I came here to look for specific items and I had a difficult time finding the items and help as no one was around to assist me until after 15 minutes of walking around I finally located an associate. Other than that the store was cleaned and organized read more

I came in with my newborn and 12 year old daughter to get some hair products for her. I felt like every corner that I turned an associate was learing but no one asked if I needed help. I felt like I was being watched and didn't realize it until I turned around to say something to my daughter and this blonde lady was closer to me than my daughter was. I'm a regular customer and don't appreciate being followed around. It was very obvious that I was being followed and watched. It was so uncomfortable.... I won't be coming back to this location to shop or I will stick to Sephora. read more

Hello, I hope all is going well. I had this experience at this ulta a little while ago. I was new to this ulta and wanted to look around and see if there's anything I want but, when I went to the perfume section (near the register) there was this blonde manger at the register area being very disrespectful to one of the employees and that is not tolerable and highly disrespectful. She was being rude to the same worker that helped me and my friend the most. That ruined my day. How is an establishment like ulta treating their employees like this? worst experience ever!! read more

I was struggling very hard to find a cool tone contour by myself since I'm not well versed in makeup at all but the employee Emma helped me find exactly what I was looking for, cool tone contours are currently hard to find but she never gave up on me and we found the perfect one!! I was so stoked, genuinely she went above and beyond to help me, thank you so much Emma!! (Also this contour smells amazing) read more

Ulta Beauty - Cool tone contour - Cosmetics & Beauty Supply Near Me - Sterling, Virginia

i was in the store earlier, and I come very often but there this one lady with blonde hair ( pretty sure the main manager) she treats others in a very rude way. i have seen her speak to her employees and it saddens me to see people being spoken to like that . She is abusing her authority, I also seen a worker ask her a question while helping me and she had an ignorant attitude. I don't get how you guys hire such unkind humans because ulta is about inclusion and kindness. All the employees are so nice but this lady i recently seen a lot is different. I hope there is sensitivity class. read more

For the first time, in a very long time, I was greeted when I first walked in. I was then asked if I needed help finding anything. This is a very good start for this Ulta location but they a long way to go. They always have all the skincare products I need which is good. read more

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Great experience today with Stephanie, Nicole and Dani! Very helpful and informative. Enjoyed working with them!! I will definitely be back!

Went in for some Christmas shopping and was not sure where to begin. Fortunately Blanca popped up, ready to assist. I need cologne for a young man in the family and she provided me with several samples and offered her suggestions. Five minute later, I had my decision, bought Mont Blanc Legend Spirit, and was on my way. Now that's the way I like to shop ! read more

Love it but expensive but good quality and it's my fav would recommend I love it you should visit it

I asked one of the sales associates if she could help me, but she rudely replied that she was a face specialist so she couldn't be bothered by my query. Mind you, she was not with anyone, and she was not happy being asked because she was busy reading labels of items not related to the area she was claiming she was assigned. If only I didn't need the things I was buying, I would rush out of the store and shop elsewhere. Anyway, the cashier was pleasant enough to help and walked with me all the way to the back of the store to help clarify my queries. read more

Worst pickup experience since the start of COVID. I mean even Best Buy didn't have that strict pickup policy when I picked up expensive electronics. Store thinks that folks are just driving around and spamming ulta store to pickup cheap make up items. Worst customer service and pickup policy. One thing is to have policy that makes sense and it's whole different thing when you make policy or quote policy to customer to make their life miserable. Not to mention how offensive it is. Listen to your customer next time and work with them. In this market, it doesn't take long for franchise or big retail store to go out of business and close doors for good. You are in business of customer service and if you lose that piece, sooner or later this store will close. I will be taking my business to Sephora so I don't have to deal with this store management or ridiculous policies. read more

I travel and while traveling my skin does crazy things in different environments, so off to Ulta I go for help. From the moment I entered this store, everyone was nice and welcoming! Maria helped me with skin education and products, Stephanie got my eyebrows back into shape and Natalie checked me out and showed me different ways to save even more! What a wonderful day with wonderful people who took the time to help me out. Thank you All!!! read more

