They had the new sun lotion I wanted. I preordered and it was ready as promised. Clean store, product well priced, friendly help what more can you ask for? read more

This is my go-to beauty supply store. My hair stylist Jazmine also works here and she is fast and excellent at her work! They carry all the top brands of cosmetics and fragrances. read more

I walked in, went to the pickup counter, and was stared at by the girl behind the register. She eventually realized she was actually going to have to talk to me and asked if i had a pick up order. She unenthusiasticly asked for my first and last name and then my ID. No smile or customer service at all. I went to retrieve my ID from my car and come back. She's talking to two other girls at the counter and says "whatever i don't care" with me standing right there. I reach out my hand to give it to her and she eventually says let me see it, like I'm literally trying to hand it to you. Says okay here and walks away. Like is it so hard not to make the customer feel like they are inconveniencing the person that's supposed to be helping them? read more

To add further insult to further embarrassment, and to a reply the most generic response from Ulta, the correction to fix the mess my hair was left in not only cost over 400$ , but over 4 1/2 hours in the chair. The new place IMMEDIATELY RECOGNIZED the mess, not just one but 3 stylists came over to ask " WTH happened to your hair and why was it not toned /corrected. She should have known better because even a student would do better " Their words, not mine So DO NOT trust your hair to them, because they do not listen , but worse , they do not offer to correct it. read more

I'm visiting from out of state, but come to Reno often. Ulta is my go to store, but I'll think twice before visiting this one again. I was in the store 30 minutes...never greeted, never approached to see if I needed help. I was passed by several employees that I made eye contact with. Nothing. Most of the employees were standing around talking. I've been in enough Ulta stores to know what customer service is supposed to look like. Corporate would not be happy. read more

10/6/2022 First time stopping in (my go to one is Summit mall).. Desperately in need of a curling iron... All the previous years I've stuck with Hot Tools, and every year or two, the rod starts getting stuck.. and my hair ends up with no volume.. Went with the Baby Bliss brand as my old stylist (in Sac. ) says this one is better.. Decent price and had two in stock.. Store was fairly busy and the line went quickly.. Glad I stopped.. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Reno, Nevada

2nd time my hair cut was cancelled. Today it was cancelled with less than an hour notice.

Ordered online for pick up at this location. I ordered at night after close and it was ready first thing in the morning. When I walked in, the associate was available immediately to help me with my order pickup. She was friendly and efficient. The only thing I don't like about their pickup process is they always open your order up, name off all the products, and pull them out of the bag for everyone to see - I like that they double check everything is there, but if you're ordering online to be discreet about what you're buying, it's not helpful. They also hold orders for 7 days which is great if you can't pick it up right away! Overall a good experience read more

Ulta Beauty - Gel polish selection - Cosmetics & Beauty Supply Near Me - Reno, Nevada

very rude and terrible service. I went in looking for a rem beauty product. when I couldn't locate it, I went to ask a worker a question where it might be. before I can finish my sentence, the worker rudely cut me off and said the store does not carry it before walking away. the store wasn't busy so I don't understand why the rush and rudeness. unfortunately, I did not get the name of the worker. read more

The store is clean and huge. I am not familiar with the layout but only was here for skincare products that I needed to replenish. Hubby and I were looking around for what I needed and we kept walking by this young gal who we thought was a customer but turns out was an actual worker who would not help us u til we found what I needed on our own and test to check out! Very rude of her and thankfully I don't come here to this location since I am from out of town. Just happy we found what I needed and leave quickly. read more

Helpful staff, good inventory, I'll keep going to this store! Wish my closer location was better stocked but this one is close enough to make the trip! read more

Horrible customer service. I arrived on time for my blow out. No one greeted me so i found someone and she told me have a seat and my styling would be there soon. So i did, after 5 minutes of sitting in her chair i found someone and they could not find me in their schedule. What a waste of time. They were more concerned about taking cAre of inventory than a customer. Also they don't answer their phone. read more

Good selection of products and helpful associates! I like this location as they tend to have what I need whenever I visit and the people who work here are kind and welcoming. It is conveniently located close to the mall and downtown and parking is plentiful. This isn't the closest Ulta to my folks' house but at least it is open when a surprise snowstorm rolls on by! read more

My mom and I went to the benefit brow bar here and had a great experience. Hector was amazing and took his time , it was like hanging out with a friend. He was so patient and kind. I highly recommended Hector go see him for your brows. read more

Cassandra at the Benefit Brow bar shaped up my eyebrows super nice and she was very professional and pleasant to work with. Thank you Cassandra! -Carleen Nevada's Curl Expert read more

