I was recommended by several friends to go in to this store. They are creative problem solvers. So far I ordered a special case for my smartphone & told it would be here in a day or two. My week got crazy so I left a message w/them today, Sunday, to call me when I could come & p/up. As I listened to their recording they gave hours. They are open M-Sat but what floats by boat is that they are also open on Sunday's by appt only. Seems like my most serious problems occur on Sats & Sun so good to know about Sunday. Most likely I'll hear from them tomorrow, Monday, since my issue is so insequential but I had to ask them if by some chance miracle, they could accommodate me due to my erratically crazy schedule this week. In the wild chance I get it today I will definately share that here. In any event, I'm going to recommend them because of the great things I heard from a few trusted friends. Just in case you'd like to hear one of my favorite jokes-for now, here goes: Q. What's the difference between ignorance and apathy? A. I don't know and I don't care. haha trust me it's much funnier when told opposed to written. Attitude is everything, as always. read more

Whatever you do, DO NOT bring your devices to this company for repair. They charge more than double what Apple charges and they do poor work. They replaced the battery in my laptop and for some reason left the plastic on the battery. This caused problems with the motherboard and my computer is now completely dead, and all of my data is gone. Do yourself a favor, go anywhere else. read more

Bad customer service and communication. Dodgy vibes about their competence and their approach to pricing. Let me tell you my epic tale. My USB ports stopped working. Tech quoted me $50 for the part, and also said it would be 1 hour of labor. Couple of days later I got a call from the owner saying they had the part but it cost almost double what I'd been quoted, and also it would be two hours of labor because it's a difficult job (really?) and the labor price I had been quoted was their summer special and the second hour would be more expensive. I made a mental note to not go to them again, but they already had a bunch of my money so I proceeded. Got a call when it was ready, but before he would get off the phone the owner grilled me about whether I do backups and tried to sell me a backup system, and I finally had to say, "All the features you just mentioned? The system I use does all of those." He backed off. Went to get the computer, and they had lost my my computer case and had to hunt all over the store for it. Later I discovered that some papers I had in there were missing. (Not important, just printed them out again, but that seriously should not happen!) Got home, discovered that charging was not in fact happening, and also that a couple of my browser windows had been closed. One of them had a lot of tabs that I needed, but it was no longer showing under "recently closed" so it was gone. Went back, they tested it with their cord, it worked, but then it didn't work, then after more plugging and unplugging it worked again. They explained in an overly patient voice that it takes a few seconds for it to go from the "plugged in" icon to the "charging" icon. I explained for the second time that I had used it for half an hour at home and it never charged. They told me it was probably my cord. I explained why it definitely wasn't my (multiple, high-quality, quite new, working-perfectly-up-till-now) cords. They told me it might be that my board was bad, but that it was "very unlikely" that it was a dud part (even though they use refurbished parts--which, by the way, you only find out if you read the little sign that's down at knee height). Throughout this exchange there was never a "sorry it's giving you trouble!" or "let's see if we can figure this out for you." Just stone-faced and clearly wanting me and my problem to go away. We did the unplug-and-plug-back-in thing one more time, but this time using the other port and . . . it wouldn't charge. So apparently they did not test both ports after they "fixed" it? They said they would order a new part and it would be in on Monday. But now that I've read some of the other reviews, I regret having left my computer in their hands at all. I've got one USB port that works most of the time, and if it starts to go bad again I will take it elsewhere. read more

Very expensive they need to give free inspections then charge the amount for the exact problem they found. They charge $140 just to inspect your device a complete rip off read more

When I walked in, I showed the employee my phone and how the screen wasn't working. He took it from me and started looking. He told me it'll be this much for looking at it, this much for a new screen, and this much for the service fee. The total was around $300 for a new screen! And it wasn't even an official Apple screen. I told him I'd like to get a quote from the place around the corner. He then tossed/threw my phone across the counter back towards me and didn't say another word. I just grabbed my phone and left. Horrible customer service and terrible prices. Update: Yes. This happened at your store and that location. Horrible. And you're not even taking ownership of the issues and treatment I received. Just saying "can't imagine someone doing this" isn't a valid response or good customer care. I didn't make this up... read more

to replay to you Kavin H. Why did I come to this place? I came to you guys to seek professional help and a second opinion on the issue I have. This is a really silly question. I'm sorry that it took you or your team more than an hours to put a pc back together. I understand that ITX build can take time but you guy are professional right? I appreciated that I did not get charge more but I didn't get a solution from spending that money. If your worker would have mention that I can just change the PCIE setting and have a working computer that would have been fine with the service but that didn't happened. read more

