I've never used Uber in my life but after the past few weeks in Austin I wont consider it! 6 minuts for $72...that's criminal! A $30 fare costing $300+ that's a risk I'll never take! Huge fan of bringing Uber to an awesome city but my advice would be stay away unless you are rich! read more

I've used Uber in Austin probably twenty times. I've had nothing but great experiences. I'm not downtown but even in my non-downtown location it was never more than ten minutes for a car. By comparison I used a taxi app twice while visiting Austin last December. Once they just never showed up. Period. The second time after an hour I called to cancel. I was put on hold for 20 minutes. I tried to cancel thru the app. It wouldn't let me. Then they went ahead and billed my credit card a 'cancellation fee'. As long as I have a chance I will never use a taxi in Austin again. As for surge pricing, the Uber app forces you to acknowledge that surge pricing is in effect. There's absolutely no way for you to not know. In a perfect world Austin could regulate surge pricing better. Maybe that will come. read more

I'm only writing a review to respond to all the dumb people who wrote a 1 star review because THEY failed to review users surge pricing. Of course it makes sense to charge more at 2am Sunday morning. Uber are making it worth while for the nice folk driving your drunk ass home.! Go and take a smelly cab home next time ya cheap ass. ;)) read more

I waited more than an hour for a driver to accept my request for a ride. If you're reading this next sentence I don't know why. Pretty sure I nailed what you can expect from Uber in the first sentence. I mean, do you wanna wait an hour for a car to go somewhere in Austin? I would think not. At this point you must be thinking, I heard great things about Uber, though. Well I did, too. My expectations were that I'd download the app and have a way to get to cool things around town without having to worry about parking. Alas, not the case. Anyway...since you've actually read this far, maybe I can recommend a movie on NetFlix. Check out the documentary "The Wrecking Crew". It's about the studio musicians who worked with everyone from Sinatra to the Beach Boys. Pretty great stuff! read more

I love it. Have used it three times with no pr little problems. Cheap and drivers ate friendly. If you have a problem someone contacts you right away. The first time due to corcumstances i was dropped off at wrong location then had to uber again. It was a few blocks but did not know that . They make mustakes but ate friendly about it. Need to use my gps with them. Cheaper than a taxi. He did not charge me for his mustake. Nice new clean cars and cheaper than a taxi. Plan on using it a lot in the future when needed. read more

There's always ample Uber cars in our area, we live in Sunset Valley so I think this really says something. My favorite is when the mom drivers give me candy :) they are prompt, prices aren't bad. I like the convenience of charging my card and not having to worry about paying when I get out. And you can't tip :) don't feel bad about not tipping...our driver last night told me they get to keep 80% of the total bill. My one warning is to make sure you aren't using Uber during surge pricing AKA busy times. They can charge you literally quadruple the price!!! No thank you. read more

Über is Über! I have been using them since I was introduced to them by work colleagues in Denver this past winter. Used them in Denver, San Francisco, Atlanta and now here in Austin. I have been anxiously waiting their arrival! I recently broke my ankle and they have been a life-saver for getting around. For the most part the drivers are always very nice and the cars are clean and comfortable. They are very reliable. The absolute longest I have ever had to wait for a ride is 10 minutes. They even service the "burbs", Westlake area. I did have a problem recently with a clueless driver that refused to look at his GPS, yacked the whole ride and in the process made at least 3 wrong turns. The fare was 2x higher than it should have been. I replied to my emailed receipt with a description of the problem and was immediately credited the difference! Uber can see excatly which route the driver took. Now that's service. I am still waiting for a Yellow Cab that I booked online 2 years ago! read more

Uber, I feel extremely taken advantage of by your company. I was in a situation where a regular taxi was not easily flagged, so uber was the "best" option. Your decision to allow surges of 9x's is disrespectuful to your customers and allows you to take advantage of your inebriated passengers who are trying to take the safe way home. You claim surge pricing allows customers to have a guaranteed safe way home, but I see it in the opposite light. Your business is contingent on people who are not in a sober enough state to drive themselves home safely, and you fully take advantage of them by pricing gouging them while their in vulnerable mental state. This type of business model is reckless and unprofessional. I hope you can prove me wrong on this and do the right thing by refunding part or all of my exaggerated Uber fares read more

Uber charged $40 dollars in my account with none explanation. I talked to my bank due a fraudulent use but did not reimbursed my money back until Uber do not authorize the fraudulent ride charged. I tried to reach someone but Uber do not have a phone line for riders. I requested help over the application and looks like an automatic machine is answering. At the end they have not resolved my issue with the fraudulent charged and nobody in person is call me back to resolve my problem. Awful, the worse service for clients!!! Probably the better idea is submit a claim with the better business bureau. read more

Great Service... quick response and drive was very friendly. Have used the service several times in Austin and other cities as well and it's always been a good experience. read more

