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    Total Wine & More

    3.8 (287 reviews)
    Open 9:00 am - 10:00 pm
    Updated 3 months ago

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    The worst experience ever. I came inside to look at the bottles looking for a Father's Day gift. I was roaming around the store got approached once said no thank you. Continued looking and I got approached again at the bourbon place, I decided to leave that section and go towards the tequila section where I was approached AGAIN by a group of workers the older gentlemen "do you need finding any good tequila" which I laughed at and said no thank you and took a picture to show my boyfriend. I was approached AGAIN by a different younger men that asked "are you looking for anything in particular" tried to make conversation by offering me a tequila which I replied to again "no thank you, okay thank you so much" which he left and another person passed by in the back while I was taking pictures. till FINALLY a white young lady with curly hair in a pony tail approached me "can I help you find anything" and I didn't even glance at her just said "no thank you" and left the store. I just wanted to see the pretty bottles since we have them on display at my house. Happened 06/15/2026 at 12:40 ish wrote it down and posted by 12:51 that's how salty I was LMAO. You suck (since you like to comment).

    Kevin C.

    Friendly and very knowledgeable staff. Bad enough I'm like a kid in the candy store standing in front of whiskey but spent about 20 minutes discussing flavors and brands and trying to find something new to sample with one of the employees. Then the wife turns the corner with a 12 of Widnmer Hefeweizen that we've been looking for for a while. Her twelve and my old Par and we two happy campers on the way to enjoy the weekend. We love coming here. If they ain't got it they might get it just for you. Better than BevMo IMHO

    Eduardo L.

    I had a great experience at the Pasadena Total Wine. I actually called ahead of time to make sure they had what I was looking for, and the cashier who picked up the phone was super helpful and polite (I didn't catch her name, but she made a great first impression before I even walked in). Once I got to the store, I knew I wanted a bottle of Lagavulin 16. While I was looking around the aisle, Jonathan approached me in a casual but professional way -- not pushy at all, just genuinely helpful. I mentioned that I was restocking my four decanters at home, and he did an excellent job guiding me through some options. I left with the Lagavulin I came for, plus Bar Hill Gin, Wild Turkey 8 Year, and Knob Creek Single Barrel Rye. The bourbon and rye were his recommendations, and they were perfect picks, while the gin and scotch were the bottles I had in mind already. Jonathan's product knowledge and customer service really stood out, and paired with the great service on the phone, this visit was top-notch from start to finish. I'll definitely be coming back to this location and recommending it to friends.

    Total Wine
    Rocky B.

    Love this particular location as the employees are knowledgeable and helpful. The store itself is clean, organized and well stocked with just about everything you can think of and then some. Every time I've come here I'm walking out with something new I've never even heard of. Parking is super convenient and easy as they have an attached lot.

    Carts
    Kevin C.

    Browsed around for a few different wines, beers, and other spirits. There is plenty of variety here to choose from across the world and locally too. The selection is very vast and there are also some small necessities too like bottle stoppers, cups, and other miscellaneous items that work well with the drinks. They do offer samples as well but bring your ID as they require that to sample and purchase. When you are at the register, they card everyone to make sure you are all of legal drinking age. In the back of the store is also an experience room where people can attend a course about certain wines and other interesting cultural spirit topics. Parking here is quite busy so you will have to look around for spaces in their shared parking lot.

    karina k.

    They have so much wine here and so much more like snacks and wine gift bags. The staff are always knowledgeable and friendly and helpful. Free parking in back or the street. In the heart of downtown Pasadena with all the nice stores. Beautiful area. They also have wine tastings for $20 and also classes to teach you about wines. They also had posters on what could be a good pairing situation with wines and foods.

    Italy wines
    Melissa S.

    They have a private parking lot for customers. This is a huge plus this part of town. Street parking is only an hour and is hard to find. The lot was crowded, but we still found a spot They have bathroom sin back that are clean. Samples were plentifully when we went. They were featuring hard cola and seltzer at separate tables/companies. They also had their own wine tasting for 1 cent. Wine is separated by region and then in alphabetical order. This makes it easy to locate your favorites. They had a great variety of wine in the 90-97 category and with all different price points. The cheese selection was limited. They only sell Boars Head. They do have several varieties. We bought 2. My favorite was the smoked Gouda. They are limited on the cracker selection. They had water crackers and artesian crackers. We went for the rosemary artesian crackers which went well with the cheese.

    You know what? I just found out they over charge me at Caymus too! The price I saw that day was just over $50, definitely not $69!
    yolanda

    Warning! This store is suspected of price fraud. Check your receipt every time!!! Beware! This store might be scamming you - the tag says $48, but they charge $53. When you ask for a refund, manager Liz tells you to "change your tone." I've bought wine here four times since November without being asked for ID. The Penfolds 389 looks $5 cheaper than Costco, but you actually pay $53, not $48. Mistakes happen, but when you point it out, they say you should've noticed sooner. I trusted them, so I never checked receipts until I caught this by accident. I told them it wasn't my fault, which annoyed Liz. She told me to "change your tone," so I said, "You first." She wanted to "start over," but still wouldn't refund the overcharge. When I tried to take a photo of the price tag, it was gone - Liz is efficient, I'll give her that. Where does Liz get the audacity to talk to customers like that? It's rude. They overcharge $5 per bottle, then demand you "change your tone" instead of apologizing? It feels like being back in China, where consumers are treated like "leeks" to be repeatedly harvested. I wonder, Liz, am I the first one you've told to "change your tone"? Do you always get away with this? I don't have photos from November, but when ABC checks, I hope you can prove you ask for IDs for every alcohol purchase. I urge everyone to be cautious when shopping at total wine & more. Always check your receipts and don't let them take advantage of you.

