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    Recommended Reviews - Union Station

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    Train station area.
    Lisa S.

    I arrived at this train station at night and it was clean and well lit. There were many signs to show you were to get additional connecting or local transportation. I got in at 11:59 pm and there were quite a few people traveling too. On my return trip I ordered a sandwich and beverage while waiting on my train back to Philadelphia. Yup, I recommend the Hartford Union Train Station.

    The station
    Peter D.

    This is a fine train station. It's not winning any awards, and it's not the architectural marvel that something like Grand Central is, but it does the job. The bathroom was clean. The chairs are uncomfortable, but at least they are there, and there are enough of them to accommodate the people that were waiting. There is decent WiFi, with no hoops to jump through to connect (much appreciated). The entire place smells like bad pizza, from the moment you arrive til the moment you leave. But that could be worse. It drowns out the weird Subway bread smell, which is for the best. It's definitely in better shape than the shuttered bar across the street (On The Rocks, and it really is). I'm glad I don't spend a lot of time here, but it's perfectly serviceable for when you do.

    Aaron S.

    Not much of a train/bus station but gets the job done. Trains stop, you get on, they leave. Buses stop, you get on, they leave. Overpriced daily parking seems to dissuade commuter use. No coffee shop...I recall a Dunkin Donuts here years ago but now only a Subway that does not open early. Uncomfortable seats, in station and limited at that. Only highlight is very friendly and helpful agent at Amtrak window. Will use the station as no other choices but reluctantly.

    Rizma W.

    This is a bus station that just happens to have a train running upstairs. There's a Subway sandwich shop, a Dunkin Donuts, a tiny convenience shop, and little else here besides the bus and rail ticket counter and a CT rail ticket machine. Definitely not the kind of place you want to hang around for long. I'll be sure to get here very close to my departure time on my return trip.

    I love the tiles. Colorful 9/23/16
    Marianne W.

    Lots of fond memories of meeting my family at Union Station. Now that we take the bus we just pass through picking up or dropping off passengers. It has an old world feel in places. I feel the spirit somehow. The beautiful tile adorns the outside now. It cheers you to see the pretty colors. There's no fancy shops that I recall. The attractions are the historic places nearby. It's a great place to visit to take photos.

    Taxi side
    Tyler R.

    Your Union Station experience will probably differ depending on what you are up to - picking up from and getting on a train are two different experiences. More often than not, I am picking up. The station is easy on / easy off from I84 and has a parking lot across from it that is relatively cheap if you need to wait around for a while. If you choose to squeeze onto the street, watch out - one side has a sign for Taxis only, and while I'm a relative pro at ignoring signs (no parking, no standing, no idling, no speeding, no turning) this is one that I actually obey. Taxi drivers are so protective of their side of the street that they will lay on their horn and continuously inch up to your car, more or less forcing you out of their territory. I see it happen every time I am there - so watch out. Just park on the other side, and ignore THOSE no parking signs. I've never had a problem sitting over there with my hazards on waiting for a train to arrive. Just get there early for that - that side tends to fill up fast. Or get there super early, park in the cheap lot, and go grab a drink at City Steam. If you are departing...well Union Station isn't all that special. It is relatively void of frills and thrills that make it fun to look at / be in / explore. You can sit on a bench, drink coffee from the mini DD in there, or get some subway. There are two (2) kiosks for Amtrak ticket printing...and that is it. I usually get there just late enough to print my ticket and wait 5 minutes by the track until my train comes. Yes, I said track. Track 1 is THE track, so its fairly difficult for you to get lost. Waiting up there is pretty much standing room only, save for a scattered bench or two, and can get chilly in the winter. Overall, its not that bad. Easier to depart from than New Haven (longer drive) and there's never too many people getting on the train at one time...so no real crowds to push through.

    Dan R.

    Have made dozens of trips here to pick up visiting relatives. Thr train station itself is small but comfortable. Always fairly crowded inside, but the folks are OK, no panhandlers or derelicts to be found. There is a fair number of comfy wood benches spread throughout the terminal. Food service is limited to a Dunkin, a Subway, a teeny tiny convenience store, and a bank of vending machines. We picked up my brother-in-law tonight at 9:20 PM and just the Subway was open. There is a medium sized parking lot across the street, but gaining acces to it can be challenging because of the dozens of cars that sit double parked on the street waiting to pick up arrivals. Sometimes the backup extends all the way to Asylum Street, effectively blocking incoming traffic, I have never seen any police presence there for traffic control in the dozens of times I have been there. So there you have it, a small very manageable terminal, limited food service, reasonably priced parking lot, and poor traffic control issues. All in all, A-OK........

    Hurjane V.

