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    Captain Tobacco

    3.5 (36 reviews)
    Closed 9:00 am - 8:00 pm

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    Enjoying an Oliva Connecticut Reserve
    Sammy D.

    I love coming here when i have time off from work. They have the best selection of cigars, and they somehow always have mine instock even when i can't find it anywhere else! I have a great time smoking and watching tv, I can request a certain channel and they happily change it. Great place to kick back, joke with friends and enjoy a smoke.

    E=mc² E.

    Hostile bullying of customers & Sketchy vibes at this place: No returns No guarantees Unreliable service/products. They slap Hidden charges on debit/credit card payments. Refuse to provide receipts, despite calling the store and the owner for a receipt. Upon asking the gentleman what is name was he stated "you do not need to know my name". (We investigated and found out his name is "Eddie" he wore a blue shirt and black Adidas baseball cap.) Went in today on 3/16/17 at 1:20 PM and the woman "Sara" inside couldn't have been more indifferent to the customers. I had called about a specific item before visiting the store and spoke to the same woman on the phone. I called to make sure I didn't waste a trip to the store She at first stated that the item was available in the store. Then, once I arrived and asked about the item, she stated that she did not know anything about the products in the store and that they did not have the item. She stated she didn't know anything about the store and her attitude seemed that she really didn't *want* to know anything either. She almost seemed annoyed that I was even there wanting to buy anything. It was only after questioning her again several times about the item did she finally bother to go behind the counter and pulled out a box of the exact item she had spent the past 20 minutes convincing me she didn't have. Seriously, this woman seemed unhappy to be working there and couldn't care less about the store, the customers or her job. Didn't even thank me after I purchased. Next time I'll go to another shop with a bit more professional customer service. Figured I'd share my experience with Yelp community. Update on the same day 3/16/17 at 2:10 PM I came back to the store asking for a receipt. This time the woman did not come out from the back, but there were three older gentlemen working in the store. The male in the blue shirt begins to berate me for asking for my receipt. He relentlessly demands to know why I want a receipt over and over and over again. He tells me that even though I just purchased the item, I have no right to a receipt. I hear the woman from earlier in the back say "Oh god not again!", while the other two older gentlemen join in berating me for coming back for my receipt. One of them threatens me, while the other tries ridicule me with disparaging remarks. The other gentleman working there states "Why do you need a receipt? What do you have a hair up your butt?" I ask the gentlemen what their names are and they refuse with one saying "Oh my god , what do you really have a hair up your butt?" At first they want to write on a sheet of notebook paper "receipt" and staple the store business card on it. After asking if their receipts don't have the store information like any professional business would, the men start in on me again, telling me that I don't need the receipt again. "Eddie" and the rest of gentleman gang up on me verbally and "Eddie" in the blue shirt steps into my face in a threatening manner, in an attempt to intimidate me, while raising his voice in hopes that I would just leave. One of the gentlemen working there says quote "It's just a receipt! Get over it" and "Why don't we call 911 and get rid of you" (Please do and perhaps the IRS needs to be called as well....) So evidently, this store owner/manager et.Al. don't like giving receipts and have a hostile, threatening manner when you do kindly ask for your receipt. After stating that I have a legal right in California to receive a receipt for my purchase, they finally give me a REAL RECEIPT, after 30 minutes of belittling, berating and devaluing their own customer. This was a 3 star review, but after the verbal abuse I experienced at the hands of the store owner/workers this review has gone to 1 star.

    Eddie Violates Service dog rights . a registered service dog tag was shown to him. he still treated his customer like trash.

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    1 year ago

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    1 year ago

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    5 years ago

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    8 years ago

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    4 years ago

    Great selection. Prices okay. Cigars a bit on the dry side, not super dry. Owner was very nice

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    4 years ago

    Same old owner who sells expired products. Do not waste your time buying products that will get you sick.

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    8 years ago

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    5 years ago

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    9 years ago

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    6 years ago

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    9 years ago

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    13 years ago

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    7 years ago

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    7 years ago

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    7 years ago

    Great little shop! Super convenient and had everything I need. Also a great selection of pipes and bongs! Definitely gonna go back.

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    18 years ago

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    20 years ago

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    11 years ago

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    10 years ago

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    15 years ago

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    7 years ago

    Best tobacco shop In town. Mr. Magdy was very friendly and helpful. His smile made my day.

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    10 years ago

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    11 years ago

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    13 years ago

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    8 years ago

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    11 years ago

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    18 years ago

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    15 years ago

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    12 years ago

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    Review Highlights - Captain Tobacco

    Magdy is super helpful in finding the right cigar and just an all around great guy!

    Mentioned in 2 reviews

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    Top Shelf Smoke Shop - Glass Bong

    Top Shelf Smoke Shop

    3.7(58 reviews)
    1.9 mi
    $$

    This is a good place. The staff is courteous and generally tries to answer questions. I would have…read moreliked a little more effort on the part of the clerks to answer questions I had about products but there's only so much they can do. What I really appreciate is that I bought a product and it stopped working soon after I bought it. I came in the next day and wanted an exchange. The clerk said that they were not allowed to process exchanges, they called the manager and verified, and told me to come back. I thought this was a line of BS, a delay tactic. I was not able to come back the same day, but I called the next day, the manager answered and said he would be in. I came in, the manger inspected the product, asked me some questions and processed my exchange. The manager was real chill. We verified that the exchanged item worked and I left satisfied, no BS. That's great service.

