Phil was an absolute pleasure to work with from start to finish. He was incredibly friendly,…read moreknowledgeable, and responsive, always quick to answer texts and questions throughout the process. He was also very reasonably priced. Phil and his team did a phenomenal job sanding down our existing wood floors, which were heavily scratched, and applying a beautiful new stain and finish, they truly look brand new. What really set Phil apart was his flexibility and commitment to customer satisfaction. When I asked him to come back to address a couple of very minor touch-ups, he didn't hesitate at all. He returned promptly, didn't charge an extra cent, and made it clear that his priority was making sure I was completely happy. I highly recommend Phil to anyone looking for top-quality wood floor refinishing and outstanding service.

Phil has reasonable prices, his team does quality work, and they are polite and efficient.read more

Mark and Bruce are awesome! Our carpeting job took a bit longer than we all expected - a ton of…read morefurniture to move around between rooms and some intricate corners and angles that required extra time to get just right - which allowed us to get to know these guys pretty well. They been working together for 9 years and their attention to detail is very impressive. They do not rush any aspect of the job and strive to get it all perfect. I now have an appreciation for just how physical the process of installing (and ripping out the old) wall-to-wall carpeting is. My wife and I would highly recommend Mark and Bruce.

I am so glad I found Mansfield Carpet Center online and called them to get our carpets stretched,…read moreas they had bunched up and formed creases over the years due to poor installation. Mark was flexible and was able to come to the house within two days - he even called me the next day because he'd had a cancellation and offered to come over that afternoon, which was great. Reasonable rates for the amount of labor involved, and he was very pleasant - highly recommend.

Can't say enough for the customer service at Gene Harding Flooring. They have been my go to for…read morehard wood floors and laminate flooring. The selection and the knowledge of the staff are far beyond what you receive at the big box stores AND their installers are excellent

So happy with all the work Gene Hardy Flooring has done for me. This is a business that truly goes…read moreabove and beyond for its customers. I had a tight budget and Gene helped me actually spend less than what was expected. My backsplash looks wonderful it was just what my kitchen needed. My bathroom has been completely renovated and made to feel like a spa. I'll be doing my kitchen floor next and wouldn't go anywhere else.

From the first call placed to the final result, I can not recommend RKM enough!! We mostly worked…read morewith Rob, who provided oversight to all flooring and tile projects, as well as working with our general contractor, who at the time had several different contractors working at the same time. Rob and his team were very flexible and thorough. Rob had my husband and I come to his showroom where we were offered a surprisingly large selection of flooring and tiling options, and worked with us to help us create a custom look that we wanted for our home. **side note: we finished construction on our addition/modification to existing home in early 2019, so we have had ample time to "break in" the floor and tile from every day use. I must say that the work done was very high quality, as we have not one negative thing to say about it! Everything is in wonderful shape, and we are still just as happy as we were when it was first installed!** TILE WORK: amazing. Rob and his tile installers were great--I told Rob that I wanted two niches in the shower, and he made it happen--no questions asked. There was an issue we had (on our end) with the studs in that shower wall, and he worked with the GC to create a solution where we were able to have our niches without having to compromise. The two tilers were friendly, fast and very efficient. You can tell they've been doing it for years. They did a wonderful job on our floor and shower, and we couldn't be happier. My in-laws had the same process as we had with Rob, and are very happy with their choices and work as well! LVF: This was one of the last projects we had RKM do, my husband wanted a flooring for his basement "man cave" so Rob guided us to luxury vinyl flooring. He knew what look we had in mind and matched us with a LVF which was not only cost friendly, but was exactly what we wanted for the space. His LVF installation guys were in and out in one morning--I couldn't believe how fast it was! It's been a year since the installation, and the floor is still perfect. WOOD FLOORING: My in-laws had to pick out flooring for their 2 story addition, and Rob was very helpful throughout. My MIL had a specific wider-planked style in mind (which had to be special ordered), and Rob did a great job searching and working with her to find the perfect finish. The floors are so beautiful in person! He even helped her find wooden flooring vents which perfectly matched the hardwoods! KITCHEN BACKSPLASH: My MIL wanted these oversized aqua tiles and ended up purchasing them on her own; and RKM's tilers installed. They did a wonderful job! We had standard white subway tile with dark gray grout installed in our kitchen. They did a wonderful job with that too!! REFINISHING HARDWOODS: we had RKM come in to refinish our dated orange-ish oak floors to a more neutral brown tone in our family room. We scheduled it to be done while we were away for vacation, but they were done in (I believe) 3 days from start to finish. The flooring looks great, and we removed the baseboards beforehand to make it easier for them. We have tilework on the floor around the fireplace, and working with stain I was a little nervous about how clean the edges around it would be--but it was perfect! No bleeding, no splashes, no inconsistency in the color--I will definitely be calling again when we decide to refinish the rest of the downstairs! All in all, I would happily give RKM's team of Rob and his installers the highest possible rating. They are all high quality, experienced workers, who know exactly what they are doing, and are super efficient. I cannot day enough good things about them. Thank you so much RKM for helping to make our house a beautiful home that we are so happy with!

