I was at the Ugg store today and purchased UGGs and was told we were getting the best price available that there was nowhere cheap cheaper. When we left the store we checked online and UGG sells them for $20 less online and every other retailer was selling them for $20. So not only is the outlet not cheaper. They're actually more and they're lying to your face about the pricing. This is dishonest business practices and deceiving the consumer. It's not OK total scam. read more

If I could give this location zero stars, I would. I went in I visited the store today with my grandmother, hoping to find her some casual slip-on Uggs. Unfortunately, the experience was marred by poor customer service. While we were initially greeted by a young gentleman, that was the last positive interaction we had. When I approached the register to request a specific size, the young woman barely acknowledged me as she got off her phone. Instead of actively assisting me, she simply pointed towards the shoes and carelessly placed a pair on the display shelf without even handing them to me. She didn't make eye contact, nor did she show any interest in helping me further. I found this encounter particularly disappointing. Given that the display was located near the entrance and there were no shoes visible underneath the table, I had no way of knowing where to find what I needed. This lack of engagement and assistance has led me to conclude that I would prefer to shop online rather than endure such poor in-store service in the future. With this horrible service I wouldn't be surprised if this location gets shut down. Terrible! read more

I walked in late today and there was at least 4 employees. None of them asked me if I needed help or greeted me. The girl with the black and white striped shirt and blonde hair kept talking to everyone else and asking if they were depressed. I went in for slides and walked around and was ignored the whole time. I see why people shop online. read more

Cassandra!!!!!!!! Thank you so much for helping me out you were the best part of my day not only did she go above and beyond and call other stores for the size I wanted but she made sure that she was entertaining other customers equally just as much time as she spent on me she spent with other customers. Thank you so much for the experience! read more

UGG Outlet - Shoe Stores Near Me - Camarillo, California

Got cute short UGGS at an amazing price. So excited , then I got Miss nasty Maria at the register. That young girl was so sour pussed. First she let me know she had no bags and was just so unpleasant, she should work in back and not with customers read more

UGG Outlet - Ugg receipt - Shoe Stores Near Me - Camarillo, California

If there was a rating lower than a star i would definitely give them that!!! Worst customer service and horrible online purchase. I placed an order for Ugg's mini boots for my wife. I made sure to add the complete address as well as the apt #. I get an email that the item was delivered and placed in a locker/storage. I went to my mailbox and there was no item in there and we do not have any locker/storage as this an apt complex. I called Uggs and it was a back and forth with them and Fedex. No one is taking accountability and I am still without my boots!!!! read more

Located in the Camarillo Premium Outlets, the UGG Australia store offers more than just a comfy boot. They also sell Teva, Simple and Tsubo (all owned by the same parent company). The staff was friendly and very knowledgeable about the way the UGG boot should fit. I would hope so! Drive a few miles and save more than a couple bucks. read more

UGG Outlet - Shoe Stores Near Me - Camarillo, California

Went to the Ugg store to see what there end of year sale was about. There was a 40% off sale sign in the window. I wanted a cute pair that were 40% off with the ribbons in the back but my jeans kept falling out the back so i didn't chose those. I decided to take a peak at there clearance section in the back and they had an adorable pink pair that were way more user friendly and they were marked down from the original price of $170 to $120 and final sale to $60. Now your talking :-)) The salesman was trying to be friendly but he didn't seem to understand english. He kept smiling and everytime i would ask him something he would say something to me I didn't understand and kept smiling. Oh well at least he was friendly. The phone was ringing off the hook the whole time I was standing in line and the clerks behind the register just kept ignoring it. What if a customer really needed to talk to you?? Remind me not to call if I have a question. read more

