I went in with questions about new Internet in my area and was told about a promo that I would get…read morea nentendo switch and a 35$ price lock for like 3 years. Then she looked at my account and said that I had all these "banners" on my account and I was eligible for a buyout (which only had abot 2 months left of payments. Maybe 3.) And I was told I would get my full trade ins. Si I traded in 4 phones and got the Internet. My iPhone 17s were on back order for almost a month but my Google and Galaxy 25 were good to go. Now fast forward to November 1st, almost a month after I had been in the store (I know because it was my birthday on October 4th, we got the new iPhones and it took about 2 weeks to return the trade-ins. I took them both to the store at the same time, to the same rep, but for some reason 1 can not be found. While I was there.I asked about the prime I was told that I had been signed up for the wrong one and was not eligible. He said he could fix it and I left the store with the Ultimate internet plan. I feel like Verizon is more than happy to sell, sell, sell but when it comes time to fix what they need to, the find themselves lacking. Please fix what you broke Verizon.

Gavin is very good at diagnosing and fixing devices. I've had numerous ipads fixed by him. He's…read morereplaced screens and batteries for me. He is very efficient, honest and he is very reasonably priced. I highly recommend him. A few of my friends have had their devices fixed by him and have also had great experiences with him

The staff is so friendly, helpful, and knowledgeable! I had my iPhone battery replaced. I will…read moredefinitely use them again!

I ordered a replacement key fob. They said they could program it, but when I went there the guy…read moresaid he didn't know how and I had to come back when the manager was in. I waited another week for a time the manager was in and my husband went. he didn't know how to do it either and said he had to wait for the GM to be in. My husband called back same day as he was supposed to be in at 1 to be told he couldn't wait to help us "he is busy and has calls to make".So after waiting two weeks to get i and two trips to the store, still no key fob. I am not amused at all.

Never sent me final bill. Went and asked for an itemized final bill so we could be re-imbursed for…read moreswitching to T-Mobile. I was told that they would send it to me both by email and snail mail... Month later didn't come. C alled US Cellular and they said they would send it...took another 2 weeks. Long story is that by the time we got the final itemized bill, 1 day later we got bill from collection company. I had to beg to get the bill sent in the first place! We did not move...everything remained the same. When we took the bill to T-Mobile we were told that they have had this problem before with US Cellular not sending out final itemized bill so x-customers won't be able to get reimbursements from their new cell phone companies. Bad business practice. Glad we moved to T-Mobile. Saving us lots of $ and we all have smartphones with unlimited data.

Received the best help in the world today at this location! No waiting, everyone on board to help…read moreretrieve some photos from my old phone and reactivate the new phone. It was not a problem at all for them and they understood the value of my photos (priceless to me!). It took a while but waiting for what they had to do was worth it many times over! They were not like any other location I had been to and didn't say they just wouldn't do it...just did it and I am eternally grateful! Diane Johnson

Ever since time I've been to this location, we are sitting. We are sitting for a long time. Right…read morenow, we've been here about 20 minutes and we are supposed to be next. However, one of the reps ran to the back. The other is training, and this rep couldn't help us. We shall see if I update the score on this.

Customer service rep at this location was a complete buffoon. Had no idea what he was doing,, so…read moremuch so that Isabella another employee had to take over my request. She was absolutely a breath of fresh air in an obvious terrible situation. The manager was unwilling to listen and became argumentative. I would have walked out of that store except that my package had been shipped to it while I was attending the Oshkosh Air show. I left without my problem solved and their promise to return the equipment that had been ordered for me by another location. I do enjoy being a T-Mobile customer but I suggest anyone in Oshkosh shop at a different location. I will be contacting the national office for T-Mobile when I return to Florida and make sure that they are aware of how I was treated at the location in Oshkosh Wisconsin. As I stated earlier the young lady Isabella tried very hard to help me but was unable due to the actions of the manager.

