Great food better than Harold's chicken shacks!!!!!

I have purchased rib tips twice and the meat was over cooked and tuff was unable to eat!!!! Dam won't get me again

I love they BBQ wings I buy some every chance I get and the bread comes with it I might buy some more today#uncle Remus

When I say, I am so impressed with Uncle Remus....I AM!!! Will try and make a long story short?! I placed an order online, the order was not submitted (so I thought) so I went into the store ordered more food, which of course was more than my online order. Everything was fine until I saw my order online actually was charged.... I was charged twice! I immediately called the store. After talking with several people (Aisha, Tasha, Lamont) I then spoke with Chris...all the employee's we're kind, considerate, helpful and great assets to this establishment!!! Mr. Chris refunded the order I placed in the store (which was $13.00 more than my online order!!! I was shocked in a great way. Uncle Remus continue to represent OUR beautiful black people the way you do!! Customer for LIFE!! If I could give more than 5 stars, I would!! Thanks again!!! read more

Moved to Phoenix and came home for my baby shower and uncle Remus was as great as I remember! Hot fresh chicken, fast service and no issues. They get a bad wrap but dont allow a few unfortunate experiences to rob you of a great tasting, long standing neighborhood FAVE since I was a little girl 20 something years ago!!! Westside's finest read more

Best chicken hands down! It is very flavorful and the sauce is the perfect compliment. If you need to reheat any left over chicken later, it remains crispy even under the sauce! Pure love. I have been told multiple times that Harold's is better, however I disagree. Living in the medical district the closet Harold's was on Western, and it just didn't compare. The neighborhood can be a little sketchy, but just get your chicken and go because the food is well worth the visit. They also have really good fried okra. read more

Best chicken delicious. I drive from the suburbs to get this chicken reasonable prices . A little slow but wee worth the wait

Delicious! I ordered a 12 pc. Wing with mild sauce. There was a perfect amount of sauce and the food was hot. I ordered and waited and prep time was about 7 to 10 min. The chicken is crisper than others I have had. Think thick crispy batter read more

Eat up bring a friend you will love it!!!! Best chicken and sauce in the city! Harold's who??

This is the place to get good chicken. Right here is the place on the westside its well worth the drive.

Ghetto, Ghetto, Ghetto. Screwed up my order... then refused to honor their promise to resolve it with my next order. We are treated the poorest by our own people. read more

This is right up there with Harold's. But here it comes with biscuits! Very very good food. Awesome atmosphere.

The chicken was GREAT! I have no complaints whatsoever with the chicken..the saucy chicken was finger licking good and tasty down to the bone. I ordered fried okra and got fries...no biggie...they have limited parking and you can't call in your order after 3pm unless it's over $35 FYI read more

I haven't been to the actual store, but my friend is a huge fan and she got me a box of fried chicken wings for the first time today. Even though they were cold, two hours old, and reheated, they were still awesome. The sauce is amazing -- it's like a mix between sweet and sour and BBQ. SO GOOD. read more

One of our favorite spots for wings and catfish....mmmm going tonight. Been going here for years. Great hours. Now that we live in city easy to get to more. read more

I hate going to this place because of the location but nothing has ever happened while there and I must admit sometimes I get entertained by the customers. The wait time can be long. It's usually crowed but I know why. They have the best chicken ever. So it remains one of my favorites. read more

Good wings, love the sauce! But took an hour to get my food, which was only a 6 piece wings w/ fries. I'm glad that the employees were friendly & patient. read more

This is some of the best fried chicken in Chicago..I've never been disappointed...Not always a quick in and out so plan for that. But if that's the only problem I can live with it. Grabbed me a couple of loose squares while I was there as well..So win win...Highly recommend. read more

Love Love Love Uncle Remus. Calling in your order first is highly recommended. The sauce is to die for! And I love the fries!

Lengthy wait. Definitely call ahead. The food is always fresh and warm. It can get overcrowded on weekends when larger volumes of people come to order and have to wait inside the small area for their orders. Love their mild sauce. read more

Definitly some of the best chicken ive had in chicago. The dude at the counter was super polite, kinda surprised to hear reviews of them being rude. 2 meals, with drinks only 10 bux! Great chicken, amazing price, excellent mild sauce. The hot sauce was pretty basic but ehh, still flame. U gota wait a lil while for your food but its made to order, what do u expect? Beats harolds any day of the week, guarunteed read more

Food was good, mild sauce ummmm I've had better. Told then sauce on the side and I open my bag of goodies and everything from my fried okra, fries and bread had mild sauce , chicken was good tho. read more

Nasty. The wings I ordered today were the worst wings I've ever tasted. The mild sauce was just bad and the chicken tasted overcooked. I only ordered 6, but they were $10. A complete waste of money, will not return to this location. read more

So here is a few tips: DO NOT call and place an order they won't pick up and IT DOESN'T MATTER if you called the food WON'T be ready! DO NOT order online AGAIN THE FOOD WON'T be ready! Walk on wait in line and place your order. Then wait and wait and hour or so. All GrubHub orders will not go be priorities they don't care. The place is run down dragged and smells like dead dreams and off brand disinfectant that was mixed with sewer water. The food is plain no season because the (barely) splash mild sauce on everything. Uncle Remus is a fictional character just like their manager and their customer service. If you got an issue get a refund is their policy. It won't change if everyone keeps giving them business. It's dry and I watched several times people go in and out the kitchen without washing there hands the place is falling apart and the kitchen looked gross. Just don't waste your time and demand better service and at least a clean place to pay to eat. read more

ok so this is the best place to go when you want some chicken with good sauce, i go to this location specifically for their grab pan, which is 10 pieces of chicken, bread and fries for about 11 dollars, i love it. now dont be scared because its in the hood, they wont bother you read more

