We fell into being a customer of theirs, through floorcity.com. FC was excellent, great customer service over the phone. However, BW not so much. We ordered some tiles for our kitchen through FC. To avoid freight charges of more than what the tiles cost, we picked them up at a third party warehouse, about 45 mins away. Upon entering, some pleasant employees were outside and directed us where to go. When inside, the man behind the desk, was very unhelpful. He asked what the order number was and I responded with that. His tone of voice replied with "that isn't one of ours" and I showed him the email and pointed of that was the order number as he requested. He then saw the reference number and said "I need that reference number." OK then and I thought to myself, I gave you what you asked before which was the order number, maybe he should've known what their company calls them! I was under the impression that we were an inconvenience to him because we were not a big ticket customer. He had no personality skills, as I am sure most of his job is done behind the desk. He concluded the pick up with "back your car up, they'll be out in a minute" . No thank you, nothing. My advice. Smile buddy, it goes a long way. read more