Best customer service experience in many many years!! Purchased a vape here that had an issue as soon as I tried to turn it on it was clear the battery was inoperable (this happens a lot, but it's rare to find a shop owner who is u fee standing and willing to help). The store owner is a wonderful man. I don't know him, other than the acts of kindness he displayed today. He did an exchange, was apologetic and sweet, and helped with other questions. These times are hard. With a recent death in the family and the impacts of this pandemic, I was really anxious because money is tight and every dollar counts. The shop owner was patient, fair, and incredibly helpful. Walking out of the store I felt so heard, respected, and valued. I will from now on be driving here for ALL my vape and smoking needs. And as for today, I will be paying this kindness forward. Washington Smoke Shop, thank you for this next-level shopping experience, now I know why my friends have been telling me to come here! read more

Convenient South End location, good variety of product, reasonable prices and genial help. What's not to like?

Thought I'd put in my review so there'd be something positive sooner than 5 years old, as one reviewer put it. I don't get why they've gotten a bad rap as the recent reviews over seen. After having gone here for the past couple years and seeing the review mentioning them not being positively responsive about whether or not they were open during the Covid 19 pandemic; I figured I'd give it a try to reach out and see if they were open for business. The owner answered and explained that they were, technically, closed because of the quarantine guidelines. However, he asked if I would be willing to meet him the next morning in his parking lot. I gave him my list of things we needed and he was there, texting me to let me know, earlier than arranged. Terrific! I'll be right over! Since then, presumably because we had such a pleasant exchange, I'm disabled and have been a regular; he occasionally would check in to see if I needed more cigarettes for my fiance or anything else. Something that was nice since during my first call with him I'd explained it was more cost effective for my pocketbook to be able to buy by the cartons, as opposed to single packs as the gas stations refused to sell by the carton making my fiance's habit more costly than usual. I can tell you from experience that he has reopened even though his doors are locked. Because if current Covid conditions, he is answering to knocked on his security door from the parking lot entrance. Tell him what you need and he'll get your items and provide you with your total. Heck, call ahead and speak with him nicely; he'll most likely have your order ready by the time you've told him you intend to be there and it's a nice, quick and easy process. read more

This place is top notch ! They now carry Argelini hookah! Try the Blue Legend or the Icy Grape Argelini and TYGA! Wow ! Tyga's Argelini hookah tobacco... Pass me da hookah ! read more

Washington Smoke Shop - Tobacco Shops Near Me - Pasadena, California

Called in to see if they're open and the guy replies with an attitude "what do you want" not yes we're open Just a "what do you want" since when is that acceptable answer in the customer service business. Get outta here with that kind of attitude there's no reason for that AND you shouldn't even be asking that. read more

Giving this place a generous one star. The owner, what I assume to be the owner, has shady business practices such as selling you a box that's crumpled with a straight face. Half the cigarettes in the box were broken and tobacco was riddled in the box. If you're going to sell me a box sell me a soft pack not a broken hard pack. While he was grinning ear to ear at the counter saying they're ok. It's the worst feeling when the guy selling you a product is laughing right at your face. Will never return here, it's a shame because they carry all the brands. The owners make you feel like complete shit, rush you and don't care about the customers. read more

Dope spot with a great selection of pieces and smoke accessories. The best customer service of any shop I've been to in LA. Love this place! read more

Washington Smoke Shop - Tobacco Shops Near Me - Pasadena, California

I'm happy to say that I came at 9.20 mad it was still opened! And the cashier was unexpectedly friendly even at such a late time! I become read more

My bf and I came to this smoke shop for the first time and I loved my experience! I bought my first cape from here and the gentleman chris that helped me out explained everything to me step by step and was super helpful! I will definitely be coming back here for my future cape needs! read more

My favorite! The gals working here are super friendly and helpful. They have the best prices (the best reason to keep coming back), and easy parking. They also have a wonderful selection and actually answer their phone when you call. Cuz I don't know about you but I don't want to drive somewhere to find out my favorite flavor is out of stock. Great place! read more

Good location, friendly, helpfull and a wide vaiety, best thing is they carry my fav brand, @KingPalm

I don't like having my time wasted. If you're gonna say your open, generally it's a good idea to be open. Open sign on. Arrived during business hours. Front and back doors locked. read more

I have been going here for a few years. Last several times at this spot the girls have been little snots. Reading the reviews, nothing but nice things about the customer service but I see that was a few years ago, which was true then. Two years ago the customer service was very pleasant. Girls, stop flirting with every tatted up guy like you're all cool. And get off your cell phone with your "hey baby" when you have a customer. Owner....get some customer service help that are nice to everyone that enters instead of singling out.... read more

Very helpful girl at the counter very friendly. They have some really nice glass pieces and kratom by the loose gram.