Ulta Beauty - Fresh shaped eyebrows from Cassandra at Benefit brow bar. - Cosmetics & Beauty Supply Near Me - Reno, Nevada

My wife used to shop here quite a bit for her hair care products. While they mostly target a female customer base they do carry a small selection of men's products (cologne, skin care, etc). When I would come here with my wife I would pick up a jar of my favorite shaving cream, "Art of Shaving". Needing a refill, we stopped by to pick one up. Long story short, it was a bust. Come to find out, they seemingly don't even carry Art of Shaving products any longer (there weren't any tags on the shelves for them). They do have the "Jack Black" line but didn't have the shaving cream (or any shaving cream) in stock. While it was a bust, I do have to commend the employee who tried to help me find some. She asked if she could help me find anything and when I told her, she took me around to a couple different spots in the store to find it. Alas, we didn't, but her customer service was on point. read more

I got my hair cut at Ulta. I've had my hair cut at Ulta for several years and have always been happy. This time was not one of those times, see images. I'm missing a chunk of hair! It cut so short on the front side! This was supposed to be an A-line. Ha! They gave me a refund and said that they have a policy that if they give a refund on salon services that the customer is no longer welcome there. After all the money I have spent there! I'm not welcome after THEY f'ed my hair up!?! How is this the customers fault??? Not that I'd ever let them touch my hair again! But how dare they! AND during my haircut the stylist was called away to talk to customers 3 times, took a customer phone call, took a personal phone call, and complained about her SO selling their car and her current transportation problems as a result. Unprofessional! read more

Ulta Beauty - Text messages - Cosmetics & Beauty Supply Near Me - Reno, Nevada

This was my first time at this location as I am from out of town and I can honestly say the level of respect the employees gave my friends and I was unparalleled. We went in towards the end of the night looking for pasties. Right? What the heck lol. We asked someone at the register and they said they didn't have any but another employee who was greeting at the door directed my friend to exactly to that. While checking out I realized using a gua sha tool might help the congestion I was suffering from. This same nice employee directed me throughout the store for my different options without any attitude or sass. When it was time to go she unlocked the door and that's when we realized we had kept this team 15 minutes past closing. Not once did they rush us or make us feel bad about keeping them late. I was extremely impressed and felt like a valued customer. Thank you to the team that helped us the night of December 28th! You guys rock! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Reno, Nevada

I wont be back to this location. The last time I was here the staff followed me around but not to help me, it was just to make sure I wasn't stealing anything. I have spent thousands of dollars here so yes its offensive and not to mention annoying. The girl with the colored hair also gave me dirty looks. They only left me alone once I got in line to purchase. F this store! read more

I've booked a brow lamination for January 2 at 12:30 pm. We had a lot of snow in Reno the past few days but I managed to get there at age 66 for my appointment. When I arrived I went back to the salon and saw no one there so I went to the front of the store and asked if anyone was in the salon. 3 ladies were standing together chatting and I asked about the salon. They advised it is closed today. I said "well I had an appointment today at 12:30 "- one of the women said "oh yeah we were supposed to call you but we forgot sorry about that"......rude inconsiderate and may I add for a store selling beauty products one of the saleswomen was anything but for a beauty type store with her damaged skin and even worse attitude. You guys really dropped the ball. A very poor excuse for customer service. read more

Melanie was awesome. When i was browsing around, she offered me assistance without me needing to ask, and when I asked her if they had any lower cost perfumes than the ones i saw because they were out of my budget, she reccomended me the travel sizes and told me how to find one I liked. When I told her I loved the flowerbomb ruby orchid, and it wasnt on display in the travel size, she actually searched in the overstock bins full of tiny perfumes to find the one that I loved. ​she was eager to help and didn't make me feel like a burden. You have a fantastic employee. Thank you! read more

Bambi helped my daughter and I with everything she color matched us perfectly and got us hooked if your in the store ask for her!

It is an immense store with many people their to help you with whatever you want. Amazing little sales in the back right hand corner. Amazing introduction to new products which are nicely displayed along the corridors. Very well staffed with beautiful younger women. read more

I always love a good deal- and right now Ulta has a FREE plush throw in two different colors or a shower mimis in gray in all sizes with a $50 purchase plus I signed up some time ago for their emails and flyers and received 20% off my total which saved $23- and plus a $25 dollar gift card from our work! We scored big time in the savings! read more

Ulta Beauty - New Giorgio Armani look to Acqua di Gioia - Cosmetics & Beauty Supply Near Me - Reno, Nevada

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Megan was a joy and treat, im a guy and she just was so helpful and welcoming thank you!

