I was really loving Uber until a group of us used them Halloween night. My friend woke up the next morning to a $350 charge. How can a company feel morally right by charging people 10x the normal fee?! Taking advantage of people who have been drinking, choosing the responsible way home. Shame on you Uber! They only squeezed and extra star out of me because they were great before this ridiculousness happened. read more

I've used Uber a few times now and I love it. Such a great alternative over cabs. The first few times I used it was during ACL weekend to get from north to south Austin and back. I had no issues. All the drivers were friendly and the cars were clean. Some drivers were better at driving than others but that is to be expected I guess. Watch out for surge charges. I think they make it pretty obvious on the app when the surge is in effect and how much you will be charged extra but some people have been surprised about the higher rates. My friends and I just hung out until the surge was over or decided that the surge was worth it to just get home. My favorite part about the app is that you can easily split the fare with your friends. It makes it so convenient! I hate finding parking downtown so I would choose Uber over that any day. read more

Don't be mad at uber driver's they get paid less than minimum wage $5 an hour that's a known fact , uber always watching monitoring drivers behavior they have invisible secret function to discipline drivers as well as customers example fall below arbitrary threshold for ratings fired, reject too many trips fired, did customer make a false report fired so that's uber's freedom lol it frees driver to make minimum wage to sleep in their car read more

As an occasional driver I have recently had the worst experience in customer service. First they put an old account into my bank information so that my pay was in limbo. They tried to blame me but I did not even recognize the account so there is no way I would've put those numbers in. Then they stopped payment on the debit card that actually was working! No matter what I would say they kept defending their actions as though it were for security purposes. Which is absurd because all they were really doing is not listening! Uber still has a long way to go to prove that they have changed as a company. Yesterday the app took me to the Drop off location first. read more

I use Uber everyday. What else can I say that hasn't already been said? It's awesome. Only bad experience I've had in 50 rides was a bad route a driver took. I let Uber know about it, hoping for a couple dollar discount and they refunded the whole thing. Very impressed. If you don't like the surge rates late night- just call a cab! I'm sure they will promptly arrive to pick you up and be more than happy to accept your credit card for payment! read more

I used to love Uber. Preferred it over Yellow Cab, not anymore. Without going into a long story about issues from the past, I will tell you about these past two days. First, you cannot open the Uber app on a Galaxy S5. It closes every time saying it has stopped. Pretty sad since it's 2015. Nevertheless, I downloaded it and ran it on my old phone yesterday for a return trip from Wal-mart. I and my mother called the driver no less than 10 times and each time there was no answer or it went to voicemail. I texted repeatedly and no response. Finally, he said he couldn't find us and cancelled the trip. The next driver had not one problem locating us. I was charged for the cancelled trip and immediately contacted Uber who claimed they refunded me although I've yet to get it. Today, I order Uber to go to work in. I wait and wait and no response from the driver. No call to ask me where I am. No text. Nothing Her number was disconnected when I tried calling. I have learned my trip was cancelled and I again was charged 5 dollars. I will NEVER use Uber again and I urge others not to as well. I asked to have my account cancelled and both trips refunded to me. I would rather suffer with the thieves of yellow cab then the dishonesty that is Uber. read more

$175 for a one way trip that was only 21 miles! That is outrageous no matter how look at it. Ride was 65+ but we had a surcharge of $100. When they say the ride cost 2.6 times, that is an additional 2.6 on top of what you have to pay not 2.6x the original cost, big difference. And you can't even talk to anyone, the only communication is through an email. I ran an estimate earlier that said $61-80, my bad for not paying attention when I scheduled the ride but this is rubbery. I will never take UBER again, I will take my chances using a cab... Pay close attention when scheduling your ride which will most likely be during what they call prime time when we all need a ride. the cost can double or triple. UBER's response: Glad to explain this trip's fare breakdown. Your trip was taken at a time when, due to high demand for rides, our rates increased to encourage drivers to get on the road and provide you with a reliable ride. I'm happy to see that DRIVER was able to serve you on this trip. Our goal is to be the most reliable choice, especially when you need a ride the most. When the supply of cars gets tight, we choose to raise rates incrementally as a means of making sure that drivers are available to respond to demand in the area. If we are not able to encourage drivers to be on the road that means we would have failed you because there will no drivers to service you which would be a bad situation for everyone involved. Our partner-drivers are independent contractors who have full control of their schedules. Dynamic pricing is the only way we can encourage drivers to be on the road when there is little or no availability. We take notifying you of the current rates seriously - you should absolutely be empowered to make an informed choice when dynamic pricing is in effect. To that end, we push a notification screen on the app before we're able to fulfill your trip request. The app is designed to leave no question that the rate multiplier is acknowledged and agreed to by the rider before the car ever leaves the curb. read more