UGG Outlet - Shoe Stores Near Me - Camarillo, California

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Hmmm. I worked there as seasonal and can definitely say that about 85% of the store is the same price you find at a full on retail Ugg store or online. They carry a tiny section of men's footwear, it is almost never on sale and the prices range from $150-300. Besides the free pair I got when they hired me, I never saw much worth spending over. The only possible deal you'll find is clearance. I once got some slip ons there because they were only $34 with the clearance + employee discount, and they are super squeaky. They laid seasonals off with no notice and in my case, after asking for over two weeks if I would be kept or not and being given run around statements, they gave me a bs story about how they had called all the seasonals to inform them of the lay off but waited to tell me in person (which is a blatant lie because I kept in touch with a few seasonals and none of them got a call...ever!) and proceeded to tell me it was my last day. I wasn't even that upset. We just went through management change and it was all going down south. But really Deckers Corporation? You paint yourself to be so forward thinking and hip. Smh. What a load. -Rayce #TheLifestyleNotTheLabel read more

UGG Outlet - Glad to be gone. There really is hardly anything "on sale" or even remotely at an "outlet" discount. - Shoe Stores Near Me - Camarillo, California

Came at around 4:30PM and found it still busy. This place does get crowded! But with the Black Friday sweet deal I got more than what I was expecting to get... therefore I am happy! It seems like they have more than enough of inventory for all to go around. Cashier did ask if I had any coupons/promos (sweet of them, when most places don't even ask!) read more

I'm giving 5 stars because of Robert.I had a return,he was very helpful and just a great person.

I see so many complaints about this store. I am one Of the lucky one's who wears a size 11. Every time I step in to the store I find UGGS that are on sale from 50-70% off! I got a pair of Swarovski slippers for 27bucks, 2 pairs of tall clasic and triple button UGGS from $50 and $40bucks along with a pair of short uggs that were $35bucks! Yea I was in awe and I think I'll be coming back before Black Friday and Xmas since I think summer sales are when you need to buy winter stuff to really get the discounts. HOWEVER.. Unfortunately if you are a size 7,8,9 and 10 you won't find a lot on the clearance section. The prices on the other uggs aren't ideal deals. So if you are a big footed woman like me and you want to get A sweet deal go check not only this store but all outlet uggs stores. They carry the same deals on big uggs. read more

Inside the store everything was fine but outside a long line and the lady in front was rude to us and insist to keep us waiting while we see customers leaving the store read more

We have been standing right outside the doors for over 20 minutes. At least 13 customers have left the store since we reached the front doors and the security guard has still not let us in. This is BS!!! Its cold outside and its 3:42am. They should treat their customers better rather than trying to add hype to store by increasing the line outside. read more

Ahhh... the Ugg outlet.... what can I say about this place... other than... I don't usually buy any of my Uggs here... I get them much cheaper than this... and I would hardly call this place an outlet. The shoes are typically about $10-20 off retail price. That doesn't sound like an outlet to me! ... but I have at least 20 pairs of Uggs... they're so warm and comfortable! :) but I usually get them for more than 50% off their retail price...and I have gotten those prices and ones that haven't even been released yet.... but I am definitely not mentioning how I do this. This is a secret I do not wish to share! :) On a side note: I did find one amazing pair of Roseberry uggs here for less than $100 in the back clearance section.. in my size. I was beyond elated that day! :) read more

UGG, please consider re-tooling to accomplish the following: 1) a recycling campaign that collects the many rubber soles of the UGG brand for transformation into new shoes +/or other product. As well, conjure up an application for old sheepskin that would reduce our carbon footprint. A discount to consumers who participate would be a fun incentive for an earth friendly promotion. 2) And, our hearts + souls would be elevated if the sheep that lose their lives to coddle our feet could feed impoverished communities in all corners of the world. Had a gift of UGG mule slip-ons. The inner sole of one shoe lost fur prematurely. I wanted to have just the inner sole of the shoe replaced. They said no repairs at their Camarillo Customer Service Dept. It is a mistake to buy or gift UGG shoes without replaceable inner soles. A major design flaw is that the exterior of the shoe is durable and lasts much longer than the inner soles. But, without a replaceable sole, the fur lined comfort + aesthetic is lost in short order and their is no recourse i.e. no option to repair or insert another fur-lined inner sole. Bottom-line, you are left with a high-priced but bald and ugly pair of shoes after a short window of wear time. The gifting soul feels ripped off and the shoe owner's left with a revised take on UGG product design and customer service: Low Marks! read more

