The SC Tech Exchange has been incredibly helpful over the last few months, but especially helpful…read moreover the last few weeks as my business has been hit hard by the COVID-19 lockdown. They have helped us figure out the equipment we need to continue our music teaching business, which has required some severe changes! Thank SC Tech Exchange!

Competent, friendly service at a reasonable price. What is not to like? Fortunately, I do not often…read moreneed such service but it is good to know it is available. Kudos.

I can't say enough good things about both Ivan and Jesse. Computer Center Santa Cruz was…read morerecommended to me by another vendor to assist with multiple network issues stemming from a recent Comcast Business modem change. From the start, they were impressive. They quickly recognized the issues and clearly explained the process required to rectify them, including a necessary site visit to confirm my hardware and current setup. Once that was complete, they collaborated with me to develop a solid game plan. When the day arrived for the network exchange, they went above and beyond all expectations. I am incredibly grateful for their dedication, positive attitude, and willingness to explain every step along the way. Great job, guys! Sincerely, Tye

Ivan was so knowledgeable, he fixed my problem with my iPhone in under an hour. He was very kind…read moreand friendly. I totally recommend him!

Highly recommended. Went the extra mile for my 16 year old Dell even setting it up for usage with…read morenew system. Reasonable priced, great customer service. Grateful you saved 16 years of memories and were kind to me about my old laptop.

So glad I discovered this wonderful place! The owner Devin is a good detective and problem solver…read more I took in my vintage Mac desktop (2004 I think!) that had a totally blank screen - first he celebrated this antique And then retrieved all the documents and precious photos and then wiped it clean and disposed of it appropriately. Best $100 I've spent in awhile! I really appreciated his patience and kindness to a non-tech person like me. He's a good educator and was able to answer my questions and also advised me about how to assimilate the new data onto my current computer. And as a BONUS: there's a super sweet office dog that greeted me.

I was recommended by several friends to go in to this store. They are creative problem solvers. So…read morefar I ordered a special case for my smartphone & told it would be here in a day or two. My week got crazy so I left a message w/them today, Sunday, to call me when I could come & p/up. As I listened to their recording they gave hours. They are open M-Sat but what floats by boat is that they are also open on Sunday's by appt only. Seems like my most serious problems occur on Sats & Sun so good to know about Sunday. Most likely I'll hear from them tomorrow, Monday, since my issue is so insequential but I had to ask them if by some chance miracle, they could accommodate me due to my erratically crazy schedule this week. In the wild chance I get it today I will definately share that here. In any event, I'm going to recommend them because of the great things I heard from a few trusted friends. Just in case you'd like to hear one of my favorite jokes-for now, here goes: Q. What's the difference between ignorance and apathy? A. I don't know and I don't care. haha trust me it's much funnier when told opposed to written. Attitude is everything, as always.

Bad customer service and communication. Dodgy vibes about their competence and their approach to…read morepricing. Let me tell you my epic tale. My USB ports stopped working. Tech quoted me $50 for the part, and also said it would be 1 hour of labor. Couple of days later I got a call from the owner saying they had the part but it cost almost double what I'd been quoted, and also it would be two hours of labor because it's a difficult job (really?) and the labor price I had been quoted was their summer special and the second hour would be more expensive. I made a mental note to not go to them again, but they already had a bunch of my money so I proceeded. Got a call when it was ready, but before he would get off the phone the owner grilled me about whether I do backups and tried to sell me a backup system, and I finally had to say, "All the features you just mentioned? The system I use does all of those." He backed off. Went to get the computer, and they had lost my my computer case and had to hunt all over the store for it. Later I discovered that some papers I had in there were missing. (Not important, just printed them out again, but that seriously should not happen!) Got home, discovered that charging was not in fact happening, and also that a couple of my browser windows had been closed. One of them had a lot of tabs that I needed, but it was no longer showing under "recently closed" so it was gone. Went back, they tested it with their cord, it worked, but then it didn't work, then after more plugging and unplugging it worked again. They explained in an overly patient voice that it takes a few seconds for it to go from the "plugged in" icon to the "charging" icon. I explained for the second time that I had used it for half an hour at home and it never charged. They told me it was probably my cord. I explained why it definitely wasn't my (multiple, high-quality, quite new, working-perfectly-up-till-now) cords. They told me it might be that my board was bad, but that it was "very unlikely" that it was a dud part (even though they use refurbished parts--which, by the way, you only find out if you read the little sign that's down at knee height). Throughout this exchange there was never a "sorry it's giving you trouble!" or "let's see if we can figure this out for you." Just stone-faced and clearly wanting me and my problem to go away. We did the unplug-and-plug-back-in thing one more time, but this time using the other port and . . . it wouldn't charge. So apparently they did not test both ports after they "fixed" it? They said they would order a new part and it would be in on Monday. But now that I've read some of the other reviews, I regret having left my computer in their hands at all. I've got one USB port that works most of the time, and if it starts to go bad again I will take it elsewhere.

I got my computer repaired elsewhere (in Santa Clara) and they found several issues…read more - No Windows key was found in settings so Windows was really installed properly by Nerds by Night despite paying for it to be installed. I was also over charged by $100 for the Windows 11. - There were more parts found damaged from being assembled. RAMs look like they were aggressively pushed in. - CPU prong bent. The repair guy I found could tell the computer was placed with the glass down in the car like the NbN worker had done. Legitimately go take your computer to Silicon Valley to have it looked at or a custom one made. Found someone who actually talks to you face to face, is passionate about computer builds, and likes their job. Also respectful to customers. I wish I could get my money back from the damage Nerds by Night caused and the mess they left in my computer casing.

Melissa and Ben reached out to me after seeing my review. Nope, they are not out of business…read more My message fell into a hole. We discussed my laptop problem and determined it wouldn't be economically feasible to attempt a repair. That is a fair assessment . But I didn't want o lose all the Burning Man stickers on it =!8^} I appreciate their response and can heartily recommend Nerd By Night to anyone requiring computer services.

Can't recommend enough!! I've been building my own machines for decades, ran into 2 problems I've…read morenever encountered. Luigi and Quist fixed them in 48 hours, good as new. And the cost was super reasonable.

Took an older computer in to diagnose a sound issue. They kept it overnight to explore the issue,…read moreordered a VERY reasonably priced part and explained how to install the part. We paid for the part, after which they were NOT going to accept any money for doing the diagnosis! Well, we now have a new place to take our computers!

These folks are always friendly, competent, and quick to solve my computer problems. Their prices…read moreare fair (and sometimes they don't even charge me for their help). I've been coming to them for years and I intend to keep doing so.

Need ram and an ssd installed in my daughter's new laptop. Matt was super nice and he did it all…read morewhile my daughter waited. Would definitely go back.

Artem was able to quickly fix my laptop at a reasonable price. I will use his services again should…read moreI have any future problems with my laptop.

Amazing work by Art. He was quick and very responsive and fixed the charging issue with my asus…read moreexpert book. Overall I would highly recommend. Pretty affordable too and he does an initial diagnostic to determine cost which is great.