I have friends that have used Uber in the past and seemed satisfied so I decided to give it a try. I downloaded the app and immediately got a call from a driver. It took a while for the driver to arrive. Once we were on the road the driver seemed nice but ended up going past my destination. I had to use my phone for directions. We were off track and took a long time to arrive at my destination. Then the fare was $40 more than the cab would have been! When I contaced Uber about the route/fare they didn't care. I will not be using uber in the future. read more

We attempted to use Uber tonight and ordered it on time and it was supposed to arrive within 7 Minutes. Within one minute we approached the door and exited and the car did not show up. We were charged $6.35 for a cancellation fee for a person that never showed up. Her name is Jessica in a Hyundai Accent KNP4186. When attempting to use the Uber app to get a refund it took us through numerous steps and still did not cycle through and allow us to submit our complaint. I'm going to do everything I can to get that money back but in the meantime I will refuse to use Uber until I receive the refund in full and I believe that the driver completely lied and decided for whatever reason to not pick us up. read more

I have been using Uber for 2 years now and I have had several problems. I have had Uber drivers being rude to me. I have been charged a cancellation fee even though I was not the one who cancelled the ride (more than once). The prices are most of the time more expensive then Lyft. Sometimes it's takes me several minutes before anybody even picks up my ride. There have been several times where I have been charged because the Uber drivers were "unable to find me" and pretended like they couldn't here what I was saying over the phone. I use to use this app like crazy. But I am officially erasing it and sticking to Lyft. read more

We are huge fans of the share car process and online systems. We find Uber more expensive than Lyft yet Uber has extremely nice luxury cars and drivers in suits most of the time. The city of Austin will vote the system in as many other major cities around the nation have already done. Three cheers for no skanky cabs! read more

All of my experiences with Uber Austin were great. The drivers are prompt, really friendly, and the fares were reasonable.

First time user of uber and could not have been happier. 3 day vacation in Austin. We didn't want to drive around town because of the traffic and not being familiar with the city. I was impressed with how quickly they always arrived, how clean the vehicles were and how professional and safe the drivers were. Made our vacation so much easier. Will not forget uber on my next trip. read more

I've used Uber at ACL, going to and from the airport, and getting home from bars. Service was great, very little waiting and prices were reasonable. Please note that surge pricing is indicated ahead of time as a mutiplier of normal rates. Pay attention and you will be OK. read more

The Uber bums at the airport are constantly in violation of Homeland Security Mandates by illegally parking their beaters curbside up in the drop off area. They sit in their cars low low low to avoid being seen. To them I say, "Hello, you're in car with license plates Dude. We see you and photograph you. It's just a matter of time until you get your ticket from Security or get 86'd entirely." Then to make matters worse, they try to slip into the two permitted areas where the limo companies park the black cars and suv's. These Uber-X guys have no REAL legitimate government accepted background checks, no city permits, they do not carry commercial insurance. It's not ride sharing. YOU ARE PAYING FOR SOMETHING THAT'S NOTHING MORE THAN AN "AT YOUR OWN RISK" GYPSY CAB. And that's just for starters. Beware. read more

