Jeep service…read more Started with drop off on Friday, August 1st 8:00. A rental was reserved & assigned to me because advisor stated Monday would be the earliest completion. Text message received Friday afternoon at 2:13 pm stating that our jeep was dispatched to a technician. More on this later but I considered a positive & that we would at least have a diagnosis. No further updates though I did reach out at 4:51 pm hoping for new information, no response. Monday August 4th came & no over the phone updates and only text messages after I reached out. 1:16 pm Message was "Andrew, wanted to check in and let you know that we're still looking into what exactly is going on with the vehicle. I am hoping for an answer by later today but worst scenario it could be tomorrow! --Jared Harvey Coon Rapids CJDR" Tuesday August 5th 8:04 am - finally received the diagnosis and the technician was working our Jeep. All via text message & asking for my approval via an electronic form. The technician's diagnosis video was helpful but I would have preferred speaking to someone to understand the repair cost breakdown etc. Later with No updates I reached out for any new information. The advisor stated that they needed to obtain parts( rear shocks ) from another dealer but were striving to have done on Tuesday 3 days into a fairly basic diagnosis & repair. All through experience I was the one reaching out for updates. Tuesday afternoon asked for an update stating I could not afford another day of rental fee. Advisor stated he would not charge for the additional time. Wednesday morning was the target for completion. Wednesday noon reached out for the 4th day update - no text or call back and so I called at noon and left a message. 1:13 pm - Received a message that the dealership was having internet issues but he would keep me posted. Again another day with all communication by text, no follow up personal phone communication apologizing for the inconvenience & unusually long repair time. At 2:33 I texted that I was coming to the dealership to wait until the Jeep was done as we had a concert to attend. I had other errands to attend too so I was not going yet. Important things like picking up prescriptions & picking up my wife for a concert. 4:01 pm received an automated message stating - "Final bill came to $1503.77 out the door. --Jared Harvey Coon Rapids CJDR" Additional information- This cost does include $100 for a Jeep Renegade rental. So a pretty expensive diagnostic cost of $260 plus and the parts & labor to replace 2 shocks. 4:15 received a text that Jeep was done- "Hi Andrew your vehicle services are complete. You may use the attached links to review and pay your invoice online (link to view) Thank You again for choosing Coon Rapids Chrysler Jeep Ram Dodge as your service provider - Jared Coon Rapids CJDR" Upon picking up I asked about what does dispatched to a technician mean..? Advisor on duty stated it meant that a technician was assigned to my jeep and was to perform the diagnostics. Overall a stressful situation that has me believing I need to switch vehicle brands where I can receive personal & effective & efficient service. Sad to say, I have started to search for a new vehicle and not a Jeep as other Jeep dealerships rated no better than this one. If I could give a negative point I would.

They fucked my car up so bad that my heat is broken now. 21k miles and 60k down the drain. Just got…read moreit back after nearly a month at the dealership because they kept fucking it up trying to fix the air con only to find out they broke the heat. Oh and my warrenty ends next month so thats convenient. This dealership is lazy and poorly run. Do not buy from this dealership. In fact, do not buy a Jeep. It will be in the shop non stop because they cant figure out how to make a decent vehicle.

We had a terrific buying experience 13 years ago so went back for our upgraded version and had…read moreanother great experience. I really appreciate the attention to detail and lack of sales push. Will definitely buy from them again.

wish I would have looked at yelp prior to buying here. 10,000$ vehicle. check oil level alarm…read morestarted going off on the way home after 40 miles, got it home with alarm going on and off. Found out vehicle had 6 quarts of oil in a 4.5 qt case and they changed oil and filter in their "certified" shop. changed oil, vvt pressure and oil pressure switch. car is still throwing check oil level codes. Hopefully this just needs the 09-012 software update for this issue. Never buy a car here, go down to Rudy Luther as they include a 30 day some mile warranty on their used cars. Let them know via text and of course now they don't want to talk.