I booked online using the app for a Go Out Blow Out with Linda. My appointment was at 11am and I was welcomed, introduced to Linda and sat right away. She went over what her vision was for me and I gladly trusted her expert opinion. After a nice shampoo I was ready to begin. Linda and staff are very friendly, talk to you when you want to talk and also let you close your eyes and meditate if you want to, which is what I did because the service was so relaxing. I wondered why I haven't been getting blow outs on the reg. I was going to a wedding at 330pm so Linda set my hair with enough product to last and explained what to do when 330 rolled around. The picture is me at 330 ready for the party. Thank you again for making me feel great! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Reno, Nevada

I needed a hair cut badly! I am new to the area and it is hard to trust and put your faith in a new hairstylist to you. I was blessed with Celeste! I called and she greeted me and was able to book me the next day!!! She recommended this new treatment for my hair and it was so worth it! My ends were pretty damaged and she was able to style my hair with a fabulous new cut. She takes the time to really understand what the customer would like and she helps you get there. I booked my appointment next month to add some new color to my hair! I am very excited and I highly recommend her. She was very friendly and professional and did a great job with my cut today! She also recommended this serum and heat protector VERB Ghost oil! It smells amazing and I love it. She gave me some great recommendations on how to care for my hair! Celeste gets 5 stars!!!!!!!! Ulta is lucky to have her! read more

Both cashiers, Stephan and another, were rude when I refused to sign up for the phone number and credit card. I explained that I knew I wouldn't be able to return the items or earn points for them and was fine with that. They continued to list the benefits of the phone number and credit card while I continued to say no thank you. Eventually I had to ask if they were not able to ring me up without it as they did not start the transaction. They then started ringing me up but continued to try and convince me to sign up while they glanced at each other. It felt like a game. I understand that customer service is difficult and that they are pushed to get people to sign up but I've never had an experience like this before. They've always just accepted my no and rung me up. This was an extremely frustrating experience and I felt like they were toying with me. read more

I LOVE this store! When I say love, I mean love and not like. I don't wear makeup everyday but when I do wear it I want the best quality there is. Ulta has an enormous selection of makeup to choose from. On top of that there are testers galore so you can try things out and even a couple of staff members are always nearby to help you traverse the diverse selection of makeup amenities. If makeup isn't your thing maybe you want a haircut and color or a brow shaping session. Yes, they have that. I have to give a shout out to their hair care section where you can find just about every kind of shampoo, styling aid, box hair color, low to high end styling apparatus, name it they have it! read more

I actually had a good experience here today. I normally shop Ulta online mostly because being older (okay, old, not older--I'm 60) usually equals not-so-great customer service in shops like Ulta and Sephora. I have money to spend and I wear makeup but sometimes those things get overlooked when you're not young and wrinkle free. Anyway......I decided to see what's in the actual store these days. Customer service was on point, I was asked twice if I needed help but then I was politely left alone to shop. The store was fairly empty so maybe that's why they were more attentive but I hope that's not the reason. I browsed, I chose a few things, I paid, I left happy. The cashier was super nice. I'm taking away one star for the overall messiness of some of the displays. Items were out of place or sideways, just looked messy. read more

I was desperately looking for items I had seen online, but knew I can't be promised with something that may or may not be in store. Scrambling around, Hannah, a worker had helped me locate, find, and went ABOVE AND BEYOND in assisting me trying to find every piece to a certain make up brand. I was getting this as a gift and Hannah was on top of it, willing to call other stores if they had the items I was looking for and she and her coworker were fantastic. This team is wonderful!! Forever my go to Ulta. read more

Jay and Nevada are amazing. I see Nevada at the Benefit Brow Bar on a regular basis and she is always super professional and great at making my brows always look on point. Jay is always super helpful and willing to assist me if I need help finding something. She never makes me feel like I am bothering her. This is the only Ulta I will go to in Reno! read more

I'm really disappointed in this location. I'm a new mom and my hair wasn't happy with my old shampoo. I went in and asked for a recommendation that didn't have a lot of added junk in it. The girl sold me Bed Head saying how it was a new formula and it didn't have the silicones in it and all this bs because it turns out it literally has everything she said it didn't have in it. Now I'm not a hair specialist which is why I trusted the sales girl to steer me in the right direction. Then I went to my hair girl who said I had so much build up she couldn't even get a lather and told me what was inn Bed Head. This place is a joke and you should not trust them because clearly they have no idea what they're talking about or just blatantly lie to customers. read more

