Returned my Penske truck, excellent customer service. Kevin and John Jackson were great. They…read morehelped us take off the car we towed on a trailer. Always get the loss damage waiver, I had a bit of damage to the truck, and thankfully it's fully covered. I will never rent from another company but Penske, their trucks are in better shape, they price matched Budget and U-haul and the loss damage waiver covers damage that is typically not covered by other companies. They have a million of other things to rent, almost anything that you would never need.

Very convenient, pleasant and helpful staff. I was able to extend my rental from one day to a week…read morewithout any problem, and they were quick to assist during both pick up and drop-off

More pros than cons for this Uhaul location but a couple of quick notes in general:…read more1. The trucks themselves are barebones and haven't changed in the past 20 years. Home Depot has better trucks at better rates. 2. Moving can be stressful. Get their truck insurance for the peace of mind. Pros: 1. Easy to order online. 2. Plenty of moving tools and accessories for purchase at their office 3. The 15' rental truck comes with an extended gangplank for loading. 3. Gated parking for your personal vehicle with access codes to get in and out. 4. Afterhour customer support if you're trapped in their gated parking lot. Expect to wait 45 minutes or more. Cons: 1. This location closes early so don't take the employees word for it. Google said 5pm but the cashier guy told me it was actually 6pm. When I showed up at 6, the whole place was shut down. 2. Return the rental truck before the office closes or else you'll be using the self checkout process. The website was sluggish when I used it and can give the false impression that the check out process was completed. There's a $20 fee otherwise. 3. Another reason to return the truck before the office closes is the gates can malfunction and lock you in their premises.

How it went: Reserved a 15' truck for 6 days, two months ago. Confirmed prior to move date. Added a…read morehand-dolly. Pre-checked in the day before move, to confirm. Arrived 90 minutes after 9 am pickup and our truck with dolly was given away. Clerk said it was our issue, and to call 1-800#. Called, transferred to reservations, transferred to Massachusetts, transferred to Minnesota. We asked for another truck somewhere. Rep said we were out of luck and, with much attitude, asked if we were the kind of people who'd show up 3 hours late for a 2:00 haircut. Here's how it should have went: The clerk honors the pre-confirmation and gives a 6-day reservation a pick-up grace period like every other company does. Or ... the rep apologies for the confusion, explains the policy, and finds us another truck in the area. You left us without a truck for our move, coupled with an unforgivable bad attitude with everyone involved in your customer service. Never will I use or recommend UHaul. Inexcusable.

Marcus killed it. Called me back at 12 am to confirm my reservation. In a world dominated by…read morerobocalls and outsourced customer service, it was nice to be treated like a human for a change. If you're Marcus's boss, give the man a raise!!!

What a circus! Do not plan on renting a UHaul from this location…read more No one there has a clue regarding the UHaul business or process. Not helpful and not professional.

I rented a grill for our annual barbecue at work. Everything went smoothly, from ordering to return…read morepick up. The grill arrived right on time and was setup quickly. We did run into a bit of a snafu with firing it up, only because we'd not used one like this before. I called the shop and was walked through how to get it going. I appreciated the guy on the phone not speaking to me like I was a moron. The grill got hot quickly and didn't quit. We cooked burgers for 2.5 hours. The pick up was great the next day, too. Everything went off without a hitch, and I know where I'll get the grill again for next year.

Rented a DeWalt impact wrench from them. Called earlier if they had one in stock to rent and they…read moretold me they had a corded DeWalt one available with "345ft lb of torque". Pick it up from them, (35$ for a full day!), and the condition of it was awful. I inspected it visually before renting and gave them the benefit of doubt that it just looks a little beat up as it is a rental. But I get home, plug it into the wall and this "beauty" produces half of the torque my handheld, battery, compact DeWalt impact does. Not to mention that Pin Detent on the anvil of the corded impact was completely pressed in so you couldn't even properly lock an impact socket on the dang thing first and last time I'll be coming here, wish I took pics and vids of the tool performance because it was hilarious. No idea why they rent tools that don't perform as they should and leave it to the customer to find out after spending money renting the equipment!

I have rented a lot of stuff from them over the last 4 years. The equipment works every time!…read more They are always fast and friendly at the front desk. And good fair rates. If you need to get something done these are great peeps to have in your network.

I personally think this store and services are great. They've had every tool that I've wanted to…read morerent on time been flexible about return times the customer service is friendly they're happy to describe what the tools do and what the best case scenario with them would be. All around can't be mad at that and appreciate the business.

Island Boy and I rented a Budget moving truck from this location for our recent move. We found a…read morereasonable rate online and Kim made it a pretty quick and painless process. Pick up and return was relatively quick (even considering how you have to practically sign your life away with these sorts of things). Before we picked it up, she went around the truck with us to make note of the condition of the truck (all of the scrapes, dents and imperfections) to make sure we wouldn't be responsible for anything unless something major happened to the truck while in our possession. The truck ran great and did the trick for what we needed. So, can't really ask for much more! We'd definitely rent from here if we have a need in the future.

STILL HORRIBLE!! After two months, someone apologized for my experience but did not offer a…read morerefund. I have contacted Mayflower Properties (which owns the Knollwood facility) and no one ever gets back to me. Knollwood refused to give me the phone number for the Mayflower Management. I just want my money back! I paid $168 for a space I never ever used for one minute because it was unusable.

In my personal experience with u-haul they're not always the most efficient business, but they do…read moreusually help you get the moving done that you're trying to do.

I do not recommend anyone going to this location. Arrived with my reservation, the guy Gabriel aka…read morethe Manager decided to cancel my reservation without my consent. The place is dirty and shouldn't be in business. The other customer asked me why he was being an A$$Ho!e and I said your guess is as good as mine.

This place have become a popular spot for me. I had them…read moreinstall a hitch to my Jeep and there was a faulty wire that is unknown until you get it plugged in and they replaced it no problem! I recently had to move and store my stuff at their facility and Fred and his team are SO KIND! I can't thank them enough. In an industry where folks aren't in the best mood and in a hurry they get it and are willing to hear you and they stay calm and serve with a smile. When I didn't know what would be the best solution for me could be until Fred and his team helped me. I have even worked from their lobby and used their WiFi. If you need storage, supplies, moving, hitch install. This is the place to go

My electrical works hookup works on my van and their trailer electric doesn't work so now I have no…read moreoption to retrieve belongings from grandparents before their evicted from their resort up north. Mark the assistant manager was unwilling to help in any way.

Monica Bean! Very professional Prompt great customer service!…read more Self storage is a great place to store your belongings!

Long-term renter tip: To avoid having fees randomly doubled, prepay to lock in a rate. If you're…read morewithin 5 months at least of renewal, they'll double your rates for next renewal so you'll have to prepay again no more than 6 months prior to next renewal. It's a cat and mouse game. Other than the rate game, it's a pretty nice place, clean, nice people, secure.