If I could give them more than 5 stars I would. Haz was a wonderful driver this weekend, and he drove my elderly parents in two separate 90 minute sessions. The car was classy and very comfortable, and Haz did everything to make them feel relaxed and at ease. His driving was focused and safe, he arrived early and knew where he was going and he packed all the bags into the car himself for us. He was also very personable and easy to talk to. I couldn't have hoped for a better experience. Will use again and refer without hesitation. read more

The best car service I have ever used; I highly recommend this service. The drivers are neat, professional, and on time. The cars are clean and comfortable. The reservation process is easy. This car service is worth the little extra money it costs to upgrade from Uber or Lyft to arrive on time and be delivered to your exact location. My airport pickup and drop-off were seamless; my driver handled the car and the traffic directions with ease, and they were polite and professional from beginning to end. read more

I called from California and set up a ride for my 87-year-old mom from Bradley Airport to New Milford, CT and then a few days later, from New Milford back to BradleyAirport. Absolutely professional service. My mom was safe, she liked the car and driver and her pick-up and drop-off times were right on target. It was a great price and we recommend them! Thank you again! read more

Amazing company. We set up a ride to the airport from Northampton to Bradley airport. First off, you can reach a person with ease. Then, they come right in time. They are kind, courteous, and load your bags. The car is beautiful. I feel that they treated us like queens!!! I really highly recommend (cheaper than Uber of Lyft from Northampton) read more

I used BDL to get my daughter from UConn to Bradley Airport after she almost missed her train at Thanksgiving when there were no Ubers to be had. From the beginning, I was extremely impressed. I received an immediate response to my online request for a reservation. When I needed to change her pick-up date, again, immediate response, no issues with adjusting the time/date. The day before the pickup, the driver texted my daughter to confirm. The day of, he was actually early. My daughter said he was very nice and made a kid traveling alone to the airport feel very comfortable. We definitely plan on using BDL again in the future! Only wish they also serviced Hartford Union Station/Amtrak. read more

Was reluctant to tip before the fact, but when my driver arrived 10 minutes early for a 5:15 am pickup, I tipped him then and there. An electronics engineer working on his master's degree, he was grossly overqualified but his story was fascinating and arriving earlier at the airport than I had any right to made it all worthwhile. Highly recommend. read more

We love this car service! They are always reliable, prompt, and courteous. Since we are regular clients, they provide personalized service. I can't say enough good things about them! read more

10/10; excellent service to utilize when traveling in the Hartford area. Comfortable, convenient and professional.

Awesome service and Quality!!!! My Daughter was travelling alone to the airport and as a worried mom BDL Livery eased my stress :) My daughter said the car was nice, clean and the driver was courteous and ON TIME. Can't ask for anything more as a mom worried about her precious cargo!! If ever I need a car in CT again I will definitely use them. I highly recommend BDL Livery. Thank you for taking special precautions during this crazy pandemic as well. read more

Got us home after an unexpectedly diverted flight. Driver was very nice but a bit of a lead foot.

Hazem is a gem. He helped allay a lot of anxiety about our teen daughter landing alone at 5 o'clock in the morning and needing to get back to campus an hour away. We are so grateful for his help and kindness. read more

To start off I'm originally from CA so getting an Uber or lyft is easy peasy. However, finding an Uber with reliable times of pick up and drop off is kinda hard in CT. Based on the reviews, I choose BDL and it did not disappoint! It's only a flat rate to and from your location, the driver was soo courteiest and helpful. They had water in the car waiting, and to be honest the ride was very smooth and luxurious compared to your typical uber. I used them to and from the airport. I used them initially in booking a ride for my friend that needed to catch a flight at 6am from West Hartford to the airport because my SO and I worked and she also gave it 5 stars. To book, go on their site, type in the details of your ride specifications such as pick up and drop off, number of people, and don't forget to include the addresses. They'll confirm with you via email with a confirmation number, and the driver is always 5 minutes early prior to pickup and will call you to let you know he's outside. I also booked a ride with them only a few hours prior to needing the service and they confirmed right after! read more

I just used BDL Livery & Car Service to transport my daughter from Smith College to the airport. She said it was a great experience. The drivers as very nice and is studying for his masters in electronics, so it was an enjoyable discussion that helped pass the time. On the logistics side, their website is easy to use and they were very quick to respond to questions. You will receive a request for payment 2 days prior to your scheduled ride via email and it is super easy to complete via PayPal. As a plus, you can add the tip right into PayPal payment, so there is no awkward getting out of the car, fumbling for cash moment. As for the day of, the driver communicated directly with my daughter and advised, based on traffic, she could have 1/2 hour more time to herself before pick-up and still make it to the airport at her desired time. That's great attention to customer service. As the other reviews noted, he arrived early and was waiting for her. So not only do I recommend this for others, I have already booked the return trip for when she goes back in a few weeks. read more

