Peter Pan Bus Lines, CT Transit Express Lost and Found customer service is the absolute worst...if…read moreI could give "0" stars I would. On Monday I left my phone on the 918 Hartford to Willimantic bus. I called and left a message because you can't talk to a human...especially at a company such as PP Bus Lines because they know they have horrible customer service and are tired of people bitching at them. 6 phone calls and three emails later over the course of the last 5 days and they don't even have the decency to return and or acknowledge I've called or emailed. Not surprised at all they have a 1.9 out of 10 score and I hope my review brings it down to 1.8. CT Transit should consider finding another company that maybe would treat there riders better.

It's frustrating not receiving boarding passes via email especially after setting up a account and…read moreapp to make matters worse when I reach out to customer service which is email only they respond back with we have sent boarding passes to email when they have not good the drivers tablet worked and was able to pull up my passes Not sure if the driver was to blame but we had a near miss with a tractor trailer but the driver definitly seemed to have a extra sense and preemptively took swift action and narrowly avoided a horrible collision the bus we were on seemed like it needed some mechanical attention but aside from these gripes Peter Pan has been alright I imagine the profit margins are slim in this industry and they always are cheaper then trains no matter how you slice it between NYC and Worcester or Boston I guess I just like trains more and am willing to pay the difference going forward

Group I was with used them to go to NY. Darryl was a great and professional driver and got us…read morethere safe. Comfortable seats and an enjoyable ride. Most of the trips I've done, the groups have used Peter Pan, but I actually like Datco a little bit better.

This"premium motor coach" was horrible. Hard as rock seats, tops tilted forward so you couldn't…read morerest your head comfortably. Toilet was filled with almost no use and driver didn't care. Toilet paper stuck in the flush tube so no one wanted to use it in case it flooded. No plugs for phones. Narrow seats and aisles. A school bus would have been a nicer ride. Driver never stopped at a rest area so 40 seniors had to hold it for 4 hours because they were afraid to use the toilet, then couldn't use it on the return trip either. Terrible bus made the trip horrible.

Extremely delayed arrival (2-hour delay) at Port Authority, NY today. A lot of process improvement…read moreneeds to be addressed on that.

Had a paid ticket from Plant City to West Palm Beach. Was there 45 minutes early. The bus driver…read morecame through the Sunoco station tapped his brakes and left not giving me any time to get out of the car. Left at 2:28 the same time he drove in. Scheduled departure 2:35. I was stranded. No refund. Took the train two days later. Will never try greyhound again. Terrible experience

I used Coach Tours for my wedding in Brookfield, CT this month and can say I had an excellent…read moreexperience! You never know what to expect with transportation for a wedding but this team has it down to a science. We booked two 55 person Coach busses for our wedding and one for our rehearsal dinner. Trent was responsive and all the busses were prompt, clean, and reliable. Would highly recommend to anyone looking for quality service for a resonable price!

This company provided transportation to Mohegan Sun casino. The driver, Don on bus #22 Sunday…read more5/19/19 is an exceptional driver. Several incompetent drivers cut him off because THEY waited to the last moment to merge into the right traveling lane. With his excellent driving skills the rest of the passengers never even knew what was happening. His use of the GPS rerouted us a few times to avoid traffic jams that could be seen extending off to the horizon; getting us to and from the casino on time. There were even entertainment on the bus, enhancing the ride. And the bathroom was clean and smelled pleasant.

Disclosure: I am not a celebrity ... but Premier Limo…read moresure made me feel like one! While on business travel, a local business paid for my transportation from Hartford Airport (BDL) to my hotel in New Haven, CT (and then a second ride back to the airport later that week). Both trips were: * On time * Clean * Comfortable / Luxurious (Large Lincoln) * Courteous, Friendly * Drove Safely * Provided Water While my preference is always to rent / drive myself, I was happy that the company provided this service instead. I was able to sit back & relax & NOT WORRY about driving in the SNOWY weather. BONUS: On the trip back, CARMEN was my driver. SHE IS AWESOME! She has that DYNAMIC PERSONALITY and we talked the entire trip like she was an old acquaintance. If you like a super-fun personality that you will never forget, ask for CARMEN! Hope this helps.

We hired Premier Limo to take us from Newtown to our flight at Bradley on Labor Day afternoon…read more Gordon Ramsay was our driver - unfortunately not the snarky British restaurateur Gordon Ramsay, but this Gordon was pretty cool too. Our drive was so seamless that I fell asleep during it. Wonderful service and no issues whatsoever.

Gateway Limousine was wonderful to work with. They helped me pick out the best-size limo for my…read morewedding party and adjusted my booking as my timeline changed without difficulty. Our driver was very polite and respectful, adding ease to our busy day! I will be using them beyond my wedding as we need private transportation.

Excellent limo company. We used them for a wedding party and then a few years later for a private…read moreparty. Highly recommend, very nice and professional.

The good: Megabus provides a low cost fare. There is a bathroom on board. The bus was clean…read more The bad: They were 45 minutes late. I wish they had texted me that they would be late, they did not communicate. A fellow traveler called in and was able to determine there was a delay. I thought there would be on board Wi-Fi, there was not. The boarding process is a bit disorganized. Summary: This was not a horrible experience. The folks we were traveling with on this 3 hour ride were an interesting assortment of people. College students, a guy from Poland visiting US Cities, people traveling for work, a woman with her child going on vacation, and an elderly woman on her way to a funeral. If you are on a tight budget, this is a viable, safe option. I recommend you dress in comfortable clothes, bring a snack and water and have the contact information for the bus line with you. Before you go stand outside at the bus stop, call and see what the departure time will be.

Shame on me for giving Megabus a 3rd chance. I will never book another ticket with this company…read moreagain. The novelty of cheap tickets does not outweigh the pure aggravation you will subject yourself to waiting for busses that are hours late and dealing with drivers who have no sense of urgency. Do yourself a favor and take the train. Like others have said, my most recent experiences with Megabus have been terrible. Not so much because no bus in the last 3 occasions have been on-time (last time the bus was 1 hour late) but mostly because of the nonchalant attitude of the drivers. Simply said, they don't seem to care about their passengers at all. This says to me that Megabus as a company does not incentivize their drivers to be customer oriented (i.e. through training, performance monitoring and/or compensation). Unfortunately those who can't take a train will be subject to Peter Pan/ Greyhound which have similar flaws (at least with those options you have roofed bus stops).

There are a couple different bus companies you can choose to use to get to Boston, NY,…read morePhiladelphia, UCONN, etc. they have Peter Pan bus line, FlixBus, and The Greyhound. They also have the Amtrak trains in this same station. Although I feel safe, the area is definitely sketchy. There are ticket counters for this who hasn't bought their tickets beforehand. And there is also a small eatery that has coffee and breakfast sandwiches to purchase.

This is just your average train/bus station with services to New York, Boston, Philadelphia, etc…read more.. There's a parking lot, across the street, I have never utilized it, since I typically get dropped off, or occasionally pick up a passenger. This station is small, with some seating available, there's a Subway for food, a convenience store also selling coffee, pizza and bagels. No reliable place to get a coffee, like Starbucks or Dunkin. There's some outlets, but none that are usb supportive, I only brought the cord with me. There appeared to be plenty of ATMs. Unfortunately, due to mechanical difficulties, I couldn't take this pre planned and pre payed trip today. This is not the fault of the Union Station, but the bus company Grayhound. This is a very basic bus station in Hartford. It would be nice if people could use trash cans to dispose of their litter, making the Union Station a tiny bit more pleasant for fellow passengers.