I wanted to give vaping a try and I needed some guidance as to what set up would be best for me. The guy at the counter was extremely unhelpful. Not rude, but he just didn't seem to know a thing about vaping or the products they sold. He was almost completely non verbal... I'd ask him a question and he'd just shrug his shoulders, or he'd reach under the counter and pull out a product without comment.... A complete waste of time. -- Notice, most of the good reviews here are about 5 years old. read more

Best smoke shop in town! He always has every flavor available for hookahs. His prices are super affordable, not to mention the cigarettes! To sum it all up, i LOVE this shop! read more

Sold to me for about a year now all of a sudden they don't want to sell to me fuck em!

Just found this place today. Looks great and very friendly, helpful service. Lots of ecig hardware and juices. Will definitely frequent this place!! read more

Like, Ken...I had no idea that this place was even there. I went to Bristol Farms (their little kitchen shop) looking for a butane torch ~ recommended for lighting wood pellets for my handy-dandy pellet tube (a BBQ accessory). Anyway, $34 was much more than I was willing to spend. So, while still in Bristo Farm's parking lot, I used my phone to do a search for a smoke shop...thought they might carry SOMETHING. Washington Smoke Shop was the first one I called. Christian answered the phone and told me that he had what I was looking for. When I walked in and asked for the torch, he acknowledged that he was the one I'd spoken with. I have to say...this is a small, cozy place with VERY friendly and helpful staff. He showed me the torches he had and I was surprised at the variety. (Bristol Farms only had ONE!!) I ended up paying HALF of what the other store was asking...and that INCLUDED a can of butane. Not to mention that Christian told me to bring it in and he would assist me with refilling the unit if I need him to. Great customer service seems to be a rarity these days. I walked away feeling special. Now, THAT is awesome customer service. By the way, I just HAVE to go back...you see, I told Christian that I would bring him some BBQ once I try out my new pellet tube (used for smoking food). I intend to keep that promise. read more

Go see Chris this place has everything you want, Plus he has the best Prices on cigarettes, and Hookah flavors. This place is a one stop shop for any smoke. Thank Chris read more

I love this place!! Awesome prices for shisha tobacco

Great selection of tobacco and hookah accessories. great service every time! love stopping by here i recommend this place for all my friend. more than your average smoke shop. read more

This place is awesome!! My go to shop for the high quality stuff. Hookah bars charge $20+ for a bowl of Fumari and these guys sell it for something like $6.99 a bag?!?? They have all the best coals to choose from too! So glad I found this place! The girl that works the front is super knowledgable and cool too. A++++++++ read more

I love coming here. The owner is very nice and welcoming. It's my #1 stop for my blunts

Just bought my hookah with 2 fumari and the owner chris was awsome!!! Fumari here for 7.50 while hookah bars charge $20... awsome deal! 1st time here and will sure vist this place soon!!! read more

Bought a hookah sucks it was cracked. Made me make sure to check my stuff next time. But went back exchanged it with ease. Thank you very much. Great spot too, everything you want for hookahs and pieces. read more

Classic style smoke shop to meet all your casual, daily, and pleasure smoking needs. Very friendly, knowledgavle staff. Excellent Pricing. Service that exceeds all any standards. Thank You. read more

Ask for Khacho. He is the best. Hooks up all of my friends. Best selection and prices. Thanks Chris!

Came here looking for kratom. The girl that works there is so sweet and very helpful. She should get a raise, and I hope the owners see this. Petite dark haired Hispanic (I think) girl. Wish I could remember her name! Anyway, they had a jar of powder and another jar of capsules. I went with the jar of powder. I was a little worried because it's not in separate pouches but it was very good! It took away my migraine and gave me a nice mellow calm but didn't put me to sleep. I will definitely be returning once I am out. This is a great little shop with really nice employees, at least the one I met was. read more

Nice little location. Clean and modern. Service was good. Prices fair. The owner, Chris, nice guy. Come check it out.

Nice place! Very friendly! The girls are great! They have everything and anything you need and prices are affordable. Go check them out!!! If you're interested in Hookah Catering ask Chris for details! He can hook you up!! read more

This is the best smoke shop in town. Their prices beat any store in this neighborhood and they carry a wide selection of smoke products. Chris is very helpful and informative with all of their products. read more

Extremely nice shop. Set up very well and amazing customers service. Highly recommend coming here. They got everything for great prices. Waaaaaaaay better then all the shops I've visited today. read more

Great place hella chill place recommend this place to any one looking for good bongs ect recommend this place to every one.