In order to appreciate this glowing review of Buerkle Hyundai, it's necessary to start with a…read morescathing review of Walser Hyundai in Coon Rapids. When my husband took our 2022 Tucson to Walser, they told him that the rear blinker was on the fritz because of water in our rear lamps, which they falsely claimed was "due to collision damage" and therefore "not covered under warranty." They charged us $127 just to look at our bumper, then gave us an estimate for almost $4,000 to repair a problem that their own technician described as "already a known issue on these guys." We told them that this vehicle had never been in a collision, but they ignored us and falsely wrote on our invoice that collision damage was the cause of the problem. When I returned later to ask if a tear in the plastic (caused by a tire blowout 2 years ago) was the same thing as damage to the bumper, a representative confirmed that it was not. Nevertheless, she insisted that the technician had found a crack in the bumper when they looked under the car. That was their second falsehood. She offered to put it on the lift again, and when they checked again, behold, they found no damage to the bumper. The service manager admitted that the tear in the plastic could not possibly have affected the water in the center taillight (which is at the bottom of the hatchback), but she told me that a tear in the plastic could have caused the condensation in the taillight, because it had broken a seal, allowing water to enter. Another untruth, as it turned out. I later crawled under the car to personally have a look, and found out that it couldn't possibly be true. The manager said that she would contact Hyundai to see if they would cover the center light. She said it would take about 24 hours to get an answer. The next morning, she texted my husband to say that they submitted the request to Hyundai the day before, "and they are still deciding if they are going to participate in helping with the cost of rear lamp assembly. Hopefully they will have some kind of decision for me today." That was their last communication. After getting caught in so many falsehoods, it appears they thought it was just easier to drop all communications. That's when I made an appointment at Buerkle Hyundai, and (oh my) what a difference was that experience. I explained the problem and the damage to the plastic behind the wheel, and they immediately offered to submit a goodwill request to Hyundai to cover the charge. They said they might receive an answer in 10 minutes, but it might take an hour. What? You mean it doesn't take over 24 hours to get an answer from the Hyundai headquarters? (For those keeping score at home; that was Walser's fourth falsehood to us.) After Buerkle submitted the request, Hyundai approved the repair in less than an hour. Buerkle had the part in stock, and the whole experience, from driving in, to getting approval for covering the cost, to repairing the problem, took less than 3 hours. Everyone I spoke with at Buerkle was tremendously friendly and helpful, but a special shoutout to Danni. She's a gem, and Buerkle should give her a raise and a promotion. Walser Hyundai charged us $127, and their only service was to treat us disrespectfully and feed us a pack of untruths. (I'm not sure what the industry standard might be for charging customers for falsehoods, but $127 seems kinda pricey.) Then they handed us a $4,000 estimate to repair a problem that they knew could have been covered by Hyundai, if only they would take the trouble to submit the request. Buerkle Hyundai fixed the entire problem in under 3 hours, and they threw in a free car wash and snacks. The total bill for the visit? $0.00. Buerkle has earned two new customers. I hope this review wins them many more.

Purchased 2025 Tucson PHEV in May. When did you ever have to ask, "How is your HVAC system…read moreESPECIALLY for floor boards. I documented and THIS DEALERSHIP didn't allow me to work directly with the technician. Compare that with Morries - I absolutely recommend them- where the technician was honest with me that Hyundai F'ed up (MY word) their PHEV HVAC system - that the floor heat is prioritied last - when outdoor is under 20 degrees and lower don't expect floor heat. WHO EVER THOUGHT WE NOW NEED TO ASK if the heat will work in the winter? To add more facts: dashboard heat was 60 degrees warmer than the floor when all heat is directed to feet only (logged over 2 months with a meat thermometer) - I brought all my testing to LUTHER and they said - hybrids are known for this. NO THEY ARE NOT! My Lexus worked great. Regardless, it is working as designed. Although I purchased the 10 year service plan, Luther had made the sale and post sale - if you don't fit into their troubleshooting flow chart - get the customer out the door. Why i am not happy with Luther is the ego - that nothing I said mattered. ON THE OTHERHAND, Morries totally cared and agreed with everything I said BUT EXPLAINED to me what the criteria he needed to prove so that corporate would assist us. We own 2 Hyundais and the other isn't PHEV and works great. We were up for purchasing a car but FOR SURE NOT WITH LUTHER dealerships and not a Hyundai. Luther dealership FAILED to be honest during the sale. The PHEV HVAC system is a known customer complaint. Luther would only follow their process - that it is working as designed - however it certainly doesn't meet Minnesota requirements. My previous car was a Lexus Hybrid and LOVED IT! The only reason I let it go is it wasn't tall enough when competing with semi trucks and SUVs. So my suggestions is if working with Hyundai be sire the HVAC system works and no to Luther bit a HUGE YES to Morries.

Wesley is the goat!!! This was my first time buying a car so I came in super nervous but Wesley…read morewas super friendly and joked around to help calm my nerves. He answered any and all questions no matter how silly they were. He constantly made sure I had everything I needed during the whole process, even a drink and a snack while waiting! Dennis the manger was also very helpful when signing paperwork. He explained everything I was signing and made sure I had no unanswered questions. I HIGHLY recommend Wesley and Lexdan for your auto needs!

