Okay, it is ALWAYS hit or miss here. This USPS is consistently inconsistent with the experience you…read morewill have. I have been here in the past few years and it will take a very long time to mail a package with one person working. They seem to never be able to find packages, even if you just got the slip in the mail. I have had a package get lost, then when I called they said they had it, went in a couple hours later and it was no longer there? Kinda bizarre. I did have the opportunity to go this week, there was a very long line extended past the doors you walk in to. However, there were three people working, all were pleasant. I got my mail taken care of and out of there in about 15 minutes.

Worst Post Office in the city and since I cannot change my post office I had to get a PO box at the…read morethe Beech Groove Post office just to make sure I received my mail. I wish I could give 0 stars!!!

I come in here quite a bit, i usually have an amazing lady who helps deal with my packages but…read moretoday (6/16/25) almost the entirety of the staff was incredibly rude and disrespectful, the lady with the short black hair glasses and tattoos on her arms, spoke to me in a very rude tone saying she never called for me after moving up in line by a step. and then when i said she was being rude she just raised her eyebrows and stormed off, Another girl and guy assuming the guy was the supervisor were bad mouthing another customer who was "Not patient enough". For their liking. The only kind person was the sweet asian lady who helped me with my package.

The person who helped me was very rude. She spoke rudely and seemed like she didn't want to work…read more She made me wait a long time for no reason, just because she was talking to another employee (not work-related).

The employees are super friendly! They will answer all of your questions. The Postmaster is…read morewonderful, as is the Supervisor. Thank you Beech Grove Post Office employees!!!

They're full of excuses and lazy. Don't bother asking for your packages to be scanned in. Every…read moreother post office in the area does it, except this one. Terrible customer service.

Helen was so helpful sending out my package today. Customer service was on point!! Very sweet and…read morewas super quick and thorough! Was in and out in no time

Understaffed - will make mistakes... poor customer service... Didn't know their own software system…read moreand how to easily enter new work orders. Constantly complain that they're too busy with other peoples project. The only one on the staff that is competent is Kenny -

Absolutely HORRIBLE. Scheduled a passport appointment for my kids only availability was a month…read moreout. They called me 15 MINUTES before my appointment to cancel after I had just pulled my kids out of school for the appointment. Stated the only way to get in was to reschedule online again. Appointments a month out still. Absolutely ridiculous. Called and asked them to call back to figure it out and (of course) no call back.

They've had my package for 10+ days and will not answer the phone. I'm thinking about suing because…read morethis is highly unprofessional.

Amazing always great great great customer service satisfaction is always attend. The employees…read moreshould be actually treated better in my opinion, especially during the cold weather. They were in there, freezing still with great attitudes, made my experience an appointment pleasant handle the service in a timely fashion, and they never have an attitude like other postal worker sites that I've been to

While away from Chicago Illinois for the weekend for CNO Financial Indianapolis Monumental…read moreMarathon, I had no interest in waiting days to ship my postcards once back in Chicago. I was grateful that this US Post Office was near the Indiana Convention Center where the Health & Fitness Expo was held, because it allowed me to ship out my postcards and other mail I had brought with me while in Indianapolis. When I walked in there was only one customer inside, but not in line though. I waited briefly before being acknowledged by the clerk who at the time was speaking to her co-worker. My visit ended up being in-and-out because there were not any other customers. As someone who visits post office locations regularly whether it be for Poshmark or eBay shipments, the clerk was respectful during our brief encounter. I was on my way in minutes after she presented me with stamps for my postcards and took them after. I am terrible at doing the surveys on the receipts pertaining to my visits, but rest assured, I always share a review based on my experiences. I had a good experience and would gladly utilize this location again for any shipments I may have when in town. ~ Good vibes coming your way ~ Thomas G

I tried to contact the Post Office at 4:15pm to tell them our Postman continues to put our…read moreneighbors mail in our box. They will not answer the phone so I could notify them.

I typically come to this USPS branch for my mailing needs. To me, a post office is pretty much just…read morea post office... I go in, drop off my stuff or have an employee help me pay for packages. Typically this branch has one person working the front. Sometimes there will be two. I personally don't think that's as big of a hassle as others, at least not the majority of the time. Sure, if you're expecting to be in and out in five minutes then sometimes you'll be disappointed. Sometimes. But waiting is apart of life, so give yourself more like ten or fifteen minutes if you're going at a high traffic time (lunch break, right after work, etc.) or any time you're going to need to be somewhere after in a hurry and you'll be okay. ;) I was just in yesterday, five days before Christmas, and the two women working were moving people along as quickly as they could (which was actually really efficient and quick) AND they were doing so very cheerfully. They talked to everyone - the person they were serving, the people in line chimed in if they had something to say, too. It was really a wonderful experience and not something I was expecting so close to Christmas when they're busy and people tend to be less patient. I had five packages that had to be weighed, address checked, and postage applied to... the woman working handled it all with me in just a handful of minutes. Swift and speedy! It's not always like that - sometimes the employees are a little less energetic, but who doesn't have those days at work? To me, this post office gets the job done just fine - and even better than fine on plenty of my visits. I purposefully choose to use this branch the majority of the time, so do with that what you will.

This post office is a little dingy and obviously outdated but it's perfect for me. I sell stuff…read moreonline and get a prepaid label, so all I have to do here is walk in and drop my package in the prepaid bin without speaking to anyone. I have worried about the security of that system (is my package going to get stolen?), but 20 or so packages later I have never had an issue. I have been to the counter once and the employee was very nice. I have been at many different times of day and there always seems to be a few people in line. There is a lobby area with PO boxes and then there is the service area, and they have different hours. It's not the nicest place or the nicest part of town, but the parking is very easy. I'd recommend it!

On January 16, 2026, I went into the post office to inquire about mailing my tax return, and the…read moreemployee who assisted me was extremely unpleasant. She was rude and practically yelling at me, as if I was an inconvenience or had somewhere better to be. I was simply asking a basic question, and there was no reason for that kind of attitude. As a government employee dealing with the public, I expect a minimum level of respect and professionalism. Unfortunately, this experience fell far short of that.

USPS indy distribution center claimed it improved back in August of 2025. Where are the…read moreimprovements? Here's to hoping I get a single package on time and not 2-7 days late. This placed needs to be audited.

usps can do better and this place needs to be audited i bought one day shipping it's day 6 i sent a…read moreservice request ~ they better find my package i can't with this place nobody answers the phone nothing just look at all these bad reviews??? cmon usps do better especially the indy place like what in the hell is going on there? my package better get sent . it was due on the 28th. idk what y'all are doing.