I crave beauty products like folks crave chocolate. I've always shopped for both the high end products in department stores, to the cheap wet & wild nail polish, and the red maybelline eyeliner at the drug stores. Ulta provides a happy mixture of the two worlds. I've shopped here for years and can't stop visiting for makeup that, were I honest, I don't really need. There's just something about playing in products for new looks and color palettes, trying new scents, and the inviting bright lights & orange aesthetic. It's a saving grace that Ulta provides regular coupons, bogo sales and clearance sections. Cosmetics are as expensive as clothing these days. The Ulta brand products are great dupes if one is truly on a budget. The app is very helpful for creating shopping lists ahead of time in order not to spend like crazy going in store without clear direction. I particularly love this location and the helpful staff. They've been great for years. Most of the products are always fully stocked. I also frequent various stores within this strip mall, so I usually make a half day of shopping. read more

0/10 I would never recommend!! I had a very disappointing experience with the General Manager, Marissa, at this Ulta location. I received a salon color service that did not resemble the multiple reference photos I showed during my consultation. I expressed my dissatisfaction immediately after the service. Marissa never asked to see the reference photos I had shown my stylist or ask me any questions. Instead, she immediately placed the blame on me, told me I should have stopped the stylist during the service, and told me that I "lacked accountability." I was a liar, I should've explain better and so much more!! I found that incredibly inappropriate and dismissive, especially considering I had specifically asked before the service whether my desired color could be achieved and was assured that it could. The conversation unfortunately became heated and we had a full blown shout match in the ulta salon area. I came to management looking for a reasonable resolution not an argument. What was especially upsetting was feeling judged she said things like, "What do you want? You want it to be free? Is that what you're getting at?" I had not gone in demanding a free hairstyle. In fact, another manager had already discussed a possible resolution with me before it was later withdrawn. I literally been having a rough time I just wanted to make myself feel better by coloring my hair. I have compassion for my stylist, it was never a right or wrong thing for me I just wanted correction, fairness and ultimately RESPECT. My issue with this review is specifically how management handled a dissatisfied customer. A GM should be able to hear both sides, look at what the customer actually requested, and attempt to de-escalate the situation before assigning blame. I left feeling more upset by the way I was spoken to than I was about my hair. Today was literally a horrible day and I have felt okay since leaving ulta. I have contacted Ulta Guest Services so the situation can be reviewed. read more

The employees are too chit chatty and was no help just pointed a finger every time instead of actually showing me and helping me. Would never come back ever and they weren't friendly at all. just un welcoming read more

this altar location is probably one of the few that I frequent the most often. Parking here is kind of a hassle due to the fact that it is near a Shopping Center with a Trader Joe's in Petsmart, among a few other shops. However, don't let that deter you because typically you can get in and out fairly quickly here. I recently stopped in to get my make up done before a wedding . Checking in, was simple near the salon. I was told that the make up artist was running behind, but she would be with you shortly. No worries I have plenty of time before I had to leave for the wedding later that evening. Ash what is my make up artist and she was an absolute delight. I don't wear make up often, so I simply asked for a natural elevated look and she truly delivered. She was very easy to talk to, and I would recommend going to her again. I am knocking a few stars off this review, because the women at the checkout counter were too busy chitchatting, than helping the customers in line. I hope this does improve in the future. read more

The workers are very nice and helpful but recently a drunk driver hit the building and it's closed for a while and like they can't help that.But one of the things that I don't like about it is every time I go there something is destroyed or people steal stuff all the time like packages of stuff is just wide open and stolen. read more

