Disappointing. I purchased some items here that are are more than twice the price everywhere else…read more I brought in the receipt to see if he would price match. Nope. Be careful. They charge different prices depending on the day. Felt v taken advantage of.

Awesome shop! Came in today for the first time. Clean, organized, friendly staff, amazing…read moreselection. Came in specifically for Raw rolling papers and Zen slim filter tips. You'd be surprised but it's hard to find and/or often sold out at dispensaries! Convenient location too next to Vons and other retailers. Def coming again and will look around next time. Thank you

This is a good place. The staff is courteous and generally tries to answer questions. I would have…read moreliked a little more effort on the part of the clerks to answer questions I had about products but there's only so much they can do. What I really appreciate is that I bought a product and it stopped working soon after I bought it. I came in the next day and wanted an exchange. The clerk said that they were not allowed to process exchanges, they called the manager and verified, and told me to come back. I thought this was a line of BS, a delay tactic. I was not able to come back the same day, but I called the next day, the manager answered and said he would be in. I came in, the manger inspected the product, asked me some questions and processed my exchange. The manager was real chill. We verified that the exchanged item worked and I left satisfied, no BS. That's great service.

‼GREAT SELECTION OF VAPES‼…read more BUT PROFILING IS NOT NICE! REVERSE LAYUP! BACKWARD VETTING PROCESSES! This was the second time they treated me like the Police and asked me if I was a lawyer for the second time while actually having to be in Pasadena for court. I respect the Vetting process for the vapes. But, being reverse profiled?! My second time visiting this place both times asked if I was a lawyer as well as a marine the first time. Then said they only take cash then when I said I only had a credit card they asked if I mind the Tax?? Common sense! And as I pull out my phone to Apple pay with an Amex that happened to be in Ma' Dukes name... Blah blah blah hoping that getting the owner on the phone I'd get some compassion. Nope! Apparently I'm tapped and get rejected, "Sorry!"... because i get carded for ID. FOR APPLE PAY!!! In 5 minutes by transfer some money around and got the Vape that I wanted thank you!!! But don't forget, the support and business from people like me keeps your lights on! SMH.

Best customer service experience in many many years!! Purchased a vape here that had an issue as…read moresoon as I tried to turn it on it was clear the battery was inoperable (this happens a lot, but it's rare to find a shop owner who is u fee standing and willing to help). The store owner is a wonderful man. I don't know him, other than the acts of kindness he displayed today. He did an exchange, was apologetic and sweet, and helped with other questions. These times are hard. With a recent death in the family and the impacts of this pandemic, I was really anxious because money is tight and every dollar counts. The shop owner was patient, fair, and incredibly helpful. Walking out of the store I felt so heard, respected, and valued. I will from now on be driving here for ALL my vape and smoking needs. And as for today, I will be paying this kindness forward. Washington Smoke Shop, thank you for this next-level shopping experience, now I know why my friends have been telling me to come here!

Convenient South End location, good variety of product, reasonable prices and genial help. What's…read morenot to like?

Cigars By Chivas is one cool place. It's classy and laid back all at once with lots of regulars who…read moreenjoy hanging out and enjoying a nice cigar here. Possible the best Cigar place in San Gabriel Valley. We popped in after dinner one night for our friend Troy's birthday. All being cigar enthusiasts. They have a nice humidor and great customer service. My only real issue is they're much pricery than any other cigar shops or cigar bars I've been too all over Greater Los Angeles. I'm all for supporting a small biz but it does make me want to limit what I purchase here. I did guy with more than a couple my first trip in. The selection is solid. I agree that the atmosphere is generally a good one as I've walked by many times over the years and seen it change a lot. They do have a private room for members and a spacious lounge area in the main area of the store. It's in a cool location, directly across from the Bucca di Beppo of Pasadena in Old Town/Old Pasadena, at the corner of De Lacey Avenue/Green Street. Parking on the street or nearby garages and lots, all paid, but a short stroll from Memorial Park Station. They do host some events here and have soft drinks for purchase as well as bottles of water. Open daily from Noon/12PM to - 11PM.

