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    Universal Stop

    4.6 (69 reviews)
    Closed 9:00 am - 10:00 pm
    Updated 1 month ago

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    a hand holding a bottle of cool mint
    Hugo N.

    First time stopping by, I went there looking to find some much better than what I have been smoking. The sales rep recommended a few products and was knowledgeable in every item. I upgraded to a beast pod and must admit it was a great choice!! I will definitely keep stopping by here..

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    3 months ago

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    10 months ago

    Great service and they had everything I needed! 10/10 Thank You again. I'll be returning for my Nah Champa

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    3 years ago

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    3 years ago

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    4 years ago

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    7 years ago

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    6 years ago

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    6 years ago

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    5 years ago

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    5 years ago

    been here since 8am like it says it will be open and its definitely closed it's currently 8:20am and still no ones here.

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    7 years ago

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    6 years ago

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    6 years ago

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    7 years ago

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    7 years ago

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    5 years ago

    I appreciated that they had my favorite flavor of puff bar. Will be coming back :) they also have refillable alkaline water!!

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    8 years ago

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    7 years ago

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    13 years ago

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    8 years ago

    My guys are great and I'd recommend Universal Stop on Washington and Allen to anyone.

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    13 years ago

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    11 years ago

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    7 years ago

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    12 years ago

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    11 years ago

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    7 years ago

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    5 years ago

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    13 years ago

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    7 years ago

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    12 years ago

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    8 years ago

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    7 years ago

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    Photo of Dmitri I.
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    7 years ago

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    9 years ago

    Love this place, very helpful staff, you'll find what you need in smoke shop category with the best price

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    9 years ago

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    12 years ago

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    11 years ago

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    13 years ago

    Very good place for hookah shisha, very good service. They even gave me a discount when I went there to buy shisha again.

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    8 years ago

    Great customer service and has everything you need literally! All the stuff you need for the perfect hookah too

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    11 years ago

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    Page 1 of 2

    Ask the Community - Universal Stop

    Review Highlights - Universal Stop

    If you haven't been here I suggest checking it out next time you need to make any kind of smoke related stop.

    Mentioned in 14 reviews

    Read more highlights

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    Captain Tobacco - Dream Big MAR2025

    Captain Tobacco

    (36 reviews)

    $$

    I'm not a tobacco user but I am a gambler. I stopped by to purchase our office pool Lottery tickets…read morefrom this small store. The owner was very nice and kind and we spoke a bit about the Lottery prizes while he took care of the transactions.

    So far in my experience these people have bad attitude and bad customer service. I tried contacting…read morethe owner via email and never got a response (what a surprise!). Then I called in the store and talked to an employee who said Eddie, the owner, was not around and she didn't know when he'd be in. She said she could take my number and have him call me back. Great. I gave her my number and asked her to repeat it back. She got it completely wrong beginning with area code. When I said that, she then handed me off to another girl. Just like that, without saying a word. No explanation or apology. Just giggling. When this second person asked what I needed I said no I would rather speak to the owner. Again I was given the runaround about him not ever being around. She said she would pass my message along. At this point I was tired of these immature games by these two girls and declined to give my number. I said I didn't trust they would pass this along. Then she said fine, have a good day! It was pretty clear she enjoyed not being helpful and being rude. Congratulations Eddie! You have two immature employees who run your business like a game while you're apparently never there. Maybe answer your business email and make it easier for customers to contact you, so people can speak directly instead via yelp.

    Washington Smoke Shop

    Washington Smoke Shop

    (34 reviews)

    $

    Convenient South End location, good variety of product, reasonable prices and genial help. What's…read morenot to like?

    Thought I'd put in my review so there'd be something positive sooner than 5 years old, as one…read morereviewer put it. I don't get why they've gotten a bad rap as the recent reviews over seen. After having gone here for the past couple years and seeing the review mentioning them not being positively responsive about whether or not they were open during the Covid 19 pandemic; I figured I'd give it a try to reach out and see if they were open for business. The owner answered and explained that they were, technically, closed because of the quarantine guidelines. However, he asked if I would be willing to meet him the next morning in his parking lot. I gave him my list of things we needed and he was there, texting me to let me know, earlier than arranged. Terrific! I'll be right over! Since then, presumably because we had such a pleasant exchange, I'm disabled and have been a regular; he occasionally would check in to see if I needed more cigarettes for my fiance or anything else. Something that was nice since during my first call with him I'd explained it was more cost effective for my pocketbook to be able to buy by the cartons, as opposed to single packs as the gas stations refused to sell by the carton making my fiance's habit more costly than usual. I can tell you from experience that he has reopened even though his doors are locked. Because if current Covid conditions, he is answering to knocked on his security door from the parking lot entrance. Tell him what you need and he'll get your items and provide you with your total. Heck, call ahead and speak with him nicely; he'll most likely have your order ready by the time you've told him you intend to be there and it's a nice, quick and easy process.

