I have been meaning to post this review about Anderson Automotive for some time - but I forget when I pull out of the parking lot! Every time I have stopped in with a problem or a question, everyone has been so accommodating and helpful. There are so few places with integrity these days, I feel Anderson is overdue for a nod. I am a frequent traveler, and never know when I need a last minute service or repair. I have brought my car here for years. They evaluate fairly, and they do necessary repairs in a timely manner, always while considering the customer. Safety always comes first. There is no question in my mind and have complete trust in Anderson Auto. This is a top-notch facility, well-run and well-trained mechanics. read more

Good reliable service. Bit expensive, but you get what you pay for. They worked on our 2016 Accura and on my Classic cars read more

Simply the best.., So honest and trustworthy.. top notch customer care, I know so many people that trust Anderson Automotive to keep their personal cars/ trucks safe and running well as do many businesses in Anderson , Redding here in NorCal. They know your name they really care.. Anderson Automotive takes care of your vehicle and most importantly they take care of you. read more

I highly recommend. They are trustworthy and I feel confident that they are honest and doing the right thing. They follow up quickly and let you know what is going on with your car. They also send reminders for service so i never forget my oil changes. Staff is nice and they also have snacks. I love snacks. read more

When I brought my van in, my air conditioning was working. After I got the van back, almost a week later, the A/C was no longer working. I called your shop and explained the situation because I was concerned that something may have been left unplugged during the alternator repair. I was told that it didn't look like the A/C had been touched and that the person who worked on my van would call me back. Unfortunately, I never received that call. Since I needed my A/C working, I took the van to another shop to have it inspected. They found that something had simply been left unplugged and that the A/C needed to be recharged as a result. I had to pay out of pocket to have this corrected. read more

Excellent customer service, very professional I have used them for quite a few years.

I brought in a Volvo I had just purchased from someone on Craigslist. Unfortunately the alternator died on our family road trip. The Anderson automotive team was super helpful and gave a lot of guidance. They also helped fix a pesky electrical issue and stood by their work. Not only did the car work so we could finish our road trip but also the team was so kind in the process. I highly recommend Anderson Automotive. read more

They go the extra mile! I originally brought in our truck for an oil change. They never tried to upsell me anything I didn't need and had the oil change done in 30 minutes. Their service was so polite and prompt that I brought in my sedan. Same excellent service. Would highly recommend! read more

This may be a long review but I think it's important to praise where it's earned as well as be honest in the negative feedback where it's earned. Here is our experience. First interaction was great with my husband, We got a second opinion we were given an itemized recommended list of things to do for the vehicle as well as prices. When we called to ask when we could bring it in to have the items done that we decided to move forward with we were told bring it in 7 AM the next day which we did and then was asked if it could be left overnight if needed we said that was fine, but it could only stay one night because we have children And work that is outside the hours of their open hours. We were told OK so we left it overnight the next afternoon we got a call again stating that they wanted to keep it again because they hadn't even gotten to it. My husband reminded them about the previous conversation that we could not leave it for two nights and pleaded with them to at least complete the alignment so we can get the car back that day and then we could reevaluate the transmission service and the brake replacement at another time so they weren't overloaded by the work . After a phone conversation with the manager who had given multiple reasons of why he was behind and wasn't sure if that was gonna be doable he did say that he would have him pull it in next to do the alignment so we can get it back that day which we really appreciated. Unfortunately, there was a miscommunication in their end when we dropped it off and their employee Rob, did not communicate to us that these services may likely take them days and days to complete. We were not told that it would take multiple days, which would have had us adjust our timeframe on leaving it for the work to be done. we were told possibly one overnight at the time we dropped it off and that was it. Then the manager calls a couple of hours later telling us that it was ready and they had done all of the work that we had originally authorized before we called and essentially revoked that and just asked for the alignment so we could get it back because we needed it , which was replacing the rear brakes, a transmission service, and the alignment . After all the mishap, we were grateful to have at least had it all done and had the car back and we appreciated that they were able to move things around to get it taken care of that day because we definitely needed it. We left satisfied that day, in a bind they made it work and we got the vehicle back as needed. Fast forward less than a week and I pull out of my garage and one of my brake clips is on the floor so that was concerning and upsetting as this is our primary vehicle that we drive our children around and as a business that preaches about how seriously they take safety concerns with their recommended services, etc. to have compromised the safety of my children and myself by either not installing the brakes correctly having a faulty part or whatever the case was, it was deeply concerning and upsetting as a parent. So immediately take the car back and talk to manager, who admitted that he didn't even know what the brake clip was that we brought with us which surprises me considering he's a manager at an automotive business. They did take it back to the bay immediately to lift it up and evaluate the issue and replace what was necessary, and we appreciated that effort greatly as well, but the trust had already been compromised throughout the entirety of the interactions for this service. My husband waited as they did the work and the manager did offer to comp us another service like a coolant flush or something, but unfortunately the damage to our trust feels irreparable. They did make a great effort to fix this negative interaction, but The indisputable fact that they gave me my car back compromising safety is a big reason why I will not be back and why I cannot in good conscience recommend this business . read more