RKM Flooring did an excellent job on our floors - from start to finish they were great to work…read morewith. They refinished my current hardwood floors in 3 rooms, and the stairs while installing and finishing hardwoods in a fourth room. In addition, they laid tile in my foyer and mudroom/laundry/bath area - which all came out beautiful. They were very patient with me as I chose the finish for my floors (and provided samples for me to bring to the house to look at) and were helpful in sharing their opinions and sent photos from other jobs they had done. I felt as though Rob partnered with me every step of the way. I would 100% use RKM again and 100% recommend them to anyone for their flooring/tile needs.

I highly recommend AJ Flooring! Ken was a pleasure to deal with. I got quotes from three different…read morecompanies. His came in in the middle but he excelled in customer service and the floors look amazing. They took great care in moving and replacing my furniture and provided me with visual updates as we had to leave the house for a few days.

I needed my floors buffed and sealed, Ken worked with my timeline and did an amazing job. The…read morefloors look great and the cost was very reasonable, especially for the quality of the work. Highly recommend

Nice selection of rugs, a variety of colors, great customer service and convenient to the Highway 24read more

superior craftsmanship great customer service and super friendly. I would 110% recommend!read more

Wonderful, friendly staff and Ken did an amazing job on the install. Would highly recommend!read more

I couldn't be happier with my experience working with this carpet workroom on my stair runner…read more Peter guided me through every step of the selection process with incredible patience and expertise, from choosing the right carpet to understanding borders, layout, and finishes. His eye for detail and design made all the difference and gave me complete confidence in the choices we made. The installation was impeccable. The runner is perfectly placed, the workmanship is precise, and the overall result has transformed my staircase. Professional, knowledgeable, and a pleasure to work with--I would highly recommend them for anyone considering a custom stair runner or carpet project.

This group is one of our vendors and it was my first time picking up and even though it was only 1…read morecarton of tile, and I was quite capable of taking it out myself, the rep Adam walked it out to my car for me. All I can say for my experience is that Adam was wonderful and full customer service all the way. He was friendly, we chatted a bit and his positive demeanor was infectious. I had shown up a bit grumpy but by the time I got in my car and on my way to work I was wearing a smile and I did carry that to work. One of the nicest exchanges I have had with a customer service rep in a while. Thank you, Adam. You made my day. (Barbara - NKB)

We fell into being a customer of theirs, through floorcity.com. FC was excellent, great customer…read moreservice over the phone. However, BW not so much. We ordered some tiles for our kitchen through FC. To avoid freight charges of more than what the tiles cost, we picked them up at a third party warehouse, about 45 mins away. Upon entering, some pleasant employees were outside and directed us where to go. When inside, the man behind the desk, was very unhelpful. He asked what the order number was and I responded with that. His tone of voice replied with "that isn't one of ours" and I showed him the email and pointed of that was the order number as he requested. He then saw the reference number and said "I need that reference number." OK then and I thought to myself, I gave you what you asked before which was the order number, maybe he should've known what their company calls them! I was under the impression that we were an inconvenience to him because we were not a big ticket customer. He had no personality skills, as I am sure most of his job is done behind the desk. He concluded the pick up with "back your car up, they'll be out in a minute" . No thank you, nothing. My advice. Smile buddy, it goes a long way.

Bait and switch. Showed up promptly to give a quote, then did not show up the day agreed upon,…read moreshowed up 3 days later, asked for additional 2,000 above his quote, after we agreed, he asked for cash up front, and them texted the day before that he will pass on the job. Delayed me by several weeks. Would not recommend to anyone.

In a word, perfection. In a few other words: expert; experienced; professional; punctual; reliable;…read moreresponsive; clean; quick; friendly; affordable. I am a perfectionist myself and hard to impress, but Bob was amazing. We found Bob simply from taking his business card at a tile store in Norwood (Buddy's Discount Tile). The first time I called him on a Sunday morning, he answered right away and scheduled to come by the next night. He showed up right on time, gave a thorough explanation of what we could/couldn't do on our floor, and provided a written estimate on the spot. The price was reasonable and Bob said we could save some money if we pulled up most of the floor and handled uninstallation/re-installation of our appliances (stove & dishwasher). I was happy to do the labor there and it saved us several hundred dollars. Bob scheduled to come and start the work at the end of the week on Friday, and said it would be a 2-day job. My wife and I ripped up the old pine floor over the next few days with some tools Bob was kind enough to lend us! (Professional crow bar really makes a difference!) Bob said he'd arrive at 9 AM Friday morning to start, and boy did he literally arrive on time, like 9:00 on the absolute dot. He got right to work finishing up the floor removal we couldn't do, then prepping the floor to install a subfloor. He arrived right on time Saturday morning--actually a little too early as he was blocking my wife's car in the driveway!--and finished up the work by early afternoon. He is extremely detail oriented and was very particular about ensuring the tiles were laid down perfectly. He also suggested we tile the bottom of our cabinets (i.e. over the existing white pine) which we weren't too sure about, but it looked awseome when done... like they're just floating above the floor. In addition, we needed a couple of stairs to our basement replaced--they were seriously cracked--so he offered to fix them. His assistant picked up some new pine (I paid them back, of course) and he installed them in a jiffy. Plus our basement door was not closing properly and he offered to fix that as well. He did both these fixes unrelated to the floor project free of charge. The floor came out great and looks amazing. All in all it was an absolute pleasure to work with Bob; I would absolutely recommend him; and absolutely hire him again in the future. Bob is much more than a "tile guy" -- he is a very experienced and skilled general contractor and all around great guy.