Oh yea...this chicken gives me goose bumps just thinking about it. After I moved from the Southside and broke up with Harold...I didn't think I'd fine anyone better, but then a friend introduced me to Remus. I must admit, I was skeptical at first. His neighborhood is a lil rough, but once you get pass the DVD & Loose Squares guys standing out front, and have a little patience, cause it's gonna be a wait...you're be introduced to your new uncle! read more

They got a new set of hood boogers working at the central location again. The level of attitude makes no sense. I called to ask if my order was ready before I walked in because there are times when pick up times are a little off and was told my pick up time was on the email so I was like the times are off at times but was put on hold while she supposedly checked on the status of my order. After being left on hold for about five minutes, I pulled up and walked in and the lobby was literally empty. Funny thIng is, my food was ready so she was just being a bitch because she is upSet with life!!! I asked why leave me on hold instead and she pretends she forgot I was on hold and then lied and sayS she was waiting on customers. THE LOBBY WAS EMPTY AND CHARMAINE I KNOW YOU GOT CAMERAS SO CHECK OUT THE INTERACTION so you can assist your employees with CUSTOMER SERVICE ETIQUETTE or send the employees over from the Broadview location because they are ALWAYS PROFESSIONAL!!!! read more

can I get 6 wings, fried hard, salt & pepper, w/ extra mild sauce, oh & no mild sauce on the fries???? i love that chicken!! sometimes I wish I still lived in chicago just to get some uncle remus :-( read more

Fried chicken in my favorite food and literally this is the best chicken I've ever had. It's that sauce!! This location is carry out only which I didn't realize so we ended up just eating it in the car which is definitely hard because your fingers will be sticky!! Expect to wait a bit which I don't mind because you know you're getting it fresh! Also, don't park in the parking lot because there is a sign that says you might get towed. We came on a Wednesday and they had a 6 wings deal and then we got a two piece dark in addition. It was all delicious but I preferred the two piece over the wings. This was a lot for two people and we were stuffed!! Also we didn't eat the rolls so if we could substitute that, I would next time. I'd like to check out another location that has a dining area but I feel like the reviews aren't as good. I'd be sad if I went all the way out there and the chicken wasn't as saucy!!! But literally, have been thinking about the next time I'm going since we finished our meal. Check it out!!! read more

They are getting sneaky and not reliable, I ordered twenty pieces of chicken, and nine pieces of the chicken was hidden under the large wings were baby wings. They were so small I couldn't believe it. I called back plenty of times complained they wanted me to drive nearly 35 miles back or spend more to get a discount on my next order. I was never allowed to speak to a manager, the so call supervisor basically laughed in my face read more

Because I grew up in the area, it's not a problem to me. I know this joint is in the hood & might not be so inviting or appealing to the eye but never judge a book by its cover.....UNCLE REMUS IS STRAIGHT FYE!! ON POINT & WILL HAVE U COMING BACK FOR MORE!!! There is no comparison to Harold's! Uncle Remus is the best chicken joint there is!! NO DOUBT ABOUT IT!! read more

I went by the Uncle Remus store located at 5611 W. Madison Street in Chicago on July 27, 2018 at approximately 3 P.M. and placed an order for 6 pieces of dark meat chicken and 6 dinner rolls. It took approximately 20 minutes for me to receive my order. To my dismay, when I got home and opened my order (about 2 hours later) there were only 5 pieces of chicken. I called back to the restaurant and spoke to a male and a female manager and they told me that there was nothing that they could do about this mistake because I did not call back right away and/or bring the order of chicken back to them right away. I live approximately 2 hours away from their store!!! According to their store policy and procedure, if I were trying to get a free piece of chicken from them, all that I would have had to do is leave their store, eat one piece of chicken and take the remaining pieces back to them. That scenario would have been acceptable to them. I am not a complainer or whiner and I do like their chicken. However, I also like to get the items that I paid for. This is not the right way to treat your customers!!! read more

A Chicago staple. The customer service is okay, but the food is always good I even took a swing at the ribs. (Stick with the chicken).

On 11-25-17. I went to Uncle Remus in request of my guest and had a poor experience. I first called and no one answered. When we arrived at the Broadview, IL location, the young lady was on the phone. She made her way you to the front and she said "we're out of dark meat", I said okay, because I would like to order a "Pan of Wings". She said that "we only have 8 wings". Standing up on a walker being disabled, I asked if she could call the sister site and order a Pan of Wings for me. She immediately suggested that they're not going to ACCEPT my order. I said that this happened before and someone here ordered for me at the Central and Madison Ave location. She defensively said "It wasn't me" I said that I didn't say it was you. So, she called and Arielle said to her that she couldn't accept my order over the phone. I requested to speak to Arielle and after going back and forth with her. She said she couldn't accept my order because " I'm following rules and if we do it for you we have to do it for everyone else"... Meanwhile, my guest is getting upset and frustrated because we experiencing this type of service from people who looks like us, especially after seeing them on TV or on Windy City Live. So after spending $60.68 for 30 Wings, I had a piece of Chicken that was RED & UNDER COOKED! I called on 11-27-17 to file a complaint and a shift mgr ensured me that I will receive a call later on that day or the next day. Now it is 12-3-17 and NO ONE HAS CALLED ME...WHAT A SHAME!! The MGMT team or owners are hiring warm bodies and they get what they pay for or the just don't care.....On our way existing the Broadview Location another Patron was upset, because he ask for a bag and he was told that they didn't have any bags. They never apologized to me for running out of chicken nor did they apologize to the man who needed a bag. I asked Paul to voice my issues at next meeting.... read more

All uncle remus chicken places in chicago are far better than harolds. harolds is only for those who live on the south side who are afraid to venture to the west side of chicago for good chicken. uncle remus knocks harolds out of the box every time. read more