Great service Great staff…read moreHighly recommend Rhabbi is the man Best simple shop in Pasadena

Disappointing. I purchased some items here that are are more than twice the price everywhere else…read more I brought in the receipt to see if he would price match. Nope. Be careful. They charge different prices depending on the day. Felt v taken advantage of.

‼GREAT SELECTION OF VAPES‼…read more BUT PROFILING IS NOT NICE! REVERSE LAYUP! BACKWARD VETTING PROCESSES! This was the second time they treated me like the Police and asked me if I was a lawyer for the second time while actually having to be in Pasadena for court. I respect the Vetting process for the vapes. But, being reverse profiled?! My second time visiting this place both times asked if I was a lawyer as well as a marine the first time. Then said they only take cash then when I said I only had a credit card they asked if I mind the Tax?? Common sense! And as I pull out my phone to Apple pay with an Amex that happened to be in Ma' Dukes name... Blah blah blah hoping that getting the owner on the phone I'd get some compassion. Nope! Apparently I'm tapped and get rejected, "Sorry!"... because i get carded for ID. FOR APPLE PAY!!! In 5 minutes by transfer some money around and got the Vape that I wanted thank you!!! But don't forget, the support and business from people like me keeps your lights on! SMH.

Bird lady has a very nasty attitude needs to improve customer service. I go in and it's like she's…read moredoesn't want customers in the store. Very unwelcoming environment. Everyone else that works behind the counter is usually nice helpful and friendly but this lady seems to hate life.

Convenient South End location, good variety of product, reasonable prices and genial help. What's…read morenot to like?

Thought I'd put in my review so there'd be something positive sooner than 5 years old, as one…read morereviewer put it. I don't get why they've gotten a bad rap as the recent reviews over seen. After having gone here for the past couple years and seeing the review mentioning them not being positively responsive about whether or not they were open during the Covid 19 pandemic; I figured I'd give it a try to reach out and see if they were open for business. The owner answered and explained that they were, technically, closed because of the quarantine guidelines. However, he asked if I would be willing to meet him the next morning in his parking lot. I gave him my list of things we needed and he was there, texting me to let me know, earlier than arranged. Terrific! I'll be right over! Since then, presumably because we had such a pleasant exchange, I'm disabled and have been a regular; he occasionally would check in to see if I needed more cigarettes for my fiance or anything else. Something that was nice since during my first call with him I'd explained it was more cost effective for my pocketbook to be able to buy by the cartons, as opposed to single packs as the gas stations refused to sell by the carton making my fiance's habit more costly than usual. I can tell you from experience that he has reopened even though his doors are locked. Because if current Covid conditions, he is answering to knocked on his security door from the parking lot entrance. Tell him what you need and he'll get your items and provide you with your total. Heck, call ahead and speak with him nicely; he'll most likely have your order ready by the time you've told him you intend to be there and it's a nice, quick and easy process.

Lavish cigars are synonymous w/ the name Cigars by Chivas! Anto's lounge in the heart of Old Town…read morePasadena is place to be! Top shelf service by Jack! Who is attentive and knowledgeable about Cigars, prices, availability and recommendations! If your looking for a staycation reset it'll only cost you the amount of the tobacco you purchase! I highly recommend Chivas! Aura Parra, of Davidoff Torcedores, is one of eight official Master Rollers on the planet. Cigars by Chivas hosted a Davidoff event where she hand rolled, pressed and stamped 300 Cigars that you could purchase. The limited edition smoke was the Robusto Real Especial 7 which was hands down a 10/10 perfect cigar. That event made this particular cigar #1 of my top ten cigar moments.

Cigars By Chivas is one cool place. It's classy and laid back all at once with lots of regulars who…read moreenjoy hanging out and enjoying a nice cigar here. Possible the best Cigar place in San Gabriel Valley. We popped in after dinner one night for our friend Troy's birthday. All being cigar enthusiasts. They have a nice humidor and great customer service. My only real issue is they're much pricery than any other cigar shops or cigar bars I've been too all over Greater Los Angeles. I'm all for supporting a small biz but it does make me want to limit what I purchase here. I did guy with more than a couple my first trip in. The selection is solid. I agree that the atmosphere is generally a good one as I've walked by many times over the years and seen it change a lot. They do have a private room for members and a spacious lounge area in the main area of the store. It's in a cool location, directly across from the Bucca di Beppo of Pasadena in Old Town/Old Pasadena, at the corner of De Lacey Avenue/Green Street. Parking on the street or nearby garages and lots, all paid, but a short stroll from Memorial Park Station. They do host some events here and have soft drinks for purchase as well as bottles of water. Open daily from Noon/12PM to - 11PM.

