Limo driver was 30 min late, I did not make a big fuss I figured we could get some credit after the…read morefact. Then we were dropped off 40 min before our service expired. We had originally booked from 2:00 pm until 6:00 pm, but we only used the limo from 2:30pm -5:20 pm. That's 1 hour and 10 min we did not use the limo. So come Monday I sent an email requesting a partial credit for the hour that we did not use the limo. Instead of getting an apology and a partial credit i get told its my fault and with screen shots of their call log. The address clearly states Austin Tx and when their driver called me he stated he was out in Lakeway Tx .

Both drivers were so friendly and accommodating. Fantastic service, took care of everything and…read morehad some local knowledge for us.

Great service! They're always on time and very friendly…read more Booked a ride with Mustapha. He was on time and knew his way around Austin which was wonderful!

The Case of the No Show Cab…read more My friends and I were attending a wedding outside of Austin. I knew that Uber had already left and there was a hodgepodge of rideshare services that rose from Uber's ashes. After some phone calls we decided, "Hey 2 Star Yelp business a chance, what's the worst that can happen?". We reserved 3 vans to be picked up at midnight at the wedding venue. Lo and behold, midnight strikes and I had a Cinderella at the ball moment. I went from feeling like the belle to a puddle of sadness, because at this point of the night I was so exhausted that I had no energy to think. After playing phone tag for 30 minutes, a van finally arrives as we were basking in the moonbeam and start lit night. Women and children went first because chivalry isn't dead. We were told that the other van was behind him and that we should be rescued shortly. This was at 1:30am, after the agreed upon midnight pick up. Another hour went by, and we figured that the taxi cab has left us stranded 28.4 Miles from Austin. We cut our losses and we had two people from the one AND only van that came and picked us up and dropped them off come to get us. We finally got home at 3am. Despite the crappy ordeal, we now have a greater appreciation for Uber. You da real MVP. Austin misses you.

We love to use Jennifer's rideshare when we need to get to the airport or fet around town. They…read morepick us up at the terminal and are very friendly and very skilled drivers. Great conversation as well if you desire!

I have used them many times and this past weekend the driver to the airport was a no show. I texted…read moreand emailed regarding the matter and received no response other than a cancellation notification.

Stacey picked up me and a friend to drive us from Sun City to the Austin Airport. She was very…read morepunctual and knew what route to take to avoid traffic. Her car was very clean and comfortable. She is licensed. She also met us and took us back home after our trip was over. I highly recommend Stacey. Her price is very reasonable. Carol

Texted a couple of days before our departure and the night before. Message that he was on the way…read moreand then when Stuart arrived. Perfect-one less thing to worry about. Very nice guy and excellent driving. This was a review for Helping hands service

Good service Showed on time…read moreSocial and smooth ride to airport. Helped me with my bags. I'm happy with their service. Thank you George.

Called a day before to setup a shuttle to the airport at 4:00 am, driver arrived on time helped me…read morepickup my heavy bags, The car was new and clean, price was a lot batter then other quotas I got, my daughter and I made it to the airport as planned happy trip, I will use them on a return trip as well Thanks a lot

The owner is very responsive and had great communication. He is great in the community and always…read moredoes the right thing. He can be goofy at times which is nice during these times. Highly recommend!!

**Edited: The business owner apologized profusely and promised to deal with what he admitted was…read moresubstandard service. He also provided a $40 refund. I changed my review from 1-star to 3-star. **Original Review: I feel terrible that my wife was subjected to this company. She needed an early morning ride to the hospital for back surgery, and I felt badly about not being able to be there with her. She has scheduled a Lyft, but I wanted to "upgrade" her experience and hired Black Diamond for her (through Yelp). She was hesitant to even take the ride after she got in, but she took it because she couldn't be late for surgery. My wife doesn't like to rock the boat and doesn't like confrontation. She paid for the ride and gave a $5 tip "to show dissatisfaction." Well... that doesn't accurately represent her experience, so I'm writing this to make others aware of what to expect if the business owner sends Kathleen in a Silver Ford to pick them up. My wife made it to the hospital on time, but the 1-star review is because of these things that are fundamental failures: (1) Driver Kathleen was NOT wearing a mask even though one is required by local regulations, AND the company advertises that drivers wear masks and that customer "safety, comfort, and peace of mind" are their top priority. (2) Driver Kathleen had her small dog with her, and the dog was on her lap while she was driving. This is not safe nor professional. (3) Car smelled like cigarette smoke. Seriously?! My wif paid double what a Lyft would have cost and got a Ford that smelled like cigarettes. Do you see why I feel terrible that I subjected her to this on the morning of her surgery?! (4) Quoted rate (through Yelp) was $65-80, but upon arrival at the destination the driver said to my wife, "My husband said $85, but I'll give it to you for $80." My wife paid and got out of that car and texted me, "I can't wait to get inside the hospital and sanitize my hands and my phone."

Great experience with Austin Luxor Limousine! Had my hands full at Austin-Bergstrom airport with a…read moredog and tons of luggage. Didn't know how I could possibly get everything all the way over to the ride share area and load everything in myself. Called Austin Luxor Limo at the last minute and they came right away. It was such a relief! Initially spoke with Alex who gave me up-to-the-minute updates on the driver. Then, Rashid picked me up in a gorgeous, spacious and clean escalade. He came in to get me and carried all of my luggage and loaded it up and we were on our way. Rashid was also very kind, and he knows Austin like back of his hand and pointed out several short cuts for me to know if ever I get caught in traffic. I highly, highly recommend Austin Luxor Limo! I will definitely be using them again and referring all of my friends their way! Thank you so much for such a great experience!

Would give them 0 stars if that was an option! Poor customer service and follow up. We missed our…read moreride due to mechanical issues with the limo. Yes this does happen however they handled it all wrong and I doubt there was an issue at all with the limo. No communication when the limo broke down prior to the ride. We started calling when they were 30 minutes late and it took almost an hour to get anymore to call us back and let us know what happened. This is not how you handle an issue. We should have been immediately notified when the mechanical issues occurred so we could make additional arrangements to our event. We also had issues getting a refund for our ride. Had to contact the credit card company to get the charge removed. Charged was removed then was charged again the same amount plus additional. Please improve your customer service. We understand mechanical issues arise however it seems like you consistently handle this wrong based on other reviewers. People typically rent limos for special occasions so understand you and negatively impacting an important day in a persons life - birthday, prom, funeral, etc. Hopefully you will take this review to heart and make changes for futures customers

As far as setting my pick-up times, I was the customer from hell. I needed (one hour) rides to and…read morefrom the hospital for surgery. I wasn't given my arrival time until a few days ahead of time and then they changed that the next day. As for the hospital departure, even the day was uncertain until it was sure there were no complications. The doc finally came in and gave me my discharge time which I texted to Silver Lift. Then the nurses came in and said actually it would be a couple of hours sooner; it was, Nurses Rule! Somehow they managed the pickup only about 10 minutes after I was ready. Amazing! The driver, Raul, was professional, courteous, and friendly. The car was clean and free of odors. I couldn't have been happier with the whole experience. Tony

My first experience with Silver Lift Pros was a pleasure. The service can be set up by phone or on…read moretheir website. There are detailed confirmation texts that include your driver's name and vehicle and license plate number, as well as texts that announce that the driver is on his way and has arrived. The driver was very pleasant, and his driving quite safe. Give these licensed professionals a try!