Computer Zone - IT Services & Computer Repair Near Me - Santa Cruz, California

This is place is a ripoff. Very grimy inside of the shop and the prices quoted are insane for the most mundane tasks. Take your business elsewhere read more

What an absolute rip off this place is. I brought a laptop in here, knowing exactly what was wrong with it. I had opened the laptop up, and accidentally tore a ribbon cable. I never turned the laptop on again after doing this. I brought the laptop to them, hoping that they would have easy access to this ribbon, cable, and perhaps be able to Take better care of it. After bringing it in, telling them exactly what was wrong, and even telling them the specific part that need to be replaced, they quoted me $99 as a basic service fee to look it over. One week later I get a telephone call from them Letting me know exactly what I had told them was correct and asking if I wanted to pay for the cable. Absolutely. This was just going to cost an additional $30. A week after that, I get another phone call from them telling me that they had been having difficulty getting this cable and that this was going to take a little bit longer. As luck would have it, before I decided to have them fix it, I ordered the correct one ribbon cable, and it actually already received it. I offered to bring them the part to fix the problem. I brought that part in dropped it off and hopefully I would get my laptop back soon. One week after that, a total of three weeks following the point where I dropped my laptop off in the first place, I get another phone call from them, letting me know that they had been trying to fix the problem, but that somehow the left the motherboard on the laptop seems to have shorted out. Now the laptop had been fine before I accidentally tore the ribbon cable, taking the laptop apart, and never tried to power the device on after having done that. But now they say that the laptop came in that way And that the entire repair cost was now going to be the $99 deposit., An additional $99 worth of labor, the price for the part that I gave them because they had ordered it in addition, and $400 for a new motherboard This is a laptop that I had spent $300 buying used on eBay just six months ago. So to get my $300 laptop back I was gonna have to pay them about $500-$550 provided they don't break anything else in the process if I want my laptop back in a broken condition I have to pay $250 which is the two hours of labor that they've sunk in plus the cost for the part that they didn't need. Please try and find a more reputable repair place if you can. Even taking this laptop back to Apple itself would've cost me way less. [Update: despite the comment below, what they fail to understand that after two weeks, I had to order and deliver the part to them, and after three they gave me a quote of $99 (evaluation) + $99(additional labor)+$379 (refurbished motherboard) = $579 to repair what was originally a torn ribbon cable that cost me $15. After their quote, I ordered a refurbished laptop of the same model for $240 (with warranty), less than half their quote to fix. This is probably what they should have recommended to me in the first place. Keep the broken laptop, I won't be back for it. read more

Beware-Poor quality of work, expensive and they do not guarantee their work. $99 to look at the phone another 299 was requested to replace the screen. Few days into the new screen an error message popped up saying it wasn't supported. Then a few weeks later the screen went black then the screen completely fell apart. Computer zone does not back up their work. read more

Needed some tools for repairing electronics. They were willing to help in a prompt and friendly manner. Thanks, Computer Zone!

Computer zone has been a great resource for over 25 years. They graciously donated old computers for charity in Mexico, and have been able to help me with many issues over time. They are friendly they are transparent and respectful and most importantly they stand behind their work read more

They have done amazing work. Each time they've worked on my computer they've been quick about and the prices are reasonabl.

I so much enjoy working with these people. They are fast, efficient, and knowledgeable. Their rates are comparable and they treat their customers with respect. Shirley Radder read more

I've been a customer at Computer Zone on Mission St. for more than 8 years. I've purchased: phones, batteries, and have had device repair work. I recently bought a used iphone SE and the microphone didn't work. I called and left a message on a Thanksgiving holiday and the owner, Kevin called me back on a day when the store wasn't open. I brought it in, they fixed the phone on warranty and gave me a free case as a kind gesture. Support local businesses. Kevin and staff will go out of their way to make the customer happy. They've always gone one step further to help when I need it. This is how to run a business. read more

Came here to sell my old computer a while ago. While I didn't get an offer as high I was hoping for I do understand he was trying to run a business. Also note the owner is also up for negotiation so keep that in mind if you don't get a valuation that you are looking for. Make sure to check eBay first as he tried to compare my computer to one on eBay with less disk space so make sure to price and value your computer accurately. read more

