super helpful in purchase of custom bathtub and appliances for our remodel. also they're storing…read moreour items in their warehouse until our construction is ready. we worked with christian, berenice and james and they were all very pleasant

This was a terrible experience. I purchased a KitchenAid oven from Pacific Sales and also paid…read moreextra for the extended warranty because I was told it would protect me. After only one year, the oven stopped working. That's when I realized the warranty was basically useless. Pacific Sales did not fix the oven despite repeated calls and follow-ups. No ownership, no urgency, and no solution. Selling expensive appliances is easy, but standing behind your product and warranty is what matters--and Pacific Sales failed completely. I regret this purchase and do not recommend this store.

His service Good selection…read more Fare. Value . I never was disappointed purchasing things

They truly have everything here- it's an impressive selection! From the most basic products, to…read morethings so niche I never knew they existed. And prices are very reasonable. I see a lot of comments about poor customer service, but I don't think that's truly an issue. It's a kitchen supply warehouse, it's not that deep...you don't need exceptional customer service to have a good experience here. My one complaint is that aisles are so narrow, it can be difficult to navigate, especially if it's busy. But I will definitely return to Kitchen Depot!

Great select of products and very competitive pricing. They always have the supplies I need in…read morestock! Would give them 5 Stars if it wasn't for the customer service guy who looks like Charles Manson, has the most putrid bad breath and screams at the top of his lungs whenever he greets a customer. Not sure what makes this guy think people want to be accosted when they are trying to purchase plumbing supplies? Perhaps some etiquette training and personal hygiene are in need!

don't buy your water heater at lowes or home depot, head straight to ferguson to get a solid b&w…read morewater heater

We are remodeling my whole house including kitchen, and the sale associate Mr. Chris Ma help us a…read morelot. He understands all the general issues in remodeling, and has full knowledge in their products. He aslo has a very polite attitude toward customers, and is very patient. I am so glad to have him handle my project, and will definitely recommend him to everyone. James Lin

Sherry Wang has truly been a pleasure to work with. She was patient throughout the whole process…read moreand was very thoughtful and helpful. Not only was she very quick and responsive, she also went out of her way to get answers with regard to led lighting, delivery stock, etc. I have called in before and i spoke to someone who couldn't provide any answers related to my order and continued to note that there was no way of knowing if they have my order. I even asked what do you know? Do i have half my orders? Is it in stock currently? I am picking up the order tomorrow, what can you tell me? And i was constantly provided with unhelpful non answers. Had we had to deal with this individual, we would not rate cabinet city so highly as there was not even a let me check with warehouse (right across in the adjacent building). There was basically a lack of knowledge or willingness to help (instead of saying i am not sure but i will find out, i get it there is no way of knowing). I am thankful Sherry was our go to person and i am also thankful to the warehouse staff who stepped up to help while the person behind the desk was ignoring customers and not even informing of a wait or someone going on break. Instead someone from the warehouse who picked my order came to me directly to help without me asking. Although every place has their pros and cons, i would say that this place is very lucky to have people like Sherry and the warehouse operators. In terms of product, i am not yet able to comment on the received materials as they are still in their boxes, but my wife and i do love the options at cabinet city especially compared to other companies out there. Pricing is more than fair as well. Picking up the order was also very straightforward and easy. So overall, the positives simply outweigh the negatives. I will post any updates if there is anything new on my end once the cabinets are assembled.

Edgar and his team are very knowledgeable. This showroom is amazing with hundreds of different…read moremodern and classic styles to choose from. They are very good at design and execution of pretty much whatever idea I had. At the end I went with a modern and elegant choice. This place is loaded with real Italian stone and tile. Id recommend them most definitely.

I can't imagine going with anyone else for our hardware and plumbing fixtures. Eddy is the man!…read moreHe's responsive, hard-working, and will fight for you as his customer. On the last point, I was supposed to have a Waterstone kitchen suite delivered in February. They apparently had production delays and consistently pushed my order back. Left to my own devices, I had no expected ship date and a deadline for plumbing installation in my home! Eddy contacted Waterstone for me, demanding the kitchen suite we purchased from them. Within two weeks, voila! Eddy had my Waterstone suite. He even made a promise that if Waterstone couldn't deliver on time, he'd give me a suite to install so I could pass inspection. He would even send someone out there to help me replace it once Waterstone delivered. With how crazy renovations go--trying to coordinate various item arrivals and coaxing vendors to deliver--I can't imagine going with anyone else. I'd 100% go back to Eddy!

