.

Our sales consultant Anel was courteous, responsive and professional throughout the entire process…read more I would highly recommend that anyone interested in purchasing a vehicle through this dealership request Anel.

Went in today Dec.2nd .Asked if they would add a couple pounds of my air to my tires due to the…read morecolder weather. Spencer had me in and out in about 10 minutes if that. Also needed a couple caps for my valve stems,and gave me 4. There were a few cars in line also.

I went back to my Honda dealer to get the recall on the fuel pump recall addressed and boy did they…read moreknock the ball out of the park. I was provided a loaner and was out of there in 15 minutes. Many Thanks to the Service Team at RBH!!!

This is a convenient place to service my car, but I am so tired of the constant upsales. As someone…read morewho needs to trust the mechanic, I rely heavily on honesty. It is impossible to trust them anymore. An appointment just months after another spawned many more things that "needed attention". Now they want the customer to pay a fee for the credit card. I can't imagine they prefer checks that can so easily be uncollectible and untraceable - but they do. This fact isn't listed in the appointment reminders; once at the shop, you don't learn it until the end of the appointment. Way too late. They actually told me they would pay for an Uber to take me home and get my checkbook! I suggested they waive the $10 fee rather than the Uber fare, which would have been much higher. I have tried "Send a Message" and "Text Us" on their contact page, but there has been zero response.

We had a great experience buying a used F-150 from Katrina Matchinsky at Bloomington Chrysler Jeep,…read moreand going into the day we were dreading having to deal with the car sales folks. Katrina was very organized and quick, she didn't try to up sell us, and was clear about the price. She was very genuine and honest. Also Donny who handled our loan didn't use any high pressure tactics. We recommend Bloomington Chrysler Jeep and would buy another vehicle from them in the future.

Walked in with a suggestion pricing on what I wanted and could apples. Sales man says we don't…read morenegotiate. Conversation ended there.

Let me put it this way. I took the time to fly up from AZ and buy a car here and drive it back…read more Even though they are used rentals, for the most part, they have decent milage and in nice shape. I did a lot of comparison shopping with Enterprise, Craigslist and major dealers and couldn't beat the prices. Gus aka Dave, was a good guy to deal with.

Terrible. Set up an…read more"Appointment", week and a half in advance, to look at a few vehicles. Was told I would receive a call from the manager to confirm. After about three days of no call, I give them a call back. I am told they have ONE of the vehicles and are still working on getting the others. I let them know that it's fine, I was just calling to confirm my appointment. So five days later, I arrive, they tell me they do not have ANY of the vehicles i requested and that it was my fault for not confirming my appointment. Even though I have now called this company twice to confirm my appointment well in advance. Thanks for the waste of time.

Much of this place is solid. They were supposed to have uber vouchers but they didn't work. Going…read moreback in, it's not clear where you're supposed to go or who to talk to. When someone finally decided to ask if I needed help, I mentioned it to him. He dismissed the feedback and said I should just talk to any one of the people at desks. Everyone not helping a customer was circled around one desk and did not seem approachable. Just having a person dedicated to point people in the right direction would do so much.

Everything went amazing !! The process from beginning to end ! Esme was fantastic ! Talk about a…read moreflawless transaction even knowing she is new. ! Mike her manager was super nice and very informative , I'm super happy with my purchase. I noticed the GM walking around being part of the team super involved I am impressed that he was not just another GM sitting in his office. He was running around and being super involved and attentive to everything and everyone around him. I have to say this team is fantastic and we will be back soon to purchase another vehicle for my husband! Thank you Walser Toyota I love my first edition 2024 Land Cruiser !!

We have purchased 3 vehicles here (2 new and 1 used) and each one has been a very pleasant…read moreexperience. Amy Anderson has been a great salesperson but she may have left the company. We have had all of the vehicles serviced here as well. The service department will send you a video of their inspection and you can see the underside of your car. It is a nice touch. Mitch is our service representative and he does a great job - thanks Mitch! Erick is the man who provides us our loaner and he is fantastic too. The loaners are a nice touch and very clean. Their Express service allows you to pop-in for an oil change during business hours. A nice lounge upstairs is provided while you wait. Snacks and drinks too. Highly recommended.

When it takes over an hour to do a basic oil change, they should be giving you a courtesy fucking…read morecar