Easy to book via email or online. Requested a quote online and received super fast response. A bit pricier than an Uber or Lyft but well worth the cost when you know your driver will show up on time, help you with luggage, and have room for all of it. Highly recommended now I know why they have all great reviews. Also given the state of current times they are super thorough about cleaning/sanitation. Comfortable ride and courteous driver! read more

Highly recommend! I arrived after a long day of multi-city travel during COVID. I was really stressed about the airports, and wasn't super excited about taking a car service. I'm so happy I went with BDL Livery because it was the best part of my day. The driver (Hazem) was on time, connected as soon as I landed, and was extremely safe (mask, face shield, gloves, hand sanitizer (before I got in and out of the car and for himself), asked if I preferred the windows down for more circulation, etc). I also had some trouble getting into my building and he waited patiently to make sure that I got in safe. He made me feel really comfortable about the whole experience and I will definitely be using them again in the future! read more

Extremely professional, always on time, cars are well kept and appear to be well maintained. Always a safe and pleasant experience.

Fantastic service. So wonderful. What a great owner, service, system. Believe the yelp results; this business is as good as all the reviews say! read more

My driver Hazem was wonderful. I kept him waiting because my meeting ran over but he waited and we kept in touch via text. Booking was easy and friendly and both driver and the operator I booked with were very knowledgeable about the area. I hesitated to book a taxi versus uber--but this was a wonderful experience and I would absolutely do it again in Hartford. read more

First class experience from setting up booking with fare estimate to actual booking with pick up and drop off details. Great experience. Well done. read more

They were great and I would use them again and recommend them. The driver (Hany, I think) was very nice and professional. He arrived early and the car was very clean and he had water available for us. They were very nice on the phone. read more

All I can say is wow - what amazing customer service. Hazem is one of the friendliest and most professional drivers I have ever come across and I do a good amount of business travel. He's prompt, friendly, helpful, and just a pleasure to see. I won't use any other driving service when traveling to CT for business or pleasure! I highly recommend! read more

I travel for work and have early flights out and late flights returning. Perfect service, I never worry about catching my flight on time, or about my safety going home late at night. Spacious cars and total professionals. Couldn't recommend more highly. read more

Wonderful car service!! I highly recommend -- especially during Covid. I was anxious about getting my college student from central Connecticut to Boston's Logan airport safely, but Hazem went out of his way to ease my frayed nerves. His Covid protocol is so thorough -- he gets tested regularly, requires masks for both drivers and passengers, does a deep cleaning after every trip and even open windows and skylights for the best ventilation. He's also just a lovely person -- very professional and kind. He personally texted me upon pick-up and drop-off, just to let me know everything was running smoothly. The car arrived 20 minutes early and got to Boston in plenty of time. It was a completely stress-free experience. Will definitely use again. read more

I'm so glad I chose BDL among all other companies. Their service is amazing! Hazem gave me a heads up call as we agreed and he showed up on time. It was such a pleasure to chat with him on the way to the airport. My return flight got cancelled and Hazem contacted me before the flight company did. (Cuz I had a connecting flight and I can't check flight status on air) He keeps an eye on your flight status so you don't have to worry if there is a delay. After all, I highly recommend BDL if you need quality shuttle/airport services. read more

Overall, Hazem and his colleague are responsive and ensured that we got to the airport on time and were picked up on time. However, I called different shuttle/taxi companies to see the variance in price comparisons for the same service. Hazem quoted a number for airport pick up and drop off (a roundtrip ticket) that I verified several times over the phone. When we were being dropped off home, his driver stated that that price was only for one leg of the trip. If you are using their services, I would highly recommend getting an invoice or an email about what the price breakdown is. It was frustrating that I could have gotten similar services for significantly less when I did my due diligence of calling different companies. In short, always get prices in writing! read more

Best car service...hands down! Hazam is so kind and professional and friendly! I would highly recommend and will certainly be using Hazam every time I need a ride to the airport!!! read more

Great ride for my wife, she really didn't want to Uber at 11:30 pm so I set up a ride and she was really appreciative! The driver left a vm even before she landed. The cost might have been a bit more than the Uber ride, but it was well worth it in her eyes.... read more

I have used these guys since the 1st day I moved to CT. I can't say enough about their service!! Not only are they punctual and knowledgeable about traffic patterns and routes, they make the ride enjoyable. My rides with Hazim are always full of friendly conversation and make for an easy, fun trip. I LOVE the fact that I just communicate my needs via text; makes things so easy when on the road traveling. I would recommend their service to anyone! read more

I would highly recommend this service! Very trustworthy and dependable and very friendly. I always refer my business associates to this service when they travel to Hartford. read more

No better way to travel from Yale to Bradley Airport. Hany was friendly and conscientious with my time. Highly recommend, especially if you are dealing with early morning or late night. read more

