they are always kind and me in and out of there as soon as they can. I appreciate all of them very…read moremuch.

Have been using Accurate at least the last 2 years. Have been very happy with the service they've…read moreprovided and their professionalism. They've let me know about issues that will need attention but without pressuring me into repairs. Jim L

My engine started running really rough on the way home from work on a Friday. Tires Plus was the…read moreonly place I could find that had an opening the next day which was great because I could not keep driving my car as is. The other places were 4 to 11 days out. The staff were very friendly and the store was conveniently close. They told me about the standard charge up front for diagnosing the issue which is about $125 after taxes. I dropped the car off Saturday morning and about 3.5 hours later they called to tell be it was a bad spark plug and ignition coil which would cost about $490 and included the diagnostic charge. I was happy it was not something worse but it also seemed excessively spendy. If I wanted to replace all the spark plugs, I was looking at $1123. They were charging $53 a spark plug. The same exact brand and model cost $15 at your local auto supply store. I know they need to have a mark up but over 3 times? Labor was also I believe excessively charged. They took my car apart to diagnose it because they said they checked all the spark plugs. Why is it another 2.9 hours of labor to put it back together? Anyway, if you need to get your car fixed right away, bring it there and they can do it the next day with friendly staff. You will pay extra for that service though.

I just called to have my winter tires that I previously bought and swap out every year and I was…read moretold they do not install used tires. I was in disappointed that you would sell someone tires knowing when you go to swap them out the next year you're not able to do that. Now I have to go find a mom-and-pop store which is fine don't let big business pressure you to buy new tires when your old ones are perfectly fine one season old!!

Yes, service is requested to replace the rivets with black rivets that all match and are flush with…read morethe wheel trim. Tires Plus apparently slapped on whatever they could find at the time. Rivets within wheel well skirt were simply left off and not reinstalled. The wheel well skirt is loose and flopping around. Nearly $1,400 in shock replacement work done and this is the best they could do? Not acceptable. We called after noticing the white rivets. The person at the front desk denied any knowledge of anything. Lastly, after replacing all four shocks and all four tires with brand new tires, we were told by the manager Damian that the "Jeep Death Wobble" would stop. A month later It did not stop and was just as bad as before all of the above was replaced. We found a reputable and knowledgeable mechanic who replaced the tie rods. That has fixed the Jeep "Death Wobble." Tires Plus should have recommended that we go to a mechanic that could have checked the tie rods first before Tires Plus charged $1,400 to replace the shocks. Replacing the shocks AND the tires DID NOT solve the problem. The root cause of the problem was the tie rods. We wonder now if Tires Plus did a shotty job installing all four shocks?

Brought my car in because it wasn't starting. They ran a diagnostic and gave us a quote which we…read morehappily accepted. After paying we were told our cars year and model has a recall, which would've been nice to know before we paid for the work. Car didn't start the next morning, so we called the dealership and found out there is in fact a recall, and made an appointment. Called tires plus back, talked to Ron and explained my frustrations and he hung up on me after trying to explain the situation. If you're in need of car repair, please, do not go here.

Been here a few times. They do good work. Mike and Nick at the front desk were amazing. Gave me a…read moresweet calendar too. There's another employee (don't know his name) but he's always in the room off to the side looking at the computer. Big fella. I got attitude from him on 2 different occasions after asking questions about my vehicle. Normally I wouldn't write a review but it happened more than once. Everyone I've dealt with there has a great attitude. Minus that guy.

Good customer service on phone and front desk. Repairs completed in timely manner and the vehicle…read morerunning fine. I agreed to quoted repair amounts. My issue, in retrospect is the labor charges of $900 for approx 3 hour job. Brakes replaced on four ends, a ball joint replaced, alignment on Hyundai Elantra. Routine work for experienced technician. I learned later that prices equal or maybe exceed dealer pricing. No complaints with the work, but the total cost for service with tax, shop and environmental fees almost $2k was a shock.

