Very convenient, pleasant and helpful staff. I was able to extend my rental from one day to a week…read morewithout any problem, and they were quick to assist during both pick up and drop-off

They have everything under the sun! And pretty darn cheap too…read more Also, ask for their calendar - because they discount different items on different days. Another cool thing - they guy behind the counter saw my boyfriends firefighter tatoo - and gave us 25% off!. Finally, they have free "how to finish wood floors" classes.

More pros than cons for this Uhaul location but a couple of quick notes in general:…read more1. The trucks themselves are barebones and haven't changed in the past 20 years. Home Depot has better trucks at better rates. 2. Moving can be stressful. Get their truck insurance for the peace of mind. Pros: 1. Easy to order online. 2. Plenty of moving tools and accessories for purchase at their office 3. The 15' rental truck comes with an extended gangplank for loading. 3. Gated parking for your personal vehicle with access codes to get in and out. 4. Afterhour customer support if you're trapped in their gated parking lot. Expect to wait 45 minutes or more. Cons: 1. This location closes early so don't take the employees word for it. Google said 5pm but the cashier guy told me it was actually 6pm. When I showed up at 6, the whole place was shut down. 2. Return the rental truck before the office closes or else you'll be using the self checkout process. The website was sluggish when I used it and can give the false impression that the check out process was completed. There's a $20 fee otherwise. 3. Another reason to return the truck before the office closes is the gates can malfunction and lock you in their premises.

How it went: Reserved a 15' truck for 6 days, two months ago. Confirmed prior to move date. Added a…read morehand-dolly. Pre-checked in the day before move, to confirm. Arrived 90 minutes after 9 am pickup and our truck with dolly was given away. Clerk said it was our issue, and to call 1-800#. Called, transferred to reservations, transferred to Massachusetts, transferred to Minnesota. We asked for another truck somewhere. Rep said we were out of luck and, with much attitude, asked if we were the kind of people who'd show up 3 hours late for a 2:00 haircut. Here's how it should have went: The clerk honors the pre-confirmation and gives a 6-day reservation a pick-up grace period like every other company does. Or ... the rep apologies for the confusion, explains the policy, and finds us another truck in the area. You left us without a truck for our move, coupled with an unforgivable bad attitude with everyone involved in your customer service. Never will I use or recommend UHaul. Inexcusable.

What a circus! Do not plan on renting a UHaul from this location…read more No one there has a clue regarding the UHaul business or process. Not helpful and not professional.

Marcus killed it. Called me back at 12 am to confirm my reservation. In a world dominated by…read morerobocalls and outsourced customer service, it was nice to be treated like a human for a change. If you're Marcus's boss, give the man a raise!!!

Rented a DeWalt impact wrench from them. Called earlier if they had one in stock to rent and they…read moretold me they had a corded DeWalt one available with "345ft lb of torque". Pick it up from them, (35$ for a full day!), and the condition of it was awful. I inspected it visually before renting and gave them the benefit of doubt that it just looks a little beat up as it is a rental. But I get home, plug it into the wall and this "beauty" produces half of the torque my handheld, battery, compact DeWalt impact does. Not to mention that Pin Detent on the anvil of the corded impact was completely pressed in so you couldn't even properly lock an impact socket on the dang thing first and last time I'll be coming here, wish I took pics and vids of the tool performance because it was hilarious. No idea why they rent tools that don't perform as they should and leave it to the customer to find out after spending money renting the equipment!

Just great guys cared about my situation, not just a sale. A diamond ring was found with their…read moreproduct and they didn't squeeze me on price. I'm grateful and now a loyal customer.

I personally think this store and services are great. They've had every tool that I've wanted to…read morerent on time been flexible about return times the customer service is friendly they're happy to describe what the tools do and what the best case scenario with them would be. All around can't be mad at that and appreciate the business.

I don't rent very often and when I do it is usually a truck for moving. I was in between…read moreapartments and had to rent a truck twice, once to move from apartment to storage and another time to move from storage to apartment...You get the idea. My first experience here was really easy, the truck was $39.99 + Tax and suited all my needs. There was some confusion over my method of payment, they authorize a card for $250 for deposit then you get charged after the rental is returned for whatever the cost is plus mileage, gas, etc. The $250 then gets put back on your card, well in my case they accidentally charged my card, luckily they were able to refund it and there was really no harm done. My second experience was just as easy, I asked for the same thing I had a month ago and there was no questions asked. Once I payed I notice the rate is suddenly $49.99 + Tax. There is no price listing I can find on the web site and when I asked about the change I was told they just moved their rates on the 1st of the month. Seemed a little fishy to me especially since it was May 1st and I was specific in asking for the same thing I just had less than 30 days ago. I would think at the time i was filling out paper work before actually renting the truck someone would have mentioned, "Hey, by the way our rates changed starting this month and it is different from your last rental". I didn't really feel valued as a customer who came back twice in a month to rent equipment and was a little upset I wasn't informed about the change in price. I guess I will stick to my normal process for renting when I need to...Cheapest Option Wins.