Super friendly, clean lobby, timely just to start. I don't go to a mechanic for all that fluffy stuff but it is the icing on the experience. They don't just do an inspection and say what's wrong, they photograph it and show you. I've been to alot of shops it's refreshing to find one I trust again. Thank you. read more

we got our truck smogged and had the oil changed here , they were very professional, they did what they said they would do in a timely manner. we will be using them again and I highly recommend them, they are friendly and professional and just might become our go to mechanic in the future . read more

I gotta say right off the bat that this place is TOP NOTCH! my family and I just moved up state and noticed we were having an issue with our charging system potentially, sure enough it was the battery. I found out about Anderson Automotive through my IG account and I'm glad I did because we now have a place to take our vehicle to get pampered. Jake helped me and was a champ. If you haven't already and live in the area or not you gotta bring your car to Anderson automotive because they truly care and their customer service is far and beyond any service I've ever received and the value you get for the work is un heard of for me. Keep up the great work Anderson Automotive!! read more

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The employees at Anderson Automotive ALL look out for the customer. I was totally at peace knowing all will be well on my vehicle. Thank you everyone, you are amazing!! read more

Car runs pretty darn good! They are very good at finding everything that's wrong...They also listen to you

I really enjoy coming to Anderson Automotive, for their friendly people that work here and their very professional service they provide.

Cant say enough great things about this place. I went in when I accidentally cross-threaded and snapped off a bolt while changing the thermostat on my daughter's Nissan versa note. I was kicking myself for doing this as I can do most "easy" jobs on our cars. This one bolt didnt go in as easy as I thought and I was stressed. I stopped in and explained the issue to the service advisor and they made me feel at ease and to have it towed in. They took a look later that day, called and gave me a quote and said they would get it fixed. Although it did give them fits (bolt had to be drilled out and re-threaded to add a stud), they fixed it! Such a huge relief and weight off my shoulders and it cost me less than what I thought it might. Kudos to the tech who fixed the issue and the great service people I dealt with throughout the process! Cant thank you guys enough! This shop is 5-star from the moment you speak to them to the moment you pick up your car! read more

I have used automotive for many things I needed for my car and today I went in for a price of tape to cover a fill hole on my car and they told me they do not have any in shop with out even asking the tecs read more

Anderson Automotive is amazing! I had been looking around town to get some services done to my vehicle and they had the lowest price in town with a complementary vehicle. They also are honest, locally, owned and operated by. I believe a husband and wife. My car overheated and broke down on the side of the road on the way out of town and they called around and got a tow service to me for the least expensive option. This business is absolutely amazing. These guys and gals are so great especially beef neck Talk about honest quick thorough and informative. Thank you thank you. read more

Anderson Automotive - Complementary car service, while mine is getting fixed! - Auto Repair Near Me - Anderson, California

