Summary: Deceptive practices and terrible management (Chi Vang and Ronnie Blair)
After inspecting a vehicle, I decided to purchase it. I went to discuss financing with the manager (who I believe is named Chi Vang, **although I am not sure since he scribbled his signature- he stated he did not work in the Acura department). When I entered his office, he tells me I was not approved for the loan because of the age of the car. I asked him to elaborate, and he said that "I was a bit young" - no mention of my credit score or a negotiation of down payment/interest or cosigner, apparently ageism exists at this dealership. I had already received a loan through my bank, so I was still set to buy the car (which was perhaps my first mistake, as he knew that I was still able to buy the car).
This was my first time purchasing a vehicle through a dealership, so I was new to the process and did not have anyone experienced with me. After signing multiple documents, it appeared I was set to go. Only afterward did I realize he deliberately did not give me copies of all the documents, and of the two he did give me he "failed" to sign one. Before closing the deal, it appeared they had put the wrong sticker on the car which said I would receive a 60 day powertrain warranty and 30 day all other parts warranty. After calling another manager, it was agreed they would honor the deal.
The next day, around 1pm, I was notified that I had to put down a deposit or the car "could be sold out underneath me". I was at work at this point, and not able to call. After discovering this, I planned to go to the dealership that night to drop off a check and get a receipt. I told them I would call after work at 6:30pm to discuss this. I get a text around 5:30pm saying another salesperson sold the corolla, but the buyers were still in financing. Extremely confused, I asked my supervisor to be allowed to make a call. I called and said I can give them the deposit immediately by card over the phone. I was told that I cannot do that, as the other person right now was in financing for the car. I told him that I had been in financing for it last night, well before the person financing for it right now! I asked them to talk to their manager (Ronnie Blair) and tell them it had been sold. They kept telling me they couldn't do that, appearing to have been on orders from the manager who had told them to sell the car if it doesn't have a deposit (which nobody told me about a deposit the night I viewed the car and signed the documents!).
I now realize it was a sham from the beginning - not getting copies of the documents, not having the manager at the time sign the documents, and not being told until right before the car was "sold underneath me" that I needed to put a deposit down. Especially after they realized they made a mistake about the warranty of the car, I am sure they were eager to sell it to someone else. I would not be surprised if there is something extremely wrong with the car, and that is why they were eager to pull a stunt like this. I hope the person who bought the car is not unpleasantly surprised by their new vehicle (as I assume they changed the warranty sticker after I left). They also screwed their own employee out of commission, since they sold it via a different salesperson. Great team at this dealership.
After this experience, I will not ever be going through a Luther dealership. If you are looking to purchase a vehicle, I would avoid this dealership altogether. If you feel this is your best bet, please be extremely wary and on the lookout for scams. read more