I wholeheartedly recommend Valley Counter Fitter (VCF) based on their excellent customer service…read moreand the finished product. Here's how my experience has been with them.
We've been renovating our bathrooms and have been looking for something that's unfortunately quite out of style and thus hard to find: integrated countertops. Integrated countertops are awesome for cleaning because the sinks are seamlessly embedded in the countertop. There are no rims for the muck nor the soap to get stuck against. They are very hard to shop for, for two reasons: few places still offer them, and while a lot of design options are available across several brands (namely Corian, Wilson-Art and Hi-Macs), only a few samples at a time are usually available.
Regarding the vendor options near Los Angeles, it pretty much boils down to Home Depot, VCF, and a third place that never returned my calls. After investigating Home Depot, it became apparent that they are using a third party named Block Tops, which is getting so-so reviews. I called Block Tops several times, only managed to speak with their sales rep once, and could never get anyone to return my calls, so that was the end of that. In complete contrast, VCF was easy to reach and Daniel, their office manager, returned my calls every time.
Regarding the options, VCF has a lot of samples to help you visualize your countertop; many more than I've seen at Home Depot. They also have a lot more sink options, which is really important for integrated countertops. It is really worth driving to their workshop for that, and to visualize all the way they can finish the edge of the countertop. Moreover, Daniel has deep subject matter expertise and is able to help based on your requirements. He's very patient and willing to answer all your questions, down to how they put together the countertop. He can give you a quote on the spot, and advise on how to keep your cost down. Note that VCF also offers the other, more popular materials, like granite, etc.
Process-wise, it takes a few weeks for Daniel to come over and measure your cabinet. Then another three weeks for the installer to return and do the work. What I loved about Daniel was his commitment to customer satisfaction. Our first order was for a 72" vanity countertop with dual sinks, and one sink was slightly out of alignment. I notified Daniel, sent a few pics, and immediately (and without any need to argue) Daniel told me he would make it right. Note that this required coming over, removing the countertop, ordering an entire new slab, working it, etc. In the process, Daniel also allowed us to switch material for the countertop and also the sinks. The man is amazing.
We've had our new countertops for a few months now. No problem to report. We love them, and we love how easy they are to maintain. In my opinion, they imitate natural stone so well, and there a so many options, it's a bit baffling to me that people bother with other options, but to each its own. What's sure is that I will be going straight to VCF next time I need countertops, which will probably be for my kitchen.
