These folks are always friendly, competent, and quick to solve my computer problems. Their prices are fair (and sometimes they don't even charge me for their help). I've been coming to them for years and I intend to keep doing so. read more

Need ram and an ssd installed in my daughter's new laptop. Matt was super nice and he did it all while my daughter waited. Would definitely go back. read more

I can't say enough good things about this place, super-fast, easy, and helpful! 10/10

These guys are calm, respectful, genuine, and communicative. I had a power supply issue, they quickly tracked it down to the issue pretty quickly, and realized to fully fix I would need the manufacturer. But they gave me extra equipment to BORROW to circumvent the problem in my PC so I can use it as normal until I decide what to do. They were very patient until I took my time and called back with a decision of how to proceed, when I decided to just buy the part they leant me rather than have a dell technician work on the PC. It is clear they care about their work and clients, and the cost wasn't bad at all. read more

I am so happy to have found this computer repair store! They are wonderful to work with, have a quick turn over with repairs and are very nice people. I have worked with them for several years, computer repair, back-up issues, data transfer and website trouble shooting, they really do great work! read more

Peter was great! We had an issue trying to send a WIFI signal across property. He came out and diagnosed the issue as some bad hardware. Peter ordered the new parts and up and running for several weeks now without one issue. What I appreciate most is Peter showed me what I needed from Amazon and gave me the option of purchasing or him to purchase. But NO added mark up like most businesses would do. He is not only very capable, but also very fair and not looking to price gouge. I would highly recommend User Friendly Computing. Great guy and great service. read more

I went to computer friendly last week and that is a perfect name for the service I received. They answer the phone when you call, Matthew was polite, professional and helpful. My laptop could not be repaired and I was referred to Apple. I was not charged. Thank you, Helen read more

These guys have saved my butt so many times. Fast, communicative, HIGHLY affordable, really good customer service. This is my go to place.

They've always been able to solve my problem at a reasonable price. I trust them to do good work.

Anytime I have computer issues, need assistance with software & options to complete forms & send them back signed, I rely upon User-Friendly Computing. Most of their work we complete online; however, when problems with computer, hardware & software, I take my equipment & the company I work for equipment here for repairs. Very quick turn around on repairs. I wouldn't have anyone else assist me or repair my or my companies equipment. When moving the company to a new location, they set up all the computers, printers & faxes to get us up & running ASAP. I've been their customer for about 10 years. Honest, efficient, great pricing & fantastic customer service; there is nothing that this business can't do. read more

I want to give a BIG thank you to Matt at User Friendly Computing on River St. In SC. He is patient, professional, and proficient at what he does. I highly recommend him. I also want to add that I read some of the negative reviews here and I can relate to some of it. It is often said that good surgeons have lousy bedside manners but get the job done because they know weekday they are doing. They are precise and to the point and busy. Maybe computer technicians share that. But I have always felt that my questions and concerns were addressed by Matt. read more

I have an old computer that was not working correctly. Took it to user friendly computing and they made it better than new and faster. I trust them with all my Computer needs. I've used other shops but User Friendly is the best and are reasonable. Pat Jackson read more

I initially posted a review regarding the less than sub par customer service. The person at the front office was a aloof and seemed annoyed that the customer in front of me and I were an inconvenience to him. No smile. No thanks for your business. Follow up: My laptop was not repaired. It had the same issue as when I brought it in. I called and left a message and did not hear back from him. I sent and email telling him that this issue remained unresolved. No return phone call. No return email. It has been a week. I would encourage new comers to stay far away from this business. read more

I had had a problem with my computer after it went with me on an airplane ride. I was worried about taking it somewhere and leaving it since there is so much personal information on it. But, after taking for a few minutes I felt like I could trust them. They called me within an hour with what was wrong. And, then they had it fixed by the end of the day. I was treated very professionally and the cost was under what they said it could be read more

User friendly did s great job of troubleshooting my modem issue and got me back up and running in less than one hour. It is the IT version of an old fashioned doctor's house call. I appreciated the great service. Zach Liske read more

This is my go-to place when my computer world is not right. They are friendly and super approachable. They are very efficient. Many times, they are able to solve my problem without me having to leave my computer with them. I'm quickly out the door and back to work. Their prices are extremely affordable. Most importantly, I trust them. I know they will always provide the best service at the best rate, and my computer will work as well as it did the day I bought it. read more

User-Friendly Computing - Super nice people and so efficient. Their prices are very affordable. - IT Services & Computer Repair Near Me - Santa Cruz, California

These guys are great. I've been using Peter for everything IT in my business for a few years now and I've taken my laptop into the River Street business a few times for repair. They are excellent- clear communication, readily available & good prices. I highly recommend them! read more

My laptop was bouncing with adware and slowing down they did a great job and it's as good as new... thanks... to the gurus of laptop repair I really should do this once a year.... a tune up read more

The audio on my laptop wasn't working. I called Matt around 8am, dropped off my computer at 10am, and received a call that it had been repaired at 10:30am. I drove over to pick up my computer and asked how much for the repair. Matt said it was free of charge because it only took him about ten minutes. I will always bring my computer problems to User-Friendly Computing. read more

These guys are amazing! I brought my printer in to get looked it and all it needed was a good cleaning which they did as a courtesy for me!