It's been a few years since I used Uber Austin Tx. They have jacked up their prices to be unaffordable, not reliable (Scheduled the night before, didnt show, tried to charge me cancellation fee, had to walk 2 miles for pickup at airport, etc...). To top that off, they now want a TIP. Ridiculous. read more

If you use the ride pass feature for Uber you won't get a ride during peak hours. Tried for 40 minutes to get an Uber ride last night starting at 11 pm. Downloaded the Lyft app and got a ride in 2 minutes. read more

Used Uber today Tuesday from north to south Austin. As we approached a residential area with a slower speed. Driver was pulled over by APD. 50 in a 35. Zero stars. No tip. read more

I was charged for a trip I canceled. 17+ dollars and I can't get a hold of anyone. Stupid app tells me I didn't get charged when my bank account says otherwise. Never using this service again read more

I am very disappointed in Uber Eats. 2 weeks ago,I ordered $35 worth of food. I messaged the driver and told him to knock and wait for me. The app kept saying he was arriving. I waited,and after 15 minutes, nothing. I tried calling him,he blocked me. About that time ,he called and said he was at my door, but he wasn't and neither was my food. He delivered it to a different address. So I contacted Customer Care and told them what happened. They apologized and said my money would be back on my card in3-5 business days. Well,it wasn't. So I contacted them again,and then got told it takes 3-10 business days. It still isnt on there,and I will not use them again if they dont resolve my issue. Horrible customer service read more

This is regarding their headquarters. I went in to get my car approved for Uber select, and the grey haired man at the front desk is really bad at his job and rude. Me: excuse me I'm looking to get approved for Uber select. Front desk guy: ..... Me: "um...hello" Guy: ......*points at iPad in corner of room* no eye contact. Fire this guy now please. read more

So here we go. I have been loving Uber and telling everyone about it and I just got charged a "safe ride fee." What is the next fee that will pop up? If I have to pay a fee for a safe ride...I will find someone else. Don't mess us around Uber. read more

EVERY time I fly into Austin (which is every week), i input my destination address. It shows anywhere from 2-6 minutes to be picked up. I select it. It then "searches for a driver," and it takes anywhere from 15 to 20 minutes to be picked up. This is terrible service. Why tell me 2-6 minutes when it is really much longer? I would rather pay a little more for the cabs that are lined up at the airport to transport passengers. Uber sucks!! And what's worse, they do NOT care! read more

Our driver stole my iPhone X. We took Uber home from ABIA and seconds after walking inside the house my wife realized she left her phone in the backseat. By the time she walked outside the Uber driver was gone. I immediately called her phone and it went to voicemail. After locking the phone with Sprint we tried to contact the Uber driver. His phone went to voicemail and he did not return text messages. Within hours he tried to hack my Venmo account. You can forget about getting help from Uber, they are impossible to contact. We have the driver's license plate number, phone number, first name (Michel) and his image on our security camera. You would think that with the evidence and ID of the driver that APD would question him. APD took our report but didn't follow up as they promised. read more

One of the worst companies on the planet. I used their Uber Eats service and they cancelled my order without contacting me, then closed my account when I tried to receive help. Terrible. read more

Called for 2 drivers and they both cancelled due to supposed gps issues. I could see their car on my phone and they were circling around unable to find me. I am at a huge store with a huge sign in broad daylight. It is right off IH 35. You can't miss it. Get this-Uber charged me for the cancelled trips!!! When I called the driver to help him get there he said he was too far away and to call another driver. And then he hung up on me!! Unbelievable. Neither driver called me for directions or to tell me what was going on. Just cancelled and then charged me for the cancellations. Done with Uber. When I called Yellow Cab they had someone there in 5 minutes!! read more

Wack, scheduled a ride to the airport, walked my bags across base to the gate just to be notified that there aren't any drivers in the area......should be able to tell when their own drivers are active so things like this don't happen. Good thing Lyft does exactly that, at least I won't miss my flight. read more

My own opinion is that it's good for saving time only. Used this service for three times, tow drivers came on time but one driver didn't show up , fortunately I wasn't in rush. They over charged me but not a big amount. read more

I guess Uber is ok but I once got a man who didn't speak English and another guy who needs hearing aides.

