Been to many total wines before. This is strictly a tasting room Review. We tried a variety from France and it was so much fun Denise's selections were great. Denise was our instructor and I couldn't recommend a better person. What a fabulous evening. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Pasadena, California

This was my first time stepping into Total Wine & More. It was beautiful, haha. I felt like I was in a candy store, but for alcohol. Parking is shared with Vroman's Bookstore, and there is also street parking as well. I recently visited a wine bar and fell in love with a type of Moscato. I searched online to see where the bottle was sold and saw that they are sold at this place. I placed an online order and set it for pickup at 6pm. I received a text message saying that my order was ready for pickup at 5:30pm (which was perfect because I was already on my way to that location and was going to be early). There was a big sign that said "Online Order" in the corner of the store, but there wasn't anyone there, so I went to one of the checkout lines. They said I need to go to the Online order area, and when I was about to say "no one was there", I saw someone walk into the area. They asked me to open up the link, click on the "curbside" and I heard their machine go ping and he grabbed my order. I decided to walk around more and I was amazed at how many wine selections they had! I will be back to try other brands! read more

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Update: On 11/17 TW emailed me saying they'd fully refund the order. Good. But I haven't received the money yet after more than a month. I called them about it and they claim to have refunded it. Why so much hassle? This should not be so complicated. I also like how TW regularly responds to Yelp reviews, but not mine. So not only do I not warrant reasonable treatment when I tried to return a defective product, I apparently don't even deserve a response to my review. TW is dead to me. BevMo gets my business from now on. Original Review 10/19: I made my usual purchase of 4 Bombay Sapphires (1.75 liters) in June. 3 of the 4 bottles turned out to be cheap vodka. Some production glitch. I saved the bottles and returned today to pick up my new order. I didn't want to make a special trip just to get a refund on bad Bombay gin. I assumed management would refund without any hassle. Nope. Ryan was the manager. He seemed to doubt my story from the start. I don't know why. Maybe I look shady. I explained that I'd never had a problem with any earlier purchases. I'd never tried to return any product in the last 7 yrs or so. Still he was skeptical. I have no idea why. I know what Bombay tastes like. This was not Bombay Sapphire. They should take my word for it. I have no track record of trying to scam Total Wines. Ryan the manager finally offered me 25% off. That's about $8 off for each $32 bottle. That means I'd have to pay $72 for 3 bottles of cheap vodka. That's not what I bought. I told him that wasn't good enough. I can buy cheap 1.75 liter vodkas for $11. That's what this was. I bought Bombay not cheap vodka for a reason. I'm frustrated, angry and disgusted with this customer service. Almost every other retailer would immediately refund me without question. Most retailers don't even require or want you to bring in or ship back the defective product: TJ's, Chewy's, et al. And I don't like having my honesty questioned w/out any reason. My word should have been enough. And mostly, I don't like not getting what I paid for. What Ryan should have done is replace those 3 bottles w/out question. They can deal with the producer to get their money back. I'd bet an entire batch was not properly "seasoned" and many bottles have been returned at this and other retailers. The batch# is on each bottle. I kept questioning him to get SOME explanation for his decision but he never provided one. Then he accused me of being unreasonable because I wouldn't respect his authoritay by accepting his low-ball refund offer. Listen: Because you're the mgr and you say so doesn't justify your decision. This low-ball offer was not fair. Not even close. And your unwarranted suspicion of me and my return was completely unprofessional and insulting. I was sold Bombay Sapphire but the product was actually cheap vodka. If that isn't a clear case of a refundable purchase, i don't know what is. The fact that they wouldn't immediately and without question refund my money speaks volumes about the integrity of this store. If there was some GOOD REASON why they could not refund me, tell me. Ryan did not. That speaks volumes about his ability to do his job. Any competent mgr would have been able and willing to explain why he was not fully refunding me. His response showed an unreasonable disdain and distrust for me. I will definitely NOT be going to Pasadena Total Wines ever again. They did finally refund my money after over a month, but this experience soured me on TW. I'm taking my business to BevMo. read more