Lavish cigars are synonymous w/ the name Cigars by Chivas! Anto's lounge in the heart of Old Town…read morePasadena is place to be! Top shelf service by Jack! Who is attentive and knowledgeable about Cigars, prices, availability and recommendations! If your looking for a staycation reset it'll only cost you the amount of the tobacco you purchase! I highly recommend Chivas! Aura Parra, of Davidoff Torcedores, is one of eight official Master Rollers on the planet. Cigars by Chivas hosted a Davidoff event where she hand rolled, pressed and stamped 300 Cigars that you could purchase. The limited edition smoke was the Robusto Real Especial 7 which was hands down a 10/10 perfect cigar. That event made this particular cigar #1 of my top ten cigar moments.

Everyone that works there is a homie. They're all polite and gracious and will chat if you're in…read morethe mood to talk or will let you get in get out if they can read that you're in a rush. Thank you, gentlemen! -Prius Lady

Great service and they had everything I needed! 10/10 Thank You again. I'll be returning for my Nah…read moreChampa

I'm not a tobacco user but I am a gambler. I stopped by to purchase our office pool Lottery tickets…read morefrom this small store. The owner was very nice and kind and we spoke a bit about the Lottery prizes while he took care of the transactions.

So far in my experience these people have bad attitude and bad customer service. I tried contacting…read morethe owner via email and never got a response (what a surprise!). Then I called in the store and talked to an employee who said Eddie, the owner, was not around and she didn't know when he'd be in. She said she could take my number and have him call me back. Great. I gave her my number and asked her to repeat it back. She got it completely wrong beginning with area code. When I said that, she then handed me off to another girl. Just like that, without saying a word. No explanation or apology. Just giggling. When this second person asked what I needed I said no I would rather speak to the owner. Again I was given the runaround about him not ever being around. She said she would pass my message along. At this point I was tired of these immature games by these two girls and declined to give my number. I said I didn't trust they would pass this along. Then she said fine, have a good day! It was pretty clear she enjoyed not being helpful and being rude. Congratulations Eddie! You have two immature employees who run your business like a game while you're apparently never there. Maybe answer your business email and make it easier for customers to contact you, so people can speak directly instead via yelp.

Been to many total wines before. This is strictly a tasting room Review. We tried a variety from…read moreFrance and it was so much fun Denise's selections were great. Denise was our instructor and I couldn't recommend a better person. What a fabulous evening.

This was my first time stepping into Total Wine & More. It was beautiful, haha. I felt like I was…read morein a candy store, but for alcohol. Parking is shared with Vroman's Bookstore, and there is also street parking as well. I recently visited a wine bar and fell in love with a type of Moscato. I searched online to see where the bottle was sold and saw that they are sold at this place. I placed an online order and set it for pickup at 6pm. I received a text message saying that my order was ready for pickup at 5:30pm (which was perfect because I was already on my way to that location and was going to be early). There was a big sign that said "Online Order" in the corner of the store, but there wasn't anyone there, so I went to one of the checkout lines. They said I need to go to the Online order area, and when I was about to say "no one was there", I saw someone walk into the area. They asked me to open up the link, click on the "curbside" and I heard their machine go ping and he grabbed my order. I decided to walk around more and I was amazed at how many wine selections they had! I will be back to try other brands!

My neighborhood smoke shop Under new management, Tobacco…read moreHouse is much improved. Friendly knowledgeable service, great selection, reasonable prices.

I was only here for the weekend, and wanted to grab me a little quick fix on vapes. I had went to…read moretwo previous shops and they were all rude to me saying that California does not sell flavored vapes. I came to the establishment, and these guys were awesome to me. Highly recommended. Especially Nick he was awesome.

Cool cigar lounge with a decent variety of premium cigars. I stopped in for a smoke early afternoon…read moreon a Saturday shortly after the doors opened. By 12 noon, it was a half packed house. Large leather chairs, 2 huge flatscreens and several bottles of spirits for purchase. There are cigar accessories such as lighters, cutters and ashtrays. The guys are cool here, everyone welcomes you into the place.

I've never had a better time sitting down and enjoying a cigar. The atmosphere is intoxicating with…read morerustic vibes and a good home feel. Sports, fine spirits, and amazing cigars what more could you want. I always recommend this place to all my friends and family. Will be visiting frequently and often.

Very good service since we have walked in. They have HUGE…read moreselection of cigars and big variety of vapes. Prices are reasonable compared to the other stores.

They sell fake kratom/7oh, it was confirmed to me by another smoke shop owner. It wasn't helping…read morewith my pain at all.