Horrible service the girl Jessica was very rude to my family. Didn't really want to assist us. I wanted to do an exchange and she kept telling us to return our item. Very uncomfortable visit. Whoever is the manger they need to fire the girl Jessica I'm immediately read more

Took 45 minutes to exchange boots. Lots of floor salespeople - none of which could do much without asking someone else how to do it. When I purchased, the receipt didn't print out correctly/jammed, so they printed out another. When I went to exchange sizes, it took three people to do it. Another problem: only two people seem to know how to do anything, so when either is helping you, they are being constantly interrupted with questions from others. Why hire people and not train them?? Then, they said they'd have to find it at another store. Only one person available knew how to do that. This was singularly the worst after Christmas shopping experience at this entire Outlet Center. I'm prepared to pay a premium for Uggs. But is it too much to expect decent service? read more

This was my second time coming to the Ugg store and the reason I came was that I had a somewhat complex return/exchange. I was first greeted by a female who was helpful when I explained the process she would be facing. She didnt have a nametag so I didnt know how to address her when I had questions. She right away called for the Stock Manager (Matthew) who was a delight in meeting. He was super helpful, polite, and offered so much help and provide knowledge. It made the experience a memorable one and hope to do business with him again. He is a true asset to the business!!! read more

Enployees were really rude...My Grandma was about to buy uggs and then she changed her mind and two employees started to talk back and when we were living I could hear them talking with no respect... Horrible, not going back. So dissapointed read more

My Mom dropped a last minute gift hint about a specific pair of ugg boots. My Wife couldn't locate that style and size so I called UGG Camarillo. Karen answered the call and located the size and style and within 10 minutes she sent me a tracking number... super satisfied. Thank you, Karen read more

Shopping at this store was my all time worst experience buying UGGs. I went to this location on black Friday hoping to find a good price on these very expensive shoes. When I approached the store, I noticed two large red signs in the window that read "30-40% off on select shoes." When I saw this, I immediately decided to wait in line. The line moved quickly at first, but then it slowed down tremendously. After I had already waited about 40 mins the guards basically waited for the entire store to clear out before letting any people in. We all stood there without moving for an additional 20 mins, while he waited for the store to empty out entirely. Once I finally entered the store, I approached one of the associates to ask where the sale items were. She replied, "We are trying to tell people. There is no sale. We are offering 40% off those two styles, but that's all and we've had those available for the last week." When I looked at both styles on sale, I noticed that those didn't even have fur inside! I was livid! I waited in their line for over an hour, only to discover that there wasn't really a sale after all. They literally pulled a bait and switch. I reluctantly ended up purchasing one pair of boots at full price. When the cashier asked me if I found everything alright I told her how frustrated I was about the misinformation, she didn't say anything and didn't even offer a small discount. I mean really, not even 10% off. These people are fundamentally screwed up! It is unbelievable that one black Friday you have absolutely no sale at all, but there are huge signs that mislead shoppers. This was by far the worst decision I have ever made. The only reason I bought something was because I didn't want my hideously long wait in line to be in vain. I will NEVER purchase UGGs again! read more

Not necessarily my type of shoes but I was xmas shopping and this was one of the stops I needed to make. I went in got what I needed and was out. The problem I had with this place was that I didn't receive any help while I was shopping but they were very quick to take my money. The line was very short so that was nice. read more

They have a good variety of shoes. Don't be fooled though, it is not an outlet! It's just in an outlet mall. But what do you expect? They're amazing shoes. I have several pairs of ugg shoes and they just last forever. I will continue to buy from them. The customer is not so bad either! read more

a large selection, but the prices didnt seem that great. Nice staff.