Unsatisfactory Customer Service at Ulta Store #658, Royal Oak, MI Dear Ulta Customer Service Team, I hope this message finds you well. I am writing to express my profound disappointment and concern following an unpleasant experience I had at your Ulta store #658 in Royal Oak, Michigan, a location I have frequented and favored for the past couple years On the evening of my recent visit, I encountered a level of customer service that was, regrettably, far below the standard I have come to expect from Ulta. Upon approaching the register, I observed that the cashier, Taliyah, showed a lack of basic courtesy as the customer ahead of me completed their transaction without any greeting or acknowledgment. I myself waited several minutes before I approached the register, at which point Taliyah proceeded to ring up my items. Throughout the transaction, Taliyah's demeanor was dismissive and unprofessional. After scanning my items, she turned sideways, making communication difficult, and asked if I wanted to sign up for an Ulta card without making proper eye contact. When I declined, she stated my total but did not inquire if I wished to use my points. Upon my request to use my points, she applied them but once again turned away while continuing to speak unclearly. As I asked for clarification again on her speaking she stated "your total "and pointed to the payment device to show me my total.I printed my receipt .Taliyah proceeded to put the receipt in the bag. At the end, when I asked for my receipt and bag, she responded dismissively without handing me the bag directly. she proceeds to tap the bag and said "it's yours, these are your items" without passing the bag, further emphasizing her dismissiveness. Disturbed by this conduct, I inquired about a manager. Sales Manager Gloria arrived promptly but instead of addressing my concerns professionally, she accused me of being on the phone during my visit and suggested we move to a quieter part of the store to discuss the matter. I declined and requested she write down her and the cashier's name along with a contact number. Throughout the exchange, Gloria's attitude was confrontational and unprofessional. I asked Gloria what was her and Taliyah title because only first names and phone number was written on the receipt . As I'm writing I asked Gloria what is Taliyah role she stated beauty advisor Taliyah also unsolicitedly offered advice despite my clear indication that I did not require it , stating "And I can advise you". Taliyah offered unwanted advice, further escalating my frustration. The entire experience left me feeling disrespected and extremely frustrated. Having been a loyal Ulta customer for nearly a decade, I can state unequivocally that the customer service I received that day was the worst I have encountered at any Ulta location. If this interaction reflects the standards and leadership at this store, I fear I may no longer wish to continue shopping at Ulta. As a result, I intend to return the items I purchased and withdraw from the Ulta Beauty Rewards program. I sincerely hope that no other customers endure such treatment at this location. I would greatly appreciate it if someone from your team could contact me at your earliest convenience to discuss this matter further. Thank you very much for your time and attention. read more

Every time I come to this location every employee is super pushy about me not wanting to put my number in their system. The last time loudly in front of another customer they asked them to put their number on my transaction which I felt weird about and didn't love being asked in earshot of the other person. It's never an issue at other locations so I'm guessing it's a management issue. read more

I must confess I don't buy my makeup from here but it's a good spot to get some deals on large bottles of shampoo, conditioners and lotions. They often have displays set up right up front on any of the three products and I take full advantage of whatever large bottles are on sale since I use a lot of conditioner on my long locks. I can go through a large bottle within 2-3 weeks usually. read more

I like to give the benefit of the doubt but Ulta has some things that need to change. I stopped in this store earlier today to pick up a couple things I needed to restock on. I was wearing my gym clothes because that's where I was heading next and wow I can't even begin to explain the looks I was getting from workers. Nasty looks. Ulta needs to start prioritizing customer service rather than bashing on their clients just for how they show up in the store. Ulta gets my money cause I enjoy their point system but I hate nothing more than actually going into these stores. Workers are always so rude and judge mental. Cashier was helpful and nice tho so that was one plus. read more

I love Ulta you can't go wrong with desks. This one didn't have as many travel size fragrance as the ones I've been to before. But I still ended up purchasing all my needed favorites while I was in there. Very friendly and helpful staff, I love that they now have the refillable fragrance bottle which is a plus. Because now you don't need to toss the bottle and purchase another one, not sure if it's all for all the fragrances. But it's for my new fav scent, a nice selection of Lancôme which is a plus not to mention the Mac selection is really nice. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Royal Oak, Michigan