I had a very positive experience yesterday with Ramisha at the Ulta Beauty in Sterling, VA. I needed basic makeup items after not wearing much makeup for years. Ramisha took the time to find and recommend the best items for my complexion and patiently answered my questions about each item. She is very knowledgeable about makeup and really seemed to care about finding the right makeup for me. Susana was also there that day and she, too, was very knowledgeable and helpful. Great experience today. Thank you, ladies! read more

A worker wouldn't honor the sale tag price of an item because it was mislabeled on the shelf (the sticker was supposed to be placed on the next item over) . She said "sorry since I'm not a manager I can't adjust it for you" and wouldn't call a manager for me. Super unhelpful and this experience made me never want to return to this location. read more

Went in today to pick up a foundation I ordered online and was helped by Natalie. She was absolutely fantastic and made sure my shade was correct and answered all of my question. 10/10 experience! thank you Natalie did I end up buying more? Yes most certainly did but I don't think I have ever went into Ulta for one thing and only gotten one thing haha read more

Terrible customer service, I had a scheduled appointment with the salon that the stylist pushed to a later time as she was running late. Then when I showed up I was rudely told they don't have time for my appointment...what's the point of scheduling appointments if they 'don't have time' for them???? Very rude. read more

Order #K146677175- Absolutely horrible. My box was beaten and frail. All the items were loosely banged around. Appears they've been on a rough ride, all day, in the heat. Not to mention MISSING my leather bag. Which clearly, by the packaging, they never had any intentions of sending my bag, in the first place. Even though my receipt shows it in the box- whoever packed it, knew it was not in there. ORDER # K146677175- Which now Alta doesn't feel they need to send it out to me, because it was "a gift to begin with" Per the customer service rep. While it was a gift that I had to spend $75 in order to not be charged $75 for the bag!! Hence why I then added the heat protect. But that's irrelevant. So it's quite comical that Ulta is like- "yeah, too bad too sad". Even though your receipt shows we sent you your bag, and we OBVIOUSLY did not send it-(per the photos of how your items were packaged). Ulta can't just send me another bag??? Because their "system" won't allow them to..... then The customer service rep. proceeds to say......UNLESS, you want to spend another $75.00??? Then I will get that bag sent out to you. Oh- I forgot to mention- This offer is still being presented to anyone shopping at Ulta.com! SHOPPERS BEWARE- it's a scam! Because I was clearly in shock by the sheer audacity- I asked again- So just to be clear- your system will allow you to lie and say you sent a bag to a paying customer, but it won't allow you to actually make it right and send the bag?!! Unless I spend another $75.00?? She said- yeah! So is that Ulta's game??? Only interest is getting people to spend more money? So what if Ulta has to make promises they have ZERO INTENTIONS OF KEEPING? Or should we look at any employee's just helping themselves to the bags and telling the customers that they don't have any? Remember it's only while supplies last......and sometimes that's upon the offering of this gift. The representative I spoke to at the Sterling (Dulles 28) location, informed me that that specific location NEVER had any of the bags. They never received any. When at ULTA.COM it states that they did have some. Limited- but they did have some of both styles. When Mary Dillon received the powerful/strong Woman Award- I'm sure it wasn't intending for Ulta associates to interpret that as to deliver acts of strong arming all of your hardworking ladies, to spend their hard earned money, for gifts they will never receive- AND TO NEVER PROVIDE ANY accountability on Ulta's part, for this! And when I say there is NO ONE with any accountability for quality assurance-I mean NO ONE! As I was sent on a whirlwind back and forth. Everyone in the stores has told me, "that's on the warehouse we don't have anything to do with it." Yet their warehouse reps, told me to return such items to the store- And if the store still had any bags they could give me mine, that I never got! But again- the system won't allow them to... (you know the "blame something that can't prove you're a liar" trick.) So these two separate yet do the same job for the same company, entities, must have ways of communicating to each other. Just nobody wanted to. Because it's not their problem- it's my problem- So I'm the one that ends up with nothing. read more

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Made an appt for a hairstyle for a wedding. The girl just curling ironed my hair and overcharged me about $100 when all she did was curling iron my hair which I could have done myself and put some clips. It was not an updo and yet I was charged for an updo. Overpriced and the work wasn't even good. read more