Was super lucky to attend a wine tasting class today and Denise was the best instructor I've ever had in life. So informative and detailed and just a fun time. She brings such a joy to her class and I will be back for more! Highly recommend! read more

Friendly and very knowledgeable staff. Bad enough I'm like a kid in the candy store standing in front of whiskey but spent about 20 minutes discussing flavors and brands and trying to find something new to sample with one of the employees. Then the wife turns the corner with a 12 of Widnmer Hefeweizen that we've been looking for for a while. Her twelve and my old Par and we two happy campers on the way to enjoy the weekend. We love coming here. If they ain't got it they might get it just for you. Better than BevMo IMHO read more

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I had a great experience at the Pasadena Total Wine. I actually called ahead of time to make sure they had what I was looking for, and the cashier who picked up the phone was super helpful and polite (I didn't catch her name, but she made a great first impression before I even walked in). Once I got to the store, I knew I wanted a bottle of Lagavulin 16. While I was looking around the aisle, Jonathan approached me in a casual but professional way -- not pushy at all, just genuinely helpful. I mentioned that I was restocking my four decanters at home, and he did an excellent job guiding me through some options. I left with the Lagavulin I came for, plus Bar Hill Gin, Wild Turkey 8 Year, and Knob Creek Single Barrel Rye. The bourbon and rye were his recommendations, and they were perfect picks, while the gin and scotch were the bottles I had in mind already. Jonathan's product knowledge and customer service really stood out, and paired with the great service on the phone, this visit was top-notch from start to finish. I'll definitely be coming back to this location and recommending it to friends. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Pasadena, California

This places sucks the workers are unprofessional and it's overpriced. you're better off going somewhere else or a different location

Terrible place. Was doing instacart and they didn't let me checkout with my order all cause i was with someone that's 20. The alcohol wasn't going for us and was going for my order with this I lost money for the order and my cancellation rate got changed all cause the manager wants to be stupid and not let us checkout. Manager very disrespectful. Would never come here again. Better off at BevMo or any other place. read more

I recently attended the 'A Wine Tour of Italy' event at the Pasadena Total Wine, and as always, Denise was exceptional. This wasn't our first time attending one of her sessions, and her incredible knowledge and ability to engage a room still go well beyond expectations. The presentation was meticulously prepared, featuring gems like the Cornuvio Pinot Grigio, Donnachiara Greco di Tufo, Rocca Felice Nebbiolo d'Alba, and the St. Giorgio Brunello di Montalcino. The experience didn't end with the class, though. Denise was incredibly helpful afterward as we picked out a few bottles to take home--which came as no surprise to us. We have been loyal clients of this store since we moved to the area, and Denise actually curated the wine selection for our wedding last year. Our guests absolutely loved every single bottle she recommended! It is rare to find someone so genuinely dedicated to their craft. We always leave her classes feeling more knowledgeable and are already excited for the next one. If you are in the Pasadena area, Denise is the expert you want to talk to! read more

Been here once or twice over the years. The store is large and things can be hard to find. The people here are fairly friendly, but are definitely helpful. Just ask if u can't find what r looking for. Sometimes they are out of specialty items, but can usually order them for you in a reasonable amount of time. The store is clean and well lit. The lot is big but gets crowded. Be careful, other customers can be rude in the lot. Aside from parking, a good shopping experience and a good place to find something you can't get in the grocery store. Not sure how competitive their pricing is, but if u can't get it elsewhere, either here or BevMo got u covered. read more

Love this particular location as the employees are knowledgeable and helpful. The store itself is clean, organized and well stocked with just about everything you can think of and then some. Every time I've come here I'm walking out with something new I've never even heard of. Parking is super convenient and easy as they have an attached lot. read more

Total Wine & More - Total Wine - Beer, Wine & Spirits Near Me - Pasadena, California

Total Wine and More has an incredible selection of spirits -- you name it, they have it. Whether you're a wine connoisseur, a beer enthusiast, or a spirits aficionado, you're bound to find something you love. If you're looking for something specific or love exploring all things alcohol-related, it's definitely worth a visit. read more