    Pretty quiet place here! Definitely can expand to make it more attractive but what more can you ask for at a station? A lot of people don't park at the parking-most people ask others to pick them up by doing a U-turn when coming by! (You have to pay for parking.) There is a Dunkin' Donuts and subway here! There is a screen inside that shows you when the buses arrive and which gates. There is a little arcade area next to the amtrack windows, by the restrooms!

    Zack D.

    I had to cool down before I wrote this review because I had such a poor experience here. First off , there is no public parking so it's hard to wait with whoever drove you there for your bus to leave. It would be easier if you knew what busses were leaving from which gate at what time, but there are no signs telling you this - you have to wait in the ticket line and inquire at the Greyhound desk. My bus was cancelled and our bus was combined with a bus an hour later, but they never told me when I asked what gate to wait at - had to hear it from someone else in line 45 min later. This was one particularly bad experience, but every other time I've been through the busses were consistently late or overbooked. If a line starts forming, you also have to wait outside under a dark, depressing, bland concrete overhang - its really night-and-day compared to South Station's great bus terminal. Inside their are public restrooms (actually really clean), a Subway, vending machines, and an Amtrak office. The inside of the station is actually pretty nice. It's just a shame that you'll be more than likely standing outside in the elements waiting for a late bus that's overbooked.

    Walkway on the left and bus stop on the right.

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    Page 1 of 2

    Ask the Community - Union Station

    I have a tight transfer from an amtrak train arriving at hartford to a bus departing from hartford, what's the fastest route from the train arrival point to the bus terminal?

    Just walk downstairs :)

    Don’t See Your Question? Ask Away!

    Review Highlights - Union Station

    This bus station is pretty clean though- stores with food and also the bus offices are right when you come in.

    Mentioned in 9 reviews

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    Peter Pan Bus Lines

    Peter Pan Bus Lines

    2.2(21 reviews)
    0.0 miDowntown

    Peter Pan Bus Lines, CT Transit Express Lost and Found customer service is the absolute worst...if…read moreI could give "0" stars I would. On Monday I left my phone on the 918 Hartford to Willimantic bus. I called and left a message because you can't talk to a human...especially at a company such as PP Bus Lines because they know they have horrible customer service and are tired of people bitching at them. 6 phone calls and three emails later over the course of the last 5 days and they don't even have the decency to return and or acknowledge I've called or emailed. Not surprised at all they have a 1.9 out of 10 score and I hope my review brings it down to 1.8. CT Transit should consider finding another company that maybe would treat there riders better.

    It's frustrating not receiving boarding passes via email especially after setting up a account and…read moreapp to make matters worse when I reach out to customer service which is email only they respond back with we have sent boarding passes to email when they have not good the drivers tablet worked and was able to pull up my passes Not sure if the driver was to blame but we had a near miss with a tractor trailer but the driver definitly seemed to have a extra sense and preemptively took swift action and narrowly avoided a horrible collision the bus we were on seemed like it needed some mechanical attention but aside from these gripes Peter Pan has been alright I imagine the profit margins are slim in this industry and they always are cheaper then trains no matter how you slice it between NYC and Worcester or Boston I guess I just like trains more and am willing to pay the difference going forward

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    Peter Pan Bus Lines
    Peter Pan Bus Lines
    Peter Pan Bus Lines

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    Go Buses

    Go Buses

    1.6(5 reviews)
    0.6 miDowntown

    I take the bus frequently from Manhattan to Newton and back. I am a very easy goer, usually no…read morecomplain but today what happened is outrageous. My bus made a stop at a hartford, stay there wait for the passengers for 30min, the bus left Harfford for 20min and bus driver received a call from office, he had to RETURN ato Hartford to pick up 2 passengers. In a bus of 50 people we have to be responsible for some B.s causing by I don't know, late passengers or the Bus company. Anyhow despite our protest, the driver of course had the wheel turned around. This causing our arrival late about 40min -1 hour. Please, if you ever experience something like this, you would feel like I am right now. Straight up BS. And their customer service phone line NEVER work every times I asked for a refund, don't think it would happen. Never choose this service ever again.

    I was not aware of Go buses until a few days ago when I was looking for bus tickets to NYC. I…read moreusually take a Peter Pan or Greyhound but this company popped up in my online search. I initially thought it was a joke when I saw the prices. $5 from Hartford to NYC!! I immediately called the customer service number and the rep informed me the price was correct. So I booked a ticket for Sunday departure. On Sunday morning I made my way downtown Hartford at the pickup location and waited for my 11am bus. The bus came around 10:45 am and departed exactly at 11. The ride to NYC was fine and they provided a free bottle of water. If you are looking for a low cost option for travel I recommend you check them out.

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    Go Buses
    Go Buses - Some say Academy, some are silver/green

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    Some say Academy, some are silver/green

    Union Station - publictransport - Updated May 2026

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