I don't think I have ever gone to this store and have been given bad customer service. The gentlemen there and young ladies are the best at giving enough attention to you as a customer and help you with what you are looking for. They definitely give the best customer service. I highly recommend to shop there. read more

Went to the store to exchange the boot my boyfriend got for me for Xmas, during Xmas we threw the box away without knowing you need it for return or exchange. Megan was so understanding, she explained the policy to us and told us don't throw the box away in the future. That was nice of her. The staffs are friendly and helpful. We have been shopping here many times. Definitely a good place to get Ugg. read more

On Friday I found a pair of shoes I wanted to buy as a gift but the store didn't have the pair in the color or size I needed. After the system said there weren't any pairs available, Jasmine called several stores for me and was able to locate the pair I needed and arranged to have them sent to me. I had not gotten any confirmation about my order so I called on Tuesday and Arlene took the information, checked on the order and called me back within minutes with the confirmation and my tracking number. The customer service both of these associates exhibited was exemplary - thank you! read more

In Nov. 2011 I bought a pair of Ugg's at a cheaper price than the actual store at Amazon.com. Recently , It is now April 2012 I found a tear in my Ugg's when I wanted to wear them. A sewing tear, my Ugg's were basically new; never really wore them and after 90 days Amazon doesn't cover them... Thinking I was shit out of luck. I did an online chat with an Ugg Customer service Agent( which is amazing Customer service) and she told me that Ugg's had a year of manufacturers warranty In the case the Ugg's I bought were real. Anyways she gave me the link that will help me get the shipping process done ASAP! I would believe that I would get information about my UGG's within a week or two after the shipping day but NO I received an email for credit on the online store for my Ugg's THE NEXT BUSINESS DAY! I believe this is amazing customer service...plus the credit added was including the amount of money I used to ship the product out there. Everything worked better than I believed it would. I really appreciate these kind of companies who create the ease to satisfy customers and work extremely hard to provide the best service! I will definitely keep shopping with them, ONE OF THE BEST EXPERIENCES THAT I HAD WITH A BUSINESS! read more

I have nothing but praise for this store. Very neat, organized,and well stocked. Sales help was very customer caring. I had an issue with my purchase which was totally my fault. I called and the ladies were extremely helpful. The next day I went in to cancel my order which was already packaged to be sent across the country. The ladies went out of their way to go through the many,many packages waiting to be picked up by UPS. It was found and credited with grace. I actually ordered the boots I was looking for originally. The customer service and friendliness was exceptional!!! Special thanks to Jasmine and Maria. read more

Not outlet prices, but it is what it is. Found my daughter a pair of chocolate classic tall boots that were $150 and she loves them. The staff is very friendly and helpful. read more

My boyfriend and I went to the UGG store located in the Camarillo outlets, and the manager don't remember his name and a sales rep. named Emily were awesome! They went the extra mile and I really appreciate good customer service! read more

Went to this particular store to find some moccasins for college. Found a pair that I loved, and Alexis was soooo friendly and helpful! Such great customer service. Will definitely return here when I'm back in town! read more

In Nov. 2011 I bought a pair of Ugg's at a cheaper price than the actual store at http://CHEAPUGGS-BOOTS.COM. Recently , It is now April 2012 I found a tear in my Ugg's when I wanted to wear them. A sewing tear, my Ugg's were basically new; never really wore them and after 90 days Amazon doesn't cover them... Thinking I was shit out of luck. I did an online chat with an Ugg Customer service Agent( which is amazing Customer service) and she told me that Ugg's had a year of manufacturers warranty In the case the Ugg's I bought were real. Anyways she gave me the link that will help me get the shipping process done ASAP! I would believe that I would get information about my UGG's within a week or two after the shipping day but NO I received an email for credit on the online store for my Ugg's THE NEXT BUSINESS DAY! I believe this is amazing customer service...plus the credit added was including the amount of money I used to ship the product out there. read more