    Top Shelf Smoke Shop - Glass Bong

    Top Shelf Smoke Shop

    (58 reviews)

    $$

    This is a good place. The staff is courteous and generally tries to answer questions. I would have…read moreliked a little more effort on the part of the clerks to answer questions I had about products but there's only so much they can do. What I really appreciate is that I bought a product and it stopped working soon after I bought it. I came in the next day and wanted an exchange. The clerk said that they were not allowed to process exchanges, they called the manager and verified, and told me to come back. I thought this was a line of BS, a delay tactic. I was not able to come back the same day, but I called the next day, the manager answered and said he would be in. I came in, the manger inspected the product, asked me some questions and processed my exchange. The manager was real chill. We verified that the exchanged item worked and I left satisfied, no BS. That's great service.

    ‼GREAT SELECTION OF VAPES‼…read more BUT PROFILING IS NOT NICE! REVERSE LAYUP! BACKWARD VETTING PROCESSES! This was the second time they treated me like the Police and asked me if I was a lawyer for the second time while actually having to be in Pasadena for court. I respect the Vetting process for the vapes. But, being reverse profiled?! My second time visiting this place both times asked if I was a lawyer as well as a marine the first time. Then said they only take cash then when I said I only had a credit card they asked if I mind the Tax?? Common sense! And as I pull out my phone to Apple pay with an Amex that happened to be in Ma' Dukes name... Blah blah blah hoping that getting the owner on the phone I'd get some compassion. Nope! Apparently I'm tapped and get rejected, "Sorry!"... because i get carded for ID. FOR APPLE PAY!!! In 5 minutes by transfer some money around and got the Vape that I wanted thank you!!! But don't forget, the support and business from people like me keeps your lights on! SMH.

    Cigars By Chivas

    Cigars By Chivas

    (154 reviews)

    $$

    Cigars By Chivas is one cool place. It's classy and laid back all at once with lots of regulars who…read moreenjoy hanging out and enjoying a nice cigar here. Possible the best Cigar place in San Gabriel Valley. We popped in after dinner one night for our friend Troy's birthday. All being cigar enthusiasts. They have a nice humidor and great customer service. My only real issue is they're much pricery than any other cigar shops or cigar bars I've been too all over Greater Los Angeles. I'm all for supporting a small biz but it does make me want to limit what I purchase here. I did guy with more than a couple my first trip in. The selection is solid. I agree that the atmosphere is generally a good one as I've walked by many times over the years and seen it change a lot. They do have a private room for members and a spacious lounge area in the main area of the store. It's in a cool location, directly across from the Bucca di Beppo of Pasadena in Old Town/Old Pasadena, at the corner of De Lacey Avenue/Green Street. Parking on the street or nearby garages and lots, all paid, but a short stroll from Memorial Park Station. They do host some events here and have soft drinks for purchase as well as bottles of water. Open daily from Noon/12PM to - 11PM.

    Lavish cigars are synonymous w/ the name Cigars by Chivas! Anto's lounge in the heart of Old Town…read morePasadena is place to be! Top shelf service by Jack! Who is attentive and knowledgeable about Cigars, prices, availability and recommendations! If your looking for a staycation reset it'll only cost you the amount of the tobacco you purchase! I highly recommend Chivas! Aura Parra, of Davidoff Torcedores, is one of eight official Master Rollers on the planet. Cigars by Chivas hosted a Davidoff event where she hand rolled, pressed and stamped 300 Cigars that you could purchase. The limited edition smoke was the Robusto Real Especial 7 which was hands down a 10/10 perfect cigar. That event made this particular cigar #1 of my top ten cigar moments.

    Universal Stop - tobaccoshops - Updated May 2026

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