Monica Bean! Very professional Prompt great customer service!…read more Self storage is a great place to store your belongings!

Long-term renter tip: To avoid having fees randomly doubled, prepay to lock in a rate. If you're…read morewithin 5 months at least of renewal, they'll double your rates for next renewal so you'll have to prepay again no more than 6 months prior to next renewal. It's a cat and mouse game. Other than the rate game, it's a pretty nice place, clean, nice people, secure.

They told me that I could use the truck if I reserved it. I requested it, they reserved it. I…read morearrived, with movers hired. They took my deposit. They backed the truck into the loading area. My movers brought stuff down. Then they decided that I couldn't have the truck. They told me that it was only for moving in. They could have told me this at the time I reserved it, before I committed to movers, or any other time. They started smiveling about how instead of trusting them "I should have read the fine print." That is how much they care about customer service and keeping their word. I was out $350 to the movers. The "regional manager" was in the office and was fully aware of what was happening, and agreed that they should not keep their word, that I should have read the fine print instead of taking their word for it when they went through all the motions of providing the truck. This is a nice facility and a good location for me, but If you care about honesty and integrity, stay away, they are liars and snivelers.

2nd time using this storage facility. Great security, clean facility, love the ability to drive…read moreinto the floor level and easily unload my car/truck with lots of available dolly carts. The units are temperature controlled and easy to access. Staff is fantastic, super friendly and helpful. Randy was excellent.

Terrible service. Difficult to rent as the onsite staff is just one person so you have to catch her…read morewhen she isn't on break, lunch or doing something else. I rented my outdoor vehicle storage spot for a 25' Camper. On the phone they said it would fit no problem. But the spot was in a location that the only way I could back the unit in was if the spots across from me didn't have anyone in them. The second issue is there are two entry gates at different ends. One has been inoperable for months which reduces option to get your vehicle in and out given the tight space. The biggest issue however was I rented the spot for $115/mo. Within 30 days they increased the rate to $217 and at 6 months raised it to $297, nearly tripling the original cost. Clearly a bait and switch business model hoping that the pain of relocating your stuff will box many people in.

I originally found Extra Space based on Google reviews, and quickly learned that the main reason…read moretheir reviews are so numerous/positive is that they aggressively ask you to provide them - it's even in the signature of all of their emails. The issues started before I moved in. I toured a unit, showed interest in renting it, and was told it was reserved after providing my driver's license/info. To sign the paperwork, I apparently needed a formal appointment on a different day. I set up an appointment to return a few days later, and then came to find out that they gave the unit to someone else, had no appointment, and didn't have any more of my size remaining. I only found this out because multiple (!) sales people called me asking if I was still interested in a unit. After they offered me smaller units at a higher price, they were eventually able to find me a comparably sized unit and offered to match the price due to the screw-up on their side. I signed all of the paperwork, paid the sign up fees/etc, and moved in. I then got my first bill for nearly double the price that I was quoted. After several emails and phone calls, I was finally able to get this sorted out but it was not a good start. However, that was only the start. What lost my business was their no-notice disregard of previous commitments to lock in rental prices. When I first moved in, it was explained to me that I had the option to pay in advance. If I paid at least 2 months out, my future rental rate would also be locked in and not increase. This applied to all of the months that I prepaid, as well as my future rate and was mentioned multiple times by multiple managers. If I didn't prepay, I was told that rate increases would be $10-15/month once or twice a year. I decided that prepaying was worth it for me, and rented for several years without my rate going up (at one point, I missed a prepayment and my rate went up $12/month, which I thought was reasonable, and in line with what I had been told previously). Then in fall 2022, I received a notice in the mail that my rate was going to literally double, despite the fact that I had pre-paid into 2023. I called the facility, and talked to the new site manager explaining the error. He was sorry, but said that price locking future rates wasn't a policy anymore and while he could bring the rate down slightly, it was still an increase of over 50% from what I was paying (despite the website being cheaper). He told me to keep calling over the next few weeks to see if the rate would change, but it never did and then he disappeared. No one answered the phone at the facility, and I finally had to get in contact with corporate & the regional manager. They were of little help - while they gave me a one-time credit to match the difference for a month or two, they wouldn't honor the previous price or commitment. At this point, I decided that I was done - this company was not honoring their word and had no problem doubling the rental rates of their existing customers. Unrelated to any of the above factors, the facility often had people's garbage/junk strewn about, the exit door to the pull-through was often out of service for weeks at a time, and it wasn't unusual to only be able to find few or no moving carts, even when vacant. I can think of at least half a dozen site managers in the time that I had to work with people there, and that's just what I knew of - there were likely far more. Even moving out, they screwed up my billing (which thankfully did get fixed). Self storage should be easy and involve minimal interaction with staff, and honest/up-front billing. If a policy changes, they should tell you. Extra Space Storage is deceptive and predatory on established customers since they know that moving out is inconvenient. I strongly suggest looking elsewhere for your storage needs and to avoid this facility and company. If the price looks right, it won't stay that way.