10/10 WOULD NOT RECOMMEND. Horrible customer service. An alarm went off on one of the perfumes I grabbed so I was walking around trying to get one of the workers to help me but I was blatantly getting ignored. The guy worker with blonde hair, I didn't catch his name, rudely snatched it out of my hand and didn't even bother giving it back to me after he stopped the alarm. Not one worker helped me after that. read more

Everyone was so helpful! I was trying to pick out the right concealer and eyeliner. At least two or three people offered to help me and they were all friendly. I was even shown a smaller cheaper option for concealers so I could buy two and figure out the right color at home. The store is extremely neat, clean, and well-stocked. What more can I ask for? read more

This review is for the Ulta that just opened up in Dulles landing. It's more South riding that it is sterling so I just wanted to make sure I wasn't reviewing the wrong store. I gave it 2 stars because I haven't been to Ulta in a few years as I found that they didn't really carry high-quality makeup. Some of their stuff under the Ulta brand was cheap and low quality. Not something I would use again. So I ran in looking for some hair products that I had run out of and boy what a difference a couple of years makes. They have maybe 50% more brands than they had last time I was there and really high-quality make-up and styling products. I ended up spending much more than I wanted to. I did not give more stars because the service was really dreadful. I was one of two customers in the store and they were snooty. I asked one girl if they had any more products like the one I held up and she said "no I don't think so" without looking up. I turn the corner and there was a whole row of the exact same products with different brands. I was only one of two customers in the store. Anyway there was one shining light - one girl who left before I did, she was very knowledgeable and helped me find a sunscreen with a tint that matched my skin. So thank you to her - she knew about all the products and brands. The other girls need to learn what's in the store, and care more about the customer. So kudos to Ulta for expanding their store and lines of products. You should make that one girl with the short hair a manager and look for some new, caring staff. read more

Part of the strip a few doors down from DSW. Pretty large space, MILFy customer demographic. No greeter or floater, sort of surprised by that. Clearance rack hidden away at the end of the second aisle on the right side of the store. The sales associates definitely had varying degrees of familiarity with inventory, since two of the three I spoke to at the counter had never even heard of the purse hooks. They'd run out of them by the time I'd gotten there, and once that had been established they were pretty unhelpful. Still bought a cheap hairbrush, some thermal protection spray, and set of travel rollers though. read more

Ulta Beauty - Magnetic purse hook on clearance! - Cosmetics & Beauty Supply Near Me - Sterling, Virginia

If I could give zero stars, I would. Agreed with all the other bad reviews on here. The service here is despicable. I came in on a Tuesday night around 7:30pm, and the girl with blonde-brown hair at the register was completely RUDE. I asked her whether she knew if "Onyx" was more of a black, or gray color (regarding eyeliner), but she was clueless, and with an annoyed tone replied, "I think it's black." Seriously? How do you get hired at a cosmetic store and NOT know the difference between the colors the company (Ulta-brand) sells? The terrible service continued... One of my eyeliners was marked down to "$2.19", however, it rung up as "$2.99". When I nicely asked whether it was on sale, she had a horrible attitude, replying "Do you want me to cut 89 cents off?" (WELL, that would be NICE since it's SUPPOSED to be $2.19...) Why would I willingly pay more on something that is supposed to be marked down? All I said was, "It's okay, I won't get it". It wasn't even about the money at this point. Her bad attitude made me just want her to hurry up, so I could leave. She proceeded to chuck the eyeliner pen carelessly into a basket. Then, she shut off her nasty attitude when her co-worker mentioned their social plans outside of work. Seriously? Worst customer service. Unless this Ulta location wants to continue losing money, they better step it up and hire employees that are actually knowledgable, and not rude. Absolutely devoid of professionalism here, I'll be buying my cosmetics elsewhere (as well as telling my friends to avoid this place). read more

