I've been here a few times Previously because they're close to my work and my experience was good however I brought my electric bike to work today and decided to take a ride and get some juice. I walked my bike inside the store because it's very expensive and I don't want it to get stolen. One of the workers was walking outside to smoke as I put the kickstand down and stepped away from my bike and told me that I can't bring my bike inside. I asked if I should go somewhere else and he snapped back real quick with "yeah, go somewhere else and break their windows." Ironically enough there was an empty electric wheelchair inside the store and I work for a glass company!! So obviously he had an issue with me Personally for some reason. no one that works there were wearing masks and he was smoking right outside the door to the store. I will never go back here and suggest if you're reading this to go somewhere else that offers better service! read more

Shout out to George for helping me every time with my Hookah needs. They're always stocked with the best flavors at a great price. The staff is very knowledgeable about your smoking necessities and will help you get exactly what you need. read more

Man! These guys have everything. And there prices are cheapppp!!!! Good service, and let me say there scratchers are hot. I've gotten luck few times. Just saying it worked for me. read more

Yo shoutout to our main man Jack! Professional, friendly, and he's not out to get your money. He helps you find what you need, and he always offers great advice on flavors and products. This is our go to spot in Pasadena for all our hookah needs. Great prices and even better service. Thanks again Universal Stop! read more

love this place to infinity and beyond! they have all the hookah supplies anyone would ever need, at the best prices in the area! the staff is always helpful and very knowledgeable, and they always treat us with respect when we stop in, or call to see if they have something. a business that operates like this is the best way to gain lifetime customers! read more

Great store and selection. Staff is friendly. Prices are good though the discounting practice (they say "for you, it will be $") across the board is a little weird. I don't mind discounts, but real discounts and not just based on the fact that I'm there, have 2 legs and 2 arms and hold a credit card. Unfortunately, they will not see me again after today. Why? Well, they sold me a defective product around 10am this morning (an herb tank for a Snoop Dogg vaporizer). It worked great once, but the 2nd time I went to use it, it did not work. I noticed that the rubber cap (that holds the coil) was actually loose when I took it apart the 2nd time. I could not get it to fire up again, so I took it back to the store at 4pm (same day.) I had my receipt. Same guy. Recognized me. BUT the thing is that they don't like it when you return a used product they cannot sell again (this time, because it was defective.) I had to insist, then say I would put up a bad review on Yelp if push comes to shove. The sales guy checked and the rubber cap on the replacement tank was NOT loose like on the defective one he'd sold me this morning (they are NEVER like that). I thought we were all done when the guy started looking at the defective tank and said "it looks like it's been used more than once" , "is that the one I sold you this morning?" What?!! Was he actually saying that? Was he actually insinuating I was lying and trying to return an old tank!! As he tried to "explain" their policy, I lost my cool a bit, so the guy told me to be quiet so to not disturb other customers. Then HE started really gradually raising his own voice more and more because I did not want to hear his explanation of the store policy...! By then he was speaking louder than me, and he'd lost 1 good customer. I spent about $200-300 at that store in the past few months. This is the first time I return something. So I wasn't impressed. If this is the kind of customer service I can expect after all the purchases I made there, especially on the 1st item I ever return, then I don't think this is a good place to buy, unless you're buying something you know will not break, or you won't want to return. The guy should really have apologized, been nice and not insinuated I was trying to screw them. Wow! I hope they don't do this too often or they will hurt their own business. My advice if you go there and buy any durable goods, put them on a credit card which handles chargeback easily and in your favor... read more

My first time at this smoke shop, and I have to say it was a very pleasing experience. All the guys working here are super nice and helpful. Great prices!! read more

Although this is a smoke shop... I come here at least twice a month to get alkaline water. The water tastes great and their customer service is top notch! The place is always very clean and smells good (they sell these aromatherapy lamps lol). All the guys that work here are super helpful and friendly! read more

Honestly, this place has the coolest workers. Since it is a family business, the atmosphere over there is so friendly and light-hearted. I felt like I asked too many stupid questions but they were so patient with me. I feel as though some of the customers are rude and even the most polite people can't be the friendliest with people like them. There were these two people in the store asking about the pipes they had in stock and the customer was so rude and he kept rudely cutting the skinner, taller guy off. I think if you're polite then you'll get the politeness back tenfold. I can't believe that the negative reviewers went to the same store. The shorter bulkier gentlemen (I think his name was John), was very knowledgeable with any questions I had about the vapes and about the different types of hookahs they had. I was interested in one of the vapes but thanks to the knowledge he had of his products, he let me know the one I wanted was defective and was not a wise choice. He recommended the Snow Wolf 75 watts, which was a cheaper but better alternative. It's been 2 months and I have not had one problem with it, though I've dropped it hundreds of times. On top of that, he offered to fix my vape should it act up. Oh and on a side note... I now only get my water from them. They literally live up to their name,whether it's for phones, water, gadgets, or smokes. Also another side note... they have unbeatable pricing for their products, especially their cigarettes. You don't have to believe me, or the other positive reviewers, give them a shot yourself. -Dimitri P.S: John, I now can beat Carlos in a cloud contest ;) read more

