I hate being put in a position where I feel like I need to complain, but I'm going to because this is Yelp and EVERYONE WANTS MY OPINION. And because I've been to Tony's 3 times and I know they're food is great, but they really need to work out a few kinks! I plan to update this star rating later but want some visibility first, and it's not like this will tank the rating.
So my third visit is where things got stupid and prompted this, but they're easily fixable. Here's my novel, keep this in mind for your visit.
-Go with family, we sit down, I go get a menu from counter for them to look at.
-Lady on register comes by and asks about drinks, and I explain we're not sure what we want and I'm going to order at counter and get everything taken care of at once.
-We decide food and I make it up to counter before people come by again.
-Order a combo meal and a couple apps, say I have their coupon for a buy one burger get one free up to $12.
-Order my burger (21: ultimate rattlesnake), clarify what another burger is since the menu doesn't say (27: chela double cheesy bacon burger), and order that one. Both are 12 bucks, that makes sense with the coupon.
-Get rung up, sounds high, I ask if that includes coupon, no didn't put it on, applies coupon. I pay.
-Fill up our waters, sit down, they bring apps, we start eating, bring out burgers (which we then have to get up anyways and go dress ourselves), but the chela has only one patty and no bacon.
-I bring it to counter, guy puts it on window and asks for the patty and bacon.
-They bring out fixed burger.
-Employees (cashier, manager, and Tony) are now crowded around register looking over receipts and looking at me back and forth.
-I, obviously noticing this, get up and go over there and say if I was rung up wrong I'm fine paying the difference, Tony tells me go ahead and eat and they'll figure it out.
-They disperse, cashier comes over and brings me a fresh bill for 4.50 and tax for the extras the cooked up. Excuse me?
-My first receipt is not itemized, so I get up and go back to counter where we look over their full receipt. Looks right but supposedly she deducted the combo burger. No that's not how this works.
-Manager comes by, talk with him, he's confused but gets where I'm coming from I guess and he goes to back to talk to Tony. Tony comes out and clarifies we're all good.
-Now I'm flustered by having to deal with this in the first place, I finish meal with family.
-We try to clean up after ourselves. There's no trashcan. So now we're shoehorned into this weird service model again (or is it just not thought out...?). So I can leave my trash all over the table, or I can stack everything up and take to counter. Which I do, because leaving all the trash isn't cool. But that shouldn't be our only options. These are plastic baskets with paper liners, just give us a trash can and let us take care of it.
So really at the end of the day, just run this place like a nice burger joint please, not a half effort restaurant. I just want to come in, look at menu, order my food, pay for food, take my styrofoam cup and fill it with a drink, get my food, put stuff on my food at the condiment bar, eat my food, throw my trash away, and leave. Like, I dunno, Fuddruckers.....
And make sure employees don't jerk me around on coupons or at least have the sense not to come bring a customer some BS extra bill for something less than 5 bucks when you messed up in the first place.
Previous visits:
First, it's empty, I just want to try the onion rings and fried pickles to go, Tony hooks me up with a split order since it's quiet. I pay for them and my ranch (which drives me crazy when places charge for ranch, but there's a sign up so it's not a surprise). All good, pickles are salty, but they're pickles. Yay, I'm a fan.
Second, I call ahead and talk to Tony. Order a burger combo with onion rings to go (because I've read the reviews where they try to shoehorn in waiter service) since I'm by myself and I can eat in my car just fine. However this proves difficult because though I asked the toppings, they don't actually put them on the burger. Why not? So now I've got to try and dress my burger in the car. Lesson learned, next time ask to put them on, but I feel like that should have been at least offered. Still though, food was very good. Yay, I'm a fan. read more