My alternator light came on while i was driving from LA further north, so I stopped by this shop to get it replaced on my drive up. I was quoted $944 to replace the alternator. I was told that this was for the alternator itself, and for two men working on my car for two hours. I sat outside (the waiting area is closed due to coronavirus) and watched my car sit in their workshop unattended with the hood up for 1.5 hours. (The guy at the front desk had explained to me that the engine needed to cool down before they could work on it so I wasn't upset about this). I used this time to do some quick research regarding how long it usually takes to replace an alternator in my car (internet said 2 hours for one mechanic and the shop I usually go to said 2 hours for one mechanic, and my dad, a former NASCAR driver, said 2 hours for one mechanic) The shop I usually go to specializes in German and European cars and is in Santa Monica (LA) where labour costs are usually higher significantly higher than most areas; they quoted me $675. The auto-zone down the street from this shop told me to expect to spend $500-$700 when they referred me. I saw a man working on my car for maybe 30 minutes total, and then another man sat in my car on his phone for a few minutes (without wearing a mask). The guy at the front desk took my car out on what I assume was a short test / check drive. He did not wear a mask while in my car. *I understand that masks are not required in this county but it seems like a common courtesy that should be observed. When I went to the front desk to pay (after witnessing 15 minutes of work on my vehicle) I was told that the total cost was $930. I asked for an explanation and his answer abruptly changed from two hours for two men, to three and a half hours for one man. When I asked why it was three and a half hours when my car had been worked on for less than one hour, the guy told me that "this was just industry standard". If that is the industry standard then why did he quote me for two mechanics for two hours in our previous conversation? And why did two other mechanics quote me a price that was over $200 cheaper? I asked him to put it in writing that he was charging me for 3.5 hours when my car had on my been worked on for less than one hour, at which point he threatened to remove the new alternator and put the old one back in, which would have left me stranded. I'm a 27 year old female who didn't raise her voice, swear, accuse him, or threaten him at all the entire conversation. I simply asked for a reasonable explanation for the charges to be put into writing on my receipt. In the same minute of conversation, he said that I was being aggressive and that he felt threatened. This grown man said that he felt threatened by a woman who was simply asking a question. He demanded to speak with the shop I usually go to and I explained to him that it was after 5 and that they were closed. He went on to say that he was actually charging me for 3.5 hours of labor because the mechanic who worked on my car was a "Volkswagen expert" who had "special tools and equipment" that allowed him to fix the car faster. I asked if his hourly rate was more expensive because this man was an expert, and I was told no, and fed the same line about 3.5 hours being the industry standard. *at the suggestion of the man who "helped" me, I went to another high end auto service shop in Santa Monica to get a quote. They quoted me $600 after looking in their system and said that it was absolutely not industry standard to charge 3.5 hours of labour, and that industry standard was to charge based on the labour that actually occurred, not the hypothetical average. His exact words "that shop tried to scam you, I'm glad you argued with them. It makes me sick that shops like that exist". Eventually this man told me he was just going to "discount me for two hours of labor since that's what it seemed like I wanted". Please note that I did not ONCE ask for a discount, I simply wanted it in writing that he was charging me for 3.5 hours of labour despite my car being worked on for less than 1 hour. And FYI; he didn't discount me for two hours of labor - he discounted me $200, when he explicitly told me labor was $125 per hour. TLDR; A staff member at this mechanic tried to charge me an extra $250-$300, gave three separate excuses for the overcharge when politely asked about it, accused me of threatening him while simultaneously threatening to remove the new alternator and strand me 400+ miles from home on a Friday, refused to provide an itemized receipt that explained the charges, and then gave me a "discount" that was $50 less than what he had just promised. Oh, and the cherry on top of this whole experience? The new alternator that the "Volkswagen expert" installed failed after I drove it 200 miles. The owner's response doesn't justify his actions or even provide a reasonable explanation for his behaviour. read more

Anderson Automotive - Update responding to owner's response - Auto Repair Near Me - Anderson, California

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I was in the automotive repair business for 30 plus years and Anderson Automotive is the kind of shop and personal that I would like to be a part of. Very friendly employees, Very professional and knowledgeable office personnel. They know what needs to be done to solve your problems. They complete the job when they say they will. Their shop is very clean and arranged for maximum efficiency. read more

Took my car in for smog and a small air leak, neither was completed, still had to pay $55.00 for a smog that was never done. Air leak needed further diagnosis. read more

We had a problem with our SUV while driving north on the I-5 from San Francisco to Oregon. After calling a number of shops along the freeway, we went to Anderson Automotive. From the beginning, they were wonderful and accommodating. They diagnosed the problem, obtained the necessary part, replaced it, and got us back on the road in 2.5 hours. It was all very impressive, especially that the mechanic worked through lunch to finish the job! If I lived in the area, I would definitely go to this shop. read more

I came in for an oil change and smog test. I relocated to Redding recently from the Bay Area, and have never received such friendly, quality, and timely service. Jake took his time to make sure I had everything I needed, and I was very comfortable in their waiting area while my service was completed. I cannot recommend them enough. Thank you for the wonderful service! read more

Place is a complete rip off Took a truck in that wasn't working. They diagnosed it and I spent $1,200 supposedly fixing the problem. They said the truck worked great. Went to go pick it up and it barely ran. Took it back to them. They charged me another diagnosis fee of almost $150 And then set it needed spark plugs and a coil and would be almost $700 Took the truck back home. Went to the auto parts store and fix the truck for under $75 These are the types of people that should be ran out of business for their dishonesty Shame on you. Anderson automotive read more