What is with Ulta these days? The caliber of individual they hire is sad. While they all are very skilled in the makeup field, a good number have 0 customer service skills. I went in here today 10/27/2018 around 4pm just lookin for a beauty blender, the register is swamped, the line all the way to the back near the hair products. The ladies at the front are doing the best they can while 3 ladies are chit chatting in prestige, not helping the some 10 customers roaming their section. I made my rounds in the store and they are joking around how their eye make up matches today and how hilarious it is. Since I couldn't find the product and the ladies were quite busy in their social circle, I left. Then headed to Sephora in Reston Town Center where they hire makeup AND customer service professionals. Do better Ulta. read more

SALON REVIEW: I had very high hopes! I haven't had a proper hair cut or stylist in nearly 5 yrs. I has been cutting and coloring my own hair. Why? Because of this very reason - bad professionals who don't listen. My appt was with Bety. I brought her nearly 8 photos of what I wanted and even the color recipe from the color manufacturer! I asked for her to use those photos as guides, an all over color with ombré from the roots (to ward off drastic color growth - my hair is dark and I wanted to go Pravana cranberry). What I got was a streaky highlight with different levels of bright pink. It looks like I botched my own highlight job, not paid nearly $200!! I'm pretty flexible with the color, but I wanted it all one color, not zebra striped. The cut is also subpar. It doesn't work with my hair (I showed her where my cowlicks were located), and the layers aren't even nice! I ended up with a bob that looks like a 5 yr old cut my hair. Now, I'm patiently waiting to get into Be Scene in Maryland to have someone fix my cut & color. What a waste of $200! I should have just gone next door to DSW and bought shoes.... read more

Ulta Beauty - Streaky hair and a bad cut pulled back and trying to be "not-so-ugh" for work - Cosmetics & Beauty Supply Near Me - Sterling, Virginia

Wow! I am amazed at the poor reviews I have read. I've been a hair client of Chris' for about two years and she is WONDERFUL! I am always pleased with the cut, high-lites and her customer service. As for the store, I shop here frequently. I love their rewards program which has earned me several free services and discounts off of items I've purchased. The website has a lot to offer and it is very convenient as well. Some of the staff doesn't "appear" to be friendly, but when I've asked a question or for help to find something, they always step up to the plate to assist. I am a long-time customer and will continue to be. read more

This is based on the store itself and not the salon services. I love the store overall because its really one stop shopping for my beauty needs and not to mention I've found some great buys in the clearance section which are often embedded in the aisles so you really have to be on the look out. I'd give it more stars but in my experiences over the years the staff is pretty aloof bordering on rude but I limit my interactions with them. Compared to other locations where the staff is often courteous and helpful the staff here act like they could really care less about their job. So because its convenient and close and I'm basically able to get most everything I need not to mention the coupons are also incentive I come back and basically pay for my stuff and try not to really be bothered by the staff who could care less. I would say something else but its not nice language but I think you astute readers know what I'm talking about. read more

I bought two products a couple months ago that I had an adverse reaction to and my derm said to discontinue. I took them back to Ulta but didn't have my receipt. You would have thought I held up the store the way the woman treated me. The purchase didn't show up in my Ulta account (I don't recall the woman asking for it when I checked out as they were crazy busy). She said she could give me $1.30 each for them as that's last price someone paid. I said that couldn't be correct as one of the items was $45 and she said someone used points and she didn't know when or IF I purchased the products. Seriously you're going to say that to me, passively aggressively accusing me of stealing? I didn't even want money back - just a different product! Will never go to Ulta again. Sephora will have all of our family business and I have two girls in late teens that spend a ton of $ on make up..... read more

One of the staff members helped me find exactly what I was looking for. However, when I went to check out, I had to wait for awhile because the cashier couldn't be bothered to stop text messaging on her phone long enough to do her job. read more

No customer service skills whatsoever. Just standing around talking to each other. Never offered to help. When I asked them a question about a product they were dismissive. I'm going to Sephora. read more

As a guy, I was nervous walking into Ulta by myself because I knew what end result I wanted but no clue what product(s) I needed. Smaller pores and more even toned skin. Katy did an expert job getting me set up and most of all she made me feel confident and comfortable. read more

Shout out to the GM of this location. She let me in on Christmas Eve to buy my fiancé's Christmas present, even though the store was technically closed. Excellent customer service and went above and beyond to help me out at the last minute and ensure we had a wonderful holiday! read more