Driver:I was with uber full time driver I was doing very good but they are not nice with drivers but atctking like a they are they are not.so they promise you pay per hours when you done late night work they make you copfuse they naver you if you go so many times in office visit later on they can you deaactive account uber app so that mean you laid off and blive me you guys not make more then 8hrs.if your smart driver after expence think about you car miles.i used to drive 400 miles each day this way I make some money.if you really want drive then drive LYFT/AUSTIN CAB /YELLOW CAB/CO OP TAXI SOON CUSTOMER:if your uber customer they can charge you money city cab charged you ..you know how I driven with uber/Lyft/all cab austin after 11pm to 3.30am you guys pay more then austin cab everyday so many people don't no that compare month to month with cab and uber hope you guys understand.i want give you good feed back but you guys do what ever you like always. read more

Pathetic! I'm forced to give Uber one star when they deserve ZERO. I landed at the airport (AUS) late one night this week, picked up my checked bag, and headed out the door. I called for an Uber. I was right there on the curb, outside of the baggage carousels, where every other d**n arriving passenger was. I was watching CLOSELY for the make, model, and license plate number of my driver's vehicle. After only a couple minutes, they called me and said they couldn't find me! I said, "I'm right here, where all the other arriving passengers are waiting for rides." Apparently that was too confusing for them, so they cancelled my ride! This was after midnight! Was I gonna stand there for hours, waiting for another driver with ANY common sense to finally pick me up? I had to call and wake up my husband to come get me. He gets up at 5:00 a.m. every morning for work -- both of us were very angry. It was only AFTER I got home that Uber sent me a LAME-A** message, saying they were going to send ANOTHER driver to the airport to pick me up. Incompetent idiots. read more

I've driven for other ride shares in Austin. Uber takes the most from the fare. They also charge a high set up fee aside from the fare fee. Uber keeps all the set up fee and upwards of 50 % of the fare. read more

I do not know how to recommend Reimar enough. Every time I need a ride, he strives to make sure I have a ride. His integrity is a standard to be yearned for. His compassion and sense of urgency is undoubtedly noticeable to wonderful measures. He is a part of the UBER Taxi Service, which makes it very convenient to connect to him. Simply turn on the app! If by chance you're unable to connect with him because another drive grabbed your request first. Simply cancel the request and reach out via this information (he provided me a business card) : Ph: 239.206.6567 | E: raygauch@gmail.com **His card says, "For reservation, please call or text 1-2 days in advance." He even makes Ft Myers Airport and Miami, FL trips!! Obviously, I highly recommend Reimar! read more

I've finally stopped driving for uber, after losing so much money that I fell behind on my bill's. Three weeks later with my other jobs I actually have money in my account. Stop driving for uber and make money any other way you can. Five dollar rides will use you and your car up. The owner of uber says he doesn't care about his drivers. He just uses you and your car until you go broke and moves onto the next sucker. read more

Girlfriend had been using Uber until recently when when what has always been a 11.00 plus change fare suddenly doubled I one of her trips. She complained via the Uber app but never headed back, nor did Uber correct the error. They obviously do enough business to simply not care. read more

