Trying to support a local business I made an appointment a few days in advance for a gel manicure and pedicure. Was confirmed and told to come in right at 2pm. Left work early and arrived 10 minutes early for my appointment. Nice enough looking salon but all three ladies working there just stared at me when I walked in - no welcome no what can I help you with. I announced my name and appointment time and all three just stared blankly finally one saying she didn't know it was for both and didn't have time. No apologies no what can we do to make this work.
Her: " I have no idea who made the appointment" Me: Okay well I did make an appointment. Her: bewildered look and no apology. Clearly she thought I made the mistake and didn't book what I wanted. AWKWARD SILENCE.....Me: Um So can I get the service? Her, looking exasperated and put out " If you sit quick I can do the mani but it has to be real quick. Me: ButI need both and booked both. Her: I can only do manicure and don't have time to anything else. Me: So that's it? Her:blank stare
No offer to reschedule no care as to customer service no concession and most irritatingly, no apology for their mistake!
So I left. With nothing. I rather go to any other salon where they care about their customers than give these people and their attitude, any money whatsoever. So incredibly rude and dismissive!
I'm still in shock actually - so excited to tread myself and left angry with the same nails I've had all winter.
Shame on you Serenity 808. read more