I usually am not one to ever make reviews, and I think this may be my first time writing one, but my experience here was amazing getting my car smog checked, super cheap and reasonably priced, and quick service too!! They smogged my car in just 25 minutes and I was hesitant that they would try to fail me, because I hard that's a common theme with all smog shops but they totally didn't, cheap, quick, honest service, I'll be recommending everyone to go here :) read more

Couldn't be happier with this business. Super helpful and went above and beyond to meet my needs after a different body shop in Redding was not helpful at all. So nice to find honest and capable people in this modern society read more

This place is great! I added too much oil and I drove in sand they siphoned off the excess. I offered to pay but the guy sad "No charge."

My family and I have been taking our cars here for a few years now. Can't say enough good things about the guys that work here and the work they do. read more

These guys are fantastic ! fixed my Chrysler Pacifica engine rattle issue after a brief diagnosis. respectful and over the top helpful. Highly recommend read more

Got a check engine light on my truck last night. It was indicating a misfire. 2022 F150 PowerBoost. Called Underhood Automotive this morning at 8:30, Chris told me he could get it in this morning. Arrived at the shop, and before Chris was done with the paperwork, it was already diagnosed as a misfire on cylinder five. Spark plug coil needed replaced. Since I was at 85,000 miles I had them replace the spark plugs also. He told me it would take about two hours and I had nothing to better do so I waited. An hour later I was in my truck headed home. 10% discount also. Great business, great service, great guys. Highly recommend this business. my wife was so impressed with the service. She made them a batch of her famous chocolate chip cookies. That's high praise! read more

Had a thermostat issue on my Chevy Colorado and was directed here from the local Autozone. Very quick and easy service. Diagnosed and resolved my issue with ease. Highly recommend Underhood Automotive!! read more

I took my car to Underhood Automotive, to fix a variety of issues. The customer service there is wonderful. They kept me fully informed through-out the process; and in the end everything was repaired for LESS than the estimate....hundreds of dollars less than the original estimate. That was a nice surprise & I couldn't be happier. They even sent me a text a few days after I picked up my car, to make sure everything was still running well. They will get ALL my automotive repair business going forward, and I would highly recommend them to family & friends. An honest mechanic is a rare & wonderful find. read more

moved from Fresno recently needed help with alternator told my husband to come on by and he could help fully satisfied

They overcharge for their labor, they pad their work orders, and use a text service to "check up on customers" that either does not send Underhood the replies or they simply do not care to answer. How do I know? Because this is the story of how a 31 year old woman with cancer now has her only car out of commission in her garage since as soon as the 1 year mark on their warranty ended, they couldn't do anything to help. We brought our Cadillac (also, do not recommend the brand because I've had nothing but problems with these vehicles; I miss my Audi) in to this location based off a family recommendation who is a mechanic himself. Must be good then, right? Not so much. One of my own friends heard how much I paid for what they did and he cackled at how I got ripped off, and he is a service manager for John Deere in Colorado, so I would hope he knows. And he was right. When we started having problems with the car back during the winter, my partner (who is a former service writer and has been in and out of the car industry) was furious when he saw how they had padded the RO. He was busy with work, so asked me to reach out. My only issue was that I was working full time, was dealing with some major health issues, and we have a 4 year old. So, when they happened to text me around that time, I thought it was perfect timing! I texted "Jamie" back to tell him that we seemed to be having some issues and needed to know if we could have it brought in to be looked at since everything should still be under warranty. But again, I was busy and should have made sure to look back, sure. Fast forward through multiple hospital visits and stays on my part, my partner having to figure out how to be a single parent without me there to pick up the other half, and a lot of behavioral issues because Mommy isn't there to help, and my partner hasn't realized we haven't heard from Underhood. Mind you, this man has now lost 2 jobs because he was more concerned about his family's wellbeing than showing up and clocking in, so he's got his hands filled with finally landing a job that cares about YOU, not just what you can do for them at a low wage, and watching over his family. He against asks me what is going on with it, and I told him I've texted them but haven't had the time to call. He says he will try, but I say I will handle it. I call in and I'm not sure who answers the phone, but he sounded older than myself. He talked down to me, and when I turned the narrative around on him to not be treated like an idiot (I was an Area Sales Manager of the Greater Sacramento Area at one point), and asked whether or not they were going to look at my car since they had never answered their text messages and I have been too busy being in and out of the hospital with cancer, or if I was screwed because of a stupid warranty. He sputtered, trying to figure out what to say. So I asked again "can you help me or not since the warranty is invalid?" And he said "well, no, I guess not." Now, mind you, when I lived in Sacramento, I had an auto shop across the street from me that had a different car of mine for 3 MONTHS, but they only charged me for the initial visit, because they wanted to know why what they were fixing was not actually fixing the car. They ended up moving to a bigger shop because of that kind of mindset. Situational kindness and owning their own mistakes. This place? Yeah, they rely on their location to bring in the idiots that don't know up from down, and lack any common sense to turn a profit. Or the ones that don't want to make a fuss, so they just sit down and take this capitalism crap. I pray for all y'all's grandparents bringing their cars in here. Small town support isn't the issue. It's honor and character. Which, this business has none of. read more