I'm giving 5 stars instead of 4 to make up for the stupid 1 and 2 star reviews from people who didn't check the surge prices before they requested a ride. I've used Uber SO many times. On a bachelorette trip in Dallas Uber helped save us around $150 in cab fees. In Orlando my friend and I rode a taxi one mile to get out of the airport, which cost $15. We took an Uber to our hotel 11 miles away and the bill was like, $18! (don't quote me on that, the high of going to Universal made my brain foggy and the details elude me, but I do remember being blown away by how much cheaper it was than a taxi). I've recommended Uber to many friends, who are all just as happy with the service as I am. Taxis are expensive, usually gross, and the drivers are always rude. I'm not sure why anyone wouldn't advocate Uber or Lyft (shhhh let's not bring up the alleged assaults, n stuff). MY ONLY BEEF: The freakin' referral program. I started my uber account back when they let you accrue referral money to use on any ride, for any amount of ride time, and you kept the remainder in your bank. I had like, $60 saved up, then one day it was slashed to $0, because they implemented a new "one time use referral" bullshit program to "remain competitive." Fucking shit to goddamn jesus, I hate that phrase companies use so they can dick people over. I contacted Uber to ask wtf, where's my money for all the people I referred to you? And the rep just told me "we can't prove you did have $60 prior to our rule change, but here's a $20 credit for goodwill." Hey, thanks guys. I understand businesses need to change up their shit as they become successful, but it still sucked to have money taken away from me after I promoted their business, and also the new $20 one time use rule sucks, but what can ya do? Aside from that less than stellar experience, I've always had good times using Uber. Will keep using. Fuck cabs. read more

My wife recently coerced me into using Uber because, it's true, the public transport and taxi services in Austin are unreliable and inefficient. I was hesitant because it seemed to me that this company didn't follow the same rules that other "official" transportation companies do. We have friends that drive taxis. Well, their service worked well for us the few times we used it but I want Uber and the general public to know that I am so disgusted with the recall campaign Uber supported/initiated against my city council member and their refusal to follow the same rules that taxi drivers do (ie fingerprinting), that I refuse to use them again in the future. It's true, I am so angry at Uber for 1)attempting to write their own regulations! 2)refusing to follow the same rules as other transportation companies 3)threatening to take their ball and go home if Austin requires good-sense safety regulations for drivers 4)forcing a recall of an elected representative of local government because of all this...that I will be my own designated driver again! I would rather not drink on a night out and drive my own self home than support a company that will not follow the rules and attempts to unseat a government official that wants them to follow the rules. What are you, a rogue militia member? Do you not think the rules apply to you? C'mon. Uber, this is Texas. Be friendly or go home! read more

While in Austin, we didn't rent a car and decided to use Uber everywhere. Sometimes it would allow me to checkin, sometimes it wouldn't. We started at the airport. That fare came with an airport surcharge. But even after the extra charge, it was still around $20 from the airport to downtown. The drivers in Austin were hit and miss. One time, the girl turned down a wrong road, but she stopped the fare at a certain point because of it. Another time, the girl turned down a wrong road and took us several miles out. She didn't acknowledge it either, but you better believe that her rating from my husband acknowledged it though. The drivers are apparently required to maintain a certain score, so that's assuring that not all of them are bad and mistakes do happen, but don't make the customer pay for that mistake. The biggest mishap was when the premium driver picked us up from the hotel, granted that we had two luggage with us, but we selected our destination prior to pickup, and even when we got into the SUV, we said "do you know where .... ..... is? That's where we are going". After riding for what I knew was way too long, I asked "you are taking us to .... ...., right?" No, he was nearly to the airport! Not only that, he attempted to charge us for the fare! I'm happy to report, that we finally got to our destination, but missed another destination due to the timing set back. And someone later reached out to my husband after he posted his rating and explained the situation. Some of the rides and drivers went smoothly. Overall, I'd use Uber as my form of transportation in Austin again. read more

I am a first time user -we used Uber because it was raining heavily. Our destination was 1.5 miles away . The normal fare was approximately 5.00. They added a surge charge of 12.00 which is outrageous to me. It took 15 minutes to get to our destination. Driver did not know of the street closures in the downtown area. And I really did not need to know her car may be repossessed for being behind on her bills. Car smelled like smoke. I could not figure out how to make a complaint with UBER. read more

I'm awed at Uber's ability to take money for nothing, then think its okay AND get away with it. Today was the first time I have EVER attempted to try a ride share service and picked Uber. What a bummer. Will not attempt Uber again and won't be able to recommend their services to anyone due to their driver who reported a trip that never happened and the company's seemingly underhanded business practices when it comes to customer service and negligible response to problems when they occur. Of course, this is if one can find a way to contact Uber and they actually ever respond to a customer... read more