As a long time customer I have always loved the great service I receive and the low prices. Today I…read morewent in for a tire rotation and rebalance. I made the appointment online super easy and only waited a couple of minutes. When I asked how much the bill would be today I was told don't worry about it. I pointed out that I had a new car since my last visit and still had the factory tires ( you get free lifetime rotation when you purchase their tires) The manager said that's ok we appreciate your business and want you to keep coming back. This simple gesture of appreciation means so much to me, in today's world of businesses taking customers for granted and customers taking businesses for granted this is so refreshing. I of course will continue to give my family's business to this establishment, they have earned it time and time again

I've been using Discount Tires for over 25 years. I love their service model and have always been…read morehappy with their work and prices. Since moving to MN though, every time I leave my car with this location, when they are done serving the car, they park it and leave it unlocked. I grew up in very poor neighborhoods where crime was fairly frequent. You don't leave houses or cars unlocked unless you're inviting crime to happen. I know crime is likely less frequent here, but if it's not standard procedure, if a customerspecifically requests their car to be locked, Discount Tire should honor that request. Yesterday was the 3rd time that I specifically asked the employee not to leave it open, confirmed they knew where to place the key card and how to tell it was locked on my car (mirrors fold in). He assured me it would be locked. I let him know that it was especially important to me because my car would have my set of winter tires in it and I was going on a bike ride, so would not see a notification that my car had been left unlocked. When I came to pick it up, I noted to the same employee that the car had again been left unlocked. The employee insisted he had made sure that the mirrors folded in, but when I said it was still unlocked and I had purposely turned off my bluetooth to make sure it wasn't opening for my phone when I drove up, and I had received a message that it was unlocked, he said the car was too sensitive and too hard to figure out. I told him I'd had the car for 5 years and there hadn't been a problem previously. He then said that if I got a message it was unlocked, then I should lock it. I responded that I wouldn't know if they were still working on it, plus I think as a business that works on cars, they should know how to lock the cars that are in their possession. He put his hands up and said, "I guess your car is just too fancy for me to figure out. It's too fancy." At this point I was feeling embarrassed because other people in the lobby could hear him, so I just turned and left. Once I got to my car, I called their regional office and shared my experience. She said I should receive a call from one of this location's facility managers and that she would ask them to provide training for that employee about how to lock cars with card keys, but I never received a follow-up call, so it seems like their manager must agree with their employee's assessment that my 5-year old car, a car that my son just purchased a new one for $20,000 less than the average vehicle price in the US, is just too fancy for them. It's an average-priced car with a reputation for cool technology, but for some reason, too fancy for Discount Tire to lock when requested. Maybe our other 16-year-old car is too fancy, too. I'm not fancy. I just want my car to be locked when they're done with its service. I don't think that's an unreasonable request. I should not be made to feel bad for wanting Disount to figure out how to lock cars with key cards. UPDATE: the manager called me today and we had a very nice conversation. I do think that the employee tried to make sure my car was locked and I think part of the reason he reacted defensively was because he did try to ensure it was locked and wasn't sure how it ended up being unlocked. The manager mentioned that many cars now lock when the car fob moves out of range and that employees may need additional training to understand that card keys don't do that. The manager told me that the employee recognized that he had not responded in the best way. I also said that I understood that because I felt frustrated at not being able to ensure that my car was secured when it was in their care. Because I like Discount Tires and because I understand that even good employees can have a not great moment, I will be back to this store. I'll further update my rating then.

10/10 service both times I've been here! The first time I went here was to buy 4 new tires, and…read morethey took little to no time at all getting it done! I was very impressed with their work timing! 4 new tires for my 2006 Toyota Corolla was about $480ish which was not bad at all!! And just recently I went back as one of my new tires unfortunately had a nail in it, which they replaced for free, and I was also reminded of updating my spare tire which was only $165! I highly recommend this place! Both times I've gone here, Tamera helped me out and she is so kind! She explains things very well, and professionally. She answers questions very well too! I'm very pleased with my experience here both times! :)

We have purchased multiple sets of tires from Discount Tires. I like going in to get my air checked…read moreand being reminded to make my rotation service. I am not happy with the current phone call center. I live in far Western Metro and have a low tire, they booked me over an hour way and during rush hour. When I realized it two days before I called and canceled. The Appointment Day I had two calls asking me if I was coming in? Well one was a text. The call center needs some retraining.