The employees are nice and helpful but not super efficient. Waited in line for quite a long time for one customer in front of me being checked out by the only cashier working, while several employees were just floating around stocking things. Cost-benefit analysis: keeping several of your paying customers waiting vs. not directly helping any customer by just stocking products that aren't in high demand on a day with slow traffic. read more

There is a person who works here, seems she's the manager or so... she's extremely rude and unpleasant. I will never go back here. She gives everyone a hard time. read more

I wish that there was a zero star rating. Walked around the store looking for cologne and travel hair products. Walked by at least 6 different employees. Not one acknowledged my existence. My hair was messy, so I was obviously in need of help. So, on my own, I find the American Crew stuff that my wife likes, and...it is buy 2 get one free. Well, I only need one product, but what the heck! I'll take all 3! I wait in the check out line for at least 5 minutes, where the have one person at the register. After my products are rung in, the total is $56.42. I said, "I'm sorry, I think that it was supposed to be buy 2, get 1 free.". The lady went to go check, and came back without any conclusion. Then another lady came up and said, "I don't think that the travel set is included." I say,"The sign was right in front of it." We then walk over to the area, and she picks up the sign (that is RIGHT in front of the kit and points to the fine print and says that it excludes promotional products. I say fine, forget it, as I walk toward the door. Funny thing is, that if anyone had greeted me before it was 'cash collection time', I would have let the rest of it slide. I have shopped here at least once a month for the last few years, but NEVER again. There are too many other options. Hello Amazon! read more

Ulta is my alternative to Sephora. I really enjoy this location as it has a brow bar and also a salon. Benefit has a brow bar set up so you can get your eyebrows done and on point. "The Benefit Brow Bar is where girls in-the-know get brows on-the-go. Our licensed professionals are highly trained in the art of brow shaping, so they're always ready to wax and tweeze, primp and please. And, to keep you hair-free and carefree below the brow, we also offer a range of other signature services." Convenient and easy to make a reservation read more

Too bad I couldn't give this place ZERO STARS. Customer service is horrible, you're never greeted, and you can never find help!!! I went in looking for Mario Badescu Drying lotion and I asked how it was used. The associate literally shook it up. The label CLEARLY states to not shake!! Wow. Another time I went in looking for a fragrance and I asked for help. I was forgotten about! After smelling quite a few, I noticed I was being followed around by 2 associates thinking I was going to steal! Jeeezzz, had you asked me if I needed help or HAD NOT FORGOTTEN about me, you have to treat me like a shoplifter. The last time I went in, I wasn't greeted, and all I heard about was a gay salon manager and 3 girls talking about how drunk they got the night before. Really? I am SOOOO over this place. Sephora will be getting my hard earned $$$$ from now on!!! read more

I'm just giving this Ulta 1 star. Why? The past two times I've shopped here, the person who checked me out just handed me my bag and continued talking to the person next to her behind the counter. No "thank you," even. Just here's your bag, and we're too busy to say thank you to our customers for shopping here. Also, I haven't had one person working there the past 5 times I've visited ask if they could help me. Just...nothing. Ulta people, the way I've been treated is the reason people like me will ultimately just choose to buy their beauty supplies from Amazon. read more

It's look like my poor review is in good company. No one will help you here and not only that, they are completely rude about it. And they have plenty of people working too. I called them to ask if they had a product, they told me they did. I drove all the way down there to find out: 1. they did not have it and 2. it took me an hour to get a person that worked there to pay attention to me and tell me that. In the day and age, where you can buy all the same products online for less you would think they would have better customer service. read more

I had a smoothing treatment by Emini and lost 1/3 of my bra-strap length hair as a result. A 450* flat iron was the culprit and my fine hair suffered terribly. Thank God, my singed hair has grown out several inches over the last year, although I still have 10" or so to go before I regain all that was lost. This is a costly and traumatic experience. I've spoken to another client who suffered through a similar experience with Nancy. Best advice: Schedule all chemical (color, straightening, curl, etc.) appointments with Chris Smith -- a salon genius -- if you can. She has limited Ashburn appointments these days, as she is working in two locations. read more