There is no one better than Hazem and the BDL taxi service. Since moving to Connecticut three years ago my fiance and I exclusively call Hazem for our frequent trips to the airport. I can't recommend him enough. I text him to pick up our out of town family and friends (who he remembers each time and they love riding with him). He is always early and impeccably dressed. His cars are pristine and luxurious. All of that alone would be reason to choose him, but in addition he is one of the happiest and kindest people I know. He is smart and funny and always has a good story to tell. One time we were going to Scotland and I haphazardly mentioned I might need him to pick us up on the return and sent him a text but said I would confirm later. Well, I forgot to confirm and when we showed up at midnight at the airport I was about to call when I saw one of his drivers there waiting for us. It was such a relief after a long day of travel. Recently, he picked me up from the airport and when I got home I realized I was locked out. He waited with me for the locksmith to come and made sure I was safe and in the house before leaving. Hazem is incredible and we are customers for life. read more

Prompt and pleasant. Just the right amount of conversation for an early morning flight. Super clean car.

I would highly recommend. Driver was at the airport waiting and ready to go as soon as the plane landed. Clean, roomy car and Hazem was just the right combination of friendliness and professionalism. It was a long ride from the airport to my destination and the ride was smooth and pleasant. Five stars and I will definitely call again when I need this service. read more

I just found my new airport taxi service. Very early morning and he was there a few min early on short notice. Nice car. Incredibly professional and courteous. Takes credit cards. I'm not one to uber so this is perfect for me. read more

Such a great experience with BDL AND Hazem! I called late the night before a trip and Hazem answered and was nice and accommodating. He had someone at my flight on time the next day for an hour trip. The driver was so nice, the ride was luxurious and smooth. I would highly recommend them and use them again. GREAT COMPANY!! read more

I'm thrilled I found this service! Although I've received lots of recommendations for airport service to/from the NY airports, I had to resort to a web search to find a service that operates out of Bradley. I initially had a reservation through another highly rated service that I thought was comparable to what I've spent in the past for NY/CT transportation. I went ahead and request a quote from BDL Livery anyway and heard back promptly. I could not believe the price quoted and actually emailed back to make sure that there were extra fees (there weren't but gratuity is not included, which I appreciate). It was almost half! So I booked it and kept my fingers crossed that there would be a car waiting for us when we arrived at midnight. It was! And I was so impressed with the driver. He tracked our flight, called me when we landed and told me exactly where he'd be. I phoned him back once we got our bags and within minutes he was picking us up. He even drove a larger car so the family would have more room. He was polite, professional, and an excellent driver. I only wish I caught his name. He did identify himself twice but I don't do well with accents. I will DEFINITELY use BDL Livery again and would recommend them to friends and family in a heartbeat. read more

Would highly recommend this service. They responded quickly to my email inquiries. I had schedule a really early pickup time to go to Bradley airport. They arrived early and were friendly and professional. read more

This service was absolutely phenomenal! I had been traveling all night, so when I arrived at BDL to then be driven out to Storrs, I needed a reliable taxi service. After seeing so many bad reviews for all of the usual taxi services (i.e. Yellow Cab, Metro Taxi), I found the yelp reviews for this company (which were stellar) and decided to give them a shot. I emailed them to get a quote and to confirm my reservation, and the turnaround time was within minutes with a real person answering my questions (rather than corporate boilerplate)! While I was supposed to call them when my plane landed, they called me before I even had a chance (and my flight was about 20 minutes early). Once I had collected my luggage and got outside, the car pulled up within a minute, the driver loaded all of my luggage into the car and off we went to Storrs. He also handed me a bottle of water, which I was super grateful for as I was quite dehydrated from my flights since I was trying to sleep on the planes and so missed drinks services. The driver was very friendly and knowledgeable about the area, and got me to my house in Storrs in great time. He also helped me with my 3 pieces of somewhat heavy luggage up a flight of stairs to the door. Another great thing is that this company takes credit cards, so I didn't have to travel with a bunch of cash on me in order to pay the driver. In a nutshell, this was a great experience! I would highly recommend them and I am keeping their information on file for when I need a reliable taxi service again. read more

I cannot begin to describe how awesome BDL Livery service is. Booking a ride was incredibly easy, and everyone was friendly. When I got in the very clean and roomy town car, I had asked my driver if there was any way to change my destination, as I was surprising family and plans had changed. The driver responded "Of course!!" and took me in the opposite direction!! He waited while I surprised my family members after being away from work, while chatting with me all the while! Very clean, safe, and personable! And he did not have to change plans at the last minute! I can't thank them all enough! It was amazing!!! read more

Service is smooth, professional, and reliable -- everything I would want in a car service. We used them for travel between West Hartford and Bradley Airport. For our return flight, they took our flight info, and were waiting at the airport, a text message away, before our flight had even landed. I would highly recommend this service and will use them again in the future. read more