I for her actually name but nickname is Rain she helped me get my phone back. I accidentally did…read moresomething that drastically changed the settings and then couldn't get back into my phone. Apple support was going to have me erase my iPhone which would have potentially erased so many things that may not be saved on the cloud. Thanks to Rain I didn't have to she also told me how to avoid the mistake from happening again. She did all this and even ended up staying late to make sure everything was okay worked and I had no other questions

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

I've been in this store twice. They know their business, Both times my phone needed a repair…read more Courteous, knowledgeable and efficient. I guess if I rated them on a scale of 1 to 10; they'd be a 11. Would certainly recommend them for your phone repairs/cleaning. Most recent visit: 2/4/26..

went to the oshkosh store with pc problems and phone problems travis and taylor helped us out, not…read moreonly did they fix are problems but they treated us like family and were great to work with such a pleasure thank you again for all you did for us Travis Rajko and Vicki Petrovich

My son brought his Samsung Galaxy S5 to Adam to be repaired and after paying him $245 my son was…read moretold he could not fix his phone and he should buy a new phone. I would not take anything back to this man and am not sure how anyone in this business can feel right about charging that much and giving you back a broken device. Think twice before paying this guy to "TRY" to fix anything.

Adam is a consummate professional, fixed my cracked iPad air early inexpensively and even went the…read moreextra mile. If you have a broken cell phone or Tablet this is the place to go!

Spectrum is our Cable and text talk and data. Recently got Xumo on our Spectrum. Our tv is like…read morea new tv set. Better picture. Have more shows too.

Before I begin, I want to say that I have NEVER in my life, which is 23 years, deliberately…read moresearched up where to write a review for any product, service, etc. I have always thought this company and their services were complete trash. To this day, I still agree with it. The incident that happened today is mind-boggling. I am in the process of moving and need my services (internet) cancelled on a certain date. I called yesterday at around 7pm. I spoke with whatever representative (can't remember their name - doesn't pay to). Anyways, I requested that my service be cancelled on Saturday, April 18. I was put on at least two holds while this request was placed. Not sure why I need to be placed on hold for a service cancellation request, but I suppose I'm not a service representative. After the two holds, the gentleman confirmed that my cancellation request was placed. The phone call ended shortly after that. It should be noted that I DID NOT receive any email or text confirming my cancellation, which I thought was weird, but I didn't think anything of it. Fast forward to today around 9-10am. I am sitting at my desk doing my normal day-to-day routine. I receive an email detailing that I need to return my spectrum equipment. The email also showed me the date of my cancellation request (April 15). I had a gut feeling that this email was sent because they were about to cancel my service early. Then boom - that exactly happened. I called their customer service line once again. I was directed immediately to the billing department as they thought I was going to pay my last bill. I told the billing representative that I need my services reactivated as they were cancelled early. She transferred me to a different representative, and oh boy, this is where it really shows the true colors of Spectrum. What are those true colors you might ask? Degenerate, scummy and brainless. Continuing, I informed this new representative of my situation. I also told him that he could pull up the phone record and listen to the entire 35-minute conversation yesterday regarding my cancellation and the date I requested it be cancelled. Oh, he was so understanding and told me that he would get it fixed right up! Boy, did he fix NOTHING I tell ya. He informed me that he could get my services back up and running fine. Oh, but with one caveat. I was being forced to pay 60$ (which is my normal bill that is due at the end of this month) plus 50$ (this is the 'new' internet price as if I'm requesting a new service) plus 30$ for a reactivation fee. I about died laughing. I told him that I didn't understand, but I did. I just wanted him to repeat himself to make sure. This company - Spectrum - wanted me to pay over 100$ to REACTIVATE services. Their representative made a mistake and did not put the cancellation request in the system properly. This turns into the customer paying MORE money? NO. Not happening. I was then offered a free Verizon phone line for the inconvenience. I cannot tell you how many times I have been offered this line. Every single call, I am offered. I respectfully declined and told him I wanted this fixed. I am not paying money to reactivate service when I shouldn't even need to be in this call requesting such. Moreover, I was transferred again, and the service was reactivated without charging me a dime. Wouldn't it just be easier to allow all your representatives to do the same thing and not turn these HUMANS into brainless robots? I have nothing more to say, and this company isn't worth anything more than the dirt off my hands. For the love of God, if you are in need of internet or phone service, find a different company.

jerad and Brian at the oshkosh store off koeller were very helpful. My phone was locked up and…read morethey were able to unlock the device and fix the problem. They were also able to fix the issue I had with the messages being able to access /interface with my vehicle they were extremely helpful.

Recently got a new phone here. I were asked to leave a review for the sales rep that helped me but…read moreI wasn't told where to leave it so thought I'd leave it here! Tommy Sinkfeild was a big help and was very friendly. Going from an android to an apple phone was a lot of work, but he made it easy. Thanks!