Needed new tires and rims after hitting a huge pothole. The guys at Discount were very helpful in…read morefinding the right solution for me. The work was done promptly, professionally, and they were very personable. Overall a solid transaction. Based on that experience, I would highly recommend.

After HouseSitting in the area for a week, being parked outside in the fluctuating weather I had my…read moreshoes PSI balanced. At 8:00a I pulled up in front of the end bay that had the Tire Pressure Machine...only sat there for a few minutes before an employee approached me about service. Marlon filled all my tires and didn't open my door, so maybe my plates are on file too? As when he came around to talk to me about tire wear and tread, he addressed me as Nikki. He was friendly, informative and efficient. Thanks Marlon and Discount Tire!

Absolute rip off!!!! My mom took her car there and mind you she is 74 years old. They replaced…read moreher brake rotors and charged her 130.00 a piece. I called there and asked what brand and he said NAPA. I called NAPA to see how much they were and the guy told me 58.00 a piece. I called the store and talked to some big assistant manager named Darren. One of the most arrogant people I have ever talked with. He kept asking me if I was a mechanic and I told him I've changed enough brakes that I know it isn't well over a thousand dollars. To which he replies, well if you could do them cheaper why didn't you just do them? I explained that I live over 600 miles away and hate to see a 74 year old woman be taken advantage of. Anytime you are going to get work done, call around. I found plenty of garages that would have done them for 6-700 dollars.

I took a chance after reading previous reviews and my experience was a mess... (also note that when…read moreyou sign to get your vehicle looked over there's a waiver type sentence that they will do their best to replace everything as it should be put back together) I called and scheduled an appointment for an alignment (because they are free), some grinding noise, and a misfire type feeling going on. I arrived explained again what I needed and decided to add a fluid check (had a coupon). Within 15 minutes, I realized he didn't ask me about the alignment. I found a guy in the office and told him that I wanted an alignment check, he said he'd notify the mechanic. 2 hours later, I was given the repair estimate. Two fluids were highly suggested and one fluid was okay but should be replaced soon and the CV Shaft (what they said was giving me the rumbling and misfire feeling). They hadn't done my alignment because it wasn't written down from my call and the guy didn't tell them, but they would add that on. 2 more hours later the CV shaft and fluids were replaced for about $525 (that's after two coupons, one for 20% off on the fluids and one for $50 off the total). I asked about the alignment and they had another vehicle on the rack but told me "I could come back another day, it'll only take 20 minutes." ... Ummmm what?? I asked for one three times and I was waiting there for FOUR hours AND made an appointment ahead of time to get my vehicle looked over! I couldn't believe it when he said that. As I walked outside my vehicle was being pulled up and it was still making a grinding noise. I went back inside and asked about it and they said that they couldn't find anything important causing the grinding sound and that it's fine. My car was also still doing the rumbling/ misfire feeling so I bit the bullet and brought it to a Chevy dealership. I paid $250 for the diagnostics on all of the issues and it was well worth it: 1. The grinding noise was from two backing plates that were rusted and a little warped. They just needed to be cleaned or replaced. 2. The rumbling/ misfire feeling was from two bad sparks plugs. 3. The other fluid Big O Tires suggested I replace soon was in good condition to Chevy. 4. I did a free alignment check at Steve's Auto World on Maple Grove Parkway. Everything is all taken care of now and I won't be returning to Big O Tires.

they are always kind and me in and out of there as soon as they can. I appreciate all of them very…read moremuch.

Have been using Accurate at least the last 2 years. Have been very happy with the service they've…read moreprovided and their professionalism. They've let me know about issues that will need attention but without pressuring me into repairs. Jim L

Yes, service is requested to replace the rivets with black rivets that all match and are flush with…read morethe wheel trim. Tires Plus apparently slapped on whatever they could find at the time. Rivets within wheel well skirt were simply left off and not reinstalled. The wheel well skirt is loose and flopping around. Nearly $1,400 in shock replacement work done and this is the best they could do? Not acceptable. We called after noticing the white rivets. The person at the front desk denied any knowledge of anything. Lastly, after replacing all four shocks and all four tires with brand new tires, we were told by the manager Damian that the "Jeep Death Wobble" would stop. A month later It did not stop and was just as bad as before all of the above was replaced. We found a reputable and knowledgeable mechanic who replaced the tie rods. That has fixed the Jeep "Death Wobble." Tires Plus should have recommended that we go to a mechanic that could have checked the tie rods first before Tires Plus charged $1,400 to replace the shocks. Replacing the shocks AND the tires DID NOT solve the problem. The root cause of the problem was the tie rods. We wonder now if Tires Plus did a shotty job installing all four shocks?

Brought my car in because it wasn't starting. They ran a diagnostic and gave us a quote which we…read morehappily accepted. After paying we were told our cars year and model has a recall, which would've been nice to know before we paid for the work. Car didn't start the next morning, so we called the dealership and found out there is in fact a recall, and made an appointment. Called tires plus back, talked to Ron and explained my frustrations and he hung up on me after trying to explain the situation. If you're in need of car repair, please, do not go here.