We used Uber close to 10 times while visiting Austin. This was our first time using Uber and we prefer it over using local cab services. All drivers were friendly and professional. It was fun talking to all the drivers and learning more about Austin through each of them. read more

First time and LAST!!! I wish I could give them no stars! These people charged my friend $16 to go downtown which was ok...coming home $151!!! I will fight this until the day I die! There is no way they can justify this! NONE! I truly hope they get booted out of Austin! I have tried several times to reach them and no luck! read more

I just took a sober ride from 7th to 24th st via AIRPORT AND 51ST!!!! My driver actively admitted to screwing me over. Not that it matteted on my bill. read more

WORST EXPERIENCE OF MY LIFE. I took a $72, six minute car ride. If I had just taken a cab, like I should have, it would have been less than 10. Completely ridiculous and the response from Uber customer service was the most condescending response I have ever gotten. I was not provided with an estimate, the exorbitant fee was immediately charged to my card, and the customer service is rude and incompetent. Just take a cab. read more

Used them twice this past weekend for the first time. I found a free promo code for my first ride by just googling it. Both rides were perfect. I was picked up within five minutes. Clean cars, friendly and professional drivers, and a reasonable price on the second ride where I paid. I love the "no hassle" service structure...no cash, no pressure to tip, etc...it just doesn't get any easier. Such a better experience than a cab. Nice job, Uber. read more

Uber ripped me off in Austin and NYC with their "surge" pricing $78.00 for a 20 minute ride disgusting abuse

Don't have a problem with the drivers. What I do have a problem with is being ripped off when you think the fee for this service is going to be reasonable. Fool me once as the saying goes. I will never use this service again and I will not recommend it to others. read more

On 10/24/2019, from the Austin Airport Uber quoted me $140 to my destination. This was because it was a "high volume" time. To get to the airport, Uber charged me $35. This is crazy! I then went to Lyft and they charged $45 dollars for the same service. A $95 difference is insane. Always check Lyft and compare the prices before using Uber. read more

I like Uber but Lyft is better! If you ever need to use Lyft in place of Uber, get Free Ride Credit with code: LYFTINATX ~Long live ridesharing~ read more

First time I used Uber, was hit with a surged ride of $55. But very nice email with Uber about the miscommunication, and was refunded part of the money. Will have to use it again and learn how to use it. But seems like good service with no problems and all convenience. You know when drivers are coming to pick you up, and car was clean, driver was nice. read more

Most of the complaints I see here are regarding the high rates during surge pricing times. You were informed and clicked to agree to these surge rates PRIOR to your uber car even being requested. No one took advantage of you. YOU agreed to that surge rate. If you don't want to pay surge prices then you can wait until the surge is over, try to find a taxi, or find a nearby hotel. The surge prices occur to encourage uber drivers to get out on the road to ensure that riders are always able to quickly get a ride. I have had awesome experiences with uber. Great rates, super fast pick up, clean cars and cool people. During surge times I will usually choose alternative transportation or wait it out unless it's worth the higher to me just to get home. read more

Set aside the cooperation bullies in this review for their dramatic leave. One time I had a chance to call uber at airport, and the first fare is 26 dollar. Driver didn't show up, tried second time, fare bumps to 46...said because of the demand. Ok, I accept them, perhaps there's demand...driver didn't show up again...third time is a ...charm..? Nah, not with uber, fare jumps to 76 dollar because of the demands again!! I ends up taking the ready to ride cab, paid 48 dollars to my fare. I am actually ok with their leaving, there's the door. read more

I have taken three uber rides tonight and they all SUCK! The first one had the smelliest car. The second driver almost killed us. And now the third driver is taking the longest way possible to get to my house. Next time I will just drive. This is ridiculous. It has really effected my night. My friends are not happy and we have dished out the money tonight because,oppppps they took a wrong exit or went the wrong way. Never again will I use uber. Worst car service ever. read more

Uber is one of my favorite things on the planet! I currently live in Austin, and there used to be such a huge taxi issue here. (Not showing up on time, or at all, certainly not enough of them to go around during SXSW, ACL, UT football games, etc.) I also have lived in Los Angeles, and it was much easier to take an Uber (and have a few drinks at dinner) versus paying to valet everywhere and trying to monitor your cocktails. Even after going to NOLA a few weeks ago, I realized how I dislike even vacationing in a city that doesn't have Uber. I always feel safe and it is the most convenient way of transportation. read more

I live less than 10 mins from dt. My uber fare is usually $13 but somehow this weekend they charged me $85 for one trip!!! I understand they bump up the prices at night but going from $13 to $85???? I tried to contact them but found no email address or phone number to call. Smart. read more

I requested an Uber at 11:42 to take me safely on the 5 minute drive to my New Years destination to watch the ball drop. Well boy did they drop the Ball. I was informed it was 4 minutes away giving me plenty of time to arrive before midnight. I even called the driver and gave him detailed directions through my apartments gate and 2 turns he would have to make. Guess what 20 minutes later still no driver and he refused to answer my calls. So I rang in the new Year on my front porch. Thanks driver. read more

Their bait and switch, surge pricing game, where they don't tell you that the fare is outrageous, is the reason I'll never use them again. On a slow night, they charged me $125 to go 4 miles. Go to hell Uber. read more

Very disappointed that they raise their rates 2.9 times higher on a Saturday night. What a rip off! Never again will I use Uber!