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    1 month ago

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    2 months ago

    This places sucks the workers are unprofessional and it's overpriced. you're better off going somewhere else or a different location

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    11 months ago

    They have everything! I love the walk in humidor I end up spending so much time looking thru there vast selection

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    1 year ago

    Huge selection of wines. If I can't find something local, like Pims,they have hear. 00000000000

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    Page 1 of 8

    Ask the Community - Total Wine & More

    What are the hours for the tastings?

    Thursday: 4pm-8pm Friday: 4pm-8pm Saturday:12pm-5pm… Read more

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    Review Highlights - Total Wine & More

    I came into the store almost weekly but had to curtail that because of COVID-19.

    Mentioned in 4 reviews

    Read more highlights

    Washington Smoke Shop

    Washington Smoke Shop

    4.3
    (34 reviews)
    1.6 mi
    $

    Convenient South End location, good variety of product, reasonable prices and genial help. What's…read morenot to like?

    Thought I'd put in my review so there'd be something positive sooner than 5 years old, as one…read morereviewer put it. I don't get why they've gotten a bad rap as the recent reviews over seen. After having gone here for the past couple years and seeing the review mentioning them not being positively responsive about whether or not they were open during the Covid 19 pandemic; I figured I'd give it a try to reach out and see if they were open for business. The owner answered and explained that they were, technically, closed because of the quarantine guidelines. However, he asked if I would be willing to meet him the next morning in his parking lot. I gave him my list of things we needed and he was there, texting me to let me know, earlier than arranged. Terrific! I'll be right over! Since then, presumably because we had such a pleasant exchange, I'm disabled and have been a regular; he occasionally would check in to see if I needed more cigarettes for my fiance or anything else. Something that was nice since during my first call with him I'd explained it was more cost effective for my pocketbook to be able to buy by the cartons, as opposed to single packs as the gas stations refused to sell by the carton making my fiance's habit more costly than usual. I can tell you from experience that he has reopened even though his doors are locked. Because if current Covid conditions, he is answering to knocked on his security door from the parking lot entrance. Tell him what you need and he'll get your items and provide you with your total. Heck, call ahead and speak with him nicely; he'll most likely have your order ready by the time you've told him you intend to be there and it's a nice, quick and easy process.

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    Washington Smoke Shop
    New updated signage
    New updated signage
    Washington Smoke Shop

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    Cigars By Chivas

    Cigars By Chivas

    4.2
    (155 reviews)
    1.0 mi
    $$

    Went here for father's birthday. The tall gentleman helped pick out cigars that my dad would like,…read moregave me a discount, and threw in a free lighter. Couldn't have asked for more, thank you.

    Cigars By Chivas is one cool place. It's classy and laid back all at once with lots of regulars who…read moreenjoy hanging out and enjoying a nice cigar here. Possible the best Cigar place in San Gabriel Valley. We popped in after dinner one night for our friend Troy's birthday. All being cigar enthusiasts. They have a nice humidor and great customer service. My only real issue is they're much pricery than any other cigar shops or cigar bars I've been too all over Greater Los Angeles. I'm all for supporting a small biz but it does make me want to limit what I purchase here. I did guy with more than a couple my first trip in. The selection is solid. I agree that the atmosphere is generally a good one as I've walked by many times over the years and seen it change a lot. They do have a private room for members and a spacious lounge area in the main area of the store. It's in a cool location, directly across from the Bucca di Beppo of Pasadena in Old Town/Old Pasadena, at the corner of De Lacey Avenue/Green Street. Parking on the street or nearby garages and lots, all paid, but a short stroll from Memorial Park Station. They do host some events here and have soft drinks for purchase as well as bottles of water. Open daily from Noon/12PM to - 11PM.

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    Awesome times.
    Awesome times.
    Oliva Series V Melanio Gran Reserve Robusto
    Oliva Series V Melanio Gran Reserve Robusto
    Cigars By Chivas

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    Captain Tobacco

    Captain Tobacco

    3.5
    (36 reviews)
    2.0 mi
    $$

    I'm not a tobacco user but I am a gambler. I stopped by to purchase our office pool Lottery tickets…read morefrom this small store. The owner was very nice and kind and we spoke a bit about the Lottery prizes while he took care of the transactions.

    So far in my experience these people have bad attitude and bad customer service. I tried contacting…read morethe owner via email and never got a response (what a surprise!). Then I called in the store and talked to an employee who said Eddie, the owner, was not around and she didn't know when he'd be in. She said she could take my number and have him call me back. Great. I gave her my number and asked her to repeat it back. She got it completely wrong beginning with area code. When I said that, she then handed me off to another girl. Just like that, without saying a word. No explanation or apology. Just giggling. When this second person asked what I needed I said no I would rather speak to the owner. Again I was given the runaround about him not ever being around. She said she would pass my message along. At this point I was tired of these immature games by these two girls and declined to give my number. I said I didn't trust they would pass this along. Then she said fine, have a good day! It was pretty clear she enjoyed not being helpful and being rude. Congratulations Eddie! You have two immature employees who run your business like a game while you're apparently never there. Maybe answer your business email and make it easier for customers to contact you, so people can speak directly instead via yelp.

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    Captain Tobacco
    Casa Blanca
    Casa Blanca
    The right wall of our humidor filled with Arturo Fuente and cigarillos

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    The right wall of our humidor filled with Arturo Fuente and cigarillos

    Total Wine & More - beer_and_wine - Updated July 2026

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