I suggest checking their hours - I was there on a Tuesday but it says it's closed on Yelp.
Nitpicky wise, I was watching their video drink offerings while I waited and ordered a hibiscus gin and tonic. It was given to me in a cosmopolitan style glass, with no ice, instead of the glass in the photo (a normal highball glass) Tasty but very hard to pick up and got warm quickly.
My sandwich took way longer to get than I expected, especially as I was the only customer at the time - I've worked on the sandwich/cold line at multiple restaurants in my day, so I don't think I'm out of line in having timeline expectations. I think part of it was while I ordered a cold sandwich (on purpose, toasty bread tends to cut the roof of my mouth up), they ended up toasting the bread as if it were a hot sandwich - and I assume the person didn't know the menu. I said I'd wanted regular/plain chips and I got maui onion, possibly that was the only option or it was that and salt and vinegar, I was a bit confused by that.
While that wasn't optimal, the sandwich was extremely delicious, with ingredients evenly distributed (hey usually there's a big lump of meat in the middle and stuff is all over the place, so I really value this!) and the bread was in my top 5 of all the breads I have ever had a sandwich on in 50 years of being alive, going to culinary school, and being picky about where I eat. Wherever they get their rolls from is made of magic.
I admit I don't have a ton of experience in places in smaller town counter service places where you bus your own table and tip before you've even gotten food. I felt awkward when I tried to make eye contact/body language in a drawn out way to say thanks to the employee 8 feet away on my way out to say thanks and it was great! but they were engaged in a personal conversation with a relative that had come in - and didn't look at me or acknowledge me at all as I left despite facing me and not really be able to miss me being there. I may be old fashioned, but a friendly greeting and a polite goodbye is my expectation when I'm the only customer in a place, regardless of what I tip.
So basically I would eat there again - if I was local I'd make it a go to, but as a visitor to the city, I sure wouldn't tip 25% tip when ordering, after my experience for sure. I'd considered going back to get pizza for dinner due to pizza reviews, but felt too awkward after the impersonal experience. Long review but I have a lot of feelings about my money spent on food service.
TL:DR Eat there at least once if you are in the area, because your taste buds will be happy, you can decide if your customer service experiences are good personally or not and you want to be a regular/how to tip. read more