I have had several issues with this location, albeit I've encountered worse service in Carol…read moreStream. First, my neighbor's package gets misdelivered to another street with the same house number. When the neighbor inquired, they kept telling her that they'd look into it, but they wouldn't call the next day, and when she did, the person was off or on vacation and she'd have to retell her story again. We went searching for the package ourselves and figured out that it was delivered to the wrong house, but when the mailman finally listened four days later, the package was no longer there. The neighbor eventually dropped it off herself. Then I couldn't find my package, even though Amazon had sent me notification that it was delivered. I called the post office. They tried to explain to me that it was most likely in the bigger mailbox, for which a key should have been placed in my mailbox. I explained that there was no key and someone else had already opened the big box and took out whatever it was and nothing was there. The woman on the phone told me she'd call back first thing in the morning. Well, she didn't. Some neighbor dropped it off him/herself. Obviously, in less than two weeks, two packages on the same street were misdelivered. How often will this happen? Rediculous! P.S. USPS is just a hot mess altogether. My package wasn't delivered yesterday because "package was sent to the wrong facility and will now be delayed." Great. Today is a holiday, so maybe tomorrow? Two days late because someone doesn't know how to sort mail.

We have an app that shows what should be delivered that day. It's been three days and still one…read morebill and two letters have not been delivered. This happens on a regular basis. I don't know how this happens but certainly the delivery person is not doing their job. Also, today we found a letter addressed to someone in Glen Ellyn. It was clearly dropped and just ignored. This service is unacceptable. This is the third time we have posted here. Does the USPS really care? I don't think so, but the missing mail is important and hopefully it will show up. One stars for USPS because was forced to in order to post.. Awful. Horrible.

Call me old fashion, but I like stopping by the post office! Usually, I go there to buy a…read moresheet/roll of stamps or hand off special packages or mail, as of late, wedding invitations! Simply, I like dealing with a real person. It just makes me feel confident that my mail will be delivered. Plus, the staff at this branch is very nice. They've helped me weigh my letters, pick out postage stamps, and make sure my mail gets delivered to point B, especially those going out of the country. Did you know that Canada has particular lengths for letters? True Story! Overall, this branch is fairly clean and efficient. Sure, it can get busy during lunch hours but in general, the staff takes care of their customers in a timely and helpful manner.

Consistently frustrating for no good reason…read more My last visit presented me with two employees screaming at each other at the counter while attending customers! One guy is telling the other to mind his own business and help the customer in front of him. Finally a supervisor comes out and yells "knock it off" to the two grown men arguing. The worst of the two was a guy I try to avoid as you can barely understand him, he prattles on endlessly, and is slower than molasses in winter. This place is emblematic of what has become the standard USPS experience.

The absolute best local post office! Never a long line a good selection of stamp choices and such…read morefriendly service. It's almost like an old-fashioned post office. I prefer it to anything else in the area. And they are a passport location too.

Fast service and knowledgable cashiers. Always ready to help. With what ever you need.read more

In general the Batavia carriers have been good to great so that side of things lets them get 2…read morestars. The office itself gets zero stars. I ship a lot so I knpw most of the regulations. If I go to the counter I'll often get incorrect advice or hear them give other customers incorrect advice. The backroom people are slipping badly. About half my packages aren't getting departure scans which means I don't know where the package is until it hits a sorting center or occasionally until it is delivered. That makes the extra fee for tracking worthless. I go to the North Aurora PO when I can. It's the exact opposite there. Friendly counter staff and accurate scans. I recently dropped off a package there that was delivered before a package dropped off earlier at Batavia showed up in tracking as outside the office.

There is a table in the lobby to fill out a survey on your experience at the Batavia post office…read more However, there was no QR code or document on how to take the survey, so i'm on here. I visit the post several times a month. Many of the workers are consistently rude and arrogant and when there is an issue, they never take accountability or try to help. There is no one they can call. There is nothing they can do about it. Too bad, it's my problem. Not all are rude and unhelpful, but some are and I'm sure the post office already knows who. After my last encounter, I will be going to the St. Charles location.

Three times in the last 8 months this location has sent back mail for no good reason. Once it was…read morelabeled as no address found (the person has been at that location for over 10 years and other mail from me has gone through). The second letter stated there was no such unit (again, mail has been successfully delivered there). This last time they said there was not enough postage on the envelope. I took it to my post office and they said that the postage was more than adequate and they physically stamped it so it will be delivered. I'm aware that they may be understaffed, but I do my best job at my job even when we are also understaffed. Please do better.

Great place, efficient, easy access. Loved looking over & admiring the historic building while I…read morestood in line. I really need to find out more about this post offices' history. The PO Box door fronts are very attractive & very vintage! Just wish the lobby had a self serve machine for off hour mailing needs. All USPS locations should, imo.

Love this little post office! Absolutely no wait, free parking right in front, clean, well-stocked!…read moreI was able to get money orders, stamps, and a card quickly. Javier is so helpful. Great visit today.

I went to the customer service office at 195 south Randall road. On 3-5-26. The lady behind…read morecounter said nothing can be done to stop them from giving me other people's mail. Was no help at all. Terrible service and mail delivery

I am very naive when it comes to the postal office-- specifically how to send out a package…read more I came into this location this afternoon with a package, and one of the female staff (I was unable to catch her name) was so helpful and didn't make me feel stupid for not knowing such a simple thing. ;) I will be coming here again for any postal needs!

the lady that worked today 06-15 refused to do our passports even with an appointment. not a single…read moreperson was in the post office. Terrible service!

Wow! Not only does this building feel like a step back in time, the people are just as charming! It…read moresays 1853 on the sign but is the building that old? I'd believe it but really go see for yourself, it's amazing... The sound as you walk in the door and step onto the floor. The mail boxes all around. Loved it. Kind people working there and kind people popping in to get their mail which I adore. I'll never get stamps anywhere else from now on. Really fantastic. Bit of history here which we should treasure more!

On Monday April 20 I sent a Priority Letter from Wayne to Niles 35 miles away. As of the April 24…read moreit has not been delivered BUT might be delivered tomorrow. Over $11 to mail a letter 35 miles in 5 days. Ya never again. I'll use UPS or pay for a Delivery Service....

Clean, well-stocked, and nicely organized Post Office. Friendly and helpful staff. Ronda was very…read morekind and helped me score some cool new PTSD-support stamps. Great selection of stamps today. Used the self-service kiosk and service desk and both experiences were ideal. Minimal wait and plenty of free parking. Everyone was masked, which I appreciate. I will definitely return to this location.

My girlfriend and I currently visited this Postal Office to ship out her used phone. We had the…read morephone packaged up already and taped but on the side of the box, the tape wasn't sticking so we asked the lady behind the desk to see if she possibly had tape around; considering that it is a postal office, so we could ship our package out. Unfortunately, we received very bad service from this lady. She rudely told us that they do not do that but that I could purchase tape. We only needed like 3 inches worth of tape and we did not want to spend $4 on tape where we will only be using a piece. We did not appreciate the bad service and the attitude that we received. Hopefully this does not happen to anyone else!