Everyone that works there is a homie. They're all polite and gracious and will chat if you're in…read morethe mood to talk or will let you get in get out if they can read that you're in a rush. Thank you, gentlemen! -Prius Lady

Great service and they had everything I needed! 10/10 Thank You again. I'll be returning for my Nah…read moreChampa

This is a good place. The staff is courteous and generally tries to answer questions. I would have…read moreliked a little more effort on the part of the clerks to answer questions I had about products but there's only so much they can do. What I really appreciate is that I bought a product and it stopped working soon after I bought it. I came in the next day and wanted an exchange. The clerk said that they were not allowed to process exchanges, they called the manager and verified, and told me to come back. I thought this was a line of BS, a delay tactic. I was not able to come back the same day, but I called the next day, the manager answered and said he would be in. I came in, the manger inspected the product, asked me some questions and processed my exchange. The manager was real chill. We verified that the exchanged item worked and I left satisfied, no BS. That's great service.

‼GREAT SELECTION OF VAPES‼…read more BUT PROFILING IS NOT NICE! REVERSE LAYUP! BACKWARD VETTING PROCESSES! This was the second time they treated me like the Police and asked me if I was a lawyer for the second time while actually having to be in Pasadena for court. I respect the Vetting process for the vapes. But, being reverse profiled?! My second time visiting this place both times asked if I was a lawyer as well as a marine the first time. Then said they only take cash then when I said I only had a credit card they asked if I mind the Tax?? Common sense! And as I pull out my phone to Apple pay with an Amex that happened to be in Ma' Dukes name... Blah blah blah hoping that getting the owner on the phone I'd get some compassion. Nope! Apparently I'm tapped and get rejected, "Sorry!"... because i get carded for ID. FOR APPLE PAY!!! In 5 minutes by transfer some money around and got the Vape that I wanted thank you!!! But don't forget, the support and business from people like me keeps your lights on! SMH.

Amazing service, the guy behind the counter, very knowledgeable, will come back againread more

Very good experience with a very wide selection of products. Nice people with very low and…read moreaffordable prices. Highly recommended to be checked out.

I'm not a tobacco user but I am a gambler. I stopped by to purchase our office pool Lottery tickets…read morefrom this small store. The owner was very nice and kind and we spoke a bit about the Lottery prizes while he took care of the transactions.

So far in my experience these people have bad attitude and bad customer service. I tried contacting…read morethe owner via email and never got a response (what a surprise!). Then I called in the store and talked to an employee who said Eddie, the owner, was not around and she didn't know when he'd be in. She said she could take my number and have him call me back. Great. I gave her my number and asked her to repeat it back. She got it completely wrong beginning with area code. When I said that, she then handed me off to another girl. Just like that, without saying a word. No explanation or apology. Just giggling. When this second person asked what I needed I said no I would rather speak to the owner. Again I was given the runaround about him not ever being around. She said she would pass my message along. At this point I was tired of these immature games by these two girls and declined to give my number. I said I didn't trust they would pass this along. Then she said fine, have a good day! It was pretty clear she enjoyed not being helpful and being rude. Congratulations Eddie! You have two immature employees who run your business like a game while you're apparently never there. Maybe answer your business email and make it easier for customers to contact you, so people can speak directly instead via yelp.

Friendly staff. They keep brands of cigarettes that are not always available where smokes are…read moresold. Conveniently located in a strip mall near an Indian and Thai restaurant as well as a Chinese cafe and Grocery Outlet. Parking is available. Prices are competitive. Have also purchased incense there.

I went there, bought a bong and 3 days later the bong completely fell apart. When I went back they…read moreoffered me 10% off of my next purchase. I was adamant and then they only offered 20, and wouldn't budge. I'll never go here again!

great prices! cheaper than any other store around. friendly employees And the owner is super nice…read moreguy!

Great place! Very clean with a wide selection of snacks and drinks. Also great selection of beer…read moreand wine. I love grabbing a quick coffee on the go. Prices are always kept low, you always know you'll get a great deal! Great location too, right off the 210 freeway and down the street from Pasadena City College. Very convenient!

Convenient South End location, good variety of product, reasonable prices and genial help. What's…read morenot to like?

Thought I'd put in my review so there'd be something positive sooner than 5 years old, as one…read morereviewer put it. I don't get why they've gotten a bad rap as the recent reviews over seen. After having gone here for the past couple years and seeing the review mentioning them not being positively responsive about whether or not they were open during the Covid 19 pandemic; I figured I'd give it a try to reach out and see if they were open for business. The owner answered and explained that they were, technically, closed because of the quarantine guidelines. However, he asked if I would be willing to meet him the next morning in his parking lot. I gave him my list of things we needed and he was there, texting me to let me know, earlier than arranged. Terrific! I'll be right over! Since then, presumably because we had such a pleasant exchange, I'm disabled and have been a regular; he occasionally would check in to see if I needed more cigarettes for my fiance or anything else. Something that was nice since during my first call with him I'd explained it was more cost effective for my pocketbook to be able to buy by the cartons, as opposed to single packs as the gas stations refused to sell by the carton making my fiance's habit more costly than usual. I can tell you from experience that he has reopened even though his doors are locked. Because if current Covid conditions, he is answering to knocked on his security door from the parking lot entrance. Tell him what you need and he'll get your items and provide you with your total. Heck, call ahead and speak with him nicely; he'll most likely have your order ready by the time you've told him you intend to be there and it's a nice, quick and easy process.

Phone number doesn't work and I don't believe they are open at that location…read more Tons of awesome vape shops in this area, just give a little search :)

I have been a loyal customer for the past 3 years…read more The service is great with a lot of selection. The store is brightly lit and clean. I have not had any issues with the products purchased here. You can signup with your phone number to accrue points and earn free products. Also they have promotions a couple of times each year and give out swag! Would recommend!!

This is the store I visited millions times for the past 4 years. Great service and has the best…read morevalue compare with other vapor stores! Currently is the Thanksgiving and store anniversary sale don't miss out

Best customer service the owners are amazing people the always help me with everything. and good…read moreprices and good selection imported part good and nice owners. I will be back and I will recommend you all my friends and family's thank you PETES' SMOKE SHOP .

Very good customer service They have a fabulous selection of…read moremerch. Prices are reasonable too!