Very good service. Fixed my screen while I waited and owner explained how the screen worked. The price was good and I would definitely come back. I highly recommend the business. And the owner was very friendly and personable. read more

ZERO STARS. I wish I would have looked up all the BAD REVIEWS before I spent $600. I took in three computers and an old hard-drive to get old pictures off them. Two of the computers worked when I last used them, but it's been years, and the hard drive was formatted for Apple and I now had PCs. Long story short, they were only able to get info off the hard drive, which wasn't much as we switch to PCs. Then they messed up formatting the new hard drive and tried to charge us for their mistake. DON'T EVER USE COMPUTER ZONE (unless you like wasting time and money) read more

Great place left my phone there completely dead and broken overnight and came back to it fully fixed and charged, great customer service aswell read more

Went in to get my iPhone 12 fixed. What caught my eye was that big yellow banner that says something like $49 for phone repair. A young gentleman helped me out and explained everything very clearly to me and I was able to fix the screen on my phone in like 2 hours. The screen itself wasn't too expensive and for $50 to fix the phone its honestly such a bargain. They obviously also do computer repair so I'm thinking of bringing in my macbook in since its been running kind of slow and see if they can help me with that. This is my new go to place for electronics and really beats going over the hill for the apple store or even going to best buy read more

Great at keeping me updated and letting me know what my options were throughout the laptop repair and what the prices would be. Always called me with any updates or issues that they had and gave as much explanation as needed. read more

Price gouging at its finest, too bad too as I'd always rather support local businesses. I was charged full price today ($90) for a USB C laptop power supply that was used. Had to buy it as no one else in town had one and I could t wait for it to be shipped. You guys lost my business and I will not recommend anyone go here either. If you're selling used gear, you shouldn't charge full retail price, pretty simple. If I could give zero stars I would read more

Brought my gaming pc in to have the power supply replaced and the staff was all friendly and helpful, I was only charged for one hour of labor for the job and my pc is now back up and running well. 5 stars read more

Longtime customer, but not no more: 1. Brought it in for bugs in writing text and searching, etc. Lev swore it was because the inside was dirty. OK, what do I know? So they took it apart and cleaned it, taking twice as long as promnised, but hey it happens. Then I found out it was actually a very simple software problem solved by a changing just one setting option. 1. I got home to find out the mic was kaput; Lev said no problem, he's give me 10% off to fix HIS error. Adios after 20 years. read more

I had occasion to bring in my Mac Air for two different issues, once each, recently. In both instances, my computer was returned within 48 hours, problems eliminated. What's more, I was charged minimally. I'm fundamentally far less anxious about tech snafus than I was before meeting these folks. read more

Went in to get my Dell laptop screen replaced. These guys did the job quickly and so well done. My computer looked like new once I got it back. They made it very easy to understand the whole process of ordering the part and fixing my computer in just a few days. Definitely will come back again if I need my computer or phone fixed for sure. read more

I had a good experience here...they we up front about the issues and gave me multiple options for repair. My computer works even better then it did when it was new due to upgrades and was way cheaper then buying a new one. They called me promptly when it was finished which was well within the estimated time for repair. Good, solid and straight forward service. read more

I can't believe this place is still open! They replaced my battery with an after market battery that only worked for one year! Now I have to get a new one- this place is a joke! Don't go! read more

Good service - they spent time and effort getting my iPhone to update successfully without charging for it.

Took my laptop in to get fixed and when I got it back part of the screen was chipped. He said it was like that when he got it but it's very hard not to notice. Mistakes happen, but the fact that he tried to gaslight me into thinking I did it, then charge me to try to fix it is messed up. Please, please don't go here. read more

Honestly they keep doing me right. Went by to get a new screen protector and i was in and out in like 5 minutes. And it was only like $15 which beats verizon charging $40 for the same exact thing. With no installation!!! read more

My laptop was left outside in a rainstorm and computer zone absolutely rescued it! Only took 2 days and they made sure everything worked again with minimal damage. So grateful and totally recommend read more

Horrible experience, horrible experience. DO NOT TAKE YOUR COMPUTER HERE !!! First they lost all my saved data in Outlook and then made me pay exorbitantly ($1,300) to get my computer back. The owner is a crook. I went to get my computer backed up but instead they lost all of my saved folders in Outlook. The worst part is that I lost 15 years of SAVED PHOTOS. GONE FOREVER! I still have nightmares about it. The owner never took responsibility for it and said afterwards it was now my problem. WHATEVER YOU DO DON'T GO THERE!!!! read more