I took my Nissan hardbody for a roadtrip from Oakland to Portland- and overheated in Redding. Bummer scenario... broken down in a town I'm not familiar, and a sitting duck for a mechanic to take advantage of a traveler needing to get somewhere. It was obvious I had cracked the radiator and needed a replacement. First, called my personal mechanic at A.J. Nissan to see what he would charge me for the replacement. Then called Jamie at Underhood for a quote. Not only was the quote the same and fair, but Jamie gave me the guidance to McGuyver things up on the truck for a couple miles to make it to him so I wouldn't need a tow and get there afterhours. By the time I arrived it was 4:50pm, right before they closed. Jamie ordered the part then and there, had it first thing in the AM- and the radiator was replaced and we were on the road no problem by 10:30am. Fantastic. Truck is holding up no problems. I wish he were local where I live in Oakland! The icing on the cake: since we had to make new accommodations to stay the nite in Redding...Jamie drove us to AND picked us up from the hotel we stayed at. Thanks so much Jamie! Such a solid experience with Underhood. read more

Underhood Automotive - Jamie saving the day! - Auto Repair Near Me - Redding, California

Called everywhere in the phone book listed and tbis was the place with most reasonable pricing. Took my truck in they were very communicative during the whole diagnostic process. Even after repairs were performed I had issues with some fraud on my bank account and they were very understanding and worked with while I went through a program to help me get my truck paid out and picked up. They actually seem to care about the customer genuinely even checking in with you on the worked performed after vehicle has been picked up. Cant express how good that feels. This is now my go to place and it should be yours also if your looking for a place you can trust. read more

I made an appointment with Jamie to get a smog test on my Buick. He was ready for me when I got there, did the check, gave me the papers, and I was out the door. Very happy with the way I was treated. Jamie even referred me to another shop for a service they could not provide. I went there with my van and was taken care of. I would recommend this shop to a friend. read more

The guys at Underhood automotive were amazing. They found everything that was wrong with my truck and gave me very good pricing options before they did the work. They got my truck in and fixed in a very short period of time and the work was amazing. I would recommend these guys to anyone and everyone. Thanks guys!! read more

I was super impressed with the service that I received from these men! My cousins auto shop burnt down during the fires this year and I was left finding a new mechanic in town. I called around town trying to get a feel of each shop before I brought my car in to be worked on. Underhood Automotive was the only shop that made me feel as if they truly cared from the min they picked up the phone. If you want honesty, a reasonable price and your vehicle to be taken care of, then Underhood Automotive is where you should be! Mrs. Mitchell read more

This place has a few things going for it. They're fast (same day fast), and friendly (Jamie is a nice gentlemen to work with) for the most part. I've been going there for years now. While I do realize that virtually every mechanic marks up prices on their parts, I've always felt that the markup of their prices is especially high considering the original cost, and Underhood refuses to use parts they don't purchase themselves. Why would they when they can mark them up hundreds of dollars? They claim it's because the parts can't be warrantied by them, and if that's the case fine, but why not give the customer the option? A month before the belt work I had had a fuel pump installed to the tune of $600 dollars. A fuel pump I was charged $427.59 costs that same price at O'Reily's for $249.99. I $177.00 markup seems a little outrageous. That being said, I recently went in for some repairs and was charged about 450 dollars for the work, mainly replacing belts and some of the parts needed to make them run efficiently such as a pulley and harmonic balancer. Not more than a couple weeks later, one of the belts comes off the engine while I'm driving. The problem was, it was the weekend--they were closed. I had to take my car to a place that was open and ended up spending another hundred to get the belt fixed again. When I called Underhood to ask for some sort of restitution for the work they had done--that came apart no more than a month later--, they said they couldn't. They did offer to let me bring my car in to check it out, but the problem had already been fixed by that point by the other mechanic and my confidence in Underhood had dropped considerably (another time after they had done work on the engine I noticed they didn't screw down some of the bolts). The other shop told me the wrong size belt had been used and that's what caused the issue. At any rate, you would think they would have given me some sort of refund but nope. I'm sorry to say that I can't recommend this place anymore unless you have no other choice. Pros: Same day service and the owner is a friendly guy Cons: Parts markup is way too high and obviously they won't do any type of refund if their repairs aren't solid. read more