My review is for service only. I needed to get a spare key/FOB for my Ford Expedition after the…read moreonly one I had went through the wash setting off the alarm leaving me with disconnecting the battery until the FOB dried out and worked again. I live in CA but am from Coon Rapids and have had work done on previous Ford vehicles on return visits to MN. I am always treated very well and I'm always happy with the results. Perhaps my review is swayed as the cost for repairs here is approximately only 1/3 the cost in my area of CA. I also don't give my local Ford in CA many stars for customer service or respect, so I do feel 5 stars here is legit for all of the above! There were issues with programming the new FOB so it did take longer than anticipated but I still didn't mind. The waiting area is comfy and to coffee is free and I enjoyed a couple "Mochachinos". I did have to drop a star and feel bad doing so because the people here were great and the price was right. I had the key made yesterday but today I got up with the kids at our campsite and finally had everything packed and ready to head out to a nearby hotel to pick up my 83 year old mother before checkout time in 10 min. The Expedition wouldn't start... a dead battery. When they disconnected it they didn't tighten back up the connectors to the battery. So, while the key/FOB works perfectly fine and I'm very happy with that. I know they had issues with the programming and wanted to get my vehicle quickly as I'd been waiting, but by doing so missed tightening the battery back up (which is needed to program the key with the alarm system).. and it caused a lot of stress today. Will I return? Absolutely... great people and I do believe they do good work. However, lost a star for the stress and aggravation today. Thankfully the hotel my mother was at felt bad and she wasn't charged for a late check out.

I would never bring a vehicle back here again service tech Nick is the worst very rude and…read moreunknowledgeable

I can't say enough about Mila. Her thoughtfulness and honesty throughout this whole process was…read morerefreshing. Mila and Max brought a wealth of knowledge about Enterprise and the car I bought. I can honestly say this is the best experience I've ever had buying a car. Your great at what you do and your customer service is beyond what I could have hoped for!! Niki M. Sent from Yahoo Mail on Android Show more

Sales person scheduled us for a 5:30 test drive. We arrived early and were not attended to until…read morealmost 5:40. We were then told we would not be able to meet with the sales person that scheduled us, instead a "team member" will be with us shortly. We sat until close and were never attended to. I no longer have any interest in the vehicle. Based off of pure principle I will never purchase at this location. I will also advise anyone who will listen not to purchase at this location. Very poor customer service and time management, thanks Peter!

The crew here is GREAT!! I've been going here for a couple years now. Cycling 2 vehicles through…read morehere for oil changes and tires. Always great prices, very friendly and helpful. No BS extra selling either, always been straight up with me with what the vehicle needs and what can wait. This place is my go to.

The alternator malfunction light came on so I pulled off the highway and into my regular…read moremaintenance service. Turning in was very hard as I lost power steering. Saturday afternoon they were closed so I left keys with their form in drop box. I figured there would be no time for my car on Monday. But they looked at my car by 3:00, gave me a quote, and ordered the parts needed. At 5:30, they called to say the car was ready. Final price was as quoted. I'm thrilled!

Julie ( receptionist i think ), very pleasant & accommodating during phone call. Drew M. ( service…read moreadvisor ) , always humble, pleasant & customer focused. Sarina S. ( New Vehicle Mgr. ) , shows integrity & helpful attitude at all times. Matthew as well. All Salespeople friendly. Many Tnx To All . Regards, Deborah H. Gary & Leland C.

Do yourself a favor and go somewhere else…read more This dealership is extremely misleading and will cost you way more than you expect. They present add-ons like they're part of a "package," but almost everything is actually itemized separately, and WILDLY overpriced ($1100 for Honda car mats!!!!). You don't realize how bad it is until it's too late and your total shoots up. My sales rep, Aida Lane, completely downplayed the impact these add-ons would have on my monthly payment. She made it seem like it was barely a difference. It wasn't. Not even close. I made my entire financial decision based on what I was told, and it turned out to be completely misleading. Then comes Isaiah Davis, finance manager, who flat out refused to let me cancel anything. No valuable explanation. When I asked for proof, he sent documents that didn't even have my signature on them. So somehow I'm locked into products I didn't clearly agree to? Make that make sense. And no where did it show they weren't cancellable. I don't get why he won't just let me get rid of them!!! It gets worse. Auto Butler, LoJack, and Diamond Fusion were already installed on the car BEFORE I bought it. I was told "all cars have it now," yet I was still charged for them. Apparently some people "negotiate it off"...funny, because no one told me that was even an option. I was led to believe everything was part of one package, which it wasn't. And despite being third-party contracts, I was told otherwise until the paperwork said the opposite. Isaiah said they weren't third-party but literally sent the document that proves it was. Yet I STILL can't cancel it???! Trying to get answers after the sale? Good luck. Basic documentation and clear explanations were like pulling teeth. Things were glossed over, rushed, or just not explained at all. I even reached out to the GM, Katie Young, and got nothing helpful. just a generic response pushing me right back to the same people who caused the problem. Contacted Honda corporate too, and surprise: this dealership is privately owned, so there's basically no accountability. End of the day, I'm stuck with a high monthly payment on a car that's not even brand new, all because of how this was handled. This wasn't just a bad experience: it felt calculated. Be careful. Read EVERYTHING. And honestly? Just don't come here. It's been so stressful and extremely disappointing. Buying a car is supposed to feel like an achievement, yet it feels like a huge defeat.