I came in to get the concealer, and then remembered to get some body care for my boyfriend, who has body acne and dry, flaky skin. Carey (Kerry? Kerri? sp?), who happened to be in the aisle where I was perusing the CeraVe products, was kind, profession, and very friendly. She patiently listened and gave her honest two-cents about recommended products. I don't know how your name is spell -- it has so many variations -- but bless you Carey, you rock. Ulta Kietzke, KEEP HER. She demonstrated excellent customer service -- a very professional general manager -- I hope she never leaves, and I hope her colleagues learn from her. read more

terrible. I ordered products yesterday and in less than 1/2 hour called to change the ship to address. I did not realize the default address was a place I had not lived in for a few years. There was no place on their order page to change an error. No help from the "help center". I was told the order has been processed and there was no way to stop it or change the ship to address. In 30 minutes the process couldn't have been stopped. Shameful way to do business. The people who receive the package on their doorstep will be thanking a "Secret Santa". read more

This was my first trip to ulta, and I was (mostly) pleasantly surprised. As far as beauty products go, they run the gamut from hair to skin to makeup and beyond. The store is crammed with well-stocked displays, and top brands are clearly marked. Bonus for having a semi-hushed atmosphere - it made browsing super mellow. The staff were helpful and attentive without hovering (love that). One star off for the register - with plenty of helpers floating around the store, there were only two people on the till (one bigly grumpy senior employee and one trainee) while the line was ten people deep. read more

I am one of those people who never returns anything for the simple fact that I hate feeling like an inconvenience. This time I was making a return, not for myself but for my sister (which was the only reason I went in the first place). I had bought the wrong perfume and it was literally just sitting there collecting dust. Julia and who I presume was her manager were super nice. They helped me with the return. Ulta always has great customer service and the girls are always wonderful. They did not make me feel like an inconvenience, even though I had to come back in because we accidently returned the wrong item the first time. I will forever be a returning customer for these reasons. read more

An A-OK store as far as Ulta goes. Employees were super helpful on a Tuesday evening when I came in to get some last minute Christmas shopping in. I haven't yet had any problems with the store, parking or employees. read more

Janice is the best at brows ! I tried the other girl when Janice was off and she took off way too much. If your looking to get awesome brows book with Janice. read more

This is for the salon service I received on Feb 2. I am pretty disappointed with how my experience went down. I arrived 6 minutes later from my scheduled appointment so my apologies for that. All the stylists were busy with someone including the person that I had booked my appointment with. Of course that was no biggie. That's how it can get in a salon and I was late for my appointment so simply I just had to wait. There's a chair available to sit right next to the counter so that's where I settled. Several ladies asked me if I needed help or if I've been helped and I told them that I have an appointment with .... at 2 so I'm just waiting for her to finish. I waited an hour until she finished with her client and that didn't even bother me at all.. the one thing that put the icing on the cake for this whole thing was that by the time my stylist was finished and I am still sitting on the same chair I hear her coming and as she's printing out the receipt with her client as she's with another stylist at the computer, the other lady tells my stylist "this person never showed up" and my stylist says "ohh really? Well that's fine just cancel her. She was a kind of a weird one anyway. Let's get so and so set up for her next appointment." Right then and there I wanted to get up and leave. I couldn't believe what I just heard... I guess they did not even know I was sitting right there. After several seconds the other stylist asks me "are you antoinette?" And I turned to her and said yes. Both of the ladies gasp and my stylist looks at me and says "no way! Everyone was telling me that they you never showed up. It's ok I can take you right now." I told them both "I don't know why they would tell you that because several lady's came up to me and asked me what I was here for and I've been sitting here since 2 and even advised I was a bit late" I wanted to tell her off and say that I don't know why you would still take me in anyway to do service if you just called me weird. My birthday is the next day and I really wanted to get my hair done because it's been way overdue and I was in a good mood so I just went in to get it done. Mind you I've seen this stylist before who cut my sons hair on Christmas Eve which I was so grateful for because all salons were closing early and she happened to be one that would wait out for me and that was still in to help anyone when I was calling around. we had a really good conversation and I felt like I clicked with her to be comfortable so I definitely wanted to come back and even recommend her. I still get my service done and she did an ok job. We still talked away a storm of conversation but I didn't forget what happened. I was just trying not to let it get to me because I am nice person and I didn't feel like causing a scene and I am a better person to step down to that level. Can't be wrong, I am a weird person, but being unaware or being unprofessional at your work, no matter what you think of someone I'd be careful with what you have to say and keep opinions outside of the work area. I would point out the name of this stylist, but I choose not to because the salon itself is just terrible with communication and it's service so this review is not just for her, but for everyone. I just don't get when you have several ladies ask you if you need any help and then later they tell the other ladies that someone didn't show up when the person is waiting and then gets called by the stylist you are seeing that you're a weird one and basically saying that you're not liked and they don't even know you're around. I will never be getting service from this salon again even to ask for advice read more