10/10 would recommend this location for any packages you want to send out. The staff is friendly…read moreand they always have a smile on their face when they greet you. We come to this location because they have great customer service and so the people that come in here are nice and friendly.

The employees are super friendly! They will answer all of your questions. The Postmaster is…read morewonderful, as is the Supervisor. Thank you Beech Grove Post Office employees!!!

The staff is very easily annoyed. If you don't understand, they have no patience with you…read more I got a service and paid for it but still don't understand what happened. But it's a post office so it's pretty well known there is no expectation of good customer service, empathy or even a smile.

I stopped by this location to drop off two packages with prepaid labels on them. Upon initial…read moreentry into the branch, I did not see a drop box for packages or self-service kiosk to scan those packages and receive a receipt for tracking. There may have been one around the corner, but it was not in the open for me to see from the entrance. I went into the lobby and got in line. The young woman who assisted me was fast and efficient (Clerk #77 - I didn't catch her name, but that is what was on the bottom of my receipt). I'd watched her with two people ahead of me and she seemed to be very knowledgeable as well. She scanned in my packages, being sure to weigh them for accuracy. She then asked if I needed any stamps or anything to take home. I declined. She printed my receipt and highlighted the tracking info in two places. She did this all with the utmost professionalism and a smile. Kuddos to her!

They are usually quick and somewhat helpful depending on what service is needed…read more Sometimes they only have 1 staff member sometimes 2. I use them probably 2 a month on average to return stuff to Amazon. So easy. Most of the time I don't need a box or a label, unless Amazon specifies and it's usually jewelry. I just take whatever I want to return, scan my Amazon return QR code and UPS staff bags it and tags it AND gives me.a receipt do I can track the return.

Well you could start off with not raping your customer for every penny and dime. Needed to fax…read moretwo pieces of paper and was told like 2.50 per page (seriously) then was told oh front and back of the same 2 fucking pieces of paper now that's even fucking more. This bullshit store must be owned by a foreigner here to live the American dream ripping off one actual American one at a time. Update your fucking prices on line and make sure you stipulate your greed in seirin

Stopped in to get a document notarized, and glad that it was a smooth experience. There was only…read moreone employee working and it was a bit busy, but she kept things moving as quickly as she could. We came in on a whim, so I was glad to find out no appointment was needed. Just a heads up, you do need to have a valid ID for anyone signing, which is standard but good to know ahead of time. The notarization fee was $10, which felt reasonable. The whole process was quick and straightforward once it was our turn. It's located in a strip mall with a parking lot, so parking was easy and convenient.

We come to this store for ship and returns. It's convenient for us because it's nearby. It's a hit…read moreor miss for this location, the service it depends who's helping you. We ask a question about notary and the line, the lady who's working the front was rude and not polite at all.

I've decided to do an update of this Social Security Office since their location has moved a bit…read more It has also been a solid ten years since my original review. I'm not quite sure why they changed from the relatively comfortable digs at 56th and Post Road (which was actually built for them) to an obviously older and far more disheveled building at 16th and Post Road. I needed to snag some documentation so I could complete some paperwork for my father. Surprisingly, I didn't have it. In the old days, it was super easy to just drop in. Sure, you waited. Yet, you could stop in and get served and be on your merry way. These days, the emphasis is on web-based experiences. They also suggest an appointment for most situations, though an appointment is not actually "required" except for a few services. I arrived noting, with some dismay, that there's not a single true ADA spot here unless you go to the employee side of the building where there's two. The front entry has a two-sided double-entry with glass doors. As you enter, there's security to the right and two kiosks where you sign in. You sign in even with appointments, though it appeared appointment times were generally honored. I initially entered and saw all the "make an appointment" signs and freaked. Then, I saw all the "you can accomplish this online" and freaked out. So, I went back to my car (there's no one really offering anything resembling customer service) and tried to call them. After going through a mazes of automated/AI responses that weren't what I needed, I may have screamed "Give me a fu**ing human." Strangely enough, that worked and within seconds I was connected with a human. Even more strangely, that human was surprisingly kind and helpful. As expected, she could not help because I was acting on behalf of someone else. She encouraged me to go into a branch - I noted being in the branch parking lot, and she encouraged me to just walk-in. So, I went back in (I didn't walk, of course. I still haven't mastered that skill). I finally realized the kiosks were there and signed in. The waiting area is basically BMV-like. It's a large room. The employees all sit behind shielded booths and when you get called you go to the associated booth. It's weird and very industrial and stunningly impersonal. Fortunately, I was served by a very nice woman who knew her stuff and resolved my concern fairly quickly (after about a 45-minute wait to see her). All in all, I was pretty stunned to get my issue resolved in one day. So, that keeps my 3-star from being a 2-star. Access? There's one parking spot with a VERY faded wheelchair symbol and the spot isn't close to ADA. The only two spots I saw were on the employee side - so much so that an employee who saw me pointed out the entry was on the other side of the building. They do have an accessible restroom. Most of the booths seem fairly accessible, though most have two chairs in them. I had to move chairs to move up to the counter. The security guard was fine - neither gruff nor friendly. Certainly not helpful. It's simple. A lot can be resolved online these days. Try it. Calling can also help. However, there are those reasons you have to go in and you just have to get through it. It's not great. It's not awful. It's the government (Hey, I can say that. I work for the government).