    ‼GREAT SELECTION OF VAPES‼…read more BUT PROFILING IS NOT NICE! REVERSE LAYUP! BACKWARD VETTING PROCESSES! This was the second time they treated me like the Police and asked me if I was a lawyer for the second time while actually having to be in Pasadena for court. I respect the Vetting process for the vapes. But, being reverse profiled?! My second time visiting this place both times asked if I was a lawyer as well as a marine the first time. Then said they only take cash then when I said I only had a credit card they asked if I mind the Tax?? Common sense! And as I pull out my phone to Apple pay with an Amex that happened to be in Ma' Dukes name... Blah blah blah hoping that getting the owner on the phone I'd get some compassion. Nope! Apparently I'm tapped and get rejected, "Sorry!"... because i get carded for ID. FOR APPLE PAY!!! In 5 minutes by transfer some money around and got the Vape that I wanted thank you!!! But don't forget, the support and business from people like me keeps your lights on! SMH.

    Photos
    Top Shelf Smoke Shop - Vape section. Come by and check it out.

    Vape section. Come by and check it out.

    Top Shelf Smoke Shop - Vape Ejuice and Vape disposables on point!

    Vape Ejuice and Vape disposables on point!

    Top Shelf Smoke Shop - We have a little of everything! Come check us out!

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    We have a little of everything! Come check us out!

    Total Wine & More

    Total Wine & More

    3.8(286 reviews)
    2.0 mi
    $$
    Budget friendly
    Family-owned & operated

    Been to many total wines before. This is strictly a tasting room Review. We tried a variety from…read moreFrance and it was so much fun Denise's selections were great. Denise was our instructor and I couldn't recommend a better person. What a fabulous evening.

    This was my first time stepping into Total Wine & More. It was beautiful, haha. I felt like I was…read morein a candy store, but for alcohol. Parking is shared with Vroman's Bookstore, and there is also street parking as well. I recently visited a wine bar and fell in love with a type of Moscato. I searched online to see where the bottle was sold and saw that they are sold at this place. I placed an online order and set it for pickup at 6pm. I received a text message saying that my order was ready for pickup at 5:30pm (which was perfect because I was already on my way to that location and was going to be early). There was a big sign that said "Online Order" in the corner of the store, but there wasn't anyone there, so I went to one of the checkout lines. They said I need to go to the Online order area, and when I was about to say "no one was there", I saw someone walk into the area. They asked me to open up the link, click on the "curbside" and I heard their machine go ping and he grabbed my order. I decided to walk around more and I was amazed at how many wine selections they had! I will be back to try other brands!

    Photos
    Total Wine & More
    Total Wine & More
    Total Wine & More

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    Cigars By Chivas

    Cigars By Chivas

    4.3(154 reviews)
    2.9 mi
    $$

    Cigars By Chivas is one cool place. It's classy and laid back all at once with lots of regulars who…read moreenjoy hanging out and enjoying a nice cigar here. Possible the best Cigar place in San Gabriel Valley. We popped in after dinner one night for our friend Troy's birthday. All being cigar enthusiasts. They have a nice humidor and great customer service. My only real issue is they're much pricery than any other cigar shops or cigar bars I've been too all over Greater Los Angeles. I'm all for supporting a small biz but it does make me want to limit what I purchase here. I did guy with more than a couple my first trip in. The selection is solid. I agree that the atmosphere is generally a good one as I've walked by many times over the years and seen it change a lot. They do have a private room for members and a spacious lounge area in the main area of the store. It's in a cool location, directly across from the Bucca di Beppo of Pasadena in Old Town/Old Pasadena, at the corner of De Lacey Avenue/Green Street. Parking on the street or nearby garages and lots, all paid, but a short stroll from Memorial Park Station. They do host some events here and have soft drinks for purchase as well as bottles of water. Open daily from Noon/12PM to - 11PM.

    Lavish cigars are synonymous w/ the name Cigars by Chivas! Anto's lounge in the heart of Old Town…read morePasadena is place to be! Top shelf service by Jack! Who is attentive and knowledgeable about Cigars, prices, availability and recommendations! If your looking for a staycation reset it'll only cost you the amount of the tobacco you purchase! I highly recommend Chivas! Aura Parra, of Davidoff Torcedores, is one of eight official Master Rollers on the planet. Cigars by Chivas hosted a Davidoff event where she hand rolled, pressed and stamped 300 Cigars that you could purchase. The limited edition smoke was the Robusto Real Especial 7 which was hands down a 10/10 perfect cigar. That event made this particular cigar #1 of my top ten cigar moments.

    Photos
    Cigars By Chivas - Awesome times.

    Awesome times.

    Cigars By Chivas - Oliva Series V Melanio Gran Reserve Robusto

    Oliva Series V Melanio Gran Reserve Robusto

    Cigars By Chivas

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    Captain Tobacco - tobaccoshops - Updated May 2026

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