They are usually quick and somewhat helpful depending on what service is needed. Sometimes they only have 1 staff member sometimes 2. I use them probably 2 a month on average to return stuff to Amazon. So easy. Most of the time I don't need a box or a label, unless Amazon specifies and it's usually jewelry. I just take whatever I want to return, scan my Amazon return QR code and UPS staff bags it and tags it AND gives me.a receipt do I can track the return. read more

Terrible customer service I do not recommend coming to this location. The store manager was very unpleasant and double charged me then refused to refund me and correct it to make it right now. I have to hope that my bank will refund me for what I did not get. read more

I'm will say the young Men that are working this store are fabulous! They did everything I asked while being fast and efficient with my request. Handling multiple things without getting flustered and still being kind. I was really Impressed. I will be back! read more

Stopped in for a quick drop off and found this UPS store employee super friendly, did her job well and left me feeling like this was my new location for printing and shipping. Even though it was really busy and she was the only person there! They even have nice mailboxes for rent. Come check them out! read more

The UPS Store - This is a newer location, pretty convenient! - Printing Services Near Me - Indianapolis, Indiana

Busy and fast paced. Great service, amigable staff, and close to other stores for all your needs. I came here to get a notary signature since my bank wanted an appointment and couldn't do it on the spot. $10 for the service with no issues or attitude from the staff. Definitely recommend this place for all your local needs. read more

I just wanted to take some time and thank the young man Eric who was working there today. Dude greeted me as I came in, thanked me for coming in, and told me to have a great day. Not only that but he was quick with the shipping, helped me with any other question I had, and made the process so quick and easy. If you ever see this Eric, keep it up dude! Very professional. read more

Says they open at 830 but no one was here until 840 so unprofessional won't come back here for anything

This is my first experience shipping but it was pleasant. And a lot easier and cheaper than I would have thought it to be. Jay was the man who helped me and he made the process easy. My package was shipped Friday morning and meant to arrive at its destination by Monday but was received by Saturday afternoon. My tracking or number weren't even updated before it arrived so I would say that's pretty fast service. It was also clean and well stocked. I will be only going here from now on. read more

Hours for Saturday show 9 - 3. Door is locked with no visible message as to the closure. Tried calling the local number with no answer. Recording about "print center could not pick up." Unreliable. Leaving a 1 as 0 is not an option. read more

I am thoroughly disgusted by this store. We had 2 boxes to ship to California. First, the boxes weighed 59 pounds total together. They rang them up as 1 box at 60 pounds and the other st 152 pounds. Second, we called immediately upon opening to cancel. We were told it was canceled but was in Illinois and would be processed there and then come back. It took 2 weeks to get them back. Then we were told we would not receive any money back. So, they over charged based on weight. Plus, it was priced for shipment to California but never went that far. We should have gotten some money back but the manager Cliff is refusing to see the whole picture. There attorney general's office agrees with us and trying to help us. I have a friend that has driven for UPS for years and he's upset about this store. I called another store and they said they get complaints all the time about this store. Don't just trust them. Check your product weight and their receipts. I've included pictures so you can judge for yourself. read more

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Tried to stop at this store after finding E Washington closed at 9:30 am. Was told it was going to cost me $4.25 to print 9 pages( black and white)...LOL...never going to happen. I can drive home and print cheaper than that. I visit UPS stores all the time. Never have I been told its .25 a page to print and 2.00 to use computer or to email them the documents. Guess its a money grab for some of the franchise stores. Ripping people off because there are not alternatives in the area. read more

I only give one star because i am not allowed to give zero. Stood at the counter for more than 5 minutes before an employee approached me to provide the service i was there to pay for. After being blesses by the presence of an actual employee, it was clear said employee was being interrupted by me being there. I asked if the box i wished to ship was adequate, she stated, "not if you dont pay for a label." Now, i am not, nor have i ever been a UPS employee, but i have an IQ above 3 and realize that i need to pay for services. I then had to ask if i could indeed pay to have the package shipped. I provided the address, which was provided to me by the company receiving my package, and was informed that that address did not exist. She did take time an extra minute to try the address in another way and stated, "this address can not be shipped to." I begrudgingly retrieved my package and went home. When i arrived at home, i went to UPS.com and have found the address and went to the point where i had to pay to print the label...but someone tell me why i would pay money to a company that treated me his way. I will now do all my business at Fed Ex. read more

Very unprofessional customer service. Noell proceeded to talk to both me and another customer on the phone at the same time. This caused utter confusion as I didn't understand if she was talking to me or the customer on the phone. My confusion led her to take an even harsher tone with me. Instead of asking what I needed, she assumed I was there for an amazon return, which was incorrect. When I tried to explain I was there to return att equipment, she cut me off and explained why she was right. The interaction ended with her telling me att is unreliable with return verification, so I need to keep the receipt forever. I would recommend helping one customer at a time, so each customer receives the quality customer service they deserve. read more