I called at 9:03am this morning and the wait time was supposed to be less than 10 minutes, but here…read moreI am still waiting and hour and 15 minutes and still waiting. I can't even get the information I need online like it says when you're on hold because it doesn't help at all. As long as I've been waiting I would think my case would be solved and approved but I been waiting over a year for that too and still waiting. This is crazy!

Stopped in on a Monday at 11:30am to ship a box. A sign on the door showed they were closed though…read moreit was during their posted business hours. Customer service is clearly not their strong suit here so go elsewhere!!

From the owner: We specialist to packing and shipping by postal service and FEDEX. As post office approved shippers…read morewe offer same service like your local post office-FEDEX

This store is a rip off. Returning free shipping from Amazon ends up costing $9. No printed…read morelabel $4, item shifts in box $3 packing, oh, no tape $2

Rude and unfriendly staff. Worst experience I've ever had at this store. Maybe he was having a bad…read moreday, but not sure I'll go back. Plus I tried calling to ask a question, nobody answered and it said the voicemail was not set up.

The UPS Store located on E Washington St is always crowded. Now they have added a self-check…read morestation for package drop off but there was no signage to alert customers to this time saving feature. When the store is crowded it would be of great help. While I stood in a line of 5 people, the clerk could have announced that there was a self -scan station over at the west side of the store. I didn't notice it until a 6th customer entered the store and went there directly. There should also be clearer signage as to what bins to place your items in after scanning. Since I couldn't make out what went where I just left mine on the counter. The clerks seem to always be in a bad mood. These days I don't expect a warm welcoming smile when doing business in retail establishments, but some form of acknowledgement is appreciated. It goes a long way toward fostering good customer relations.

Absolutely horrible customer service. A good employee or company will not announce it's time for…read morethem to be ready to clock out, an excellent employee or outstanding human will absolutely have the courtesy to get the line of people helped and manage to provide a good experience. Very selfish employees and sad that good customer service doesn't exist anymore. Would give this place a negative number of stars if it was possible. Are the managers even aware or they just as bad as the employees? Had to do one star or cannot proceed unfortunately. Definitely no stars for this place.

This location has a self service kiosk. I needed to renew my vehicle registration, and the kiosk is…read morevery convenient. When I arrived, someone was using it so I waited several minutes. The kiosk is pretty easy to use, and instructs with prompts of services needed. Volume can be adjusted based on personal preference. The kiosk takes cash or card, I didn't see that it takes tap so you'll probably need to have the physical card on hand. I like having the option of doing it at the kiosk for something quick like renewing tags. You pay at the kiosk and then the registration with a new sticker prints out to retrieve. If you want new plates, it will print a temp sticker and registration, and plates will be mailed to address on file. You can choose to print a receipt as well.

They just randomly change there hours without notice or online warning. Absolutely always an issue…read morewith this place. The people are rude. Clearly the hours don't mean anything like they say online. And this place is always a running joke!