I use the Minnetonka storage area. Very kind operators!…read more Very safe and very clean. Easy access.

From the owner: At North Star Mini Storage, we provide reliable storage units and self-storage solutions in…read moreHopkins, MN. As a self-storage facility, we offer climate-controlled storage, convenient drive-up units, and gated access with security codes. Our security camera system and clean, well-maintained facilities help you store with confidence. We serve residents, businesses, and anyone needing flexible space. We also offer staff recommendations on unit size so you get the right fit. Our unique focus on secure, easy-to-access storage makes your experience simple and stress-free. Contact us today to reserve your unit, and let us help you store what matters. We're committed to delivering dependable storage options that support your needs year-round.

What a great "first time" experience; I cohosted my vehicle with Brit and Kyle who were gracious…read morehosts. They explained the process and walked me through the cohosting arrangement making me feel I was with a trusted colleague. I left my vehicle with The Slow Club for eight weeks and was very impressed with communication and results, earning hard cash to augment our income while I did not need the vehicle! Kyle and Brit me and the vehicle better than when we began.

From the owner: Premium vehicle storage, full service auto repair and maintenance, social clubhouse, and event…read morespace for the discerning automotive enthusiast.

They will raise your rate about 4x the original price... 5x5 was $18 and plus insurance so around…read more$30 something... same unit now goes for the same price but now I'm paying $90 for a 5x5...... this place is a scam.... Go somewhere else..

Dorothy provided exceptional service. Had used this facility before and looking forward to storing…read moremy things during my transition to a new living space. Thanks Public Storage people

STILL HORRIBLE!! After two months, someone apologized for my experience but did not offer a…read morerefund. I have contacted Mayflower Properties (which owns the Knollwood facility) and no one ever gets back to me. Knollwood refused to give me the phone number for the Mayflower Management. I just want my money back! I paid $168 for a space I never ever used for one minute because it was unusable.

I reserved a 12-foot truck 45 days in advance of the date needed, which is tomorrow, hard stop. I…read morehad a reservation number. At 4:15 PM today, I was emailed by the "property manager" that they had no truck on their lot for my reservation tomorrow, they recommended that I could "call budget and see if they have a truck at another location." No offer of another tuck, no offer of assistance, nothing. Corporate Budget Truck rental tried to locate a truck, but I've had zero callback from them 3 hours. Glad I left notes on my reservation with their corporate customer service, but I'm SOL with this local outfit. Do not recommend; a reservation means zilch here.

Del and Miguel did a great job with our move! We did not have a large move but did have two…read morelocations to pick up from. Our large upholstered items were carefully wrapped and professionally removed and dropped off at our new location with no issues. They worked efficiently and had a great attitude as they moved about 45 boxes in the rain. Our quote was for 2.25 hours & they finished in about 3. There were a few extra items that we added after quote. Price was between $600-800. We have never used a moving company before so we are extremely appreciative of the great service we had!

From the owner: Make Your Move with Daymakers Moving & Storage…read more Serving Minneapolis, Twin Cities Metro, Western Wisconsin, and Chippewa Valley, Daymakers Moving & Storage is your trusted partner for local or nationwide moves. Our full-service team handles everything—packing, loading, specialty items, and premium storage—so your transition is seamless and stress-free. Built on care and a reputation for excellence, we promise to make your day. Contact us to start your next chapter with confidence!

Total dump!! Do not use this place!!! It's supposed to be climate controlled but it is damp and we…read morefound mold in the unit. And they have mice!!! Also, it's a total bait and switch deal. In three months the price doubled. The manager there is so rude and basically said "not my problem". DO NOT USE THIS PLACE!!!

Owners not to be trusted. Without my knowledge they got…read moreinto my storage area, cut out a wall and installed a second door to my storage area. (This was done to an entire group of storage areas.) This meant moving some of my stored and neatly arranged items out of the storage area while they were working and then moving them back into the storage area wherever they fit as some of the space was taken up by the new door. I was only called after it was all done to get a key for another lock. I questioned whether there could have been theft or items broken during this remodel. The owner didn't care. I asked why I wasn't notified about what they were going to do. He said they had the right to do the remodel without my knowledge. Another time they didn't have a digital copy of my rent agreement so they locked me out of my storage area until they got a digital agreement signed from me, even though I was paid up and had the hard copy I originally signed. I also second all reviews about frequent and 10% + rent increases. Oh and don't forget to give them a timely copy of your rental insurance agreement each year as they will slap a fee on for insurance without any second warning. This is not a criticism of the staff which I didn't have any problems with. In summary, you and your possessions are beholden to storage areas, who can raise rents and do whatever they want. They more or less hold your precious possessions for ransom.