Everyone that works there is a homie. They're all polite and gracious and will chat if you're in the mood to talk or will let you get in get out if they can read that you're in a rush. Thank you, gentlemen! -Prius Lady read more

Great service and they had everything I needed! 10/10 Thank You again. I'll be returning for my Nah Champa

I've visited Universal Stop twice so far. And I will definitely continue to be a customer. It's a tiny store with 2 parking spots. I've only gone in the mornings and both times were not busy. The owner is kind enough to explain how different products compare so I can make an informed decision. The prices are average, so at least you know you're not getting ripped off. He even has a little cappuccino maker. But I don't think it's for customers haha. Overall, I do recommend this smoke shop! read more

Initially I wasn't sure what to think about this smoke shop. It looks like an old liquor store converted to a smoke shop. However, I had an amazing experience!! I came in looking for a bubbler but the owner kindly informed me that a bong was the way to go. He really cared and was very knowledgeable. I greatly appreciate his help! The prices are good and the service is unexpectedly great! Please do visit if you need a new smoking apparatus :) read more

First time stopping by, I went there looking to find some much better than what I have been smoking. The sales rep recommended a few products and was knowledgeable in every item. I upgraded to a beast pod and must admit it was a great choice!! I will definitely keep stopping by here.. read more

Universal Stop - a hand holding a bottle of cool mint - Tobacco Shops Near Me - Pasadena, California

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I didn't get the worker name but super cool guy. These are the shops I wanna go to and makes customers go back. Reason why was because I went in to buy a glass for my v9 max and since the glass was $5 and with the 20% it came up to be $4 didn't have cash because with the credit card it's a $1 charge so they guy told me don't worry just bring me the cash later. That trust and as a customer that means a lot. Wish I lived in Pasadena because that would be my spot. read more

Universal Stop - Tobacco Shops Near Me - Pasadena, California

I parked outside this morning to walk in, and then noticed a customer inside without a face mask, so I waited for him to come out then I noticed the guy behind the counter did not have a face mask either. I turned around and left. Business lost. read more

Came here on a Sunday morning (04/05/2020) and by the date you'll know that social distancing is mandatory. Parked in front of the shop and there were about 3 old men smoking right in front of the door and were even blocking the way. On top of that one of the men smoking his cigarette went inside the shop with it. After making my way thru the cloud of smoke I was able to find what I wanted. Unfortunately this place is extremely overpriced. $20 for a puff bar? Either I was just being given a different price or people are crazy enough to buy it for that much. No thank you. Just from the exterior I already regretted coming here. read more

Definitely the best smoke shop you can stop by at they have everything you need literally starting from cigar cutters from vape juices to alkaline water they have it definitely stop on by and i stopped by yesterday this store yesterday for a juul pod great costumer support great pods definitely worth stopping by if ypu havent been here yet read more

been here since 8am like it says it will be open and its definitely closed it's currently 8:20am and still no ones here.

Interesting random but useful products they have to offer. Especially the super fancy water filtration system. This is no average system. Impressive. And no longer available to the public for purchase. They were one of the last ones to receive due to the company now works exclusively on contract with the government. So this fancy system I'm sure wasn't cheap. Hopefully it's paid off now. At any rate, they offer a great and unbeatable price for purified alkanized water for something in the realm of $1.00 a gallon! Can't get Much better than that unless it was free. And if you need a BPA free container for it, then t have various sizes and also for very good prices. I used the yelp check in offer. I got there between shift change, and both of them were super attentive even though they'd have busy rushes of people come in. I always love to see a businesses interactions with their customers. What I loved about here, is that they have an incredible number of regulars that come through. That's always a good sign. It seemed that everyone was an extension of a close family circle, is the only way I can describe it. It was nice to see and not something I expected. The staff are knowledgeable. And genuinely seem to want to help you find exactly what you need/want. They aren't dead inside or seem like you are bothering them. They seem more bothered if they can't help you, if that makes any sense. It was good positive vibe there. I wish I had discovered them years ago when they first opened. So if you need alkanized water at an amazing reasonable price, and if you have any smoking, hookah, pipe, vape needs, the selection of products seems decent. And if you need a prepaid cell phone and accessories, such as cases, headphones, and if you enjoy incense, whatever hand made vendor they use, the quality is actually impressive. When it's done right, it is an art I appreciate. The products seem to be good quality. Doesn't have a cheap look or feel to most things there. For a smoke shop/convenience store, it's a small business I wouldn't hesitate to recommend and am happy to support. read more