STILL HORRIBLE!! After two months, someone apologized for my experience but did not offer a…read morerefund. I have contacted Mayflower Properties (which owns the Knollwood facility) and no one ever gets back to me. Knollwood refused to give me the phone number for the Mayflower Management. I just want my money back! I paid $168 for a space I never ever used for one minute because it was unusable.

I reserved a 12-foot truck 45 days in advance of the date needed, which is tomorrow, hard stop. I…read morehad a reservation number. At 4:15 PM today, I was emailed by the "property manager" that they had no truck on their lot for my reservation tomorrow, they recommended that I could "call budget and see if they have a truck at another location." No offer of another tuck, no offer of assistance, nothing. Corporate Budget Truck rental tried to locate a truck, but I've had zero callback from them 3 hours. Glad I left notes on my reservation with their corporate customer service, but I'm SOL with this local outfit. Do not recommend; a reservation means zilch here.

In my personal experience with u-haul they're not always the most efficient business, but they do…read moreusually help you get the moving done that you're trying to do.

Guaranteed pickup date for ubox dates by U-Haul in lakeville, MN, of 7/31. Sara Mau is the…read morelakeville manager. Then they called to say 8/2. Sara would not take my calls but happily took the mankato mgr's call as I sat there. I could not hold over because my lease ended that day. I had several emails, text messages, and recorded phone calls (I recorded) guaranteeing the pickup date of 7/31. I expressed how important this was because of my lease ending, and I was assured they would be picked up that date. I received a call while driving across the country that my boxes would not be picked up that date - 7/31. Then the lakeville office said they were "working on it" and would "call me later." I turned around and drove back to mankato. The mgr at the local office, Jerome, called Sarah Mau in lakeville- who was now suddenly available to talk - and she said there was no way they could help me. No one was willing to contact a third party vendor with a flatbed truck to just pick up the boxes and have them sit at the mankato site until lakeville could come get them. Then I spoke with the mankato regional/district mgr, Christopher Bohlman, and he told me that he does not have to honor the contract pick-up date, and yelled at me. I paid thousands of dollars to have the boxes picked up and - on contract and many written (and recorded on FB e phone) conversations with corporate this would be done according to the contract. Christopher does not want to honor the contract because to do so he would have to spend money with another vendor. First U-Haul said the driver was injured, then he was sick, and they told corporate there was a mechanical issue. They told me 8/2, and told corporate 8/1 because I sat in my car and called corporate for help, and they got involved but to no avail. Christopher is a dishonest businessman, and he is rude. While on the phone with corporate, I found out that U-Haul unilaterally amended the contract today to reflect a pickup date of 8/1/26. I did not sign for this. It is highly illegal to breach a contract and then unilaterally amend its terms. If the U-Haul office signed my name - while I was in my car - we have a forgery issue. This is not how we do things in mankato. Do not trust Christopher or do business with him.

My electrical works hookup works on my van and their trailer electric doesn't work so now I have no…read moreoption to retrieve belongings from grandparents before their evicted from their resort up north. Mark the assistant manager was unwilling to help in any way.

A mistake was made with price when I changed the day of rental…read more When I was at the store trying to figure out why I was charged more than my contact price I experienced the most rude and condescending staff ever. No one working appeared to be over 20 years old and they all had a chip on their shoulder. I was asked " don't you have anything better to do then argue over money." I know it's tough to get good staff but really??? Are these wet behind the ears jerks the best you can find. They did credit me and made me right but no one ever addressed how rude that staff is. Never again

Monica Bean! Very professional Prompt great customer service!…read more Self storage is a great place to store your belongings!

Long-term renter tip: To avoid having fees randomly doubled, prepay to lock in a rate. If you're…read morewithin 5 months at least of renewal, they'll double your rates for next renewal so you'll have to prepay again no more than 6 months prior to next renewal. It's a cat and mouse game. Other than the rate game, it's a pretty nice place, clean, nice people, secure.