My car went from broken down and undrivable, to running like a champ in no time! Jaime was very friendly and thorough when explaining what needed to be replaced and why, and even gave me great tips to prevent future problems. The price I paid was more than fair -- this definitely is not the type of shop to charge you more than is necessary. Underhood is quick, trustworthy, and their customer service is top notch. Hopefully I won't need car repairs again any time soon, but if I do, I know who to call! read more

Last night the steering went out in our 2005 Chevy Silverado, terrifying! This truck is our work horse, we need it everyday! This morning we called Underhood and we had our truck towed to them at 10 am by 4 pm we were back in business! Amazing work, fast and fantastic service! They made room in their already super busy schedule and got us back on the road! We have to have this truck to tow our gear without it we are dead in the water. Thank You so much! We give Underhood 10 STARS! read more

While on a recent trip from So Cal to Washington, our vans fuel pump went out. Thank God we found this place on yelp! They not only helped us get back on the road within 24 hours, but the owner took my family and I to the hotel we found, no charge, was super nice and very understanding. I couldn't have chosen a better outcome if I planned it myself. Thanks again Sir for taking care of my family and I..... read more

While driving from Olympia WA to San Francisco CA, my air conditioner went out...it was about 106 degrees in Redding. (Insert obscenity here) I was 13 miles from Redding so I thought I would stop for lunch, and then check the coolant..and buy some if need by at an auto supply store. Initially annoyed because we had recently changed the oil...please don't tell me Firestone forgot to top of my fluids AGAIN! Well after I stopped for lunch...the car was making a really loud noise. Unfamiliar with the area I drove to the first garage I saw. Underhood Automotive. I usually dig private business over chain shops so, I was pleased to find them first. Jamie helped me. He looked at it and said the compressor went out, and its about a 6hr job that he could start Monday. -This was after 3pm on a Friday. (insert obscenities here!!!) Not his fault...it just sucked. Then I asked for the price. $1,200 parts and labor (insert more obscenities here!) Well not like I had 1,200 dollars laying around and I was stranded. I got a rental car to drive to SF. and asked him if he could keep the car over the weekend or even a few weeks until I could come back to pick it up after the repairs....while I find a way to pay for it. He was very nice and said he would not charge a storage fee. He said that he estimated high so there wouldn't be any surprises. He suspected it may be 100 dollars less. We came up with the full 1,200 on Monday and he started the work...then called my husband to say he made a mistake and it would be 1,300.00. for an additional part that needs replacement Oh geeze that sucks, but okay. So my husband found another hundred to move into our account....then Jamie called again saying, "oops I meant to say 1,366." So my husband said um...no. (Somewhere in between he had called me and quoted 1366. So maybe he forgot he told one of us but not the other?) So he agreed to do the job for 1,300. My husband thinks he tried to get more money because our car was stranded. I think he just made a mistake. Lets take a poll! All who think I am right message me. All who think husband is right message me. I'll display results as they come in. *you know you are on my side ;)* By Tuesday the car was finished and I drove from SF to Redding to get the car, then back to SF. Yeah. that sucked. C'est la vie. Car working great Air conditioner working great. Would I come back? Definitely. Great work done, and they were so kind...and nice enough not to charge a storage fee, and were willing to keep it several weeks if need be! Awesome! Oh yeah they have Wifi! Poll: Catherine is totally awesome and Jamie is one heck of a guy! : 1 Catherine is a pollyanna and Jamie in it for the business! : 0 read more

However trite or cliche terms such as "fast, friendly service," "reasonable prices," or "I would highly recommend" may read, those particular words and phrases, do in fact, perfectly describe my experience with Jaime and his crew at Underhood Automotive, Inc. And while their mechanical expertise alone would have been enough for a wholehearted recommendation, it was Jaime's willingness to breakdown and explain what needed to be done with my car politely, professionally, concisely, and without confusing jargon that earned Underhood Automotive my repeat business. read more