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My first Benefit Brow Bar visit was with Tara. Today I saw Laura. First visit was 20 minutes of discussion, tracing the shape, waxing, filling in. Today was waxing and some filler. Parking sucks the 5 star rating away... read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Royal Oak, Michigan

This Is a great location to go to! Customer service is great and the store pick up orders are extremely timely! I've never had a bad experience coming here needing assistance. Usually beauty consultants don't take the time to know the products but at Ulta I can ask pretty much anyone for their assistance when it comes to comparing products and matching colors. They get pretty busy but its because they have a prime location off Woodward. Like I said always a great experience! read more

Javier is wonderful all staff are excellent and very helpful. I recommend giving them a try. Just ask for suggestions on what your goal is and recieve! Simply devine read more

This Ulta has the worst customer service that I've ever encountered. Every time you try to make a simple return or even a purchase, you're met with incompetent sales associates. Even the managers are so rude! it's infuriating. I'm not sure how this the store stays in business! Zero customer service, zero help, zero explanation. read more

Quiet, clean and organized location. Staff was very friendly. Ivy helped me out, they were very sweet and knowledgeable. I'll definitely be back to this location. read more

Very pleased with Laurel, the young lady who assisted me in finding several items. Was looking for a facial mask and moisturizer, she checked with others to get the right product for me. So nice to have someone actually wait on you. Laurel was very professional and helpful. read more

This Ulta is always clean, well stocked and well set up. It's fun to browse. The sales people are a tiny bit pushy, but really just checking in several times. When I say I'm doing ok, they leave me alone. Their sample sizes at the front are a great way to try products. I enjoy this Ulta. read more

Amazing location and staff! I was blown away. I got my hair and makeup done here for an event and was very nervous. From the moment i walked in, everyone was friendly and welcoming. Rachel did a phenomenal job on my makeup and she is the sweetest! We laughed and chatted the entire time and she was super honest about the products. She never once tried to upsell anything!! Plus, my makeup was gorgeous, especially difficult because i had a terrible breakout of cystic acne just days prior. I actually didn't have an appt to get my hair done but they made arrangements so the shift manager could do it. She even stayed late to help me. I looked amazing!! This will def be my go-to from now on. Highly recommend! Go see my girl Rachel for all your makeup needs!! read more

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I used Edna for years for my cut, color and style. I moved far away so I don't see her anymore but if I lived anywhere in the area she would be the only person I went to see. Her training is unbelievable (ask her) she is joy only talented but a nice person. read more

My daughter is eleven, going on twelve, and asked for skincare and makeup lessons for Christmas. I am 47, going on ridiculous... grey hair, CVS clear nail polish and matching socks on a good day level of glamour... of no help what-so-ever. Alexis was the best teacher, very knowledgeable about tween skincare - her intro level class included cleansing, moisturizing, light makeup powder application, products, brushes, and just having fun. Haley's favorite Christmas present, hands down, thank you Professor Alexis, you made her feel so special and taught her so much. read more

Ulta Beauty - Thank You, Alexis :) - Cosmetics & Beauty Supply Near Me - Royal Oak, Michigan

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Came in on a Monday around 1145am. A plus is the Store is stocked with all the goods just difficult trying to find them because customer service is almost non existent. I felt like I was being a bother when asking for help trying to find foundation / concealer for someone besides myself. When I actually found the makeup I was looking for I pulled a empty container that was boxed. With my instincts the box felt light. I took out the foundation and low and behold it was almost empty. At the cash register I wasn't offered a discount even though I had enough accumulation of points for my final sale I had to ask. I'll continue to go to the other ULTA"s not this one. I spend a great deal of money on my gf, mom, me, and sister here. Won't stop me from coming. ULTA is the go to spot for me for birthday and holiday gifts. read more

Ulta Beauty - Be careful ladies! Check inside of your make up before purchasing. Inside of the foundation was a empty container. - Cosmetics & Beauty Supply Near Me - Royal Oak, Michigan