First time buying from a small dealership and I will never again. I had originally purchased a…read morewarranty on the car I bought and later decided that I did not want it so I contacted the dealership and canceled it. Upon purchasing the car I was told that I had a 30 day OR 1,000 miles limited warranty. I am under the 30 day warranty and under the 1,000 miles, my car recently has had issues with the computer system so I called the dealership. When I talked to Scott (one of the managers) I politely greeted him with my name and the car that I bought and he immediately cut me off with "yep you canceled your extended warranty". I then asked about the limited warranty because as I said before they advertise a 30 day OR 1,000 miles limited warranty on cars that are 2020 or newer with less that 75,000 miles on them (which I have) and I was under both the 30 days and 1,000 miles. Scott proceeded to argue with me telling me that I only qualify for 15 days OR 500 miles because my car has more than 75,000 miles and they cant help me AFTER I so clearly told him I have 63,000 mile. He clearly didn't care to talk to me, I am assuming because he didn't get his commission after I canceled my extended warranty. After he decided to actually listen what I was saying he told me that the limited warranty only covered mechanical issues nothing with the computer system, which is fine, but I could have gotten to that conclusion without having to argue with a sales person who seems to be petty after losing a commission. I actually dealt with him when I bought the car and he told me he would greatly appreciate it if I left a review of my experience here because they are a small dealership in a big sea of dealerships. Well Scott here's your review!!!! Not a good way to get costumers to come back or refer their friends!!!

I dropped my Hyundai Ioniq 6 off at Walser for routine maintenance and tire rotation. I was…read moreprovided a Lyft ride to my workplace and kept updated about the work being performed via text and also a short video. The car was washed and fully charged after all the work was completed. Once I was ready to pick up the car, a Lyft ride to the dealership was provided. Overall it was a great experience having my car maintained by Walser Hyundai in Brooklyn Park.

I've been coming here since 2019 and keep coming back. Danielle was amazing to me during my car…read morebuying process. She was incredibly understanding of my nervous state (I'd had a car accident 6 months prior and was veeeery shy about "getting back in the saddle"), she took the time to listen to all my concerns and to find out what I truly wanted (and didn't). She also helped me get set up with an aftermarket remote start. She's a superstar! I've had all my maintenance done here since buying my vehicle. Everyone in the service department is wonderful. They make it convenient to schedule appointments either online or by phone and communicate every step of the way. There is also a really nice waiting area with various seating options, a couple of TVs, and free popcorn and beverage options. If you're looking to buy a vehicle or need service done, I highly recommend this place. I've never been disappointed.

Caleb and the team at Walser Polar are awesome to work with. They were helpful in answering all my…read morequestions regarding buying a new Mazda and taking them for a test drive. The only reason I didn't go with them for my car purchase was that I found a more competitive offer at another dealership. Lovely lobby and waiting area as well for those getting their car serviced. I have in the past gotten my car serviced here but it was very expensive but the service was stellar!

Scam artists and thieves When I was buying my car and…read moresigning the papers, our car salesman was telling us how in 3 days we can give our car back full money back or within 30 days we can trade in. I verified that this car falls into that category. Sales rep said yes. My dad also verified and got the same answer. So I didn't think much of it. As now as I am having terrible time with my car and called them and they are ignoring me I resort to going back into my paperwork. I there I find that my car is now an as is deal. Which sucks because I don't remember signing that portion and how the sales rep would continue to flip the iPad away and only show it to me when I had to sign and of course everything is digital so I can look at it and deny it. Play the safe card and STAY AWAY FROM HERE

Fantastic service! The team pays attention to detail and understood the service history of my 10…read moreyear old vehicle. They didn't try to upsell service items not currently required. I gave them an A+.

My appointment to have my vehicle inspected for repairs was at approximately 0745 in the morning. I…read morereceived an SMS message with a number to follow up with to find out updates concerning my vehicle. I spent several hours calling the number and the store to get ahold of someone so I can know updates about my vehicle. I did not receive any k formation concerning my vehicle until approximately 3pm, which was a text thread. Inside the text thread it stated my vehicle will possibly need repairs. I attempted to contact a store representative several times and was met with a voicemail every time while trying to get an estimate of how long it will take to fix my vehicle. I finally get text message at approximately 5:22 pm saying my vehicle will definitely need repairs but they can't fix it now. I again attempted to call the store to speak with someone to get a timeline or estimate of how long my vehicle will be there for. Between 2:30 pm and- 6:00pm I was unable to speak with any from this dealership concerning my vehicle This is important because I currently do not have a working g vehicle. I need to plan out having a loaner or possible rental vehicle for work and daily living. I can't do that if no one from the dealership picks up the phone. Additionally, I needed to speak with someone about costs of repairs. I was very disappointed with the lack of communication displayed by the employees here. Especially considering "PORSCHE" prides themselves on excellent customer service. I would disagree. I understand if you the store is busy and has a heavy call load. But to not effectively communicate at all their customers who rely on the information received to plan out their lives is unacceptable. Everyone has had bad car days and understands how frustrating this experience is.