Attended a wine tasting class learning about French wines with instructor Denise. an incredible experience! As a group we had the best time! I want to attend the class with Denise again and again. What a fabulous time! Loved every second! read more

Browsed around for a few different wines, beers, and other spirits. There is plenty of variety here to choose from across the world and locally too. The selection is very vast and there are also some small necessities too like bottle stoppers, cups, and other miscellaneous items that work well with the drinks. They do offer samples as well but bring your ID as they require that to sample and purchase. When you are at the register, they card everyone to make sure you are all of legal drinking age. In the back of the store is also an experience room where people can attend a course about certain wines and other interesting cultural spirit topics. Parking here is quite busy so you will have to look around for spaces in their shared parking lot. read more

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Did a wine class with Denise here and she was amazing!! Hilarious and knowledgeable and made the afternoon unforgettable for our group. And had amazing life advice too!? Will be back. read more

They have so much wine here and so much more like snacks and wine gift bags. The staff are always knowledgeable and friendly and helpful. Free parking in back or the street. In the heart of downtown Pasadena with all the nice stores. Beautiful area. They also have wine tastings for $20 and also classes to teach you about wines. They also had posters on what could be a good pairing situation with wines and foods. read more

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For 99.9% of anything you can't find elsewhere, they will likely have it here. Honestly, I have no need or desire to step foot into Bevmo again. (Sorry Bevmo, I don't have many negative feelings towards you, but Total Wine is just better.) Prices are decent and reasonable, and the selection just can't be beat. They have distinct sections for beer, wine, liquor/spirits, non-alcoholic, snacks, and soft drinks. This location even has a fumador for cigars. Every so often, they have wine tasting at the centralized part of the store, and the staff is phenomenal. Having lived in San Diego for 19 years, I got fairly acquainted with the many choices of beer. Now I know I won't need to go far for them, as they have made their way to shelves outside of San Diego. Parking: They have their own lot behind (on the other side of Colorado Blvd.) read more

They have a private parking lot for customers. This is a huge plus this part of town. Street parking is only an hour and is hard to find. The lot was crowded, but we still found a spot They have bathroom sin back that are clean. Samples were plentifully when we went. They were featuring hard cola and seltzer at separate tables/companies. They also had their own wine tasting for 1 cent. Wine is separated by region and then in alphabetical order. This makes it easy to locate your favorites. They had a great variety of wine in the 90-97 category and with all different price points. The cheese selection was limited. They only sell Boars Head. They do have several varieties. We bought 2. My favorite was the smoked Gouda. They are limited on the cracker selection. They had water crackers and artesian crackers. We went for the rosemary artesian crackers which went well with the cheese. read more

Total Wine & More - Italy wines - Beer, Wine & Spirits Near Me - Pasadena, California

Warning! This store is suspected of price fraud. Check your receipt every time!!! Beware! This store might be scamming you - the tag says $48, but they charge $53. When you ask for a refund, manager Liz tells you to "change your tone." I've bought wine here four times since November without being asked for ID. The Penfolds 389 looks $5 cheaper than Costco, but you actually pay $53, not $48. Mistakes happen, but when you point it out, they say you should've noticed sooner. I trusted them, so I never checked receipts until I caught this by accident. I told them it wasn't my fault, which annoyed Liz. She told me to "change your tone," so I said, "You first." She wanted to "start over," but still wouldn't refund the overcharge. When I tried to take a photo of the price tag, it was gone - Liz is efficient, I'll give her that. Where does Liz get the audacity to talk to customers like that? It's rude. They overcharge $5 per bottle, then demand you "change your tone" instead of apologizing? It feels like being back in China, where consumers are treated like "leeks" to be repeatedly harvested. I wonder, Liz, am I the first one you've told to "change your tone"? Do you always get away with this? I don't have photos from November, but when ABC checks, I hope you can prove you ask for IDs for every alcohol purchase. I urge everyone to be cautious when shopping at total wine & more. Always check your receipts and don't let them take advantage of you. read more

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Private parking lot behind the building off Oak Knoll Avenue. Has not only a large selection of wine, but also a lot of people to help you find what you're looking for or need. Special thanks to David and Denise today. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Pasadena, California