This store has the worse customer service. I don't even think that the floor staff are properly trained. I went to buy some nail polish removers and saw on ULTA's website that there is a buy 2 get 2 free promotion. The staff didn't know about the promotion at all. She asked around and finally found the promotion. There were only 2 products on the shelf so I asked if they could check if they have more in the back. The staff said that's all they have. I waited her to give me an alternative solution like they'll ship the other 2 products or I can come back at a later time. Instead, the staff just looked at me until I said 'so.....how can I get the other 2.' She said I can try a different store or buy it online. I asked when the product is going to be in stock and she said she doesn't know. After that she was just looking at me waiting for me to decide just buy the product and forget about free 2 or go to a different store. It's not that her attitude was rude, but she surely had no idea how nor had any desire to help me. It's sad that this is the only big cosmetic store nearby but I would definitely try my best to avoid coming to this place again. read more

I walked in tonight looking to buy some new blush. Not one person asked if they could help. I walked by 3 different employees clearly looking lost. One of the girls working there was more concerned with trying a new product for herself than helping me or the 3 other people there who seemed to need help. I walked around for 15 min not one person there asked if they could help me and none of them seemed approachable. I walked out and Will not go back. This was not my first unpleasant experience there. Looks like ill stick with Sephora and Blue Mercury. read more

I become the same girl who's eyes grew when walking into Toy's R Us. Ulta is what a lady wants. This lady. It's not just for high end glam products. You can find wax, cream, scrub, bows, gels, dry shampoo, polish remover, zit remover, blemish tools, curlers, dryers, scents, toners, moisturizers, dyes, relaxers and that's just the first 5 isles. This place is my glam, guilty girl pleasure. I love myself and my beauty sans products but I look damn good with a few purchases from Ulta. I can have retail therapy on any budget here. I can shop when there's a party and I need great gel on a $8 budget AND I can come for the best skin care and hair care products that treat my body well. Finding select lines like Phyto and Nioxin for my thinning, dry hair is relieving. It is much better than searching for a glam salon that inflates the price of those products to make their profit. I've visited the salon a few times, only because my stylist began working here. I am pleased with her work but I won't venture to rate their stylists as a whole. Ulta is a good resource for beauty products. read more

I went in with a question about getting colorful hair dye to touch up what I'd gotten done in the salon, and Jessica went above and beyond to help me to pick the right product that would work for me. She told me that my online research was right about what brand would be best, but that it required a lot of work, and if I was looking for something simpler (I was!), that I should go different direction. So helpful, and really great customer service! read more

Toni is absolutely amazing with highlighting, haircut, blowout and styling! Highly recommend her! Great with my teen!

Terrible service & not helpful at all. I was racially profiled and followed around the store for 25min everywhere I went while my Caucasian friends were asked if they needed help multiple times and greeted with smiles. I would never recommend anyone ever shop here. Completely disgusting. read more

Don't, absolutely don't go to the salon to get your eye brows done. I usually go to the Benefit brow bar and they nail perfect eyebrows every time. Today, I was desperate and the brow bar was closed so I went to the salon. My brows turned out completely uneven and weird looking. I'm so angry. read more

Ulta Beauty - So uneven and nowhere near symmetrical. - Cosmetics & Beauty Supply Near Me - Royal Oak, Michigan

WORST haircut of my life. Kels (Kelly Hartsfield) cut my bangs at least 3 different lengths, there's a chunk in the back that's an inch shorter than the rest and it took her an hour and 45 minutes to do it. Imagine Bambi learning to walk... that's what watching Kels cut my hair felt like. I asked her several times to fix the bangs and cut pieces that she forgot, that were noticeably longer than the rest. I was looking up salons to fix this haircut as I was in the checkout line. read more

Probably one of the worst experiences I've ever had in an Ulta. I came in with a gift card and was browsing around not knowing what I wanted and I got followed around the whole store like i was some thief? I then asked a sales associate where a certain perfume was located in the store, she said they didn't carry it but I ended up finding it myself. When I went to go check out I overheard 4 or 5 sales associates talking horribly about a previous coworker. This place is beyond unprofessional. read more