Finding a good mechanic is right up there with finding a good dentist, in my opinion . We first used Anderson automotive when we needed a smog on one of our vehicles and were so impressed with their service that they are now the only auto repair we use! They are very professional, honest and fairly priced Always a good experience with these folks read more

Normally I would give this place 5 out of 5 stars. I have been coming here for the past couple of years or more and have always had great experiences. Went last week to get a smog test and it appears that the owner (Nick J) is the one who helped me check in. I also asked him if he would be able to make transmission recommendations for our other car that has 100,000 miles on it. He said no problem. A little while later, another man came out of the shop to take my payment. I tried to get Nick's attention, as he was engaged with another customer, but he would not acknowledge me, so I told the other employee that I needed the quote Nick had promised me, and would they please just e-mail it to me. That was almost a week ago...and so far, nothing has shown up in my email. Wow. Either you want the business or you don't. read more

Took great care of our expedition , had extended warranty work done 2 separate occasions they made it very easy to handle .

My mom took her Car there to have the Air-conditioner Refilled.. how ever instead of doing what they where hired for they took the car to evaluate every thing wrong with it, car has a wobble that gets bad after 60mph instead they took it to 70mph!!! the car now pulls to the left, but they put that as part of wrong with the car, I already knew it needed bushings ball joints etc but that is not what they where hired for they where hired to check the air conditioner and charge it, instead my mom paid them the same price as checking and charging the air conditioner for them to joy ride it to see what else they can charge her for!! now they wanted to charge her $1200 for the air conditioner, I bought the parts $60 + 10year warranty guessing another $70 for the coolent, this is why sons that know how to work on cars don't let there mothers take there car to a Mechanics shop!! Lesson learned read more

I've lived in 5 states and owned just as many vehicles and this place is hands down the best!!! I'm new to Anderson and wasn't sure where to go for routine auto care. I made the right choice! They are amazing, they show you what happened to your vehicle on the computer during the service. Very reassuring. Customer service is 5 stars. Don't let the amount of vehicles in the bays detour you, my oil change was done with an appt in 1 hour. Plan ahead and make appt's!!! If I could give 10 stars I would. And that's saying a lot! read more

Great people that provide incredible service! They are honest, efficient, and moderately priced. Nick really cares about his clients and goes above and beyond to make sure their expectations are met. Check them out, you won't be disappointed by this shop read more

One of the best experiences I've ever had when it comes to automotive repair. Very welcoming, up front with expectations, and a quality repair. read more

My truck is running amazing. Thank you for your help and great service. The communication, knowledge, and respect for your customers shows.

Amazing service. Amazing staff. I would most definitely recommend Anderson Auto. Been going here for years and many more years to come.

My husband and I have been taking our automobiles here for the last 3 yrs. They are polite, friendly and always less expensive than the dealerships. They always can get us in and we have never had a problem with the repairs. A great people! We highly recommend them! read more

I had breaks done on our explorer they did a fantastic job and because I had to wait for it they went above and beyond to accommodate me and they are just all very nice. read more

Like that they do a thorough inspection and show me any issues as well as sending them to me with photos.

The staff is great to work with. Very friendly, knowledgeable and explains everything to you. Very honest and upfront with everything they do. WOOOOW they have loaner cars for you if available. Only auto shop to do this. That's how must they care about taking care of their customers. NO ONE WILL WORK ON MY CARS BUT ANDERSON AUTOMOTIVE!!!!!!!!!!!!!! Bert M read more

Got reimbursed for lack of communication. Great people though and they will also provide a vehicle for you free if charge if need be

Best auto shop I've found in the north state! Head mechanic Kyle is the best! Highly recommend.

They lied about there not being any oil in my car, the level was exactly where it was the day before I took it to them. The tech who called me about the oil issue told me I didn't know how to check my oil, I had been checking and changing my oil myself for 40 years, not stupid. Did my own minor repairs but I cant anymore. Then claimed it had quite a few fault codes and wanted to grossly overcharge for a compression test. I have talked to a few people that have been taken advantage of and it needs to stop! I have no clue where you came up with info that my oil had not been changed for 23,000 miles, do you seriously think it would still be running? Not sure where the window sticker went that showed it was changed in April 2022. You evidently thought I was a stupid blonde that would just bend over and take it, NOT! read more