I've shopped at Sally's for years, but yesterday I dealt with incredibly rude service at this Sparks location. I was looking at hair color selections, and had planned to ask a question about some highlighting solution I was holding. The cashier was busy with someone else, so I just kept browsing until she finished.
While browsing, I found a couple of other colors I was interested in. Involved at looking at the hair swatches, I hadn't realized the cashier was now standing behind me until I got a loud "EXCUSE ME" blasted into my ear. I jumped, and mumbled "sorry", while she barreled past me, walking to a cart of haircolor boxes she was shelving. She proceeded to push the cart directly in front of where I was looking, which blocked most of the products. I stood there for a second, trying to look around the edges of the cart, but she just stared at me as though I had tentacles growing from my head! There was no "can I help you" - just furious scowling. It was absolutely bizarre!
At this point, I wanted to get out of the store as fast as possible. Forgetting that I was still holding the box of highlighter along with my 2 other items, I practically ran to the checkout counter. Noticing the highlighter, I pushed it aside & she said "are you going to buy this or what". Fearing any question-asking, I told her I changed my mind and would only like to purchase the other 2 items. She silently rang up my purchase, got irritated that I swiped my credit card "too soon" and finally this awful transaction was over with.
After leaving, I looked at the receipt to see if her name was on it, but couldn't find it. Don't know who this lady was, but if she was having a bad day or something, she should try to not take it out on the customers!
In regard to the physical store itself, I would give 4 stars. They have a great selection, low prices. The only down side is that the stores are very tiny, making it nearly impossible for more than 2 people to brows an aisle at a time. Otherwise - aside from this awful woman, I've had good experiences at all the Sally locations in Reno/Sparks. read more