Variety, variety. Wine, beer ,spirit mixers. Parking available. And the customer service is great There is always someone to help or check if u need anything. This store is one stop shop :) for ur favourite drinks read more

The Pasadena store is amazing! My partner and I come here monthly to expand our knowledge of wines and champagne. The dream team of Kelly and Spencer are amazing! Kelly prepares the appetizers and snacks and Spencer provides the knowledge. The classes are amazing and everyone should take their classes! Mgt we need a Burgundy wine class! read more

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Sterling and another woman who looked like managers stood there talking to each other ignoring myself and another client who were waiting to ask questions about the confusing store. They both ignored us as we were obviously needing assistance. I told the other client waiting, and being ignored by management , that they clearly didn't want to acknowledge us that we can find help elsewhere. Oliver was very helpful as was another employee eager to help. Sterling, after we already were helped said he was trying to help us. He was not. thank God for Oliver and the other guy that helped us find what we needed because clearly management was not there to help customers. read more

They have everything! I love the walk in humidor I end up spending so much time looking thru there vast selection

It's my first visit ever. I had no idea it is such a fun store. Wines, liqueurs, mixers--this place has it all. I used to go to BevMo and was so disappointed when I last went. I'm glad to have found Total Wine. Unless you know exactly what you want, be prepared to just lose yourself in the store looking at all sorts of interesting items. I needed some special liqueurs and found them. They even carry some selections in smaller bottles. The prices are better than the grocery stores. The staff is readily available together help find or recommend items. I've already been there a dozen times trying to restock after a few parties. read more

I'm Asian, and one of the white female employees was rude and unhelpful. It made me feel like this place might not be welcoming to someone like me. read more

Great selection of goods and really well staffed. I love that they have parking near downtown. Definitely recommend for any and all of your alcohol needs. read more

Popped in for a brew or two and to browse the selections as always. The Total Wine of Pasadena is a reliable one on Historic Route 66, also known as Colorado Blvd on this part of the route. You can find parking in the lot just down Oak Knoll Ave or even the lot for Vroman's Bookstore just next door off El Molina Ave and Colorado. Get greeted and treated to solid service, samples if they're pouring and incredible deals. Wine is stocked to the max with an easy layout from Domestic to German to Argentinian to French and every country, varietal and state in-between. For some reason this location isn't allowed to carry 50ml bottles or so we were told which is something I like to stalk up on but my close buddy Art loves them for gifts as well as for baking. We did find some seasonal craft beer and some of the things we tried at the Vroman's Wine & Beer Bar next door. It was really cool to see a ton of local products from breweries, distilleries and wineries carried here though not as interesting of a selection as my go to Total in Woodland Hills. Even if you plan on getting one or two things... A shopping cart over a basket is a high recommendation as someone else mentioned. Ended up leaving with a boxes worth of things like Danny Trejo's Hard Seltzer in the fridge which gets shopped hard... It was pretty smooth flavored seltzer, but much more of an acquired taste than others I've tried. If you're a person with a disability that may prevent inclining and declining it does seem like entering from Colorado is much easier as the back parking lots are a little funky in design, which is more of a shopping center design flaw than Total Wine alone. Check out is easy as pie and they keep it moving and flowing all day long. read more

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The selection of wines is not comparable to Bev mo ; It is exponentially better and the prices are good too. They have pretty much every regular wine you want from the small bottles to the biggest growth. The managers are very knowledgeable but the cashiers would benefit from a bigger smile. read more

Like all Total Wines, there is a great selection that is well organized. The employees at this location are very knowledgeable and go out of their way to assist. We asked for a local whiskey to try and the associate pointed out a couple different California brands. Also, in a freak accident, one of the bottles I purchased broke as I was putting it in my bag at the register. The staff replaced the bottle for me no questions asked. read more

Total Wine & More - Whiskey aisle and - Beer, Wine & Spirits Near Me - Pasadena, California

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Huge selection of wines. If I can't find something local, like Pims,they have hear. 00000000000