Recently my Camry went in for the last time. Jamey and the crew were so helpful. They made the final decision to so easy. In facing a difficult decision Jamey did me a great service. Thank you. read more

Thursday morning I called to get my pickup in to get the timing set. All else was good. They wanted to wait until after the 4th , Tuesday. I told them I couldn't wait , it is imperative that it be done that day so I could get to work Friday. They agreed to do it, I had the pickup towed in .I called to check on the arrival, it was in and they wanted to do a 30 -minute diagnostic, I agreed. They close at 5 and I hadn't heard from the at 4:45, so I called. They said they couldn't get it done and wanted to hold it until Tuesday. I told them no I need it for work on Friday. I will pick it up. I arrived to settle up . He said they had pushed the pick up out (nose toward the fence). After much hem -hawing staring at the computer,Jamie said he wouldn't charge me (for doing nothing.) I made it very clear from the beginning ,that all I wanted was timed. , nothing else. I went out to start the pickup, which by the way was running when it left my house on the tow,truck. The battery was dead. So I went home got my power pack and went back started it and took it to another mechanic He had it running in a couple of hours. I tried to call this morning (Tuesday)to see why the battery was dead and to let them know that I got it taken care of ok. They put me on hold waiting for Jamie to take my call. Nope, he didn't come to the phone. After about 10 minutes. I did hang up. Guess they knew I figured out their game of draining a new battery in order to make me wait until Tuesday All they had to do was tell me from the beginning that Tuesday was the only time they could do it. I would have taken it to another mechanic and not wasted a whole day off work waiting on them. That dirty trick really will cost you ,Jamie. Pam read more

Jamie and the crew are so knowledge and trustworthy! I am new to Redding so I am happy I found a mechanic I can trust! Jamie explains what is wrong with the car and gives great advice! read more

I've been in several times getting work done on my truck. They've always worked with me and the owner himself gave me a ride home and picked me up when it was done. :-) Which is a huge help since I'm an incomplete paraplegic and a single dad. read more

Jaime and his team are honest, reliable, and helpful. They always take the time to explain what they are doing in terms I understand.

Underhood and Jamie fix every car myself and my family owns. He is reliable and honest! Great work he and his crew and wonderful mechanics! 5 stars Jamie!!!!! read more

Jaime and his crew really took care of us, again. This trip we brought in our Suzuki XL7 because it was idling very very high and wouldn't go into gear correctly. Jaime did not try to upsell us on anything and, in fact, was able to simply clean the part (sensor) causing the issue rather than selling us a new $200 one. He's always looking to do what's best for the customer and not just line his wallet. We've taken a couple of our other cars into him in the past, as well, and gotten the same great treatment. Thanks again! read more

We had an appointment for a smog check. We were in & out in approx. 15 minutes. Wow! What great service. While we were there, another customer came in, their brakes went out on their van, on their trip back to Washington. The owner offered to take them & pick them up from their hotel here in Redding, when their van was ready. They were going to do everything they could to get the van repaired as soon as possible. That's what I call, going the extra mile. I would recommend "Underhood Automotive" to everyone one who still believes in getting good service. I'll be back in March for smog on my other vehicle!!! read more

Needed a smog, took my car in here. The owner and staff I met were courteous and friendly. They did a fantastic job and the price was very reasonable. I will definitely be taking my car back here in the future and I'm telling everybody I know. read more

took my truck in for a clicking sound when starting and told them to tighten belts. I was there at 800 am. I was told problem fix come get it at 1pm I was chargerd $101 and the clicking was still there. So they charged me for tightening exhaust bracket and tightening belts but the clicking was still there (problem not fixed) 3 of their techs couldn't figure it out. Our company truck is there too but that will change very soon and never to return. Ps If your trying to right a review on their page It wont let you write Bad reviews (so probably fake reviews ALLWAYS check yelp first . I had the similar problem with aamco transmissions. the good news i won a law suit against ammco. these guys are just lucky it was 100 they took me for. just not enough to go to court over. Court fees $65 read more