4 stars for their price (great price for LA area, unless you go OC), cabinet selections…read more 2 stars for their service: they might be too busy many of their sales will only talk to customer in the store and ignore phone calls and emails. The company has two locations one in El Monte, one in Chino. Same price. I went to both locations and the sales manager at chino location was very nice. I really wanted to buy from their location but my contractor didn't want to pick up at Chino (too far), so i had to buy from El Monte location.

Great price and quality of flooring. They also have a good variety of kitchen and bathroom cabinets…read moreas well as one of the largest countertop selection I've seen. Their showroom is very organized.

Ease at self check out…read more Found everything I needed. Clean location! Ease of parking!

Last visit they were remodeling, this visit things seemed a bit sparse, sign of the times?…read moreEvery dept looked light in merchandise, we were looking for a carpet and selection was way down from what they use to have in stock. Food area doesn't carry coffee any more, unless it's hidden? Really the most stable aspect to our visit was the restaurant area! I had the tried and true meatballs and they, the mashed potatos and vegetables were good, the side salad was fresh and also good, my dining partner had their chicken plate and said it was quite good, their coffee is also excelllent, consistantly, part of the reason we were disappointed they no longer sell it bagged in the food area. The restaurant has very reasonable prices still, if the drive wasn't so far it would be worth returning just for a light meal. We also noticed not many store personnel on the floor, trying to find things is a bit of a drain. I hope they are able to stay in business, I don't know if it is in part due to asinine tariffs and wage increases, what ever, the place is not well stocked as in it's hay day. We have lost so many long term businesses in the area. Very troubling. I'm rooting for them to get through this! Btw, will likely order the carpet on line, as it seems to be available there. Support them with at least an economical meal, maybe something will jump out at you.

If you're looking for tile, this is the place to go!!…read more The entire showroom has massive amounts of samples. Richard was my sales rep and he walked me through many different combo options. He even pulled the tiles to a display to show me what they looked like under different colored lighting. After some consultation, I was allowed to grab the tile sample I settled on to browse around the showroom and search for other combos I might like. He even showed me grout options (there are plenty!) They also offer services for custom tiling. I don't have a designer and I've never remodeled a bathroom before, so Richard's knowledge of current trends, molds, and flooring helped a lot with my decision making! 10/10 would recommend anyone I like to come here.

Tile Depot has the best tile selection and excellent staff ready and willing to help you. Everyone…read morewas so nice and helpful -- especially Philip, who took initiative while helping us by making calls to find out delivery estimates for products we were interested in, helping us find everything from tile, bullnose, mosaic, and grout, etc. When we first started our bathroom remodel project we went to Floor & Decor as well as a few other places. We wished we came here first! Which seems to be what everyone else feels as well: we heard another lady say the exact same thing in another aisle, and the first review I saw right now as I was coming here to post this also said the same. Anyway, this place is amazing!

I was looking for a company to help with a full build-out for my cousin's new restaurant, and my…read moreclassmates Cesar connected me with American Chef Supply. Before coming here, I walked into another showroom where the guy was glued to his phone, didn't acknowledge me, and didn't even say hello. The contrast was immediate. From the moment I walked in, I was helped by someone who was clearly passionate, attentive, and genuinely motivated to help with our build-out plan while actively showing us inventory in the showroom. What really stood out was the pricing and professionalism. They quotes us about $5,000 cheaper than another company, which made a huge difference for us. We were extremely satisfied with the entire process, from the sales quote to the delivery. Communication was clear, expectations were set properly, and everything was handled smoothly from start to finish. The team, Uriel, Pablo, and Cesar, were one of the most coordinated teams I've seen in a long time. Everything was organized, efficient, and professionally handled. If you want someone who truly cares are your project and makes sure you get your money's worth, ask to speak with them directly, you won't be disappointed.

Well what can I say from American Chef Supply, this company is really family oriented and I cannot…read morecomplain on anything I have done to my recent restaurant build out. Especially with the young handsome gentleman Cesar. My god this kid is a rockstar, he may seem young but knows his stuff and educated us on our buildout from the measurements of our cook line for what we needed under our hood, to providing us a good selection and breakdown in the different values of our equipment. The value and service we got from this young energy positive young man was amazing and would not work with anyone else unless it is not Cesar.

Arman and his team including Ruben at Polaris went above and beyond with our kitchen renovation…read more From the very start in guiding us in the design and functionality of all the cabinetry to the very end with the timely completion of the project! Couldn't be happier with our new kitchen!

I am very satisfied with the job of Arman and his team accomplished. They have everything I want…read more Strongly recommended!