We came in on a mission, knowing what we were there for and ready to buy, as long as everything was…read moreat it seemed. The number of photos and angles of each shot left little room for surprises. We'd wasted plenty of time heading out to look at other trucks where pictures were intentionally deceptive, so, that was refreshing. We did our test drive with a copy of our license. On return, we had a couple of questions about exhaust mods done by the previous owner. There was no attempt to spin answers. We had an open discussion and shared information. We felt we were treated fairly, with no shady business practices. They were neither pushy nor evasive. Ultimately, we left with the truck. Bonus for feeding us monster cookies while the paperwork was being wrapped up.

Bought a car from these guys at the end of August and they have yet to produce a title. I wish I…read morehad done more research on them. I'm not here necessarily to bad-mouth. I'm here to honestly warn you about these guys. I was in contact with Ashlee, I'm not sure which family member she is but she doesn't know anything and refused to tell me why I don't have a title. I contacted the DMV, and they revealed that there was a problem with the title between them and Perfect 10. I tried again to discover what the issue is. Silent. The son, I don't even know his name, is never around and doesn't return calls. The problem is he's the only one that knows anything and he's nowhere to be found. At the end of the day, do not buy cars from ppl with questionable business practices. I got screwed but you don't have to. They don't have anything here that you won't find at another, more reputable dealership. I'm going to the DMV today to talk to the Dealer's division since 2 months wasn't enough time for Perfect 10 to obtain correct and legal documentation. I will update this review when I find out exactly what's going on and exactly how sketchy Perfect 10 auto is.

I have had nothing but positive experiences working with Mauer Main, from purchasing our new truck…read morein April, to working with the body shop for my car this December. The body shop did a great job on the repairs and paint job for my car and were responsive and helpful in explaining the process. Trevor was a pleasure to work with and I am confident we will be back in the future if our vehicles need it.

-5 if I could. Do not go here to buy any vehicles from…read morethem. I wouldn't even trust the technicians here. bought an As is Vehicle form here not even a month ago. 3 weeks in, tranny went out. They stated they did do an inspection on it but it was clear they did not after it was towed to another shop for diagnosis. The issue was very visible and very clear so for them to have "inspected it", the techs there are backyard technicians or just lazy. The shop that it was towed to was shocked they'd even sell a car with an issue like this especially with them being a Chevrolet dealer. Father is a technician also at a Chevy dealership but happens to be out of state and has been with Chevy for over 10 years and even he had called to explain how it could have gone on the lot with an "inspection" done on it. As is vehicles are sold as is yes but should go through a proper inspection before even being put on the lot to be sold as is. Stay away from this place. They'll sell you anything inspected or not.

I bought my vehicle from this dealership and continue to take my vehicle here for work they are…read morehelpful friendly and keep me informed today got my oil changed tires rotated in and out within an hour opt in for text updates.

I am looking at a used car at McCarthy Auto World. My brother noticed a coolant leak that is common…read morein that model and I asked them to have their shop look at it before I bought it. They said they would look at it in the morning and I could buy it tomorrow. They laid out a sheet of paper that they said I needed to sign to acknowledge the terms they showed me. I asked them if this was me buying the car and Isaac Super (salesman) said no. My brother said that it looks like a purchase agreement. The salesman said "I'm super tired and I only started here three weeks ago. I don't know how things work here." Thank god we pressed them and got out of there. This was a slimy experience and ruined what seemed like a very good deal.