This shop have everything you need, so convenient!! All your smoking needs in one place, drinking water, and even jewelry. Tobacco, pipes, drinks, snacks. Stop by and see the fam read more

This is a great shop to go to I always get my blunts and bongs from here they're very affordable and I would definitely recommend them John was so nice read more

Great customer service and great supply of hookah pens and flavors. The owner helped us and he was very knowledgable and friendly! I'll be back for sure. read more

I called a few places to see if they had the dream hose. This was the only place that had it in stock. Not only did they have it the guy gave me a pretty good deal on it too. He also seemed very knowledgeable about hookah as well. Definitely will be coming back! read more

Absolutely wonderful experience. This is our new place. My man is quitting smoking so we were looking for liquid nicotine to lower his addition so he can stop smoking. We looked up Universal Stop on yelp and saw the great reviews. Moses is so friendly and helpful. He was generally interested in Steve's well being and helped us to understand the process of decreasing nicotine dosages. We also purchased alkaline water at an unbelievable price. We've always wanted to try the water but didn't know where to purchase it. What a great experience! read more

This place is definitely the place to go! Open a little bit later than much of its competition, my roommate and I were able to get in and get what we needed with some beyond awesome service from a totally chill dude who knew exactly what he was talking about. No doubt you will find what you need here and leave more than satisfied. read more

I found this smokeshop about a year ago when I gave up smoking. They turned me onto a hookah. Every time I go in there and I have a problem with my gadget? Ha ha they're the first ones ready to help assist me fix it and show me the best alternatives. Their prices are the best they're all about customer service and I think that the gentleman that run that shop are top notch I highly recommend the shop for all of your smoking or non-smoking or water even?! Needs! read more

one of my favorite smoke shops out there! they have cane mint and the service is always great

Owner is extremely friendly and pleasant. So is the other guy, Davit (?). Excellent service. THEY HAVE PH WATER!!! $1 a gallon. They also sell the glass bottles for the ph water. If you are interested in good health, get this ph water which I think the owner said is filtered 16 times - ask him, he'll explain very patiently. Ph water reduces acidosis, should be part of a regular diet. Shop also sells cigarettes, electronic cigarettes and smoking accessories, also hookahs etc. Also, they have cellphones and related merchandise. Didn't have time to check out the tablets in the glass display. Owner really designed the store well - extremely clean and well-laid out. I'm glad this store is now on our street. Come check it out. They deserve lots of customers. WATER CARD - owner implemented a loyalty program where he stamps your card and after so many water purchases, you get a freebie. Great signage. You'll see it driving either side of the street. This store deserves to do well. read more

Great place I was on mission to buy a hookah, I found what I was looking for here. Great costumer service!!! I also was told on a new way that I can enjoy my hookah. Just that tip alone made my day.. I will definitely recommend this place. read more

Outstanding customer service! Wide variety of merchandise also great prices on all items. These guys know all about their products inside and out not like the other smoke shops around town. It's the only smoke shop I go to around pasadena now and you should too! read more

I go there to buy cigars nice people I will call this my new stop after work. I told all my friends about this shop .

Great service. Even better prices. The sales guy hooked me up with a new phone at a lower price than I imagined. I love this place!! Turns out they have excellent water too, so I went back and got a few gallons. Very clean good water. And they gave me a punch card. So after filling up 9 times, the 10th will be free!! Awesome! Thanks Universal Stop! I ll be back soon:) read more

great smoke shop..great service and moses and John give great service and the prices are great ..3 packs of monetgo for $17.85 ..can't beat that for prices...sell vapes as well.. read more

The best smoke shop. The best prices. Big selection of everything. 5 gallon of water is just $1 when other places charge you 30 cent per gallon. I really love this place. The best customer service. Universal Stop is my One and only stop. read more

I love coming here! The people that work there are great at helping you find what you need and are always friendly. They offer a wide variety of various items like glass, vapes, grinders, papers and a lot more. Their prices are more than reasonable and like any small business they appreciate customer loyalty. I always bring people here because I know they'll be getting their moneys worth whatever it may be! If you haven't been here I suggest checking it out next time you need to make any kind of smoke related stop. Keep up the great work you guys! read more

Good prices and great service I'd definitely recommend this place. I went in to buy a disposable hookah pen and one of the employees gave me a variety of flavors to chose from. read more

These guys are so helpful! I purchased a sim card from this shop about 9 month ago. I starting having problems with my phone so I took it in to these guys. They took their time to figure out what was wrong with my phone and even replaced the sim card for free. I have referred friends to this place and will continue to. read more

This place is great ! Best prices! Best customer service! John was very helpful! And went outta his way to help us out ! I would definitely come back here! I would definitely come back here all the way from vegas just to buy my hookah supplies ! read more

Very nice store with everything you need.Now they started to sell Dadu ice cream which I love it.