I went in to get a bad wheel bearing replaced. I decided to buy my own part to save and just have them do the labor. The mechanic was friendly and fast, in fact he finished the job in less than an hour (although this shop charges by the inflated book price so I paid for 1.9 hours). The problem is that the machine shop decided my hub was bad too. The guy who runs the front said he could get parts together since the machine shop was next to NAPA so I decided to go with the parts they ordered. When the old hub came back to the shop I thought it looked fine. He tried to tell me that it was bad, that he had to go by what the machine shop said, and that he had not marked up the price of the part anyway. Turns out the hub was fine. 2 shops told me so and the machine shop admitted that it was just slightly worn. It is sad because I paid for something I feel I shouldn't have. I went back to Underhood to see what the front (so called christian) counter guy could do since I bought the parts from him. Apparently, coming in to ask is a huge insult to him. I was berated and "how dare I try to bring in my own parts", besides the point since I ended up buying the parts from him anyway. He was verbally abusive, shouting and refused to talk to me about the actual issue. He kept asking me irrelevant and inappropriate questions and ended up calling me a "cheap stupid @#&!*". I was never actually given a written work order estimate which is against the law. I was also charged to dispose of the parts I took with me. Beware. This front counter guy will rip you off if you let him. He belongs somewhere away from the public or in anger management. My front end seems to be good though. Too bad about the unnecessary hub expense and waste not to mention the horrible way I was treated. He will chase all the repeat customers away. read more

this is the only place I found in Redding where you can make an appointment online. also has awesome customer service sweet location most of all I was in and out with in an hour. read more

Excellent place; honest management, will let you know when a fair estimate will be exceeded and prioritize the extra cost in an above board way so the customer can participate meaningfully in the final decision. They fixed the front brakes of my 2012 Focus at a cost lower than at a regular Ford dealer, the other end of an efficient line of communication to get parts ASAP. read more

Tried to get smog here after doing it here 2 other times. They would not do it because they seen wires that had nothing to do with the performance, and were Cal compliant. After recommending many customers to them, I will not ever go back. They said they just wernt sure or comfortable about the wires. I would think if you did this for a business you would be sure. read more

I liked this place for a couple years until six months ago. I am a disabled veteran. I took time on Veterans Day to try to get work done. I had an appt. Mechanic told me to come back later. I did . Got heater fixed and got new handle for truck bed. When I asked about the bill I was told not to ever come back. CSR BS Biology read more

My "service engine soon" light came on so I phoned Underhood Automotive for a quote on a diagnostic test. Best quote in town! However, my light then went off I called to cancel the appointment and the man said to bring it on up anyway and they'd take a look anyway and if there was a problem then we'd talk price to fix. I had no problem so the diagnostic test was comped. I will definitely take my Ford Escort back to them if I have any further warning lights come on. Their service is honest and friendly - just the way my grandfather's auto shop was run. read more

I went underhood automotive to have a water pump replaced and all the water hoses replaced.before any work was done I told the sevice guy that the compressor was bad on the air conditioner and that it not hooked up so dont hook it up guess what they did they hooked up while at home I recieved several phone calls from underhood trying to sell me an air conditioner job for 1800 dollars.I told underhood I knew the compresor was bad and it wasnt hooked up to serpentine belt when I brought my car in so dont hook it up I stated this to underhood several times.also undrerhood broke my ignition I had to take it to talor motors to get it fixed it cost me 479 dollars to fix undehoods mistake and its gonna cost me another 300 dollars to fix my serpentine belt.I took my car back to underhood to take the belt off the compressor and the called me a liar the belt was always on the compressor.underhood does not stand behind their work and also will prey on your fears try to sell work thats not needed .a 500 dollar job will cost you in the long run if you go to underhood auto inc. To fix their mistakes.learn from my mistake and save yourself money time stress and agravation.do not risk your vehicle at underhood automotive.I write this complaint because I dont want anybody to go through what im going through right now im going file a complaint with the better buisness bureau .im going to sue them in small claims court.all this just because they wont take my serpentine belt off the compressor an easy fix for them.now im forced to sue underhood for their mistakes stress agravation I will sue underhood for the max in small claims court 5000 dollars.for putting me thru hell .SO DO NOT RISK YOU VEHICLE AT UNDERHOOD AUTOMOTIVE INC.UNDERHOOD DOES NOT STAND BEHIND ITS WORK . UNDERHOOD WILL PREY ON YOUR FEARS.UNDERHOOD WILL COST YOU THOUSANDS FOR A 500 DOLLAR JOB AND UNDERHOOD ARE LIARS read more