Everyone that works there is a homie. They're all polite and gracious and will chat if you're in…read morethe mood to talk or will let you get in get out if they can read that you're in a rush. Thank you, gentlemen! -Prius Lady

Great service and they had everything I needed! 10/10 Thank You again. I'll be returning for my Nah…read moreChampa

Great little place with decent prices, got myself an high quality Plasencia Cigar I have yet to…read moremake. Would both definitely recommend this place and visit when I am in the area.

Loyal customer who comes in once a month for years…read more Would only offer 10% discount on an unopened box. Never again!! Total Wine has 10x more cigars to choose from...give me a reason to continue shopping with you.

Came in late to grab a bottle of vodka (trying to get my tolerance up) right before they closed (my…read morebad). Wanting to make sure the employees take their job very seriously I asked if they kissed all of the wine bottles goodnight before they closed. To my surprise not only do they kiss all of the wine goodnight but every beer bottle too! Had no idea I was in the presence of such a group of professionals, absolutely floored by the kindness and professionalism of every employee there.

First time in a Total Wine store--whoa, impressive. Specifically wanted Newtopia hard cider…read morewatermelon flavor because I tried it at The Rookery burger restaurant in Pomona and really liked it. Also picked up Indigo gin which is actually purple because of the butterfly pea flower I believe. It's beautiful! Staff are plentiful, ready to guide you to what you're looking for!

More than Fair at Fair Oaks Cigars & Spirits Lounge in South Pasadena…read more Great humidor room with reasonable pricing. Good beverage selection, including soft drinks and spirits. Lighters, ashtrays, cozy chairs, all cigar accessories and cutters available. It's a cigar bar meets a sports lounge and the vibes are chill. We popped in to catch the Argentina vs. Switzerland match and ordered food nearby. Him at Gus's nextdoor and me via a DoorDash drop off from Maciel's off York Blvd, less than 3 miles away. I had one of the best big gauge Lunatic brand cigars and noted a lot of others I'd come back to try or stock up on here. Service was friendly and all the guys enjoying their evening cigars were as well. Everyone really got into the games, Dodgers on the other big screen being defeated. Easy parking shared with Gus's BBQ nextdoor, which had non-stop foot traffic. Plenty of gents trickled in to the Fair Oaks as well. We had a couple of sodas here, nice and cool from their cold box with water and other ready to grab bevs, but no cocktails as it's more of a spirit shop in that since. Though I would definitely partake next time in a bottle purchase to support this cool small biz. I'd imagine there's a fee possible for opening up in shop, but you never know. Impressive selection of Scotch, Whiskey, Wine and more. Cigar boxes for sell for really great prices, a few get displayed right outside the entrance. Open from 10:30am til 9pm daily, but they definitely won't rush you out right on the dot. Clearly value their customers, new and longstanding.

Disclaimer: I'm a newbie when it comes to cigars…read more I went in to buy a cigar for today's tee time. Marcus was very helpful and patient with assisting me. I ended up with the Oliva which was under $18. There's a walk-in humidor with an endless variety of cigars, which I'll undoubtedly get to try soon. Not only did he take the time to explain several cigars' flavor profiles, he took the time to drop some knowledge on the punch cut along with other useful info. He didn't try to upsell but also introduced me to some equipment I'd be needing in the near future. 5 stars for the incredible service! There were a few gentlemen enjoying their cigars while watching sports on the TV. I'm definitely going back for more!

After visiting this shop, you fill three times unhappy. The staff are very dismissive, they are not…read morevery friendly people. I definitely feel prejudice in the air, coming from an black american woman ‍

Sold me a lighter that blew up in my face. Went back to get my money back and he said he couldn't…read moredo anything about it. Had no empathy about it. Asked him to call the owner for an exchange or refund because I did have the receipt and he said he doesn't have his number. selling products that haven't been tested that may blow up in ur face. Be careful. He won't care they just want ur money His register doesn't work either most of the time So you will be waiting for a while. I don't recommend this place

service always 10/10, but have a malfunctioning product. i bet the owner knows who i am by the pfp…read morebut i love this shop

Very good service since we have walked in. They have HUGE…read moreselection of cigars and big variety of vapes. Prices are reasonable compared to the other stores.