I honestly wasn't even going to write this but with how badly my experience has been I felt obligated to warn others. I was leaving for a summer trip when my screen broke 5 days before my trip, after telling me they could have it done no problem I left it and paid $220 to get my screen replaced. When I picked my phone up they gave me some jumbled excuse saying they could only temporarily fix the screen and it would probably come off the phone soon. I thought I was paying to fix it, not even 10 minutes leaving the store my phone was telling me theres a foreign part detected in my phone and the top part of my screen where the battery is displayed doesnt show because it's not the right screen. My biggest inconvenience happened after I landed over seas the screen started peeling/falling off the phone and I thought I was going to be stuck without a way to call my parent. Luckily another phone shop in Paris could put it back together but in the end it was a bad job with a bs excuse for the poor work I won't ever bring my electronics back here and wouldn't recommend!‍ read more

Never go here for an screen replacement! They sell you a cheap piece of crap screen that breaks ~40days after so you aren't covered by the warranty. Woke up today and backlight doesn't work anymore, thin lines of dead pixels starting to creep across screen, and a weird green tint to the screen. I repeat NEVER GO HERE for an iPhone screen replacement. read more

First, the person working was so rude. Then, I was charged a service fee for them to look at my phone - which is fine. Then they charged an additional fee and told me they could do nothing. So they charged me extra money, provided no service and told me to come back and try again on Monday, where they would charge me to do the same thing they just did! I wouldn't tell my worst enemy to go to this place. This is absolutely the worst service of any place I have been in Santa Cruz. I could not be more disappointed. read more

Don't come to this place under any circumstances. So not worth it. I first called them to ask how much the price would be for the repair I needed and when I went in, they charged me double what it originally was going to cost. I went in for a simple fix on my laptop and it came back with so many issues. They charged me so much for what was a simple fix and told me it would only take 2 days to repair and since I'm a student that needs my laptop for school I figured it was worth it. After two days, they hadn't contacted me at all and when I called to check in, they were extremely rude and yelled at me over the phone simply because I asked if it was ready when they said it would be. They kept delaying the repair and every time they said it would be ready by a certain date, they would tell me that it was still not ready and they needed more time. At this point, I just wanted my laptop back and to get it over with. Once I finally got it back, my touch ID on my laptop was broken, some of my files and folders were deleted, and my laptop glitches every now and then and shuts down. If I could leave a zero star review I would. This place is a scam and they're just plain rude. read more

They aren't really transparent or upfront. I had to basically fight them to get my laptop back.

6/27/17 - Update RadMax 380W PSU that Computer Zone installed in July 2014 finally died 6/26/17. The technician at the new shop (see my excellent review for the new place) discovered that the vibration noise that the RadMax PSU was making shortly after it was installed by Computer Zone, was due to the fact that the power supply harness was missing. The PSU was being held in with three screws, making it unstable and causing it to vibrate against the metal side panel at power on. The rest of the screws were missing, as was the plate covering the PSU on the outside. I wonder what else they stole from my computer while it was there? The new PSU installed today 6/27/17 has MORE power, and costed less than the $79 Computer Zone charged for the cheaper RadMax PSU that clearly didn't fit my machine as evidenced by how it fit in my tower! Expect to be over charged here, and hope that your machine doesn't come out worse than it went in. Be prepared for the run around, phones calls not being returned, and BS lies when you question what doesn't add up. Informed consumers are their worst nightmares! I encourage you to file complaints to the following agencies to help prevent these unethical business practices and start holding these types of businesses accountable for their actions: dca.ca.gov/webapps/bearh... oag.ca.gov/contact/share... Better yet, take them to Small Claims Court and let him explain in front of a Judge. Perhaps they should be audited if they have such poor bookkeeping practices, and fail to note accurate inventory on customer invoices. STAY AWAY FROM THESE LIARS AND THIEVES! read more

Amazing company! They have fixed my phone so many times. Always do a great job, always stand behind their work, super knowledgeable and very reasonably priced. Thanks Computer Zone!! read more

GREAT experience. Had an iPad that got disabled. They explained what they would do, how much they would charge and that it would probably take 2-3 days. BUT less than 24 hours it was fixed, is back in our house and working just fine... and all for less than $100 which they told me upfront. Truly appreciate. Many folks came and went while we were there and they were extremely nice, informative and helpful. Thanks read more