I visit this UPS store around three times a week to pick up mail for my job from the PO box here. Melissa, who works mornings, is always amazingly nice, and so are the other employees on the few occasions when I'm in there not in the morning. I needed to ship a forgotten cell phone back to my dad and Melissa was really helpful with the whole process, and they actually boxed up the phone and everything for me. I'd give it a five, but really I just can't get that excited about a UPS store. read more

After my package was returned (sent from the USPS with absolutely no help or direction at all) completely beat up and marked as damaged, I figured I'd just go to the UPS Store. It was a bit pricey to mail from here- maybe $5 more than from the post office, but I also had a tracking number and insurance on my package (and this was for asking for nothing more). The rep working was very nice, and she was more than accommodating to other customers, checking prices of boxes and mailing to different zip codes for them. The store was very clean, and I was able to easily pack the box that I needed to ship. The UPS rep gave me the arrival date, and when I checked the tracking number, I was able to see that it arrived, and was able to have peace of mind. The experience is worth five stars stars, but the price makes it four. read more

Solid place, very helpful. Very convenient to have a drop-off for Amazon returns, and copying services, and notary public, so close by!

I've been using this store (Shadeland Station) for over a year. The people who work here are friendly and know what they are doing. I have had only one problem with an order and it was solved in a calm and concerned manner. I really like the folks who work there and am very glad they do not have a coffee machine otherwise I would hang out there all day!!! Sincerely, Spike read more

So they had a new guy on staff and I feel bad for him.. The store was pretty busy and he was fumbling around quite a bit. With only 2 people staffed during busy hours, it lead to long lines and fairly frustrated customers. Not the kid's fault at all - but definitely a huge fail on the manager's part to properly staff / prepare when you're training a new guy. Not the best experience ever.. read more

I sent something from this store and all of the contents didn't make it! They of course took the most expensive stuff!

This place is a complete joke. I made an appointment on their website for a print consultation. Got there at my appointment time and they didn't even know what a print consultation was, knew nothing about my appointment. I was told their website offers things that they do not have. The UPS is advertising that they are the place to do all the "ings" like printing, shipping, advertising etc. for small businesses. Well I needed to print business cards and their in-store POS advertising even says they print business cards - but nope. I was told they don't do that. They can send it out but it will take more than 5 days, but they do not do it as advertised. Then I just needed some pages printed on card stock and possibly bound together. I needed it cut down to a different size than standard 8.5x11, but I was told their paper cutter was broken. Then after waiting over half an hour in the store I was told they could not print anything because their printers were not working. What an incredible waste of time. This place is run by children who do not know what they are doing and they do not offer even close to what is advertised. A complete and utter disappointment. read more

Okay, I have to recant my bad review of this store. After turning in a claim form, I received compensation (I had insurance) for my loss. Thank you UPS!! read more

Lydia Johnson the store manager needs replaced. She has the world worst attitude. Showed up after one of her more conscientious employees had me convinced they could handle it... I should have RAN when I showed up and the same young lady that'd been there the last 2 visits WASN'T there and I've not seen her since! Lydia, after being to the store TWICE to get price quotes on packaging. The last time with VERY SPECIFIC packaging instructions if was to ship UPS thanks to the recipients previous experiences. Got the quote from another employee that I'd hoped to see again. Lydia was there for the FIRST time when dropping it off the other young lady no where to be found... Lydia says we'll package it the way we feel we need to... well, GUESS WHAT LYDIA?! Thanks to YOUR arrogance and packaging it differently??? IT GOT DAMAGED! Did you pay the claim in full???? HELL NO! There aren't ratings below a one star... this damned manager certainly deserves a substandard rating! read more

Had no choice but to give one star. Needs to be 0 star as they are HORRIBLE to deal with. Cliff the manager is very rude and lied to me several times. After 2 weeks they still have not given me my refund for next day air Saturday delivery that shipped on 4/26/19 that was over $130.00, which is guaranteed to be delivered on time to the right place or you get your money back. It has not been refunded and I'm still fighting with them for my money. He lied about the GSR being filed, lied to me about going to calling me back time after time. I have been using ups for 20 years and I will not go back to this store or ever give them my business again. Here we are 2 weeks past ship date and I still can't get an answer when I'm getting my refund. Do not use this store if typing need the services I'm complaining about. Go a little out of your way and use another one. I can see why their rating is so low. I just want my money back. That's all and I'm still waiting. It would be nice if they would refund the customer and then figure out their credit later on. Any good business would do what they could to keep the customer happy, give them the refund that's rightly theirs and move along. Don't argue with the customer don't bullshit your customer. DO WHAT YOU GUARANTEE AND GIVE ME MY REFUND FOR A PACKAGE NOT DELIVERED!!!! read more