Charged a cleaning $40 fee for dust on the drivers floor mat that he had to stop and vacuum for 75 cents. We were picked up in a gravel parking lot. He should have told me No before I got in. Apparently this is a popular scam driver like to use to make extra income. Will never be using uber again. read more

UBER charged me for a ride I did not take. Basically I had requested a fare, spoken with the driver, when he didn't show up I hopped a taxi. I then was charged for the UBER ride I did not take, but because I had (somewhat stupidly) failed to officially cancel the fare there is no way to prove I didn't take it. It came down to my word vs. the driver, and they sided with the driver. The customer service contact was thoughtful and responsive, but ultimately unhelpful. It's a shame because prior to this I was a strong advocate for UBER, but I will not be using their service again in the future. read more

Uber driver James came in the Knick of time while we were downtown. He got us where we needed to be in a timely manner and also had great music! That's always a plus! read more

This has to be one of the best business models I have seen in my life. I travel for a living and having the service instead of a taxi has been unbelievable blessing. read more

I recently had the need of a ride home from college and decided to try Uber over a taxi. I couldn't have been more pleased with the experience. The driver was a gentleman named Tommy who was very pleasant and fun to talk to. It only took a few minutes for him to arrive, and was a very good driver. I would most definatley recommend his service to anyone in the Temple area. read more

Uber charged us $500 for a safe ride home. If you don't want to go bankrupt please never use this service. If I could post 0 stars I would.

Love this service. For a city with virtually no cabs...try hailing a cab anywhere aside from the airport or a downtown hotel...this is perfect. I've used mostly the uberX cars for going out at night. For a few bucks it's a nice luxury when going out and I can have that second cocktail without worries on getting home safe and sound ! Splitting the fare with a friend or two and it's cheaper than paying for the gas to drive yourself. read more

I like to use uber there no support driving for the blind and for the epileptic and uber are our reasonable price to take and very friendly I was upset when they close down in Austin cause my dr r in austin I have a rare disease that need to see dr alot and taxi fare are overly pricy last time I took was $80 round trip just to see a dr about 5 miles taxi people are not really nice they don't accept credit card rather have cash with tip. Please allow uber back I use them for my own personal need there no transport for me who I am blind and ill to go places. Bring uber back all over again. Thanks from a blind person read more

I have been using Uber for almost a week due to being rear ended in a car accident. They have been awesome until today. I asked for a ride for only a few blocks from my house to a shopping center. I wanted to go to two places . The first one was closed. The driver took me to the second one and I asked him to take me to a similar place after and he said he couldn't because he had another ride. No problem . BUT when I came out of the store he was gone!? He only had to return me to home a couple of blocks away, but decided to grab his next ride and leave me sitting on the curb! What if I didn't have a cell phone on me !? What an asshole!!! read more

My cell phone fell out of my purse and is in the driver's car. I have been trying to reach Uber "Customer Service" for 2.5 hours. I can't sign in to my account because my passwords are on my phone. I can't reset my password because it's a two-step verification process and obviously I'm not getting my text messages. I have filled out the web form four times. There is no way to reach Uber by phone if you can't sign in to your account--they have deliberately made discovering their phone number highly difficult. There should have been at least an option to chat with a rep. This can't be that unusual of a situation; so why does Uber not give a damn about my predicament? I will NEVER use Uber again; my family will never use Uber again. I will tell anyone and everyone about this experience, in the hopes that they will never use Uber again. This is the first time I've left a negative review, complete with angry ALL CAPS. I plan to keep on leaving negative reviews until I get my phone back. read more

My roommates and I came home really late in the morning like about four am. Then about 30 later as we unload the truck and come inside there is a guy that pulls up asking if we called for a ride using the UBER service. we said no but the guy just kept stalking our house for two hours. PULLING UP AND DRIVING OFF ! This guy driveS a Cadillac black or really dark blue and the plates had 6623**. Can't reminder the rest of it but I have it written d down.any ways this guy is about 6' 6" black hair, he is a black man med. Built. He would park the car a few houses foreign and came walking up to the house to look around. It was a little scary bc everybody at the house we are all girls. read more

Uber Austin is horrible. I needed to pickup my car which was 10 miles away. So I contacted them and got a quote of $9. Had a great driver but when I got my electronic receipt it was $27. I could not find a phone number to call so I emailed them. A day or so later I received an email that stated the charges were correct. What other recourse is there? read more