Horrible experience at this location. Complete discrimination based off my occupation and kicked out of the store!! A few of my friends and I went to shop for some new ingredients to make cocktails at home and enjoy our evening. The worker there came to speak to us and he asked if we were bartenders, through conversation we said yes we work in the industry and were looking for some new things to go home and make drinks and have a lovely time with friends. He automatically told us we weren't allowed buy any alcohol there because we work in the bar industry! How can you discriminate because of work somewhere, you can't assume I'm buying for bar and refuse us service all because we shared what we do for a living. We all work in service and the audacity to tell us we can't buy anything for personal consumption! Thats Ridiculous! Corporate needs to address this! This is not okay! read more

If you haven't been to a total wine, just know that being overwhelmed is a thing that definitely happens . Their selection is out of control. I was trying to pick out a few Reds that I had already looked up online but realized I should have just purchased and picked up to make it easier since I'm not a wine connoisseur, finding the actual bottles was quite difficult. Sterling was kind enough to help me locate each bottle and also teach me how to search for bottles in the future. Practice makes perfect, will definitely have to put what I learned into practice. Staff is great here! read more

I came in to buy a birthday gift for what's to be an Italian Birthday Feast this weekend. Jonathan was a great help in selecting the perfect red and rosé (plus the perfect gift bag!). It's a big place, it's clean and very organized. They have very knowledgeable and friendly staff as well. read more

Was treated very unfriendly from the start, and denied Change by the manager for Parking. Was looking to buy a wine I saw available online but after how I was treated, no Thankyou I'll take my business elsewhere. Do not recommend to anyone dressed modestly or simple, they clearly profiled me from the start. 05/16/25 @ 3:55pm read more

I'm incredibly disappointed by the service I received at Total Wine & More on Colorado Blvd. My interaction with Andrea (cashier 101208) was shockingly unprofessional. She seemed to have an attitude from the start, and her behavior made what should've been a routine transaction feel uncomfortable and demeaning. I understand that people may have off days, but the level of disrespect was unacceptable. She didn't even bother reading out my total and upon asking for a manager, Andrea denied my request. As a customer, I expect to be treated with basic courtesy, and this experience fell far below even the most minimal standards of customer service. What's most surprising is that I've never encountered this kind of interaction, not even in fast-food establishments. I would expect more from a store like Total Wine & More, where the focus is on providing a positive customer experience. I sincerely hope management takes this review seriously, as employees like Andrea are certainly not the type of representatives any company would want at the front lines. Again ANDREA should stay home because all she's doing is giving the brand a horrible reputation whilst giving customers a terrible experience. read more

I recently had a frustrating experience at the Total Wine drive-through pickup. Someone parked in the designated curbside pickup spot but wasn't actually using the service. To make matters worse, they walked to their car to get their order and gave me a smirk, adding to the frustration. It's these kinds of actions that make curbside pickup more difficult for everyone. I hope you can address this issue to improve the service for all customers. Other than this total wine, the customer service is great. They bring out your order very quickly. It's just inconsiderate people that are parking in the curbside pick up when they should not be parked there when they're making purchases. read more

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COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing some alcohol from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is decent and located in the back. Not too big nor too small. Just perfect. Staff: The staff here are very helpful and friendly. I was trying to find Seaborn Margaritas Variety Pack, and they helped me to locate the item in the store. I bought more from this store after hitting up BevMo because BevMo only had 1 pack left in their store. They accept both cash and credit cards. There is no credit card minimum. read more

You will absolutely have fun here! The store is huge and there are so many varieties of liquor to choose from! I thought I was gonna be in and out quickly because I had a particular tequila in mind already but I spent quite a lot of time admiring all of the bottles! There's also a section with gift bags, glasses and bar accessories that would make great gifts as well. Will definitely be back again when I need new alcohol. Take the shopping cart because you'll probably throw your self control out the window and buy more than what you planned. Free parking lot behind the store. read more

Total Wine & More - Tequila - Beer, Wine & Spirits Near Me - Pasadena, California

Huge selection at this big, clean chain store. You might hope/expect that, given its large size, the prices would rival Costco, but no. We were looking for sake and had a lot to choose from in all price ranges. Also managed to find a bottle of grappa! Lots of parking. read more