I'm not a tobacco user but I am a gambler. I stopped by to purchase our office pool Lottery tickets…read morefrom this small store. The owner was very nice and kind and we spoke a bit about the Lottery prizes while he took care of the transactions.

So far in my experience these people have bad attitude and bad customer service. I tried contacting…read morethe owner via email and never got a response (what a surprise!). Then I called in the store and talked to an employee who said Eddie, the owner, was not around and she didn't know when he'd be in. She said she could take my number and have him call me back. Great. I gave her my number and asked her to repeat it back. She got it completely wrong beginning with area code. When I said that, she then handed me off to another girl. Just like that, without saying a word. No explanation or apology. Just giggling. When this second person asked what I needed I said no I would rather speak to the owner. Again I was given the runaround about him not ever being around. She said she would pass my message along. At this point I was tired of these immature games by these two girls and declined to give my number. I said I didn't trust they would pass this along. Then she said fine, have a good day! It was pretty clear she enjoyed not being helpful and being rude. Congratulations Eddie! You have two immature employees who run your business like a game while you're apparently never there. Maybe answer your business email and make it easier for customers to contact you, so people can speak directly instead via yelp.

Convenient South End location, good variety of product, reasonable prices and genial help. What's…read morenot to like?

Thought I'd put in my review so there'd be something positive sooner than 5 years old, as one…read morereviewer put it. I don't get why they've gotten a bad rap as the recent reviews over seen. After having gone here for the past couple years and seeing the review mentioning them not being positively responsive about whether or not they were open during the Covid 19 pandemic; I figured I'd give it a try to reach out and see if they were open for business. The owner answered and explained that they were, technically, closed because of the quarantine guidelines. However, he asked if I would be willing to meet him the next morning in his parking lot. I gave him my list of things we needed and he was there, texting me to let me know, earlier than arranged. Terrific! I'll be right over! Since then, presumably because we had such a pleasant exchange, I'm disabled and have been a regular; he occasionally would check in to see if I needed more cigarettes for my fiance or anything else. Something that was nice since during my first call with him I'd explained it was more cost effective for my pocketbook to be able to buy by the cartons, as opposed to single packs as the gas stations refused to sell by the carton making my fiance's habit more costly than usual. I can tell you from experience that he has reopened even though his doors are locked. Because if current Covid conditions, he is answering to knocked on his security door from the parking lot entrance. Tell him what you need and he'll get your items and provide you with your total. Heck, call ahead and speak with him nicely; he'll most likely have your order ready by the time you've told him you intend to be there and it's a nice, quick and easy process.

Everyone that works there is a homie. They're all polite and gracious and will chat if you're in…read morethe mood to talk or will let you get in get out if they can read that you're in a rush. Thank you, gentlemen! -Prius Lady

Great service and they had everything I needed! 10/10 Thank You again. I'll be returning for my Nah…read moreChampa

This is a good place. The staff is courteous and generally tries to answer questions. I would have…read moreliked a little more effort on the part of the clerks to answer questions I had about products but there's only so much they can do. What I really appreciate is that I bought a product and it stopped working soon after I bought it. I came in the next day and wanted an exchange. The clerk said that they were not allowed to process exchanges, they called the manager and verified, and told me to come back. I thought this was a line of BS, a delay tactic. I was not able to come back the same day, but I called the next day, the manager answered and said he would be in. I came in, the manger inspected the product, asked me some questions and processed my exchange. The manager was real chill. We verified that the exchanged item worked and I left satisfied, no BS. That's great service.

‼GREAT SELECTION OF VAPES‼…read more BUT PROFILING IS NOT NICE! REVERSE LAYUP! BACKWARD VETTING PROCESSES! This was the second time they treated me like the Police and asked me if I was a lawyer for the second time while actually having to be in Pasadena for court. I respect the Vetting process for the vapes. But, being reverse profiled?! My second time visiting this place both times asked if I was a lawyer as well as a marine the first time. Then said they only take cash then when I said I only had a credit card they asked if I mind the Tax?? Common sense! And as I pull out my phone to Apple pay with an Amex that happened to be in Ma' Dukes name... Blah blah blah hoping that getting the owner on the phone I'd get some compassion. Nope! Apparently I'm tapped and get rejected, "Sorry!"... because i get carded for ID. FOR APPLE PAY!!! In 5 minutes by transfer some money around and got the Vape that I wanted thank you!!! But don't forget, the support and business from people like me keeps your lights on! SMH.

great prices! cheaper than any other store around. friendly employees And the owner is super nice…read moreguy!