Good courteous, professional help. Had to have a clean install done after Windows 10 Update resulted in a perpetually running Windows Defender scan (like a BSOD). Matthew honored the 10% discount for mentioning Yelp. read more

These people are friendly, knowledgeable and reasonable. My cat knocked the TV onto my laptop and ruined the screen. The display was special ordered and installed. The price was exactly as quoted. The screen works perfectly. Glad I did not purchase a new laptop. This is the second time I have brought my laptop to User Friendly. Previously, they fixed competing WiFi adapters. I will not hesitate to make this outfit my first choice should I need computer repair again. read more

This place is great! I had an error on my laptop for about a month and just lived with it....I finally remembered meeting Peter Huemer (the founder and CEO) months ago and still had his card with me. Thank goodness for small favors. I took my laptop in, told them what I had been dealing with - the staff was really nice (they didn't treat me like an idiot like some other shops will and do) and a day later my laptop was back in my arms and as good as new. Great, great local company and wonderful service! read more

Matt Egly is a genius, especially when it comes to fixing PCs. I've used his services twice. He has fixed my laptops for work in a timely fashion, and they are better than new when I get them back. He even fixed my lenovo think pad that had never worked correctly. Thank you Matt and User Friendly Computers!! read more

Great help with both data recovery and battery replacement. They stuck to the price they quoted, even though they had to return and reorder the battery, and Matt called me back and completed the work within the time frames he gave me each time. When something went wrong, they worked to fix it; I can't even THINK of calling another place. Thank you, guys!!! read more

DO NOT COME HERE. I brought my lap top in to have the fan replaced. The technician who took my computer was very polite and had me fill out a form detailing that I needed my fan replaced. He estimated the cost which turned out to be very accurate (around $140 for parts and labor). HERE'S WHY THE 1 STAR RATING: When I got my computer back they had replaced the fan as they said, but also went in and altered my start-up settings and other software and even installed new software! At no point did I request or give them permission to alter any software on my computer. I had a purely hardware issue. Beyond turning on the computer to confirm installation of the part there was no need to alter anything that I had set. I am so annoyed at this blatant disregard for my privacy. They had my phone number and were in contact with me throughout the repair and could easily have asked if I wanted this service. I will never come here again. read more

I'm furious. I've used these guys several times and their service has been fine, nothing special, but I wasn't dissatisfied. They could be nicer/more personable, but hey, they're computer geeks, customer relations probably isn't going to be their strong suit. But, this morning I looked closely at my nifty cool-looking HP Slimline and it has a STICKER ON IT from when I just took it in to User Friendly. Seriously?? They put a *permanent* (it tears when I try to peel it off) business-card-sized sticker on my personal property, advertising their business? That's vandalism in my opinion. Could they have just given me a sticker with my receipt? Or put something on there that was easy to peel off? Or given me a magnet for my fridge? Sure, and I'd be cool with all of those things. But THEY PUT A PERMANENT ADVERTISEMENT FOR THEIR BUSINESS on my personal computer. Lack of respect doesn't even begin to sum up that kind of action. They just lost my business. read more

DO NOT GO HERE! I first brought my laptop to user friendly because it was overheating, and I wanted them to see why it was running so slow. They said they cleaned all of the dust out so it wasn't getting so hot anymore and said they couldn't find anything wrong with it. I brought it home, and that night my laptop started freezing up really bad, programs were crashing and my laptop was not useable. So I brought it back the next day and told them there was something really wrong and they needed to check it out again. Well, about 2 days later, I get a call and they tell me they weren't really sure what was wrong, but they could reinstall my whole system and see if that did anything, other wise its going to need a new motherboard. So after the reinstall did nothing, they tell me they can't fix it and to bring it to "Click Away" computer repair around the corner and have them put a new motherboard in my laptop. I'd also like to add, every time I tried to call them to see what was going on, they'd tell me "oh we will call you back in about 30 mins to talk to you about it" and NEVER called back! I had to keep calling them to try and get any kind of info from them for like 2 days. So, I bring my laptop to the other place, and within hours they call me and tell me these guys have no idea what they are talking about and that I just needed a new hard drive, and they weren't sure how they couldn't figure that out. I also had to call user friendly back because they never put my laptop charger back into the bag, it wasn't there when I brought it to the next computer place, and when I picked up my laptop from user friendly, I brought it straight to click away and it wasn't in the bag when I brought it there to leave it with them. They refuse to replace it even though they are the ones who messed up and lost it. Now, I am totally screwed for this week because I had work I needed to finish and can't plug in my laptop. Plus I've paid all of this money, and everything to have a working laptop, and I can't use it now thanks to those idiots! This place is a total joke. And the fact that they are not replacing the 80$ charger, that I cannot afford is bullshit. Go to Click Away right around the corner, they are on top of it, professional and very fairly priced. http://www.clickaway.com/santa-cruz-clickaway I wish I had brought my computer to click away in the first place. Because now I'm totally screwed thanks to "user-friendly" and their complete lack of customer service. read more