This smoke shop is amazing, everything is so organized and easy to find. They carry everything a smoker needs. My dad's new go to shop for his cigarettes. Thanks for the help. read more

Simply put the best shop around .. the best prices and most importantly the best hospitality ever!! The fellas that work at the store are so kind and hospitable ! I won't go any where else for my hookah supplies - when you come here it's always a welcoming experience - thank you fellas for everything read more

THE BEST IN PASADENA! I was there the other day, the owner there was very helpful and informed. I was impressed with the selection and customer EXPERIENCE. I come here every time I need to re-up on my Hookah supplies. I wouldn't go anywhere else. read more

Great great stop. Came in here for a battery great selection in everything. I also appreciated the huge selection in tobacco and reasonable prices. Cool chill customer service. read more

I appreciated that they had my favorite flavor of puff bar. Will be coming back :) they also have refillable alkaline water!!

By far the best smoke shop in Pasadena. Service is outstanding and the products are perfect. All employees are awesome. Suggest you go here for all your smoking needs. read more

My husband and I went in yesterday and the gentleman behind the counter was helpful in helping us find what we needed. Great customer service and great prices. read more

Water, Water, Water... can there be anything more delightful than good water. They even have Alkaline water (pH+). I go for the water but they have a plethora of stuff. Cell phones, nice ones too. Pipes, hookas, tobacco, worked glass, electronic cigarettes (my mom is enjoying hers and hasn't had a cigarette since). A ton of electronic cigarettes. I had no idea you can smoke those in places where the traditional cigarettes have been outlawed. On top of all that, the guys there are super cool. So thanks guys for the superb service and excellent water! See you soon. read more

My guys are great and I'd recommend Universal Stop on Washington and Allen to anyone.

Very nice and friendly owners. Clean and well- lit store. The store smelled amazing because they used the oil fragrance (which can be purchased here) with their machine stuff. They sell everything from purified water, snacks, hookah pipes, essential oils (which smell amazing!!), vaporizers, air fresheners, to cellphones, water containers and many other cool accessories (mini flowers in mini pipe glass for Vday...how cute!). Their fridge machine also has a lot of cool drinks like Peace tea and other refreshing beverages. I love how they take out all their products, whichever you're interested in, for you to see. Their water sink have variety of filtered so you can taste the differences (i couldn't tell but hey, i'm no water connoisseur. You can also see the filtration system through a glass window display and i thought THAT was pretty cool. Their price is really reasonable. They also gave us discount and threw in some goodies on whatever you decided to purchase. Great customer service. Highly recommend to check out this cool place. read more

This place is super sick ! Service is amazing ! People are down 2 earth and are very knowledgable about the products ! Don't go anywhere else when you have universal in the area :) - Danny read more

I highly suggest you guys choose this place over any smoke shop in Pasadena. Why? Because they literally have everything here. From eJuices to cigarettes, these guys have it all! Aside from the products, the people who work here are all very knowledgeable about vape products and flavors and will recommend you something as what you are craving. These guys hit the spot when it comes to knowledge about there products. The owner is a really great man who is humble and kind. Him and his associates always and I mean ALWAYS exceed the above and beyond expectations. Although I quit smoking, I highly suggest you guys give this place a shot! I promise you won't be disappointed. read more

I come here all the time for alkaline water. Not only was it the cheapest alkaline water that I found dollar-per-dollar, but it was also the best quality that I've had as it was fresh from the tap. They really try to match the quality and affordability of any product they also sell. The service was great; the cashiers are down-to-earth and always willing to help you if you have a lot of purchases you need to bring back to your car. Simply excellent. Would come back here again for any other needs. read more

Very cool people working here, helpful and polite. They have everything you need a very decent prices. The only complaint I had was I wanted to try a hookah stick and it burned out on my like in 5 tokes, but it was my fault for not returning it or taking it back. Other then that qualify items a must stop by shop. Who else opens at 8am!! Thanks feelas read more

Been a long time customer now, this is my one stop shop for all my fave flavors and accessories, they have the best selection and pruces in all of Pasadena. read more

I love that all of the staff wear masks. It makes me feel very safe it's quick I asked for my product put my card in and left it's that simple. The cashier Sako was very polite and respectful. I asked him for a pack of cigarettes and was in and out of the shop in less than 30 seconds. All of the products that they stock are fresh and new. I highly recommend this place 10/10 read more