Great place! Very clean with a wide selection of snacks and drinks. Also great selection of beer…read moreand wine. I love grabbing a quick coffee on the go. Prices are always kept low, you always know you'll get a great deal! Great location too, right off the 210 freeway and down the street from Pasadena City College. Very convenient!

Friendly staff. They keep brands of cigarettes that are not always available where smokes are…read moresold. Conveniently located in a strip mall near an Indian and Thai restaurant as well as a Chinese cafe and Grocery Outlet. Parking is available. Prices are competitive. Have also purchased incense there.

I went there, bought a bong and 3 days later the bong completely fell apart. When I went back they…read moreoffered me 10% off of my next purchase. I was adamant and then they only offered 20, and wouldn't budge. I'll never go here again!

My neighborhood smoke shop Under new management, Tobacco…read moreHouse is much improved. Friendly knowledgeable service, great selection, reasonable prices.

I was only here for the weekend, and wanted to grab me a little quick fix on vapes. I had went to…read moretwo previous shops and they were all rude to me saying that California does not sell flavored vapes. I came to the establishment, and these guys were awesome to me. Highly recommended. Especially Nick he was awesome.

Been to many total wines before. This is strictly a tasting room Review. We tried a variety from…read moreFrance and it was so much fun Denise's selections were great. Denise was our instructor and I couldn't recommend a better person. What a fabulous evening.

This was my first time stepping into Total Wine & More. It was beautiful, haha. I felt like I was…read morein a candy store, but for alcohol. Parking is shared with Vroman's Bookstore, and there is also street parking as well. I recently visited a wine bar and fell in love with a type of Moscato. I searched online to see where the bottle was sold and saw that they are sold at this place. I placed an online order and set it for pickup at 6pm. I received a text message saying that my order was ready for pickup at 5:30pm (which was perfect because I was already on my way to that location and was going to be early). There was a big sign that said "Online Order" in the corner of the store, but there wasn't anyone there, so I went to one of the checkout lines. They said I need to go to the Online order area, and when I was about to say "no one was there", I saw someone walk into the area. They asked me to open up the link, click on the "curbside" and I heard their machine go ping and he grabbed my order. I decided to walk around more and I was amazed at how many wine selections they had! I will be back to try other brands!

Cigars By Chivas is one cool place. It's classy and laid back all at once with lots of regulars who…read moreenjoy hanging out and enjoying a nice cigar here. Possible the best Cigar place in San Gabriel Valley. We popped in after dinner one night for our friend Troy's birthday. All being cigar enthusiasts. They have a nice humidor and great customer service. My only real issue is they're much pricery than any other cigar shops or cigar bars I've been too all over Greater Los Angeles. I'm all for supporting a small biz but it does make me want to limit what I purchase here. I did guy with more than a couple my first trip in. The selection is solid. I agree that the atmosphere is generally a good one as I've walked by many times over the years and seen it change a lot. They do have a private room for members and a spacious lounge area in the main area of the store. It's in a cool location, directly across from the Bucca di Beppo of Pasadena in Old Town/Old Pasadena, at the corner of De Lacey Avenue/Green Street. Parking on the street or nearby garages and lots, all paid, but a short stroll from Memorial Park Station. They do host some events here and have soft drinks for purchase as well as bottles of water. Open daily from Noon/12PM to - 11PM.

Lavish cigars are synonymous w/ the name Cigars by Chivas! Anto's lounge in the heart of Old Town…read morePasadena is place to be! Top shelf service by Jack! Who is attentive and knowledgeable about Cigars, prices, availability and recommendations! If your looking for a staycation reset it'll only cost you the amount of the tobacco you purchase! I highly recommend Chivas! Aura Parra, of Davidoff Torcedores, is one of eight official Master Rollers on the planet. Cigars by Chivas hosted a Davidoff event where she hand rolled, pressed and stamped 300 Cigars that you could purchase. The limited edition smoke was the Robusto Real Especial 7 which was hands down a 10/10 perfect cigar. That event made this particular cigar #1 of my top ten cigar moments.