I experienced blue screen crashing on my PC and took it first to ClickAway in the Sash Mill for their free diagnostic. After 2 days of not hearing from them, I called to check and was told that the crashing was due to multiple viruses and malware, that I had corrupt system processes, that my hard drive was about to fail, and a few other problems, with a total of $800+ required to repair (I paid $650 for the PC). I thanked them for the free diagnostic, and walked my PC over to User-Friendly Computing on River Street. Eric told me a diagnostic would cost $50, which could be put toward the cost of any required repairs. I left the PC with him, and he called me 4 hours later saying one of 2 RAM modules had a failure and could not be read nor written to. Cost to repair: $40 for a new RAM module + $99 labor (1 hr.), and he could have it done by that evening if I needed it. I authorized the repair and a next-day pickup, and am happily writing this review on my PC. Need I say more? read more

Wonderful business with kind, friendly, resourceful staff. Instead of charging me to replace my water damaged mouse track pad (parts+labor ~$170---a much lower quote given by other stores when I called), they simply deactivated the tracker pad (for free) and recommended a wireless mouse ($10 office max). When I do have the extra cash to replace my track pad I'm definitely going to User-Friendly Computing! Thank you! read more

Earlier this week my wifi quit working, and my computer shut down. I called my favorite I.T. guys for help, they made a special trip out to help resolve the issue as soon as possible and were nothing but kind and helpful throughout the process. I have been coming to User Friendly Computing for about 15 years now for business and personal technicalities. They have helped me out immensely when it comes to my time of need, and for that both my life and my business are able to run smoothly. Andrew and Peter are both very kind, timely, helpful, and most of all accommodating. I appreciate all the hard work they do, as well as keeping prices reasonable! couldn't be happier with the services I've received. Great job guys! Thanks again! read more

I created a Yelp account to give them a shout out for the free advice. I brought in my laptop that had an issue with the power adapter. The guy at the front counter spent 5 or 10 minutes looking it up & going into detail about it. Turns out it wasn't that hard to fix, much cheaper to do it myself. Then he helped my father with an unrelated issue, all without charge. I'll definitely go to them when I need work done in the future, trustworthy place. read more

The guys at User-friendly Computing were super nice, really informative and gave me a thorough diagnostic on my mac, even opened up and tested out different ram, logic board, hard drive etc, helped me out majorly. After that they even ended up waiving my $50 assessment fee that I was planning on paying, so in short, did a bunch of work for me for free...super generous guys down there. Highly recommended. read more

I have had 3 fine experiences with User Friendly. Two of them were due to the expertise and patience of Andrew Foehner. He came onsite and hooked up a 2nd PC for me, a printer and speakers. Not only efficiently and successfully but was polite and patient and made sure to train me in how to use each. He also rearranged my desktop for maxiumum efficiency and was fun to work with. - Alan Mark Levinson read more

No, not these guys! Brought a laptop in with screen flicker which got worse depending on how the screen was angled. Sometimes it was usable. They recommended that we replace the screen. They did. Still flickered. They gave me a refund but said they had to put the old screen back. After 9 days I went back for it. They said they 'disconnected it' internally so I could use an external screen. I asked them to please reconnect the screen so it would be in the same state when I brought it in. Turns out they broke my original screen and tried to slide it past me.... No recompense, no standing behind their work. read more

The people in User-Friendly are really *friendly*! There's never been a line the few times I've been, & they've always solved my laptop issue instantly, with minimal charge & time-usually within minutes. I'm impressed with how nice & knowledgable they are there. Thanks guys! read more

I brought my computer in with serious virus problems. They did not do what I asked only part and charged me for their mistakes and held my computer hostage until I paid the extra amount, taking no responsibility for their own errors. I had trouble with two computers, the second they told me that one was not repairable. It was under warranty and I had to call the company and speak to their tech before they would replace it. The tech immediately figured out that it was fixable and has been doing fine ever since. read more

There is simply no other company in Santa Cruz that I would put the trust of my business and my financial well being of my family into the hands of. I have been using Peter for years, and whether I drop my computer off at their location or pay a weee bit more to have have one of theit techs come out, they leave my business/home w/ computer problems solved/fixed everytime. If you want professional, courtious, affordable etc. call them. They rock/rule/kickass. read more

Excellent experience; the employees here are prompt, courteous, and honest. I brought my computer in yesterday morning with a potential backlight issue. They were unable to replicate the problem (computer is working fine now), so they sent me on my way-- no charge, even though they checked out the hard drive and cleaned some dust out of the fan. A lot of other places would have charged me for the evaluation and/or for unnecessary parts and labor. read more

Good job, fast response. Owner took the time to address my concerns promptly and to my satisfaction. Thank you.