I got my hair cut by Toni. Also did the scalp renewal treatment. Not only is Toni friendly and chill, she does a fabulous job. I went in looking like a hot mess with dead hair and dry scalp. Came out looking like a whole new person. Thanks Toni! read more

Good selection. Fun to browse and find what appeals to me. General Staff very unhelpful, and pretty rude. Salon people were friendly and did nice job on a special they had running this month: Free Friday blow outs.. If you can get past the rude workers and just go in and know what you want, then it's OK. read more

Great brow bar I would not get them done any other place. Hair color variety is also great read more

Ulta Beauty - Hair salon - Cosmetics & Beauty Supply Near Me - Royal Oak, Michigan

I did a 30 min session with Rachel... absolutely amazing. The session was to cover up some thick bruises before a party and she was incredible. Not only did she do a phenomenal job at covering the bruises, she taught me how to do it step by step for when I'm on my own. I have NEVER put make up on by myself and left this place feeling so confident. So easy and comforting to talk to as well. PROMOTE THIS GIRL!!!!!!!!! read more

Really love going here and walking the isle for hours. This place is like girl heaven. I can get lost in here and never know I was gone. When they have sales, they have really great sales. I got a whole make up kit for $14. I swear I have every shade of eye shadow made. My friend and I go here a lot to have girl time and browse and talk. I like how the sales people are not too pushy and annoying. They are a good balance here. My only complaint with this place is that they do not have a selection of hair dye. That seems weird to me. Other than that, awesome. read more

I stopped at Ulta with the hopes of getting my makeup done for my graduation. I was in a hurry and nervous because I didn't know what to expect or who to go to since this was my first time getting my makeup done at Ulta. After asking around, I was directed to Amanda at the Clinique counter since their makeup services was booked for the day. Amanda did an amazing job on my makeup! She was so attentive and listened to my requests. I would highly recommend her. She even gave me a free gift which was so sweet! read more

Seriously the best brow wax experience I've had in the past 10 years! Laura is AMAZING! She truly works wonders when it comes to your brows. The custom brow mapping, waxing, and fill in with Benefit cosmetics was perfect. Laura completed this 3 step process so precisely and accurately, I couldn't be happier. Everyone should book an appt. with Laura, this woman is a brow master! read more

Ulta Beauty - My heinous brows before - Cosmetics & Beauty Supply Near Me - Royal Oak, Michigan

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I like hair, I like make-up, I like exploring new products therefore I like Ulta. I've been a loyal Ulta customer for many years and when I moved to Royal Oak the Woodward location became my go to spot. This location is nice because they have a Benefit brow bar, which is always a plus. I enjoy trying new products and I appreciate that Ulta does a lot of in store events that allow you to try new products or new lines. I recently had a Stilla makeover by one of their artists and found a new mascara I really like. Ulta also has a great return policy, you can return something even if you've opened it if you don't like it, it's the wrong shade, smells funny....whatever your reason and they'll let you exchange it for something else. Not many places would do that but they want to make sure your happy. The only thing I cannot speak to about this location is their salon, I'm loyal to my stylist. read more

Such a disappointing experience. From Clinique gal who didn't suggest I could order the oos product; to the bos gal who was more interested in the facial she just had than trying to help locate nail gel top coat (for which she admitted she knew nothing about), to the consistent oos and misplaced I nventory; to the check out gal who tried ordering the wrong product; this was nearly as bad as shopping at Walmart. Maybe worse, because Ulta claims so much more from an experience perspective. read more

I can't believe it took me so long to try this place. I think it was the location. Although it's right on Woodward it shares a building with Trader Joe's and that place is crazy to get in and out of. I can see myself shopping regularly at Ulta. My only complaint is that there was almost too much selection. I really liked how clean it seemed. read more