I came here not too long ago to purchase some portable hookah pens! One of the guys who work there ( I wish I remembered his name) was so nice and helpful! I was really confused about the different kinds of pens and flavors, he was really informative and patient with me. Their prices are lower than most places sale these pens and great quality! Overall great experience, can't wait to come back and get some more pens!! read more

Great shop, ths guys have everything Honestly i had a great experience, if you come to pasadena you should definitely visit this place.Best part is they carry my favorite brand @kingpalm. read more

Came here today to purchase some pens (which I honestly don't know a thing about). Guy working the store was super awesome!! (Receipt says his name is Sako). He was really helpful and patient and informative. They have a wide variety of products and really good prices. Will recommend this store to everyone, big time. read more

My friend was looking for a stove to heat up the coals for hookah. We called a few places and they told us which ones they had but she was looking for fumari brand stove. Universal stop had it, and it was super easy and quick to be in and out. Thanks! read more

Great selection and prices! You no longer have to go to Chinatown for affordable and high quality glassware. The staff knows their stuff too. read more

This is my go-to place for buying cigars, they always have what I need when I come to fill up my alkaline water.The staff are also very friendly and informative, especially John. read more

Love this place, very helpful staff, you'll find what you need in smoke shop category with the best price

Great place! Clean and very wide selection! I love this store it has the best prices and everything you want. So nice! Super friendly, informative and helpful, helpful, loved it gone come back! Definitely would recommended.Excellent customer service ! read more

I must say this place is amazing I've been coming in for smokes and beverages on a daily basis not once have I had a bad experience the guys there are super cool and very helpful and very nice they even go out of there way to make sure you find what you need. Oh and the place is always super clean definitely recommend this this place. It really is a Universal Stop they pretty much have everything you would need. read more

I live very close to this shop and was going regularly. The prices were a bit high but the convenience was great.... Until I tried to return a SIM card. Unopened and in perfect condition. I didn't have my receipt and said store credit would be fine. The owner said "you are making my job very difficult." WHAT?? I have spent hundreds of dollars there. The store was empty. I wasn't asking for cash. He ended up THROWING A PACK OF CIGARETTES AT ME! And said "Who cares about you fucking money!" (Yes he said you). If you can avoid this place you should. All good if your spending but watch out if you try to return something. TERRIBLE SERVICE. read more

Very good place for hookah shisha, very good service. They even gave me a discount when I went there to buy shisha again.

Great customer service and has everything you need literally! All the stuff you need for the perfect hookah too

ZERO STARS: "PYITE67" it won't let me post Zero "UNIVERSAL STOP IS NOT WORTH YOUR TIME FOR YOUR HARD EARNED CASH 2 B SPENT AT" Look I'm not a total asshole, but I have to tell you my story. I started shopping there the 1st week in July maybe more towards the 10th of the month. I purchased a whip it whipped cream dispenser and 200 chargers and had a good time and I went back a few more times for chargers and purchased another 200 chargers @ a time and went to it again. So then I went back to get a new vaporizer and got one of those double battery things 50W sub ohm and Arctic tank and it worked great and was totally Happy. Then the problems started to occur. The whip cream dispenser started leaking wicked amounts of gas and it was wasting it more and more. So I go to talk to Them and the Guy that owns the place is oh I'm so sorry, but there's nothing I can do for you cause they don't do anything for US! And I was like well maybe you should by better products instead of plastic topped containers and he said well that's now my Job? And I'm like what???? So I get some more gas and pretty much waste 1/2 of it. And then the tank on the vaporizer cracked and I tried to get them to do something about that and they wouldn't. So I purchased another tank. And that worked fine up until this week. The battery stopped keeping a charge and the button wasn't working properly. I tried to charge it and the charging port or mini USB port wasn't charging at all. So I went back last night to tray and talk to them 1 last time and it fell upon Deaf Ears again. So I'm in here telling anyone who will listen too me I spent $800 over the course of 3 months. I was pretty much robbed and it's a family business and I have nothing good. Except for the guy that opens in the morning with the thick beard sorry I never got your name brother but he was really super nice to me. And was going to deliver stuff to me at my house but I told him I'll get to him. And then there's the short fret haired guy whoa is a total Dick! And the nephew or cousin who is caught in the middle. He just couldn't do anything and make up his own mind, Very SAD ILL NEVER GO BACK AND I HIGHLY SUGGEST ANYONE WHO SHOPS THERE NOT TO. Cause you'll run into problems and that'll be it and you'll be upset and feel burned as I do. I just wanted good CUSTOMER SERVICE IS ALL. Nothing more at all. So you guys SUCK AND THATS ALL I GOTTA SAY. read more