Never had a issue. The place is clean, helpful workers and always a joy. Yeah it is a bit crazy,…read morebut it is costco, they are always busy and crazy.

This is way the heck out of my way, but the website said that this location had something that I…read morewanted that was out of stock at my local warehouse, so I made the journey. This location is easy to find and has plenty of parking, so getting in and out was a snap. A very helpful employee found me wandering around in the tech department and asked if he could help me find anything. He knew exactly what I was looking for and took me there right away (thanks, Kyle!). Bonus, it was on sale. Easy as pie and I got my portable monitor. This is going to improve my life at work greatly, so thank you, Costco!

I've been using Discount Tires for over 25 years. I love their service model and have always been…read morehappy with their work and prices. Since moving to MN though, every time I leave my car with this location, when they are done serving the car, they park it and leave it unlocked. I grew up in very poor neighborhoods where crime was fairly frequent. You don't leave houses or cars unlocked unless you're inviting crime to happen. I know crime is likely less frequent here, but if it's not standard procedure, if a customerspecifically requests their car to be locked, Discount Tire should honor that request. Yesterday was the 3rd time that I specifically asked the employee not to leave it open, confirmed they knew where to place the key card and how to tell it was locked on my car (mirrors fold in). He assured me it would be locked. I let him know that it was especially important to me because my car would have my set of winter tires in it and I was going on a bike ride, so would not see a notification that my car had been left unlocked. When I came to pick it up, I noted to the same employee that the car had again been left unlocked. The employee insisted he had made sure that the mirrors folded in, but when I said it was still unlocked and I had purposely turned off my bluetooth to make sure it wasn't opening for my phone when I drove up, and I had received a message that it was unlocked, he said the car was too sensitive and too hard to figure out. I told him I'd had the car for 5 years and there hadn't been a problem previously. He then said that if I got a message it was unlocked, then I should lock it. I responded that I wouldn't know if they were still working on it, plus I think as a business that works on cars, they should know how to lock the cars that are in their possession. He put his hands up and said, "I guess your car is just too fancy for me to figure out. It's too fancy." At this point I was feeling embarrassed because other people in the lobby could hear him, so I just turned and left. Once I got to my car, I called their regional office and shared my experience. She said I should receive a call from one of this location's facility managers and that she would ask them to provide training for that employee about how to lock cars with card keys, but I never received a follow-up call, so it seems like their manager must agree with their employee's assessment that my 5-year old car, a car that my son just purchased a new one for $20,000 less than the average vehicle price in the US, is just too fancy for them. It's an average-priced car with a reputation for cool technology, but for some reason, too fancy for Discount Tire to lock when requested. Maybe our other 16-year-old car is too fancy, too. I'm not fancy. I just want my car to be locked when they're done with its service. I don't think that's an unreasonable request. I should not be made to feel bad for wanting Disount to figure out how to lock cars with key cards. UPDATE: the manager called me today and we had a very nice conversation. I do think that the employee tried to make sure my car was locked and I think part of the reason he reacted defensively was because he did try to ensure it was locked and wasn't sure how it ended up being unlocked. The manager mentioned that many cars now lock when the car fob moves out of range and that employees may need additional training to understand that card keys don't do that. The manager told me that the employee recognized that he had not responded in the best way. I also said that I understood that because I felt frustrated at not being able to ensure that my car was secured when it was in their care. Because I like Discount Tires and because I understand that even good employees can have a not great moment, I will be back to this store. I'll further update my rating then.

never change your bolts here, they broke one never said anything.. and yet charged me. told them…read morewhat had happened said they can't fix it.

My engine started running really rough on the way home from work on a Friday. Tires Plus was the…read moreonly place I could find that had an opening the next day which was great because I could not keep driving my car as is. The other places were 4 to 11 days out. The staff were very friendly and the store was conveniently close. They told me about the standard charge up front for diagnosing the issue which is about $125 after taxes. I dropped the car off Saturday morning and about 3.5 hours later they called to tell be it was a bad spark plug and ignition coil which would cost about $490 and included the diagnostic charge. I was happy it was not something worse but it also seemed excessively spendy. If I wanted to replace all the spark plugs, I was looking at $1123. They were charging $53 a spark plug. The same exact brand and model cost $15 at your local auto supply store. I know they need to have a mark up but over 3 times? Labor was also I believe excessively charged. They took my car apart to diagnose it because they said they checked all the spark plugs. Why is it another 2.9 hours of labor to put it back together? Anyway, if you need to get your car fixed right away, bring it there and they can do it the next day with friendly staff. You will pay extra for that service though.

I just called to have my winter tires that I previously bought and swap out every year and I was…read moretold they do not install used tires. I was in disappointed that you would sell someone tires knowing when you go to swap them out the next year you're not able to do that. Now I have to go find a mom-and-pop store which is fine don't let big business pressure you to buy new tires when your old ones are perfectly fine one season old!!